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Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
Misra,D.C.(2009)  Defining Egovernment MDI, Gurgaon 13.2.2009
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Misra,D.C.(2009) Defining Egovernment MDI, Gurgaon 13.2.2009

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A Citizen-centric Criteria-based definition of E-government

A Citizen-centric Criteria-based definition of E-government

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  • Defining E-government by Dr D.C.Misra School of Public Policy and Governance, Management Development Institute, Gurgaon
  • Transcript

    • 1. Defining E-government by Dr D.C.Misra
    • 2. Friday, February 13, 2009 5-30 p.m.
      • Management Development Programme for Atomic Energy Comission
      • School of Public Policy and Governance
      • Management Development Institute
      • P.B.60, Mehrauli Road, Sukhrali,
      • Gurgaon 122 001
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 3. Defining E-government: A Citizen-centric Criteria-based Approach
      • by
      • Dr D.C.Misra
      • E-government Consultant
      • C-183 Madhuvan, Madhuvan Marg, New Delhi-110092
      • Email : [email_address]
      • Web : http://in.geocities.com/drdcmisra
      • Think Tank : http://tech.groups.yahoo.com/group/cyber_quiz
      • Tel : 0-11- 2245 2431
      • Fax : 0-11- 4244 5183
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 4. I. Evolution of E-government in India
      • Three Phases of E-government in India
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Time Period Type of E-government Need for E-government Dominant Technology 1 1947-1984 Informatics-based Economic Planning Mainframe/Mini Computers 2 1984-1995 Personal Computer (PC)-based Office Auomation Personal Computers (PCs)/Wokstations 3 1995- World Wide Web-based Government Online Internet/World Wide Web
    • 5. II. Drivers of E-government-1
      • External:
      • 1. Citizens (for Government Accountability and Better Service Delivery)
      • 2. Vendors (for Doing More Business)
      • 3. World League Tables (for Comparative Status of E-government)
      • 4. State (for Joining the E-government Band Wagon)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 6. Drivers of E-government-2
      • Internal
      • 1. State (for Improving Internal Processes and External Service Delivery)
      • 2. Policy Makers (for Getting Publicity and Showing Concern for Citizens)
      • 3. Demand for Change (for Changing the Existing Unproductive Government Systems)
      • 4. eChampions (espousing the cause of
      • E-Ggovernment) (Ministers/Civil Servants)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 7. III. Conceptual Foundations of E-government
      • 1. Rise of the Virtual State and the E-citizen
      • 2. Government Online
      • 3. Distinction between:
      • (a) Governance and Government
      • (b) E-governance and E-government
      • (c) E-commerce and E-government
      • (d) Re-inventing Government and E-government
      • (e) New Public Management (NPM) and E-government
      • (f) Good Governance ad E-government
      • (g) Administrative Reforms and E-government
      • (h) E-democracy and E-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 8. Conceptual Foundations of E-government (Contd.)
      • Relationship between E-government and Target: No Satisfactory Term
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Target Counterpart 1 Subject Ruler 2 Public Democracy 3 Citizen State 4 Subscriber Supplier 5 Client Master 6 Customer Seller
    • 9. Conceptual Foundations of E-government (Contd.)
      • What is correct way of writing E-government ?
      • (a) eGovernment
      • (b) E-Government
      • (c) e-government √
      • (d) E-government √
      • (e) Egovernment
      • (f) egovernment
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 10. IV. Government Online: Three Phases
      • 1. Presence Online (Information)
      • 2. Presence Online (Information)
      • + Transaction (Payment of Dues like taxes)
      • 3. Presence Online
      • + Transaction (Payment of Dues like taxes)
      • + Interaction ( e-citizen, e-voting,
      • e-democracy)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 11. V. Administrative Reforms (AR): Three Phases
      • 1. Traditional Regulatory Bureaucracy
      • (Authoritative and Rigid) (Pre-1980s)
      • 2. New Public Management (1980s)
      • (Re-inventing Government, Application of Corporate Practices and Result-Orientation)
      • 3. Interactive and Responsive Administration
      • (Online Information, Online Transactions and Online Citizen-State Interaction) (1990s)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 12. VI. Defining E-government: A Level-of-Perspectives Approach
      • 1. Level-I: Computerisation
      • 2. Level-II: Government Online
      • 3. Level-III: Administrative Reforms (AR)
      • + Government Online
      • 4. Level-IV: Administrative Reforms (AR)
      • + Government Online
      • + eCitizen
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 13. Defining E-government (Contd.)
      • E-government Fundamental Equation:
      • E-government may be defined as
      • E-gov = f (G, ICT, BPR)
      • where E-gov = E-government
      • f = Function
      • G = Governance
      • ICT = Information and Communication
      • Technology
      • BPR = Business Process Re-engineering
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 14. E-government is Transformation . School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 Government Technology E-government
    • 15. VII. Limitations of E-Government
      • 1. E-government is costly .
      • 2. E-government takes time to design and implement.
      • 3. E-government is risky .
      • 4. E-government is not universally subscribed.
      • 5. E-government requires E-inclusion.
      • 6. E-government requires E-literacy .
      • 7. E-government requires appropriate ICT infrastructure , hardware and software
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 16. VIII. Benefits of E-government-1
      • (a) To Citizens
      • 1. 24x7x365 days round-the-clock service
      • 2. Economical (No need for physical visit)
      • 3. Fast and Efficient (Electronic)
      • 4. Transparent (No speed money)
      • 5. Equitable (Any one can access it)
      • 6. Convenience (Can be accessed at odd
      • hours)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 17. Benefits of E-government-2
      • (b) To Business:
      • 1. Reduced time in setting up new business .
      • 2. Conduct E-business and E-commerce
      • 3. Better conformity to Government rules and regulations for running business
      • 4. More convenient and transparent way of doing business with Government through E-procurement .
      • 5. Better control over movement of goods through online monitoring of clearances
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 18. Benefits of E-government-3
      • (c) To Government
      • 1. Better policy making and regulatory and development
      • functions as result of better and up-to-date information.
      • 2. Very fast acquisition , storage and retrieval of data leading to better decision-making .
      • 3. Better management of government processes
      • 4. Better dissemination of government rules, regulations and activities
      • 5. Better performance in regulatory functions like taxation
      • 6. Better performance in social sectors like education , health and social security
      • 7. Creates the positive image of Modern and Progressive Government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 19. IX. Domains of E-government
      • 1. E-government Fundamental Equation
      • E-gov= f (G, ICT, BPR)
      • 2. Three domains of E-government are:
      • (a) Governance (G)
      • (b) Information and Communication
      • Technology (ICT)
      • (c) Business Process Re-engineering (BPR)
      • 3. Where these three domains intersect is the domain of E-government as shown in following Figure1.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 20. Figure 1 Domains of E-government School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 E-GOVERNMENT ICT BPR Governance
    • 21. X Dimensions of E-government
      • 1. Governance (Legislature, Judiciary, Executive)
      • 2. Government
      • 3. ICT Policy
      • 4. E-government Policy
      • 5. Citizens and Non-Citizens (Target Groups)
      • 6. Civil Service
      • 7. National Training Policy – Training in and for E-government
      • 8. ICT Infrastructure, Computer Hardware and Software, E-procurement
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 22. Dimensions of E-government (Contd.)
      • 9. Cyber Laws including Conventional Laws affecting
      • E-government
      • 10. Centre for E-governance (CEG)
      • 11. eChampion – Driver of E-government, CIO, Action Plan
      • for the CIO 2006-2016
      • 12. E-citizen and E-democracy
      • 13. E-inclusion, E-literacy, Making 100,000 citizens computer
      • literate every year
      • 14. Community Access Points (CAPs)
      • 15. Community Empowerment Programme (CEP)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 23. XI ICT Policies and E-government
      • 1. ICT Policy
      • 2. Communication Policy
      • 3. E-government Policy
      • 4. E-government Master Plan
      • 5. E-government Action Plan
      • 6. CIO Action Plan
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 24. XII Guiding Principles for E-government
      • 1. E-gov ≠ Computerisation
      • 2. E-gov ≠ Electronics but E-gov = Gov
      • 3. Examine Government processes thoroughly before undertaking any e-gov measure
      • 4. Prepare an E-Business Plan
      • 5.Follow KISS principle in design.
      • (KISS= Keep It Simple, Stupid)
      • 6. Attempt simple tasks first and the go for complicated tasks
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 25. Guiding Principles for E-government (Contd.)
      • 7. Involve all stakeholders in E-gov
      • planning
      • 8. Plan and Test a Pilot before full Roll Out
      • 9. Demystify E-gov
      • 10. Monitor E-gov
      • 11. Rate and benchmark all E-gov activities
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 26. Guiding Principles for E-government (Contd.)
      • 12. E-gov = SMART gov, where
      • S = Simple
      • M = Moral
      • A = Accountable
      • R = Responsive
      • T = Transparent
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 27. XIII E-government Models
      • 1. Broadcasting Model
      • 2. Comparative Analysis Model
      • 3. Mobilisation and Lobbying Model
      • 4. Interactive Service Model
      • 5. E-governance Maturity Model
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 28. 1. Broadcasting Model
      • It is a communication model
      • Communication model is
      • Sender(S) ------> MESSAGE (M) ---->Receiver (R)
      • Communication Channel (C)
      • It is called S-M-C-R Model
      • It is very effective as it is based on One-to-Many concept
      • E-gov websites, which are accessible by many, are its typical examples.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 29. XIV E-Government and E-Participation
      • 1. Gateways
      • 2. Portals including Single Entry Portals
      • 3. Websites
      • 4. Bulletin Boards
      • 5. Discussion Groups
      • 6. Blogs and vBlogs
      • 7. Email
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 30. XV. E-government Strategy and E-government Plan School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION MISSION Where we are Where we want to go E-gov Strategy How do we go there Figure 2 E-government Strategy
    • 31. E-government Strategy and E-government Plan (Contd.)
      • 1. Operationalise E-government Strategy
      • 2. Prepare E-business Plan
      • 3. Implement E-business Plan:
      • Prescribe:
      • (a) Objectives
      • (b) Goals
      • (c) Targets
      • (d) Milestones
      • 4. Monitor Implementation
      • 5. Review Implementation
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 32. Figure 3 Four-Pillar Model of E-government
      • Model of E-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 VISION E-BUSINESS PLAN MISSION IMPLEMENT
    • 33. XVI E-government Architecture and Standards
      • What is E-government Architecture?
      • It is relationship between various components of
      • an aspect of E-government. We have, for example:
      • 1. Process Architecture
      • 2. People Architecture
      • 3. Technology Architecture
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 34. 1. E-government Business Process Architecture School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 S.N. Activity Result 1 What does the Ministry/Department do? Business: List of Subjects Items within a Subject 2 How does the Ministry/Department conduct its business? Business Processes 3 How are these different business processes related with other? Business Process Architecture
    • 35. 1. E-government Business Process Architecture (Contd.) School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 SN Activity Result 4 Is there a better way of doing business ? (a) Redesign Business Process Architecture (b) Undertake Business Process Re-engineering (BPR)?
    • 36. 17 E-government and Knowledge Management
      • Four Components of Knowledge Management
      • (a). Data -
      • Facts and Figures
      • (b). Information -
      • Data + Interpretation
      • (c) Knowledge
      • Data + Interpretation + Use
      • (d) Wisdom
      • Data + Interpretation + Use + Application
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 37. (a) Data
      • 1. Data
      • Raw and Processed Data
      • Data Entry
      • Locked Data
      • Accessibility to Data
      • Quality of Data
      • (i) Up to date
      • (ii) Accurate
      • (iii) Reliable
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 38. Data (Contd.)
      • Sharing of Data
      • (a) G2G
      • (b) G2C
      • 2. Collection, Entry, Analysis, Storage and Retrieval of Data
      • - E-record and its Management
      • - Security of Data
      • - Outsourcing Data Entry
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 39. Data (Contd.)
      • 3. Data Mining and Knowledge Discovery
      • - Trends and Patterns
      • 4. Data Warehouse
      • 5. Data Storage
      • - RAID (Redundant Array of Inexpensive
      • Disks) Architecture: Six layers
      • - RAID 0
      • (Number of disk drives as one)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 40. Data (Contd.)
      • RAID 1
      • - Mirrors one disk to another
      • RAID 2
      • - RAID 0 + RAID 1
      • RAID 3
      • - Striped and Stored with parity checking
      • RAID 4
      • - Data striping with parity checking
      • RAID 5
      • - Data Striping with Striped Parity
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 41. Data (Contd.)
      • Networked Attached Storage (NAS) and Storage Area Network (SAN)
      • 6. Data and Database
      • Database
      • - Logical Collection of Data
      • - Entities (Persons, Objects, Events, Places)
      • - Create, Store, Update, retrieve Data
      • - Set of Tables
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 42. Data (Contd.)
      • - Records and Fields
      • 7. Database Management System (DBMS)
      • - Software System
      • - Creating, Storing, Updating and Retrieving Data
      • 8. Relational Database Management System (RDMS)
      • - Integrity
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 43. Data (Contd.)
      • - Concurrency
      • - Key Fields
      • 9. Meta Data
      • - Data about Data
      • 10. Schema
      • - Data Elements and their Relationship in a Domain, Constraints
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 44. Data (Contd.)
      • 11. Centralised/Distributed Databases
      • 12. Modular/Monolithic Design
      • 13. ID Database
      • 14. Single Sign On (SSO)
      • 15. Smart Cards
      • 16. Cloud Computing
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 45. (b) Information
      • 1. Information Systems in
      • - Government
      • - E-government
      • 2. Information Flows in
      • - Government
      • - E-government
      • 3. Management Information System (MIS ) in
      • - Government
      • - E-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 46. Information (Contd.)
      • 4. Co-existence of
      • - Traditional MIS
      • - Modern MIS (eMIS)
      • 5. Problems of their Co-Existence and Solution
      • 6. Transitonal Strategies from Traditional to Modern MIS
      • 7. Advantages and Disadvantages of Traditional and Modern MIS
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 47. (c) Knowledge
      • 1. Information + Use = Knowledge
      • 2. Types of Knowledge
      • (a) Tacit Knowledge
      • (b) Explicit Knowledge
      • 3. Sources of Knowledge in Government
      • (a) Ministers
      • (b) Civil Servants
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 48. Knowledge (Contd.)
      • (c) Documents
      • - Files, Agenda, Record of Proceedings, Minutes, Government Orders (GOs) Notifications
      • (d) Laws, Rules and Regulations
      • (e) Archives
      • (f) Embedded in Physical Systems
      • (g) Citizens
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 49. Knowledge (Contd.)
      • 4. Creation of Knowledge
      • 5. Capture of Knowledge
      • 6. Decision Support System (DSS)
      • (a) Data-centric
      • (b) Model-centric
      • (c) GIS-based
      • 7. Examples: Egypt Cabinet DSS, Manhattan Court DSS, Lake Development DSS, etc.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 50. (d) Wisdom
      • 1. Knowledge + Application = Wisdom,
      • or Data + Interpretation + Use + Application
      • 2. Use and Withholding of Knowledge
      • 3. Flexibility in Applying Knowledge
      • 4. Importance of Tactfulness in Government
      • 5. Government Interest in Decision-Making
      • 6. Public Interest in Decision-Making
      • 7. Governance first, E-governance afterwards
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 51. XVII Overview: Status of E-government in India
      • India: e-readiness Assessment Report 2006 for States/Union Territories (2008)
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009 1 . Leaders :Chandigarh, Delhi, Haryan, Karnataka, Punjab, Andhra Pradesh, Kerala, Tamil Nadu 5. Below Average Achievers : Assam, Nagaland, Andaman and Nicobar Islands, Lakshadweep 2. Aspiring Leaders : Maharashtra, Gujarat, Uttar Pradesh, Goa 3. Expectants : West Bengal, Himachal Pradesh, Chhattisgarh, Jharkhand 4. Averaage Achievers : Mizoram, Orissa,, Puducherry, Madhya Pradesh, Sikkim, Meghalaya, Uttarakhand 6. Least Achievers : Bihar, Tripura, Manipur, Daman and Diu, Jammu and Kashmir, Dadra and Nagar Haveli, Arunachal Pradesh
    • 52. XIX Frontiers of E-government
      • 1. eChampions
      • 2. Evolution of Websites
      • 3. Search Engine
      • 4. Scenario Building
      • 5. Future Studies
      • 6. Artificial Intelligence
      • 7. Wiki Technology
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 53. XX Conclusion: Beyond E-government
      • TRANSFORMATIONAL
      • GOVERNMENT
      • or
      • T-government
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009
    • 54. End of Presentation
      • Thank
      • You.
      School of Public Policy and Governance, MDI Defining E-government ©Dr D.C.Misra 2009

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