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Desis equitable communication

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Transcript

  • 1. Equitable communication
    Enhancing relationship between doctors & patients
    DMR service design lab
    Sustainable Design Research Institute,
    Art & Science Research Centre, TsinghuaUniv.
  • 2. Context: Medical care is one of the most concerned social problems in China. Poor facilities and bad service architectures, as well as heavy population and relatively scarce medical resource made a great pressure to all patients.
  • 3. Project: the project was focused on the imbalance of information between doctors and patients in the process of hospitalization, servicedesigners aimed to re-design the information system, try to establish a digital platform to equate information and generate a co-production architectures to make communication building easier.
    In-patient/staffExperience journey map
    1registration
    13 leaving
    10operation
    4test schedule
    7 ward-round
    9op-reminding
    2orientation
    3shopping
    14 after treatment
    8 ward-records
    6test sheet
    11 entertain
    5lab test
    12 fee
  • 4. Design role: In this project, service designers investigated to get insights and devoted to re-build the information system in the medical organization via applying a series service design tools to facilitate the community building, and co-design for developing the service idea.