Accidental Library Supervisor

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Accidental Library Supervisor

  1. 1. STRONGER TOGETHER The Accidental Library Supervisor Deb Hoadley, Advisor Massachusetts Library System dhoadley@masslibsystem.org http://guides.masslibsystem.org/supervisor
  2. 2. STRONGER TOGETHER Top Ten Management Basics 1. Know thyself 2. Know your staff 3. Managing your staff 4. Personnel Policies 5. Director Relationship or whoever you report to 6. Customer Service 7. Conflict Resolution 8. Change 9. Stress Management 10.Communicate, communicate, communicate! 2013
  3. 3. STRONGER TOGETHER Know Thyself • Many types of assessments to get to know yourself better • Looking at values – important to align with your staff and their values 2013
  4. 4. STRONGER TOGETHER Know Your Staff • Motivation • Skill levels • Expectations • Know their job description/ know their job HOW? Listen to what they are saying Watch what they are doing Be proactive 2013
  5. 5. STRONGER TOGETHER Managing Your Staff Definition: Achieving institutional goals through the people & resources available to you What is “Library Management?” • Ability to collect & analyze information • Urge to share information • Ability to organize knowledge • Tendency to build networks • Belief in the principle of equality of access & treatment Underlying principles and core mission and vision of library must be understood by everyone. 2013
  6. 6. STRONGER TOGETHER Personnel Policies • Employee handbook: Know it thoroughly • Employee assistance: Where can staff get help and how do they access it? • Private conversations: When are they appropriate; when should you bring someone in • Union staff: Know the rep and the parameters • Policies are your guiding principles: Use them to your advantage • Know the laws: Age discrimination, ADA, Harassment, OSHA 2013
  7. 7. STRONGER TOGETHER Director Relationship • Share information regularly • Know library’s strategic plan • How can you help the Director do their job? Focus on this when you are asking for something and you will be more successful. • Know the governing board – ask to periodically present something to them. “A manager's task is to make the strengths of people effective and their weakness irrelevant--and that applies fully as much to the manager's boss as it applies to the manager's subordinates.” --Peter Drucker 2013
  8. 8. STRONGER TOGETHER Customer Service “Value you create for your patrons depends almost entirely on the actions of the library’s staff. The staff are the library’s first patron.” 1. Does your staff understand customer service and how it impacts what they do? (funding, additional staff, additional hours, etc.) 2. Meet regularly to discuss how to hear from customers (are you doing surveys, suggestion box, informal patron feedback, etc.) 3. Need to know what the frontline staff does and recognize and address any problems/situations to increase better customer service. 2013
  9. 9. STRONGER TOGETHER Conflict Management Five Conflict Management Styles: 1. Collaborating 2. Competing 3. Avoiding 4. Harmonizing 5. Compromising Sometimes there is a reason to use one style over another, even if it is out of your comfort zone Be aware of how you are negotiating a conflict Two types of Conflict: Task oriented (constructive & functional) or relationship oriented (destructive & reduced morale) 2013
  10. 10. STRONGER TOGETHER Ever-changing Landscape Look at positive side of moving forward. Change usually causes the biggest conflicts Have good negotiation skills 2013
  11. 11. STRONGER TOGETHER Stress Management Mindful breathing Shift your perspective Laughter & humor Listen to music Take charge of your schedule Healthy eating Exercise/Walking Get up and shake 2013
  12. 12. STRONGER TOGETHER Communicate, Communicate, Communicate "A Short Course in Human Relations The 6 most important words: I admit I was wrong. The 5 most important words: You did a great job. The 4 most important words: What do you think? The 3 most important words: Could you please. The 2 most important words: Thank you! The most important word: We. The least important word: I." Attribution: http://www.citehr.com/59079-human-relations-quotes.html#ixzz267W9C2hP 2013
  13. 13. STRONGER TOGETHER Questions? Thank You! Contact Information: Management & Supervisor Essentials Guide Link: http://guides.masslibsystem.org/supervisor Deb Hoadley, Advisor, Mass Library System dhoadley@masslibsystem.org 2013

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