Case Management of Mild Traumatic Brain Injury

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From DCoE's September 2011 webinar "Case Management of mild Traumatic Brain Injury"

Jennifer Audette, LCSW, CCM
OEF/OIF/OND Program Manager
Albany VA Medical Center

Webinar audio: http://www.dcoe.health.mil/Content/Navigation/Media/243953038.mp3

Published in: Health & Medicine, Business
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Case Management of Mild Traumatic Brain Injury

  1. 1. Case Management of Mild Traumatic Brain Injury Jennifer Audette LCSW, CCM OEF/OIF/OND Program Manager Stratton VA Medical Center
  2. 2. Objectives*Basic principles case management*Compare and Contrast Departments of Defense and Veterans Affairs (DoD/VA)*Core case management tasks*Identify common challenges and barriers*Resources
  3. 3. Case ManagementCase management is a collaborativeprocess under the population healthcontinuum which assesses, advocates,plans, implements, coordinates, monitors,and evaluates options and services tomeet an individual’s and family’s healthneeds through communication andavailable resources to promote quality,cost effective outcomes.
  4. 4. Basic Principles*Case Management requires frequent assessment, planning, advocacy, support, coordination of multiple services, and evaluation to meet the*It may be short term or long term, based on clinical needs, with interventions occurring at the individual Veteran/Service member, family, or Caregiver and system levels.
  5. 5. Basic Principles*Case management is intended to maximize resource utilization, promoting quality and Patient-centered care while producing cost effective outcomes. *Case management requires well- coordinated and collaborative interdisciplinary efforts which are dependent upon effective communication and cooperation.
  6. 6. ComparisonVeterans HealthAdministration (VHA) DOD Case ManagementCase ManagementConfidentiality Command AuthorityFee Basis Care Tricare / Managed CareNo Shows TransitionsCo-Managed Care Multiple providers/systemsPsych-social Basic needs
  7. 7. AssessmentComprehensive PsychosocialAssumptionsIdentify ResourcesProblem IdentificationFamily InvolvementPrioritiesTools DoD photo by Mass Communication Specialist 3rd Class Juan Manuel Pinalez
  8. 8. ImplementCommunicate the planAdvocate for the patient and familyCoordinate access to careProvide education to patient and familyCoordinate referralsFacilitate transitionReassess/regroup
  9. 9. Team CommunicationExceptional Patient Care MeetingsConference CallSecure EmailTeam MeetingsDocumentVideo Teleconference DoD photo by Petty Officer 3rd Class Trevor Welsh, U.S. Navy/Released
  10. 10. Transitions of CareS-SituationB-BackgroundA -AssessmentR -Recommendation DoD photo by Petty Officer 2nd Class James R. Evans/Released
  11. 11. Challenges/BarriersIndependence vs. DependenceConfusion, Resistance, ReluctanceHarm ReductionImperfect SystemsAwarenessMilitary Culture
  12. 12. Resourceswww.nationalresourceguide.govwww.va.caregiver.va.govwww.ncptsd.va.govwww.militaryonesource.com
  13. 13. Questions
  14. 14. Photos Referencewww.defense.gov/photos/
  15. 15. Contact InformationJennifer Audette LCSW,CCMOEF/OIF/OND Program ManagerAlbany VA Medical CenterJennifer.Audette@va.gov

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