Equitable communication Enhancing relationship between doctors & patients DMR service design lab Sustainable Design Research Institute, Art & Science Research Centre, TsinghuaUniv.
Context: Medical care is one of the most concerned social problems in China. Poor facilities and bad service architectures, as well as heavy population and relatively scarce medical resource made a great pressure to all patients.
Project: the project was focused on the imbalance of information between doctors and patients in the process of hospitalization, servicedesigners aimed to re-design the information system, try to establish a digital platform to equate information and generate a co-production architectures to make communication building easier. In-patient/staffExperience journey map 1registration 13 leaving 10operation 4test schedule 7 ward-round 9op-reminding 2orientation 3shopping 14 after treatment 8 ward-records 6test sheet 11 entertain 5lab test 12 fee
Design role: In this project, service designers investigated to get insights and devoted to re-build the information system in the medical organization via applying a series service design tools to facilitate the community building, and co-design for developing the service idea.