0
Defining E-government by Dr D.C.Misra
Friday, February 13, 2009 5-30 p.m. <ul><li>Management Development Programme for Atomic Energy Comission </li></ul><ul><li...
Defining E-government: A Citizen-centric  Criteria-based Approach <ul><li>by </li></ul><ul><li>Dr D.C.Misra </li></ul><ul>...
I. Evolution of  E-government in India <ul><li>Three Phases of E-government in India  </li></ul>School of Public Policy an...
II. Drivers of E-government-1 <ul><li>External: </li></ul><ul><li>1.  Citizens  (for Government Accountability and Better ...
Drivers of E-government-2 <ul><li>Internal </li></ul><ul><li>1.  State  (for Improving  Internal  Processes and  External ...
III. Conceptual Foundations of  E-government  <ul><li>1. Rise of the  Virtual State  and the  E-citizen </li></ul><ul><li>...
Conceptual Foundations of  E-government (Contd.) <ul><li>Relationship between E-government and Target: No Satisfactory Ter...
Conceptual Foundations of  E-government (Contd.) <ul><li>What is  correct  way of writing  E-government ? </li></ul><ul><l...
IV. Government Online: Three Phases <ul><li>1.  Presence Online (Information) </li></ul><ul><li>2.  Presence Online (Infor...
V. Administrative Reforms (AR): Three Phases <ul><li>1.  Traditional Regulatory Bureaucracy </li></ul><ul><li>(Authoritati...
VI. Defining E-government:   A Level-of-Perspectives Approach <ul><li>1. Level-I:  Computerisation </li></ul><ul><li>2. Le...
Defining E-government (Contd.) <ul><li>E-government Fundamental Equation: </li></ul><ul><li>E-government may be defined as...
E-government is  Transformation . School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 Gov...
VII. Limitations of E-Government <ul><li>1. E-government is  costly . </li></ul><ul><li>2. E-government takes  time  to de...
VIII. Benefits of E-government-1 <ul><li>(a)  To Citizens </li></ul><ul><li>1. 24x7x365 days round-the-clock service </li>...
Benefits of E-government-2 <ul><li>(b)  To Business: </li></ul><ul><li>1. Reduced  time  in setting up  new business . </l...
Benefits of E-government-3 <ul><li>(c) To Government </li></ul><ul><li>1. Better  policy making  and  regulatory  and  dev...
IX. Domains of E-government <ul><li>1. E-government Fundamental Equation </li></ul><ul><li>E-gov= f (G, ICT, BPR) </li></u...
Figure 1 Domains of E-government  School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 E-G...
X  Dimensions of E-government <ul><li>1. Governance (Legislature, Judiciary, Executive) </li></ul><ul><li>2. Government </...
Dimensions of E-government (Contd.) <ul><li>9.  Cyber Laws including Conventional Laws affecting  </li></ul><ul><li>E-gove...
XI ICT Policies and E-government <ul><li>1. ICT Policy  </li></ul><ul><li>2. Communication Policy </li></ul><ul><li>3. E-g...
XII Guiding Principles for  E-government <ul><li>1. E-gov  ≠ Computerisation </li></ul><ul><li>2.  E-gov  ≠ Electronics bu...
Guiding Principles for  E-government (Contd.) <ul><li>7. Involve all stakeholders in  E-gov </li></ul><ul><li>planning </l...
Guiding Principles for  E-government (Contd.) <ul><li>12. E-gov = SMART gov, where </li></ul><ul><li>S  =  Simple  </li></...
XIII E-government Models <ul><li>1. Broadcasting Model  </li></ul><ul><li>2. Comparative Analysis Model </li></ul><ul><li>...
1. Broadcasting Model <ul><li>It is a communication model </li></ul><ul><li>Communication model is </li></ul><ul><li>Sende...
XIV  E-Government and    E-Participation <ul><li>1. Gateways </li></ul><ul><li>2.  Portals including Single Entry  Portals...
XV. E-government Strategy and  E-government Plan School of Public Policy and Governance, MDI Defining E-government ©Dr D.C...
E-government Strategy and  E-government Plan (Contd.) <ul><li>1. Operationalise E-government Strategy </li></ul><ul><li>2....
Figure 3 Four-Pillar Model of  E-government <ul><li>Model of E-government </li></ul>School of Public Policy and Governance...
XVI  E-government Architecture and Standards <ul><li>What is E-government Architecture? </li></ul><ul><li>It is relationsh...
1. E-government Business Process Architecture School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Mi...
1. E-government Business Process Architecture (Contd.) School of Public Policy and Governance, MDI Defining E-government ©...
17 E-government and Knowledge Management  <ul><li>Four Components of Knowledge Management </li></ul><ul><li>(a).  Data -  ...
(a) Data <ul><li>1. Data </li></ul><ul><li>Raw and Processed Data </li></ul><ul><li>Data Entry  </li></ul><ul><li>Locked D...
Data (Contd.) <ul><li>Sharing of Data </li></ul><ul><li>(a) G2G </li></ul><ul><li>(b) G2C </li></ul><ul><li>2.  Collection...
Data (Contd.) <ul><li>3.  Data Mining and Knowledge Discovery </li></ul><ul><li>-  Trends and Patterns </li></ul><ul><li>4...
Data (Contd.) <ul><li>RAID 1 </li></ul><ul><li>- Mirrors one disk to another </li></ul><ul><li>RAID 2 </li></ul><ul><li>- ...
Data (Contd.) <ul><li>Networked Attached Storage (NAS) and Storage Area Network (SAN) </li></ul><ul><li>6.  Data and Datab...
Data (Contd.) <ul><li>-  Records and Fields </li></ul><ul><li>7.  Database Management System  (DBMS) </li></ul><ul><li>-  ...
Data (Contd.) <ul><li>-  Concurrency </li></ul><ul><li>-  Key Fields </li></ul><ul><li>9.  Meta Data   </li></ul><ul><li>-...
Data (Contd.) <ul><li>11.  Centralised/Distributed Databases </li></ul><ul><li>12.  Modular/Monolithic Design </li></ul><u...
(b) Information <ul><li>1.  Information Systems  in  </li></ul><ul><li>-  Government </li></ul><ul><li>-  E-government </l...
Information (Contd.) <ul><li>4.  Co-existence of   </li></ul><ul><li>-  Traditional MIS </li></ul><ul><li>-  Modern MIS (e...
(c) Knowledge <ul><li>1. Information + Use = Knowledge </li></ul><ul><li>2.  Types of Knowledge </li></ul><ul><li>(a)  Tac...
Knowledge (Contd.) <ul><li>(c) Documents </li></ul><ul><li>- Files, Agenda, Record of Proceedings, Minutes, Government Ord...
Knowledge (Contd.) <ul><li>4. Creation of Knowledge </li></ul><ul><li>5. Capture of Knowledge  </li></ul><ul><li>6. Decisi...
(d) Wisdom <ul><li>1. Knowledge + Application = Wisdom,  </li></ul><ul><li>or  Data + Interpretation  + Use + Application ...
XVII Overview: Status of E-government in India <ul><li>India: e-readiness Assessment Report 2006 for States/Union Territor...
XIX Frontiers of E-government <ul><li>1.  eChampions </li></ul><ul><li>2.  Evolution of Websites </li></ul><ul><li>3.  Sea...
XX Conclusion: Beyond E-government <ul><li>TRANSFORMATIONAL </li></ul><ul><li>GOVERNMENT </li></ul><ul><li>or </li></ul><u...
End of Presentation <ul><li>Thank </li></ul><ul><li>You. </li></ul>School of Public Policy and Governance, MDI Defining E-...
Upcoming SlideShare
Loading in...5
×

Misra,D.C.(2009) Defining Egovernment MDI, Gurgaon 13.2.2009

2,621

Published on

A Citizen-centric Criteria-based definition of E-government

Published in: Technology, Education
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,621
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
254
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide
  • Defining E-government by Dr D.C.Misra School of Public Policy and Governance, Management Development Institute, Gurgaon
  • Transcript of "Misra,D.C.(2009) Defining Egovernment MDI, Gurgaon 13.2.2009"

    1. 1. Defining E-government by Dr D.C.Misra
    2. 2. Friday, February 13, 2009 5-30 p.m. <ul><li>Management Development Programme for Atomic Energy Comission </li></ul><ul><li>School of Public Policy and Governance </li></ul><ul><li>Management Development Institute </li></ul><ul><li>P.B.60, Mehrauli Road, Sukhrali, </li></ul><ul><li>Gurgaon 122 001 </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    3. 3. Defining E-government: A Citizen-centric Criteria-based Approach <ul><li>by </li></ul><ul><li>Dr D.C.Misra </li></ul><ul><li>E-government Consultant </li></ul><ul><li>C-183 Madhuvan, Madhuvan Marg, New Delhi-110092 </li></ul><ul><li>Email : [email_address] </li></ul><ul><li>Web : http://in.geocities.com/drdcmisra </li></ul><ul><li>Think Tank : http://tech.groups.yahoo.com/group/cyber_quiz </li></ul><ul><li>Tel : 0-11- 2245 2431 </li></ul><ul><li>Fax : 0-11- 4244 5183 </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    4. 4. I. Evolution of E-government in India <ul><li>Three Phases of E-government in India </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Time Period Type of E-government Need for E-government Dominant Technology 1 1947-1984 Informatics-based Economic Planning Mainframe/Mini Computers 2 1984-1995 Personal Computer (PC)-based Office Auomation Personal Computers (PCs)/Wokstations 3 1995- World Wide Web-based Government Online Internet/World Wide Web
    5. 5. II. Drivers of E-government-1 <ul><li>External: </li></ul><ul><li>1. Citizens (for Government Accountability and Better Service Delivery) </li></ul><ul><li>2. Vendors (for Doing More Business) </li></ul><ul><li>3. World League Tables (for Comparative Status of E-government) </li></ul><ul><li>4. State (for Joining the E-government Band Wagon) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    6. 6. Drivers of E-government-2 <ul><li>Internal </li></ul><ul><li>1. State (for Improving Internal Processes and External Service Delivery) </li></ul><ul><li>2. Policy Makers (for Getting Publicity and Showing Concern for Citizens) </li></ul><ul><li>3. Demand for Change (for Changing the Existing Unproductive Government Systems) </li></ul><ul><li>4. eChampions (espousing the cause of </li></ul><ul><li>E-Ggovernment) (Ministers/Civil Servants) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    7. 7. III. Conceptual Foundations of E-government <ul><li>1. Rise of the Virtual State and the E-citizen </li></ul><ul><li>2. Government Online </li></ul><ul><li>3. Distinction between: </li></ul><ul><li>(a) Governance and Government </li></ul><ul><li>(b) E-governance and E-government </li></ul><ul><li>(c) E-commerce and E-government </li></ul><ul><li>(d) Re-inventing Government and E-government </li></ul><ul><li>(e) New Public Management (NPM) and E-government </li></ul><ul><li>(f) Good Governance ad E-government </li></ul><ul><li>(g) Administrative Reforms and E-government </li></ul><ul><li>(h) E-democracy and E-government </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    8. 8. Conceptual Foundations of E-government (Contd.) <ul><li>Relationship between E-government and Target: No Satisfactory Term </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Target Counterpart 1 Subject Ruler 2 Public Democracy 3 Citizen State 4 Subscriber Supplier 5 Client Master 6 Customer Seller
    9. 9. Conceptual Foundations of E-government (Contd.) <ul><li>What is correct way of writing E-government ? </li></ul><ul><li>(a) eGovernment </li></ul><ul><li>(b) E-Government </li></ul><ul><li>(c) e-government √ </li></ul><ul><li>(d) E-government √ </li></ul><ul><li>(e) Egovernment </li></ul><ul><li>(f) egovernment </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    10. 10. IV. Government Online: Three Phases <ul><li>1. Presence Online (Information) </li></ul><ul><li>2. Presence Online (Information) </li></ul><ul><li>+ Transaction (Payment of Dues like taxes) </li></ul><ul><li>3. Presence Online </li></ul><ul><li>+ Transaction (Payment of Dues like taxes) </li></ul><ul><li>+ Interaction ( e-citizen, e-voting, </li></ul><ul><li>e-democracy) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    11. 11. V. Administrative Reforms (AR): Three Phases <ul><li>1. Traditional Regulatory Bureaucracy </li></ul><ul><li>(Authoritative and Rigid) (Pre-1980s) </li></ul><ul><li>2. New Public Management (1980s) </li></ul><ul><li>(Re-inventing Government, Application of Corporate Practices and Result-Orientation) </li></ul><ul><li>3. Interactive and Responsive Administration </li></ul><ul><li>(Online Information, Online Transactions and Online Citizen-State Interaction) (1990s) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    12. 12. VI. Defining E-government: A Level-of-Perspectives Approach <ul><li>1. Level-I: Computerisation </li></ul><ul><li>2. Level-II: Government Online </li></ul><ul><li>3. Level-III: Administrative Reforms (AR) </li></ul><ul><li>+ Government Online </li></ul><ul><li>4. Level-IV: Administrative Reforms (AR) </li></ul><ul><li>+ Government Online </li></ul><ul><li>+ eCitizen </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    13. 13. Defining E-government (Contd.) <ul><li>E-government Fundamental Equation: </li></ul><ul><li>E-government may be defined as </li></ul><ul><li>E-gov = f (G, ICT, BPR) </li></ul><ul><li>where E-gov = E-government </li></ul><ul><li>f = Function </li></ul><ul><li>G = Governance </li></ul><ul><li>ICT = Information and Communication </li></ul><ul><li>Technology </li></ul><ul><li>BPR = Business Process Re-engineering </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    14. 14. E-government is Transformation . School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 Government Technology E-government
    15. 15. VII. Limitations of E-Government <ul><li>1. E-government is costly . </li></ul><ul><li>2. E-government takes time to design and implement. </li></ul><ul><li>3. E-government is risky . </li></ul><ul><li>4. E-government is not universally subscribed. </li></ul><ul><li>5. E-government requires E-inclusion. </li></ul><ul><li>6. E-government requires E-literacy . </li></ul><ul><li>7. E-government requires appropriate ICT infrastructure , hardware and software </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    16. 16. VIII. Benefits of E-government-1 <ul><li>(a) To Citizens </li></ul><ul><li>1. 24x7x365 days round-the-clock service </li></ul><ul><li>2. Economical (No need for physical visit) </li></ul><ul><li>3. Fast and Efficient (Electronic) </li></ul><ul><li>4. Transparent (No speed money) </li></ul><ul><li>5. Equitable (Any one can access it) </li></ul><ul><li>6. Convenience (Can be accessed at odd </li></ul><ul><li>hours) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    17. 17. Benefits of E-government-2 <ul><li>(b) To Business: </li></ul><ul><li>1. Reduced time in setting up new business . </li></ul><ul><li>2. Conduct E-business and E-commerce </li></ul><ul><li>3. Better conformity to Government rules and regulations for running business </li></ul><ul><li>4. More convenient and transparent way of doing business with Government through E-procurement . </li></ul><ul><li>5. Better control over movement of goods through online monitoring of clearances </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    18. 18. Benefits of E-government-3 <ul><li>(c) To Government </li></ul><ul><li>1. Better policy making and regulatory and development </li></ul><ul><li>functions as result of better and up-to-date information. </li></ul><ul><li>2. Very fast acquisition , storage and retrieval of data leading to better decision-making . </li></ul><ul><li>3. Better management of government processes </li></ul><ul><li>4. Better dissemination of government rules, regulations and activities </li></ul><ul><li>5. Better performance in regulatory functions like taxation </li></ul><ul><li>6. Better performance in social sectors like education , health and social security </li></ul><ul><li>7. Creates the positive image of Modern and Progressive Government </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    19. 19. IX. Domains of E-government <ul><li>1. E-government Fundamental Equation </li></ul><ul><li>E-gov= f (G, ICT, BPR) </li></ul><ul><li>2. Three domains of E-government are: </li></ul><ul><li>(a) Governance (G) </li></ul><ul><li>(b) Information and Communication </li></ul><ul><li>Technology (ICT) </li></ul><ul><li>(c) Business Process Re-engineering (BPR) </li></ul><ul><li>3. Where these three domains intersect is the domain of E-government as shown in following Figure1. </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    20. 20. Figure 1 Domains of E-government School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 E-GOVERNMENT ICT BPR Governance
    21. 21. X Dimensions of E-government <ul><li>1. Governance (Legislature, Judiciary, Executive) </li></ul><ul><li>2. Government </li></ul><ul><li>3. ICT Policy </li></ul><ul><li>4. E-government Policy </li></ul><ul><li>5. Citizens and Non-Citizens (Target Groups) </li></ul><ul><li>6. Civil Service </li></ul><ul><li>7. National Training Policy – Training in and for E-government </li></ul><ul><li>8. ICT Infrastructure, Computer Hardware and Software, E-procurement </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    22. 22. Dimensions of E-government (Contd.) <ul><li>9. Cyber Laws including Conventional Laws affecting </li></ul><ul><li>E-government </li></ul><ul><li>10. Centre for E-governance (CEG) </li></ul><ul><li>11. eChampion – Driver of E-government, CIO, Action Plan </li></ul><ul><li>for the CIO 2006-2016 </li></ul><ul><li>12. E-citizen and E-democracy </li></ul><ul><li>13. E-inclusion, E-literacy, Making 100,000 citizens computer </li></ul><ul><li>literate every year </li></ul><ul><li>14. Community Access Points (CAPs) </li></ul><ul><li>15. Community Empowerment Programme (CEP) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    23. 23. XI ICT Policies and E-government <ul><li>1. ICT Policy </li></ul><ul><li>2. Communication Policy </li></ul><ul><li>3. E-government Policy </li></ul><ul><li>4. E-government Master Plan </li></ul><ul><li>5. E-government Action Plan </li></ul><ul><li>6. CIO Action Plan </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    24. 24. XII Guiding Principles for E-government <ul><li>1. E-gov ≠ Computerisation </li></ul><ul><li>2. E-gov ≠ Electronics but E-gov = Gov </li></ul><ul><li>3. Examine Government processes thoroughly before undertaking any e-gov measure </li></ul><ul><li>4. Prepare an E-Business Plan </li></ul><ul><li>5.Follow KISS principle in design. </li></ul><ul><li>(KISS= Keep It Simple, Stupid) </li></ul><ul><li>6. Attempt simple tasks first and the go for complicated tasks </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    25. 25. Guiding Principles for E-government (Contd.) <ul><li>7. Involve all stakeholders in E-gov </li></ul><ul><li>planning </li></ul><ul><li>8. Plan and Test a Pilot before full Roll Out </li></ul><ul><li>9. Demystify E-gov </li></ul><ul><li>10. Monitor E-gov </li></ul><ul><li>11. Rate and benchmark all E-gov activities </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    26. 26. Guiding Principles for E-government (Contd.) <ul><li>12. E-gov = SMART gov, where </li></ul><ul><li>S = Simple </li></ul><ul><li>M = Moral </li></ul><ul><li>A = Accountable </li></ul><ul><li>R = Responsive </li></ul><ul><li>T = Transparent </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    27. 27. XIII E-government Models <ul><li>1. Broadcasting Model </li></ul><ul><li>2. Comparative Analysis Model </li></ul><ul><li>3. Mobilisation and Lobbying Model </li></ul><ul><li>4. Interactive Service Model </li></ul><ul><li>5. E-governance Maturity Model </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    28. 28. 1. Broadcasting Model <ul><li>It is a communication model </li></ul><ul><li>Communication model is </li></ul><ul><li>Sender(S) ------> MESSAGE (M) ---->Receiver (R) </li></ul><ul><li>Communication Channel (C) </li></ul><ul><li>It is called S-M-C-R Model </li></ul><ul><li>It is very effective as it is based on One-to-Many concept </li></ul><ul><li>E-gov websites, which are accessible by many, are its typical examples. </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    29. 29. XIV E-Government and E-Participation <ul><li>1. Gateways </li></ul><ul><li>2. Portals including Single Entry Portals </li></ul><ul><li>3. Websites </li></ul><ul><li>4. Bulletin Boards </li></ul><ul><li>5. Discussion Groups </li></ul><ul><li>6. Blogs and vBlogs </li></ul><ul><li>7. Email </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    30. 30. XV. E-government Strategy and E-government Plan School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION MISSION Where we are Where we want to go E-gov Strategy How do we go there Figure 2 E-government Strategy
    31. 31. E-government Strategy and E-government Plan (Contd.) <ul><li>1. Operationalise E-government Strategy </li></ul><ul><li>2. Prepare E-business Plan </li></ul><ul><li>3. Implement E-business Plan: </li></ul><ul><li>Prescribe: </li></ul><ul><li>(a) Objectives </li></ul><ul><li>(b) Goals </li></ul><ul><li>(c) Targets </li></ul><ul><li>(d) Milestones </li></ul><ul><li>4. Monitor Implementation </li></ul><ul><li>5. Review Implementation </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    32. 32. Figure 3 Four-Pillar Model of E-government <ul><li>Model of E-government </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION E-BUSINESS PLAN MISSION IMPLEMENT
    33. 33. XVI E-government Architecture and Standards <ul><li>What is E-government Architecture? </li></ul><ul><li>It is relationship between various components of </li></ul><ul><li>an aspect of E-government. We have, for example: </li></ul><ul><li>1. Process Architecture </li></ul><ul><li>2. People Architecture </li></ul><ul><li>3. Technology Architecture </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    34. 34. 1. E-government Business Process Architecture School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 S.N. Activity Result 1 What does the Ministry/Department do? Business: List of Subjects Items within a Subject 2 How does the Ministry/Department conduct its business? Business Processes 3 How are these different business processes related with other? Business Process Architecture
    35. 35. 1. E-government Business Process Architecture (Contd.) School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Activity Result 4 Is there a better way of doing business ? (a) Redesign Business Process Architecture (b) Undertake Business Process Re-engineering (BPR)?
    36. 36. 17 E-government and Knowledge Management <ul><li>Four Components of Knowledge Management </li></ul><ul><li>(a). Data - </li></ul><ul><li>Facts and Figures </li></ul><ul><li>(b). Information - </li></ul><ul><li>Data + Interpretation </li></ul><ul><li>(c) Knowledge </li></ul><ul><li>Data + Interpretation + Use </li></ul><ul><li>(d) Wisdom </li></ul><ul><li>Data + Interpretation + Use + Application </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    37. 37. (a) Data <ul><li>1. Data </li></ul><ul><li>Raw and Processed Data </li></ul><ul><li>Data Entry </li></ul><ul><li>Locked Data </li></ul><ul><li>Accessibility to Data </li></ul><ul><li>Quality of Data </li></ul><ul><li>(i) Up to date </li></ul><ul><li>(ii) Accurate </li></ul><ul><li>(iii) Reliable </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    38. 38. Data (Contd.) <ul><li>Sharing of Data </li></ul><ul><li>(a) G2G </li></ul><ul><li>(b) G2C </li></ul><ul><li>2. Collection, Entry, Analysis, Storage and Retrieval of Data </li></ul><ul><li>- E-record and its Management </li></ul><ul><li>- Security of Data </li></ul><ul><li>- Outsourcing Data Entry </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    39. 39. Data (Contd.) <ul><li>3. Data Mining and Knowledge Discovery </li></ul><ul><li>- Trends and Patterns </li></ul><ul><li>4. Data Warehouse </li></ul><ul><li>5. Data Storage </li></ul><ul><li>- RAID (Redundant Array of Inexpensive </li></ul><ul><li>Disks) Architecture: Six layers </li></ul><ul><li>- RAID 0 </li></ul><ul><li>(Number of disk drives as one) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    40. 40. Data (Contd.) <ul><li>RAID 1 </li></ul><ul><li>- Mirrors one disk to another </li></ul><ul><li>RAID 2 </li></ul><ul><li>- RAID 0 + RAID 1 </li></ul><ul><li>RAID 3 </li></ul><ul><li>- Striped and Stored with parity checking </li></ul><ul><li>RAID 4 </li></ul><ul><li>- Data striping with parity checking </li></ul><ul><li>RAID 5 </li></ul><ul><li>- Data Striping with Striped Parity </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    41. 41. Data (Contd.) <ul><li>Networked Attached Storage (NAS) and Storage Area Network (SAN) </li></ul><ul><li>6. Data and Database </li></ul><ul><li>Database </li></ul><ul><li>- Logical Collection of Data </li></ul><ul><li>- Entities (Persons, Objects, Events, Places) </li></ul><ul><li>- Create, Store, Update, retrieve Data </li></ul><ul><li>- Set of Tables </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    42. 42. Data (Contd.) <ul><li>- Records and Fields </li></ul><ul><li>7. Database Management System (DBMS) </li></ul><ul><li>- Software System </li></ul><ul><li>- Creating, Storing, Updating and Retrieving Data </li></ul><ul><li>8. Relational Database Management System (RDMS) </li></ul><ul><li>- Integrity </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    43. 43. Data (Contd.) <ul><li>- Concurrency </li></ul><ul><li>- Key Fields </li></ul><ul><li>9. Meta Data </li></ul><ul><li>- Data about Data </li></ul><ul><li>10. Schema </li></ul><ul><li>- Data Elements and their Relationship in a Domain, Constraints </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    44. 44. Data (Contd.) <ul><li>11. Centralised/Distributed Databases </li></ul><ul><li>12. Modular/Monolithic Design </li></ul><ul><li>13. ID Database </li></ul><ul><li>14. Single Sign On (SSO) </li></ul><ul><li>15. Smart Cards </li></ul><ul><li>16. Cloud Computing </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    45. 45. (b) Information <ul><li>1. Information Systems in </li></ul><ul><li>- Government </li></ul><ul><li>- E-government </li></ul><ul><li>2. Information Flows in </li></ul><ul><li>- Government </li></ul><ul><li>- E-government </li></ul><ul><li>3. Management Information System (MIS ) in </li></ul><ul><li>- Government </li></ul><ul><li>- E-government </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    46. 46. Information (Contd.) <ul><li>4. Co-existence of </li></ul><ul><li>- Traditional MIS </li></ul><ul><li>- Modern MIS (eMIS) </li></ul><ul><li>5. Problems of their Co-Existence and Solution </li></ul><ul><li>6. Transitonal Strategies from Traditional to Modern MIS </li></ul><ul><li>7. Advantages and Disadvantages of Traditional and Modern MIS </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    47. 47. (c) Knowledge <ul><li>1. Information + Use = Knowledge </li></ul><ul><li>2. Types of Knowledge </li></ul><ul><li>(a) Tacit Knowledge </li></ul><ul><li>(b) Explicit Knowledge </li></ul><ul><li>3. Sources of Knowledge in Government </li></ul><ul><li>(a) Ministers </li></ul><ul><li>(b) Civil Servants </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    48. 48. Knowledge (Contd.) <ul><li>(c) Documents </li></ul><ul><li>- Files, Agenda, Record of Proceedings, Minutes, Government Orders (GOs) Notifications </li></ul><ul><li>(d) Laws, Rules and Regulations </li></ul><ul><li>(e) Archives </li></ul><ul><li>(f) Embedded in Physical Systems </li></ul><ul><li>(g) Citizens </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    49. 49. Knowledge (Contd.) <ul><li>4. Creation of Knowledge </li></ul><ul><li>5. Capture of Knowledge </li></ul><ul><li>6. Decision Support System (DSS) </li></ul><ul><li>(a) Data-centric </li></ul><ul><li>(b) Model-centric </li></ul><ul><li>(c) GIS-based </li></ul><ul><li>7. Examples: Egypt Cabinet DSS, Manhattan Court DSS, Lake Development DSS, etc. </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    50. 50. (d) Wisdom <ul><li>1. Knowledge + Application = Wisdom, </li></ul><ul><li>or Data + Interpretation + Use + Application </li></ul><ul><li>2. Use and Withholding of Knowledge </li></ul><ul><li>3. Flexibility in Applying Knowledge </li></ul><ul><li>4. Importance of Tactfulness in Government </li></ul><ul><li>5. Government Interest in Decision-Making </li></ul><ul><li>6. Public Interest in Decision-Making </li></ul><ul><li>7. Governance first, E-governance afterwards </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    51. 51. XVII Overview: Status of E-government in India <ul><li>India: e-readiness Assessment Report 2006 for States/Union Territories (2008) </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 1 . Leaders :Chandigarh, Delhi, Haryan, Karnataka, Punjab, Andhra Pradesh, Kerala, Tamil Nadu 5. Below Average Achievers : Assam, Nagaland, Andaman and Nicobar Islands, Lakshadweep 2. Aspiring Leaders : Maharashtra, Gujarat, Uttar Pradesh, Goa 3. Expectants : West Bengal, Himachal Pradesh, Chhattisgarh, Jharkhand 4. Averaage Achievers : Mizoram, Orissa,, Puducherry, Madhya Pradesh, Sikkim, Meghalaya, Uttarakhand 6. Least Achievers : Bihar, Tripura, Manipur, Daman and Diu, Jammu and Kashmir, Dadra and Nagar Haveli, Arunachal Pradesh
    52. 52. XIX Frontiers of E-government <ul><li>1. eChampions </li></ul><ul><li>2. Evolution of Websites </li></ul><ul><li>3. Search Engine </li></ul><ul><li>4. Scenario Building </li></ul><ul><li>5. Future Studies </li></ul><ul><li>6. Artificial Intelligence </li></ul><ul><li>7. Wiki Technology </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    53. 53. XX Conclusion: Beyond E-government <ul><li>TRANSFORMATIONAL </li></ul><ul><li>GOVERNMENT </li></ul><ul><li>or </li></ul><ul><li>T-government </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    54. 54. End of Presentation <ul><li>Thank </li></ul><ul><li>You. </li></ul>School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×