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Developing and Delivering Products in an Agile World (.75 PMI PDU)

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Customers expect delivery of your new products quicker and easier than ever before. Whether your customers are internal or external, they expect you to develop new products with increased frequency …

Customers expect delivery of your new products quicker and easier than ever before. Whether your customers are internal or external, they expect you to develop new products with increased frequency and to put those products in their hands seamlessly and automatically.

Learn how you can take advantage of Agile development methods to develop and ship quicker while maintaining the project and financial management your business requires. And, learn ways to automate your product delivery to get these products to your customers immediately upon completion. Bring automation and Agile development together to deliver new products to your customers more often and easier than ever before.

All attendees are eligible for .75 PDU Credit from the Project Management Institute (PMI).
Get the Transformational Story of Going Agile @ http://digitalcelerity.com/Pages.aspx/Agile-PPM

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  • 1. Developing and Delivering Productsin an Agile WorldAllan Mills Eric Feldman David WernerDigital Celerity CA Technologies CA Technologies
  • 2. developing and delivering products in an agile worldspeakers Eric Feldman David Werner Allan Mills Solutions Marketing Solutions Marketing MPM, PMP, Engagement Manager CA Technologies CA Technologies Digital Celerity As senior member of Digital Celerity’s global PPMEric Feldman is on the solutions marketing team, David has worked on CA’s Project & Portfolio Practice, Allan is the Agile Practice Manager and responsible for messaging, positioning, and Management solution, CA Clarity PPM, in various Champion for Digital Celerity. He was a product strategy for the Service Management group of roles for over 8 years. David’s solutions manager for a commercial ecommerce product solutions at CA Technologies. His areas of marketing role includes focus areas of PPM, Agile and has implemented CA Clarity PPM in severalexpertise include IT finance, process automation, development, requirements planning, ideation, Research and Development organizations. Allan service catalog, and portfolio management. and service management. is a Clarity PPM Certified expert on all PPM business processes and core modules including Project Management, Resource Management, Portfolio Management, Crystal Reporting and Studio. 2 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 3. the agile world: agility is expected expectations Deliver what your customers want Update often Deliver immediately Accelerate your business
  • 4. collaborate and accelerateagile is key to delivery expectationsUnlock developmentpotentialShorter turnarounds SomethingMore frequentincrease Can we updates ? Are our resour?
  • 5. automation: delivering at the speed of agile Remove process barriers Keep up with Agile development Meet customer expectations
  • 6. the new product development challenge• The current economic conditions and market forces dictate that companies deliver: • innovative, • quality products and services • faster• In this new fast paced world do you see this? • Difficult to create upfront, unchanged, and detailed specs • Near the beginning it is not possible to know every single step • Change rates are high6 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 7. traditional vs. agile product management Traditional Product Management: • Traditional planning involves anticipatory predication • Complete specifications and then build • Identify, define, schedule and order all detailed activities • Very suitable to repeatable process Agile Product Management • Agile planning involves an inspect and adapt approach • Suitable when it is impossible to create upfront, unchanged, and detailed specs • Near the beginning it is not possible to know every single step • Change rates are high • Creative adaptation to unpredictable change is the norm • Adaptive steps are driven by incremental build – feedback cycles • Suitable for new, innovative, untested products7 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 7
  • 8. why go agile?8 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 9. product management mindset shift Old Mindset: Fixed • Customers knows what they want • Developers know how to build it • Nothing will change along the way New Mindset: Agile • Customers discover what they want when they see it • Developers discover how to build it when they build it • Many things change along the way9 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 10. Example of an Agile approach• New e-Commerce Product • Driven by market demand • A new an innovative market • Deliver high quality product very fast• Needed an “Agile” approach • Focused on collaboration between market experts and developers • Delivered value to customers in short periods • Embraced changing requirements Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.1
  • 11. the agile manifesto – by the agile alliance — To improve our ways of developing software, we value: − Individuals and interactions over processes and tools − Working software over comprehensive documentation − Customer collaboration over contract negotiation − Responding to change over following a plan — That is, while there is value in the items on the right, we value the items on the left more.11 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 12. an agile approach – the SCRUM framework12 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 13. sequential vs. overlapping development13 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 14. moving to an agile tool• Agile Teams quickly become passionate about Agile. You need to support them.• Distributed teams need a way of communicating and updating each other• You need to integrate Agile projects with your overall project reporting standards. 14 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 15. rolling up your agile projects15 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 16. How can we improve our processes? How do we enable automated delivery How can we deliver more value versus and still maintain focusing on demand management? control?How do we move faster How do we provide a fast,and be more productive – secure user experience that iswhile lowering costs? accessible 24x7 on any device, from anywhere with no interruptions? Delivery Challenges16 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 17. business challengesfast, lean, and consistent— businesses need speed to grow revenues fast enough— every function must continually lower unit costs— every function must deliver consistently to be trustedAutomation has the best opportunity to simultaneously lower costs and improve service levels 17 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 18. delivery automationcustomer pain / challenges Customer Pain/Challenge Potential Business Impact Need to better manage requests for services Lengthy manual processes creates extensive lag, from IT and other internal providers increasing costs, mistakes in configuration and poor perceptions of IT Services delivery Need to offer virtual resources as More coordinated definition / utilization reduces requestable automated services sprawl, reduces OPEX and increases ROI on CAPEX investments Need to create and automate the Once properly defined, an automated service standardized services, set expectations on lifecycle process reduce costs thru consistency and delivery and automate provisioning of better utilization of staff to ensure a better quality physical and virtual servers of IT service Need to monitor and account for service Ensuring efficient management of virtual resources requests and utilization and appropriate chargeback for services delivered18 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 19. customer are presenting their own challenges— How do I get what I need to do my job?— How come it takes too long to fulfill requests?— When can I expect the product or service to be delivered?— What will this product or service cost me?19 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 20. typical scenario in delivering a product or servicewithout process automation 1 REQUIRED FORMS 11 SERVICE DELIVERED SERVICE 2 NEW SERVICE REQUEST BUSINESS MANAGER MANAGER CUSTOMER REQUEST FOR REQUEST FULFILLED 3 10 IT RESOURCES AND APPROVED REQUEST PROVISION 4 9 FOR SUPPORT APPLICATIONS OPERATIONS IT APPLICATIONS REQUEST FOR 6 USER ID CREATED 5 ACCESS 8 ROLES ESTABLISHED ACCESS APPROVAL 7 DATABASE SECURITY20 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 21. delivering a cloud servicewith automated processes Define service metrics Request Portal SLA Dashboard Service Level Monitoring Customer21 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 22. delivering a cloud service with automated processesEmpower users with self-service Define service metrics Request Portal SLA Dashboard Request Service Level Monitoring Customer Review & Manager Approve Approver Process Automation 22 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 23. delivering a cloud service with automated processesEmpower users with self-service Define service metrics Request Portal SLA Dashboard Request Service Level Monitoring Customer Review & Manager Approve Approver Review & Approve Capacity Manager Process Automation Predict current & future capacity needs Capacity Management Portal 23 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 24. delivering a cloud service with automated processesEmpower users with self-service Define service metrics Request Portal SLA Dashboard Request Service Level Monitoring Customer Maintainstandards & Review & Managercompliance Approve Approver Standard Review & Configuration Approve Capacity Manager Process Automation Predict current & future capacity needs Provision Capacity Configuration Requested Management Database Resources Portal Pool & provision Configuration Validation Internal External Virtual Physical Pool 24 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 25. delivering a cloud service with automated processesEmpower users with self-service Define service metrics Request Portal SLA Dashboard Request Service Level Monitoring Customer Maintainstandards & Review & Managercompliance Approve Approver Standard Review & Configuration Approve Capacity Manager Process Automation Predict current & future capacity needs Provision Capacity Configuration Requested Management Database Resources Portal Pool & provision Capture consumption Configuration Validation Internal External Virtual Physical Pool Metering & Performance 25 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 26. delivering a cloud service with automated processesEmpower users with self-service Define service metrics Manage service levels and costs Request Portal SLA Dashboard Request Service Level Monitoring Customer Maintain Relationship Reconcile Coststandards & Review & Manager Manager of Servicecompliance Approve Approver Standard Review & Configuration Approve Capacity Manager Process Automation Predict current & future capacity needs Provision Capacity Configuration Requested Management Database Resources Portal Pool & provision Capture consumption Configuration Validation Internal External Virtual Physical Pool Metering & Performance 26 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 27. process automation value curve Management Approach Product and Service AutomationVirtualServiceManagement Infrastructure Automation Automated delivery systemsVirtualSystems VirtualizationManagement Management Automation and(P+V) orchestration InfrastructureVirtual optimization DeliveringInfrastructure ValueManagement(hypervisors) Server consolidation CAPEX OPEX Revenue 27 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
  • 28. delivering products in an agile world Faster development with Agile Quicker delivery with automation Meeting higher customer expectations
  • 29. Q&A
  • 30. want more information? Additional Information  Agile success stories and webcasts on ca.com/getagile  “Going Agile” whitepaper on digitalcelerity.com  Full PPM and Agile solution information on ca.com/project-portfolio-management  Automation solution information on ca.com/service-management  Full Digital Celerity services information on digitalcelerity.com30 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.

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