Marie Knight
Community Services Director
City of Orange

Which Came First, the Leader or
the Manager?

1. Please sign in w...
Leader vs. Manager
Discuss and
Share in your chat box (3 minutes)

Are they the same?
What makes them different?
Can you b...
What are you?
Let’s take a little Test to find out…
Are You Mostly

“A”?

You are a Manager
*Concerned with ensuring the goals of the
organization are met.
*Have the position...
Are You Mostly

“B”?

You are a Leader
*Set corporate culture and establish an environment
where people can meet organizat...
Are You Mostly

“C”?

You are a Trailblazer
*Trailblazers set expectations based on the future and not the
past, on opport...
Discuss and Share
in your chat box (2 minutes)

Which do you

want to be?
Why?
What Do They Mean?
Leadership
The ability of an
individual to influence,
motivate, and enable
others to contribute
toward ...
Leadership is
doing the right
things;
management is
doing things
right. - Peter Drucker
Inbred Management
• People cling to old ways when confronted by a new
situation.
• They fail to define new goals with mean...
Leader vs. Manager – Nine Truths
1.
2.
3.
4.

The manager administers; the leader innovates
The manager maintains; the lea...
L vs M
Leader vs. Manager (continued)
6. The manager has a short-range view; the leader
has a long range perspective
7. Th...
Yes or No
I think more about immediate
results than I do about mentoring
others.
Yes =
No =
Yes or No
I think more about immediate
results than I do about mentoring
others.
Yes = Manager
No = Leader
Yes or No
People will be motivated if you
pay them enough.
Yes =
No =
Yes or No
People will be motivated if you
pay them enough.
Yes = Manager
No = Leader
Yes or No
It’s nice to know about people’s
long-term goals, but not necessary
to get the job done.
Yes =
No =
Yes or No
It’s nice to know about people’s
long-term goals, but not necessary
to get the job done.
Yes = Manager
No = Lead...
Yes or No
If you have a consistent recognition
system that rewards everyone in
the same way, then that is enough.
Yes =
No...
Yes or No
If you have a consistent recognition
system that rewards everyone in
the same way, then that is enough.
Yes = Ma...
Yes or No
The best way to build a team is to
set a group goal that is highly
challenging, maybe even “crazy.”
Yes =
No =
Yes or No
The best way to build a team is to
set a group goal that is highly
challenging, maybe even “crazy.”
Yes = Leader...
Yes or No
My greatest pleasure in my job
comes from making the work
process more effective.
Yes =
No =
Yes or No
My greatest pleasure in my job
comes from making the work
process more effective.
Yes = Manager
No = Leader
Yes or No
I spend more of my time and
attention on my weaker
performers than I do on my top
performers, who basically take...
Yes or No
I spend more of my time and
attention on my weaker
performers than I do on my top
performers, who basically take...
Yes or No
It’s better not to know anything
about the personal lives and
interests of the people who report
to me.
Yes =
No...
Yes or No
It’s better not to know anything
about the personal lives and
interests of the people who report
to me.
Yes = Ma...
Yes or No
Sometimes, it’s almost as if I’m a
“collector of people” because I’m
always recruiting and getting to
know new p...
Yes or No
Sometimes, it’s almost as if I’m a
“collector of people” because I’m
always recruiting and getting to
know new p...
Yes or No
I like to surround myself with
people who are better at what
they do than I am.
Yes =
No =
Yes or No
I like to surround myself with
people who are better at what
they do than I am.
Yes = Leader
No = Manager
Yes or No
It’s my job to know everything
that goes on in my area.

Yes =
No =
Yes or No
It’s my job to know everything
that goes on in my area.

Yes = Manager
No = Leader
Yes or No
I pay close attention to how and
where I spend my time, because
the priorities I put into action
are the ones th...
Yes or No
I pay close attention to how and
where I spend my time, because
the priorities I put into action
are the ones th...
Yes or No
I’ve worked hard to get along
with or understand people who
are very different from me.
Yes =
No =
Yes or No
I’ve worked hard to get along
with or understand people who
are very different from me.
Yes = Leader
No = Manage...
Traits of Leadership Discuss and Share
in your Chat Box (2 minutes)

What are they?
What do you admire about
leaders you k...
Six Leadership Traits:
The Joseph Factors
• Audacity
• Capacity
• Loyalty

• Likeability
• Reliability
• Integrity
• Audacity: The courage to think BIG, show
initiative, and take Risks for a dream while
facing the possibility of failure....
• Likeability: Possessing the ATTRACTIVE attitude
and relational SKILLS that cause others to want
to work for you.
• Now W...
• Capacity: Your potential for growth. The
DESIRE to keep learning so you can increase in
competence and handle greater re...
• Reliability: Earning the trust of others by always
keeping my PROMISES and fulfilling my
RESPONSIBILITIES, even if it re...
. Loyalty: Being faithful to my BOSS AND TEAM
when difficulty tests my commitment.
• Now What?
• Where does your loyalty n...
• Integrity: Practicing IN SECRET the values and
beliefs I claim to hold IN PUBLIC and not
compartmentalizing my life.
• N...
"Success comes from good
decisions. Good decisions come from
experience. Experience comes
from bad decisions."
"Success comes from good
decisions. Good decisions come from
experience. Experience comes
from bad decisions."
LEARN
FROM ...
"Do what has to be done. Do
it when it has to be done. Do
it as well as you can. Do it this
way all of the time."
"Do what has to be done. Do
it when it has to be done. Do
it as well as you can. Do it this
way all of the time."
LEAD BY
...
"No one cares how much
you know until they know
how much you

care

."
"No one cares how much
you know until they know
how much you
PUT OTHERS FIRST

care

."
shot

"Don't ever take a
you aren't confident you
are going to make."
shot

"Don't ever take a
you aren't confident you
are going to make."
HAVE
CONFIDENCE
"It is a funny thing about
life; if you refuse to accept

best,

anything but the
you often get it."
"It is a funny thing about
life; if you refuse to accept

best,

anything but the
you often get it."
SET A HIGH
STANDARD
"You must stand

for

something, or you'll
fall for everything."
"You must stand

for

something, or you'll
fall for everything."
HAVE A
VISION
”You Can’t Burn Out
if You Were Never
on Fire"
”You Can’t Burn Out
if You Were Never
on Fire"
HAVE
PASSION
To Lead or Not To Lead
Information Sources:
• Dr. Lisa Williams, author of “Leading Beyond Excellence: Discover
How to Ach...
Got Questions?
Please type in the chat box…
Or press *7 on your phone to
unmute and talk to Marie.
62
Feedback please…
What did you get out
of this webinar?
What will you do as a
result of attending?
Marie Knight, City of Or...
Next Month’s Webinar
Make and Take –
Social Media Strategies that Work
• Andre Pichly, City of West Sacramento

• andrep@c...
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Manager vs. leader

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  • Jodi- fill in whatever you want---Merchandise? One how to use collateral idea?
  • Manager vs. leader

    1. 1. Marie Knight Community Services Director City of Orange Which Came First, the Leader or the Manager? 1. Please sign in with your Agency Name and the number of people attending the webinar from your agency today. 2. Type the names of those wanting CEUs for this webinar with CEU after their name. (Jodi Rudick, CEU) 3. Have you downloaded and printed a copy of your handouts?
    2. 2. Leader vs. Manager Discuss and Share in your chat box (3 minutes) Are they the same? What makes them different? Can you be both?
    3. 3. What are you? Let’s take a little Test to find out…
    4. 4. Are You Mostly “A”? You are a Manager *Concerned with ensuring the goals of the organization are met. *Have the position in the organization that gives you the authority to accomplish objectives through others. *Are an excellent enforcer of established rules, while leaders forge new frontiers.
    5. 5. Are You Mostly “B”? You are a Leader *Set corporate culture and establish an environment where people can meet organizational goals. *Concerned about motivating others. *Set corporate direction and layout plans for meeting or exceeding last year’s goals. *Leaders build from the past while the trailblazer is creating from the possibilities.
    6. 6. Are You Mostly “C”? You are a Trailblazer *Trailblazers set expectations based on the future and not the past, on opportunities and not limitations. *Paraphrasing the words of Robert Kennedy, there are those who look at things the way they are and ask why, while trailblazers dream of things that never were and ask why not? *Trailblazers have the power to transform others, organizations and society. They create positive legacies for future generations.
    7. 7. Discuss and Share in your chat box (2 minutes) Which do you want to be? Why?
    8. 8. What Do They Mean? Leadership The ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organizations of which they are members. Management Directing and controlling a group of one or more people or entities for the purpose of coordinating and harmonizing that group towards accomplishing a goal.
    9. 9. Leadership is doing the right things; management is doing things right. - Peter Drucker
    10. 10. Inbred Management • People cling to old ways when confronted by a new situation. • They fail to define new goals with meaning and challenge. • Behavior is rooted in tradition rather than need. • Institutionalized contentment: activity is secure and stable, not venturesome. • Old "wisdom" is passed on to new people with antiquated approaches and methods. • Low tolerance for criticism acts to stifle independent thinking.
    11. 11. Leader vs. Manager – Nine Truths 1. 2. 3. 4. The manager administers; the leader innovates The manager maintains; the leader develops The manager accepts reality; the leader investigates The manager focuses on systems and structure; the leader focuses on people 5. The manager relies on control; the leader inspires trust
    12. 12. L vs M Leader vs. Manager (continued) 6. The manager has a short-range view; the leader has a long range perspective 7. The manager asks how and when; the leader asks why and why not? 8. The manager has his or her eye always on the bottom line; the leader has his or her eye on the horizon 9. The manager accepts the status quo; the leader challenges it.
    13. 13. Yes or No I think more about immediate results than I do about mentoring others. Yes = No =
    14. 14. Yes or No I think more about immediate results than I do about mentoring others. Yes = Manager No = Leader
    15. 15. Yes or No People will be motivated if you pay them enough. Yes = No =
    16. 16. Yes or No People will be motivated if you pay them enough. Yes = Manager No = Leader
    17. 17. Yes or No It’s nice to know about people’s long-term goals, but not necessary to get the job done. Yes = No =
    18. 18. Yes or No It’s nice to know about people’s long-term goals, but not necessary to get the job done. Yes = Manager No = Leader
    19. 19. Yes or No If you have a consistent recognition system that rewards everyone in the same way, then that is enough. Yes = No =
    20. 20. Yes or No If you have a consistent recognition system that rewards everyone in the same way, then that is enough. Yes = Manager No = Leader
    21. 21. Yes or No The best way to build a team is to set a group goal that is highly challenging, maybe even “crazy.” Yes = No =
    22. 22. Yes or No The best way to build a team is to set a group goal that is highly challenging, maybe even “crazy.” Yes = Leader No = Manager
    23. 23. Yes or No My greatest pleasure in my job comes from making the work process more effective. Yes = No =
    24. 24. Yes or No My greatest pleasure in my job comes from making the work process more effective. Yes = Manager No = Leader
    25. 25. Yes or No I spend more of my time and attention on my weaker performers than I do on my top performers, who basically take care of themselves. Yes = No =
    26. 26. Yes or No I spend more of my time and attention on my weaker performers than I do on my top performers, who basically take care of themselves. Yes = Manager No = Leader
    27. 27. Yes or No It’s better not to know anything about the personal lives and interests of the people who report to me. Yes = No =
    28. 28. Yes or No It’s better not to know anything about the personal lives and interests of the people who report to me. Yes = Manager No = Leader
    29. 29. Yes or No Sometimes, it’s almost as if I’m a “collector of people” because I’m always recruiting and getting to know new people. Yes = No =
    30. 30. Yes or No Sometimes, it’s almost as if I’m a “collector of people” because I’m always recruiting and getting to know new people. Yes = Leader No = Manager
    31. 31. Yes or No I like to surround myself with people who are better at what they do than I am. Yes = No =
    32. 32. Yes or No I like to surround myself with people who are better at what they do than I am. Yes = Leader No = Manager
    33. 33. Yes or No It’s my job to know everything that goes on in my area. Yes = No =
    34. 34. Yes or No It’s my job to know everything that goes on in my area. Yes = Manager No = Leader
    35. 35. Yes or No I pay close attention to how and where I spend my time, because the priorities I put into action are the ones that other people will observe and follow. Yes = No =
    36. 36. Yes or No I pay close attention to how and where I spend my time, because the priorities I put into action are the ones that other people will observe and follow. Yes = Leader No = Manager
    37. 37. Yes or No I’ve worked hard to get along with or understand people who are very different from me. Yes = No =
    38. 38. Yes or No I’ve worked hard to get along with or understand people who are very different from me. Yes = Leader No = Manager
    39. 39. Traits of Leadership Discuss and Share in your Chat Box (2 minutes) What are they? What do you admire about leaders you know?
    40. 40. Six Leadership Traits: The Joseph Factors • Audacity • Capacity • Loyalty • Likeability • Reliability • Integrity
    41. 41. • Audacity: The courage to think BIG, show initiative, and take Risks for a dream while facing the possibility of failure. • Now What? • What is your work dream – where do you need to take a risk? Answer on page 9 of your handout 41
    42. 42. • Likeability: Possessing the ATTRACTIVE attitude and relational SKILLS that cause others to want to work for you. • Now What? • What relational skill do you need to work on? Answer on page 9 of your handout 42
    43. 43. • Capacity: Your potential for growth. The DESIRE to keep learning so you can increase in competence and handle greater responsibility. • Now What? • What competence do you need to work on? Answer on page 9 of your handout 43
    44. 44. • Reliability: Earning the trust of others by always keeping my PROMISES and fulfilling my RESPONSIBILITIES, even if it requires sacrifice. • Now What? • What promise do you have trouble keeping – what do you have to sacrifice to keep it? Answer on page 9 of your handout 44
    45. 45. . Loyalty: Being faithful to my BOSS AND TEAM when difficulty tests my commitment. • Now What? • Where does your loyalty need to be stronger? • What do you need to do differently? Answer on page 9 of your handout 45
    46. 46. • Integrity: Practicing IN SECRET the values and beliefs I claim to hold IN PUBLIC and not compartmentalizing my life. • Now What? • What values do I need to practice in secret? Answer on page 9 of your handout 46
    47. 47. "Success comes from good decisions. Good decisions come from experience. Experience comes from bad decisions."
    48. 48. "Success comes from good decisions. Good decisions come from experience. Experience comes from bad decisions." LEARN FROM YOUR MISTAKES
    49. 49. "Do what has to be done. Do it when it has to be done. Do it as well as you can. Do it this way all of the time."
    50. 50. "Do what has to be done. Do it when it has to be done. Do it as well as you can. Do it this way all of the time." LEAD BY EXAMPLE
    51. 51. "No one cares how much you know until they know how much you care ."
    52. 52. "No one cares how much you know until they know how much you PUT OTHERS FIRST care ."
    53. 53. shot "Don't ever take a you aren't confident you are going to make."
    54. 54. shot "Don't ever take a you aren't confident you are going to make." HAVE CONFIDENCE
    55. 55. "It is a funny thing about life; if you refuse to accept best, anything but the you often get it."
    56. 56. "It is a funny thing about life; if you refuse to accept best, anything but the you often get it." SET A HIGH STANDARD
    57. 57. "You must stand for something, or you'll fall for everything."
    58. 58. "You must stand for something, or you'll fall for everything." HAVE A VISION
    59. 59. ”You Can’t Burn Out if You Were Never on Fire"
    60. 60. ”You Can’t Burn Out if You Were Never on Fire" HAVE PASSION
    61. 61. To Lead or Not To Lead Information Sources: • Dr. Lisa Williams, author of “Leading Beyond Excellence: Discover How to Achieve Leadership Significance and Your Personal Dreams with 7 Practical and Spiritual Steps” • Are You A Leader? Part I: The Leadership Self Test by A. J. Schuler, Psy. D. • 5 Steps to Being a Great Leader, By Alan Stein, CCS, CSCS, StrongerTeam.com • Lessons From the Top: The Search for America's Best Business Leaders, Howard Schultz, the CEO of Starbucks • "Learning to Lead” by Warren Bennis and Joan Goldsmith • Rick Warren, Saddleback Church: Standing Out At Work
    62. 62. Got Questions? Please type in the chat box… Or press *7 on your phone to unmute and talk to Marie. 62
    63. 63. Feedback please… What did you get out of this webinar? What will you do as a result of attending? Marie Knight, City of Orange 714-744-7277  mknight@cityoforange.org 63
    64. 64. Next Month’s Webinar Make and Take – Social Media Strategies that Work • Andre Pichly, City of West Sacramento • andrep@cityofwestsacramento.org • Whether your agency has staked its claim on social media sites or is still debating the merits of social media marketing, Andre Pichly will help you navigate this ever-changing universe. 64
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