Misra,D.C.(2009) Government Chief Information Officer 24.10.2009

by Dr D.C.Misra eGov Consultant New Delhi

I. The Chief Information Officer (CIO) Concept

II. Difference in Approaches to Private and

Public Sectors

III.The “4 Cs” CIO Model in Private Sector

IV.The CIO Model in Public Sector

V. CIO: Learning from the Experience of Selected Countries

VI. Conclusion

(c) Dr D.C.Misra 2009

Chief Information Officer (CIO) originated in 1981 in private sector.

It was an explicit recognition of importance of “information’ in our lives.

He is prime mover of information and communication technology (ICT) generally and e-government in particular.

Many countries have set up Chief Information Officer (CIO) Councils to support him.

(c) Dr D.C.Misra 2009 S.N Characteristics Private Sector Public Sector 1 Control Shareholders Voters 2 Orientation Result-oriented Procedure-oriented 3 Clientele Customer Citizens and Non-citizens 4 Motivation Profit Service 5 Working Environment Competitive Monopoly 6 Risk-taking Behaviour Risk-taking Risk-averse

The CIO Model in Public Sector exists in two versions:

1. The CIO Version 1.0

The CIO of Pre-Internet Era

(pre-1995 Period): The Earlier Period, and

2. The CIO Version 2.0

The CIO of the Post-Internet Era

(post-1995 Period): The New and Current Period

In the Pre-Internet Era, the CIO was known as “Electronic Data Processing (EDP)” Manager

His job was to automate the existing Government processes

He was a technical person who took the Government processes as given.

He learned the Government processes on the job.

He had fixed budget.

In the Post-Internet the CIO has emerged as a radically different entity

He has emerged as a CHANGE AGENT par excellence

Unlike the old CIO who was an IT specialist, the new CIO is a generalist who has domain expertise

The new CIO is an ‘insider’ and a member of the management team.

(c) Dr D.C.Misra 2009 S.N. Country Location of the CIO Lessons (Notable Contribution to the CIO Concept) 1 United Kingdom Cabinet Office Top support (Cabinet Office) to the CIO, Excellent focus on serving citizens, Marketing of E-government services (CO 2008). 2 United States of America Office of Management and Budget (OMB) Best supported CIO in the world, including by legislation, by CIO Councils, Associations and (WH 2008). 3 Canada Treasury Board of Secretariat (TBS) Excellent technical support to the CIO through CIO Secretariat, Comprehensive Framework for the CIO (TBS 2007). 4 Australia Department of Finance and Administration (DFA) Support by the CIO to Information Management Strategy Committee (IMSC), Marketing of E-government services (AGIMO 2008).

(c) Dr D.C.Misra 2009 S.N. Country Location of the CIO Lessons (Notable Contribution to the CIO Concept) 5 Japan Administration Management Bureau (AMB) Driving the CIO Concept “worldwide,” Preparation of “Optimization Plan” by CIO with the help of technical Assistant CIO . 6 Singapore Info-Communications Development Authority (IDA) Sharp Focus on E-government by the CIO, Excellent citizen-centric services including very high capability for online transactions (IDA 2008). 7 Hong Kong SAR Department of Commerce, Industry and Technology (DCIT) Sharp focus by the CIO on Business and Community (OGCIO 2008). 8 Malta Office of the Prime Minister (OPM) Best Coordinating Role by the CIO (GOM 2008).

(c) Dr D.C.Misra 2009 S.N. Country Location of the CIO Lessons (Notable Contribution to the CIO Concept) 9 Botswana Cabinet (Proposed) A “CIO” proposed under “Mailtamo” Governance Structure (ROB n.d.). 10 India Department of Information Technology (DIT), Ministry of Communications and Information Technology (MCIT) Countrywide Network of CIOs and CTOs at National, State and District Levels incorporating both CIO and CTO concepts (NIC n.d.). 11 Thailand Ministry of Science and Technology Development of National “Digital Nervous System” (DNS) (Thajchayapong 2004). 12 Sri Lanka Information and Communication Technology Agency of (ICTA). CIOs as Chief Innovation Officers, eventually becoming Chief Information Officers (ICTA 2008).