Your SlideShare is downloading. ×
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Misra,D.C.(2009) Defining Egovernment MDI, Gurgaon 13.2.2009

2,599

Published on

A Citizen-centric Criteria-based definition of E-government

A Citizen-centric Criteria-based definition of E-government

Published in: Technology, Education
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,599
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
252
Comments
0
Likes
3
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • Defining E-government by Dr D.C.Misra School of Public Policy and Governance, Management Development Institute, Gurgaon
  • Transcript

    • 1. Defining E-government by Dr D.C.Misra
    • 2. Friday, February 13, 2009 5-30 p.m.
      • Management Development Programme for Atomic Energy Comission
      • School of Public Policy and Governance
      • Management Development Institute
      • P.B.60, Mehrauli Road, Sukhrali,
      • Gurgaon 122 001
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 3. Defining E-government: A Citizen-centric Criteria-based Approach
      • by
      • Dr D.C.Misra
      • E-government Consultant
      • C-183 Madhuvan, Madhuvan Marg, New Delhi-110092
      • Email : [email_address]
      • Web : http://in.geocities.com/drdcmisra
      • Think Tank : http://tech.groups.yahoo.com/group/cyber_quiz
      • Tel : 0-11- 2245 2431
      • Fax : 0-11- 4244 5183
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 4. I. Evolution of E-government in India
      • Three Phases of E-government in India
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Time Period Type of E-government Need for E-government Dominant Technology 1 1947-1984 Informatics-based Economic Planning Mainframe/Mini Computers 2 1984-1995 Personal Computer (PC)-based Office Auomation Personal Computers (PCs)/Wokstations 3 1995- World Wide Web-based Government Online Internet/World Wide Web
    • 5. II. Drivers of E-government-1
      • External:
      • 1. Citizens (for Government Accountability and Better Service Delivery)
      • 2. Vendors (for Doing More Business)
      • 3. World League Tables (for Comparative Status of E-government)
      • 4. State (for Joining the E-government Band Wagon)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 6. Drivers of E-government-2
      • Internal
      • 1. State (for Improving Internal Processes and External Service Delivery)
      • 2. Policy Makers (for Getting Publicity and Showing Concern for Citizens)
      • 3. Demand for Change (for Changing the Existing Unproductive Government Systems)
      • 4. eChampions (espousing the cause of
      • E-Ggovernment) (Ministers/Civil Servants)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 7. III. Conceptual Foundations of E-government
      • 1. Rise of the Virtual State and the E-citizen
      • 2. Government Online
      • 3. Distinction between:
      • (a) Governance and Government
      • (b) E-governance and E-government
      • (c) E-commerce and E-government
      • (d) Re-inventing Government and E-government
      • (e) New Public Management (NPM) and E-government
      • (f) Good Governance ad E-government
      • (g) Administrative Reforms and E-government
      • (h) E-democracy and E-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 8. Conceptual Foundations of E-government (Contd.)
      • Relationship between E-government and Target: No Satisfactory Term
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Target Counterpart 1 Subject Ruler 2 Public Democracy 3 Citizen State 4 Subscriber Supplier 5 Client Master 6 Customer Seller
    • 9. Conceptual Foundations of E-government (Contd.)
      • What is correct way of writing E-government ?
      • (a) eGovernment
      • (b) E-Government
      • (c) e-government √
      • (d) E-government √
      • (e) Egovernment
      • (f) egovernment
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 10. IV. Government Online: Three Phases
      • 1. Presence Online (Information)
      • 2. Presence Online (Information)
      • + Transaction (Payment of Dues like taxes)
      • 3. Presence Online
      • + Transaction (Payment of Dues like taxes)
      • + Interaction ( e-citizen, e-voting,
      • e-democracy)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 11. V. Administrative Reforms (AR): Three Phases
      • 1. Traditional Regulatory Bureaucracy
      • (Authoritative and Rigid) (Pre-1980s)
      • 2. New Public Management (1980s)
      • (Re-inventing Government, Application of Corporate Practices and Result-Orientation)
      • 3. Interactive and Responsive Administration
      • (Online Information, Online Transactions and Online Citizen-State Interaction) (1990s)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 12. VI. Defining E-government: A Level-of-Perspectives Approach
      • 1. Level-I: Computerisation
      • 2. Level-II: Government Online
      • 3. Level-III: Administrative Reforms (AR)
      • + Government Online
      • 4. Level-IV: Administrative Reforms (AR)
      • + Government Online
      • + eCitizen
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 13. Defining E-government (Contd.)
      • E-government Fundamental Equation:
      • E-government may be defined as
      • E-gov = f (G, ICT, BPR)
      • where E-gov = E-government
      • f = Function
      • G = Governance
      • ICT = Information and Communication
      • Technology
      • BPR = Business Process Re-engineering
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 14. E-government is Transformation . School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 Government Technology E-government
    • 15. VII. Limitations of E-Government
      • 1. E-government is costly .
      • 2. E-government takes time to design and implement.
      • 3. E-government is risky .
      • 4. E-government is not universally subscribed.
      • 5. E-government requires E-inclusion.
      • 6. E-government requires E-literacy .
      • 7. E-government requires appropriate ICT infrastructure , hardware and software
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 16. VIII. Benefits of E-government-1
      • (a) To Citizens
      • 1. 24x7x365 days round-the-clock service
      • 2. Economical (No need for physical visit)
      • 3. Fast and Efficient (Electronic)
      • 4. Transparent (No speed money)
      • 5. Equitable (Any one can access it)
      • 6. Convenience (Can be accessed at odd
      • hours)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 17. Benefits of E-government-2
      • (b) To Business:
      • 1. Reduced time in setting up new business .
      • 2. Conduct E-business and E-commerce
      • 3. Better conformity to Government rules and regulations for running business
      • 4. More convenient and transparent way of doing business with Government through E-procurement .
      • 5. Better control over movement of goods through online monitoring of clearances
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 18. Benefits of E-government-3
      • (c) To Government
      • 1. Better policy making and regulatory and development
      • functions as result of better and up-to-date information.
      • 2. Very fast acquisition , storage and retrieval of data leading to better decision-making .
      • 3. Better management of government processes
      • 4. Better dissemination of government rules, regulations and activities
      • 5. Better performance in regulatory functions like taxation
      • 6. Better performance in social sectors like education , health and social security
      • 7. Creates the positive image of Modern and Progressive Government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 19. IX. Domains of E-government
      • 1. E-government Fundamental Equation
      • E-gov= f (G, ICT, BPR)
      • 2. Three domains of E-government are:
      • (a) Governance (G)
      • (b) Information and Communication
      • Technology (ICT)
      • (c) Business Process Re-engineering (BPR)
      • 3. Where these three domains intersect is the domain of E-government as shown in following Figure1.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 20. Figure 1 Domains of E-government School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 E-GOVERNMENT ICT BPR Governance
    • 21. X Dimensions of E-government
      • 1. Governance (Legislature, Judiciary, Executive)
      • 2. Government
      • 3. ICT Policy
      • 4. E-government Policy
      • 5. Citizens and Non-Citizens (Target Groups)
      • 6. Civil Service
      • 7. National Training Policy – Training in and for E-government
      • 8. ICT Infrastructure, Computer Hardware and Software, E-procurement
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 22. Dimensions of E-government (Contd.)
      • 9. Cyber Laws including Conventional Laws affecting
      • E-government
      • 10. Centre for E-governance (CEG)
      • 11. eChampion – Driver of E-government, CIO, Action Plan
      • for the CIO 2006-2016
      • 12. E-citizen and E-democracy
      • 13. E-inclusion, E-literacy, Making 100,000 citizens computer
      • literate every year
      • 14. Community Access Points (CAPs)
      • 15. Community Empowerment Programme (CEP)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 23. XI ICT Policies and E-government
      • 1. ICT Policy
      • 2. Communication Policy
      • 3. E-government Policy
      • 4. E-government Master Plan
      • 5. E-government Action Plan
      • 6. CIO Action Plan
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 24. XII Guiding Principles for E-government
      • 1. E-gov ≠ Computerisation
      • 2. E-gov ≠ Electronics but E-gov = Gov
      • 3. Examine Government processes thoroughly before undertaking any e-gov measure
      • 4. Prepare an E-Business Plan
      • 5.Follow KISS principle in design.
      • (KISS= Keep It Simple, Stupid)
      • 6. Attempt simple tasks first and the go for complicated tasks
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 25. Guiding Principles for E-government (Contd.)
      • 7. Involve all stakeholders in E-gov
      • planning
      • 8. Plan and Test a Pilot before full Roll Out
      • 9. Demystify E-gov
      • 10. Monitor E-gov
      • 11. Rate and benchmark all E-gov activities
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 26. Guiding Principles for E-government (Contd.)
      • 12. E-gov = SMART gov, where
      • S = Simple
      • M = Moral
      • A = Accountable
      • R = Responsive
      • T = Transparent
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 27. XIII E-government Models
      • 1. Broadcasting Model
      • 2. Comparative Analysis Model
      • 3. Mobilisation and Lobbying Model
      • 4. Interactive Service Model
      • 5. E-governance Maturity Model
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 28. 1. Broadcasting Model
      • It is a communication model
      • Communication model is
      • Sender(S) ------> MESSAGE (M) ---->Receiver (R)
      • Communication Channel (C)
      • It is called S-M-C-R Model
      • It is very effective as it is based on One-to-Many concept
      • E-gov websites, which are accessible by many, are its typical examples.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 29. XIV E-Government and E-Participation
      • 1. Gateways
      • 2. Portals including Single Entry Portals
      • 3. Websites
      • 4. Bulletin Boards
      • 5. Discussion Groups
      • 6. Blogs and vBlogs
      • 7. Email
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 30. XV. E-government Strategy and E-government Plan School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION MISSION Where we are Where we want to go E-gov Strategy How do we go there Figure 2 E-government Strategy
    • 31. E-government Strategy and E-government Plan (Contd.)
      • 1. Operationalise E-government Strategy
      • 2. Prepare E-business Plan
      • 3. Implement E-business Plan:
      • Prescribe:
      • (a) Objectives
      • (b) Goals
      • (c) Targets
      • (d) Milestones
      • 4. Monitor Implementation
      • 5. Review Implementation
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 32. Figure 3 Four-Pillar Model of E-government
      • Model of E-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION E-BUSINESS PLAN MISSION IMPLEMENT
    • 33. XVI E-government Architecture and Standards
      • What is E-government Architecture?
      • It is relationship between various components of
      • an aspect of E-government. We have, for example:
      • 1. Process Architecture
      • 2. People Architecture
      • 3. Technology Architecture
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 34. 1. E-government Business Process Architecture School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 S.N. Activity Result 1 What does the Ministry/Department do? Business: List of Subjects Items within a Subject 2 How does the Ministry/Department conduct its business? Business Processes 3 How are these different business processes related with other? Business Process Architecture
    • 35. 1. E-government Business Process Architecture (Contd.) School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Activity Result 4 Is there a better way of doing business ? (a) Redesign Business Process Architecture (b) Undertake Business Process Re-engineering (BPR)?
    • 36. 17 E-government and Knowledge Management
      • Four Components of Knowledge Management
      • (a). Data -
      • Facts and Figures
      • (b). Information -
      • Data + Interpretation
      • (c) Knowledge
      • Data + Interpretation + Use
      • (d) Wisdom
      • Data + Interpretation + Use + Application
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 37. (a) Data
      • 1. Data
      • Raw and Processed Data
      • Data Entry
      • Locked Data
      • Accessibility to Data
      • Quality of Data
      • (i) Up to date
      • (ii) Accurate
      • (iii) Reliable
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 38. Data (Contd.)
      • Sharing of Data
      • (a) G2G
      • (b) G2C
      • 2. Collection, Entry, Analysis, Storage and Retrieval of Data
      • - E-record and its Management
      • - Security of Data
      • - Outsourcing Data Entry
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 39. Data (Contd.)
      • 3. Data Mining and Knowledge Discovery
      • - Trends and Patterns
      • 4. Data Warehouse
      • 5. Data Storage
      • - RAID (Redundant Array of Inexpensive
      • Disks) Architecture: Six layers
      • - RAID 0
      • (Number of disk drives as one)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 40. Data (Contd.)
      • RAID 1
      • - Mirrors one disk to another
      • RAID 2
      • - RAID 0 + RAID 1
      • RAID 3
      • - Striped and Stored with parity checking
      • RAID 4
      • - Data striping with parity checking
      • RAID 5
      • - Data Striping with Striped Parity
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 41. Data (Contd.)
      • Networked Attached Storage (NAS) and Storage Area Network (SAN)
      • 6. Data and Database
      • Database
      • - Logical Collection of Data
      • - Entities (Persons, Objects, Events, Places)
      • - Create, Store, Update, retrieve Data
      • - Set of Tables
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 42. Data (Contd.)
      • - Records and Fields
      • 7. Database Management System (DBMS)
      • - Software System
      • - Creating, Storing, Updating and Retrieving Data
      • 8. Relational Database Management System (RDMS)
      • - Integrity
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 43. Data (Contd.)
      • - Concurrency
      • - Key Fields
      • 9. Meta Data
      • - Data about Data
      • 10. Schema
      • - Data Elements and their Relationship in a Domain, Constraints
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 44. Data (Contd.)
      • 11. Centralised/Distributed Databases
      • 12. Modular/Monolithic Design
      • 13. ID Database
      • 14. Single Sign On (SSO)
      • 15. Smart Cards
      • 16. Cloud Computing
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 45. (b) Information
      • 1. Information Systems in
      • - Government
      • - E-government
      • 2. Information Flows in
      • - Government
      • - E-government
      • 3. Management Information System (MIS ) in
      • - Government
      • - E-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 46. Information (Contd.)
      • 4. Co-existence of
      • - Traditional MIS
      • - Modern MIS (eMIS)
      • 5. Problems of their Co-Existence and Solution
      • 6. Transitonal Strategies from Traditional to Modern MIS
      • 7. Advantages and Disadvantages of Traditional and Modern MIS
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 47. (c) Knowledge
      • 1. Information + Use = Knowledge
      • 2. Types of Knowledge
      • (a) Tacit Knowledge
      • (b) Explicit Knowledge
      • 3. Sources of Knowledge in Government
      • (a) Ministers
      • (b) Civil Servants
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 48. Knowledge (Contd.)
      • (c) Documents
      • - Files, Agenda, Record of Proceedings, Minutes, Government Orders (GOs) Notifications
      • (d) Laws, Rules and Regulations
      • (e) Archives
      • (f) Embedded in Physical Systems
      • (g) Citizens
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 49. Knowledge (Contd.)
      • 4. Creation of Knowledge
      • 5. Capture of Knowledge
      • 6. Decision Support System (DSS)
      • (a) Data-centric
      • (b) Model-centric
      • (c) GIS-based
      • 7. Examples: Egypt Cabinet DSS, Manhattan Court DSS, Lake Development DSS, etc.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 50. (d) Wisdom
      • 1. Knowledge + Application = Wisdom,
      • or Data + Interpretation + Use + Application
      • 2. Use and Withholding of Knowledge
      • 3. Flexibility in Applying Knowledge
      • 4. Importance of Tactfulness in Government
      • 5. Government Interest in Decision-Making
      • 6. Public Interest in Decision-Making
      • 7. Governance first, E-governance afterwards
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 51. XVII Overview: Status of E-government in India
      • India: e-readiness Assessment Report 2006 for States/Union Territories (2008)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 1 . Leaders :Chandigarh, Delhi, Haryan, Karnataka, Punjab, Andhra Pradesh, Kerala, Tamil Nadu 5. Below Average Achievers : Assam, Nagaland, Andaman and Nicobar Islands, Lakshadweep 2. Aspiring Leaders : Maharashtra, Gujarat, Uttar Pradesh, Goa 3. Expectants : West Bengal, Himachal Pradesh, Chhattisgarh, Jharkhand 4. Averaage Achievers : Mizoram, Orissa,, Puducherry, Madhya Pradesh, Sikkim, Meghalaya, Uttarakhand 6. Least Achievers : Bihar, Tripura, Manipur, Daman and Diu, Jammu and Kashmir, Dadra and Nagar Haveli, Arunachal Pradesh
    • 52. XIX Frontiers of E-government
      • 1. eChampions
      • 2. Evolution of Websites
      • 3. Search Engine
      • 4. Scenario Building
      • 5. Future Studies
      • 6. Artificial Intelligence
      • 7. Wiki Technology
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 53. XX Conclusion: Beyond E-government
      • TRANSFORMATIONAL
      • GOVERNMENT
      • or
      • T-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 54. End of Presentation
      • Thank
      • You.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009

    ×