Business Case “We have a strong hallway culture. How do we scale that “ I just wish there were around the world?”one easy way to tap into g all the knowledge that the General Mills community has” “ If only General Mills knew what General Mills knows!” 4
It’s not about the technology, or is it?• Strong partnership with Microsoft – SharePoint 2010 integration• Chose NewsGator SocialSites• Matched our needs and common platform p 5
Launch Plan• In Beta first beginning in November 2010 – Platform co‐ownership in HR, IS, and ITQ• Why Beta? – An agile way to iterate through opportunities and challenges with people, process, and technology – Evaluate platform and gather success stories and tips for individual and community users – Balancing usability, retention, and security, governance.• F b February 1 – Global availability, quiet launch, iterative capability g building 7
How does Connect fit with other tools?• E‐mail? Really? Overused and misused• Instant Messaging? Informal, deleted immediately• Live Meeting? Created for meetings and sharing content, no good beyond events• SharePoint? A whole platform, still great for “team sites” and “document repositories”• Unmet need for collaboration, knowledge retention, and social learning 8
Vision• Continuous improvement is a key success factor – Take in feedback, iterate, & improve• Cultural change – Collaboration across silos – Social learning• Leaders as examples – Rethink communications, narrate work, share ideas 9
Community Management• Have – Governance – Approval• Need – Full time community managers –M t Mature communities iti 10
Balance• Social (non‐business) – iDevice community success – Employee clubs – Broader audience relevance• Business – Projects – Enterprise‐wide initiatives p 11
Sustain• Culture not technology – I.S. builds the house – Users are the interior designers• Led by all, owned by none – Nature of SBT led to sponsors, not owners 12
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