Misra,  D.C.(2008): Making NeGP Happen: Views and Perception_18.1.09
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Misra, D.C.(2008): Making NeGP Happen: Views and Perception_18.1.09

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This is a presentation made by me on India's National E-governance Plan at ELITEX convened by Department of Information Technology in New Delhi, India on January 18, 2008.

This is a presentation made by me on India's National E-governance Plan at ELITEX convened by Department of Information Technology in New Delhi, India on January 18, 2008.

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Misra,  D.C.(2008): Making NeGP Happen: Views and Perception_18.1.09 Misra, D.C.(2008): Making NeGP Happen: Views and Perception_18.1.09 Presentation Transcript

  • ELITEX 2008, New Delhi Making NeGP Happen – Views and Perception: Process Framework as Enabler of NeGP 1
  • Process Framework as Enabler for NeGP by Dr D.C.Misra, I.A.S. (Retd.) Independent E-government Consultant, New Delhi, Formerly Chief Knowledge Officer, Government of Mauritius, Port Louis under Commonwealth Secretariat, London and Chairman, Task Force for IT Policy for Government of NCT of Delhi Address: C-183 Madhuvan, Madhuvan Marg, New Delhi-110092 Tel: 91-11-22452431 Fax: 91-11-42445183 Cell: 0-9010891700 Web: http://in.geocities.com/drdcmisra/mypage.html Blog: http://egov-india.blogspot.com/ Email: dcmisra@hotmail.com January 18, 2007 (10 a.m. to 11-30 a.m.) ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 2
  • The Process Framework The Basic Process Foundation Situation Vision (Where are we?) (Where we want to go?) Planning (How to go there?) ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 3
  • What is Process? INPUT OUTPUT PROCESS (Inter-related tasks) ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 4
  • National E-governance Plan The NeGP Processes transform Self-Centric Governance to Citizen-Centric E-governance Citizen-centric E-governance (Output) National E-governance Plan X Self-Centric (Input) Governance ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 5
  • NeGP Key Process Frameworks: An Overview • Policy Framework: (a) National (b) State levels • Legal Framework: (a) Cyberspace (b) G2C (c) G2B (d) G2G • Database Framework: (a) Online databases (b) Statistical databases ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 6
  • NeGP Key Process Frameworks • Plan Framework: (a) Mission Mode Projects (MMPs) (b) State Wide Area Networks (SWANs) (c) State Data Centres (SDCs) (d) Common Service Centres (CSCs) • Linkage Framework: (a) National (b) State and (c) private programmes • E-engagement Framework: (a) Citizens (b) Non-citizens ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 7
  • NeGP Process Frameworks A. Policy Processes (a) National IT Policy, and (b) State IT Policies (c) Periodical Review of Policies (d) State of E-governance Report ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 8
  • NeGP Process Frameworks B. Legal Processes (a) Processes of Cyberspace (b) G2C Processes (c) G2B Processes (d) G2G Processes ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 9
  • (a) Processes of Cyberspace  East Coast Code (Washington, D.C.)- Old legal processes  West Coast Code (Silicon Valley)- Software and hardware processes  Norms (Processes of community of surfers)  Market (Information exchange processes) Source: Lessig (1999) ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 10
  • (b) G2C Processes Single Sign On Citizen ID G2C E-form E-district Cyber Laws Security & Privacy ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 11
  • Single Sign On Process  Is single/unified national database catering to various services possible?  Is such a database legally enabled?  What are operational implications?  What are cost implications? ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 12
  • Citizen ID Processes Multiplicity of Citizen ID Processes  Citizenship Act (Certificate) / Passport Act (Passport)  Representation of the People Act (Voter Identity Card) -186 million eligible voters do not have EPIC  Income Tax Act (PAN Card) / Motor Vehicles Act (Driving License)  Executive Instructions (Ration Card)- Illegal to use for any other purpose  Nasscom- National Skills Registry for IT/ITES Professionals (Software Engineer Unique ID No.)  Unique Cyber ID? ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 13
  • Multiplicity of Citizen ID Processes  Electricity Bill, Water Bill, Telephone Bill, Bank Pass Book, Insurance Policies, Credit/Debit Cards  What for do we need Citizen ID Cards? Single or Multiple? Use-specific or generic?  U.K. has made it compulsory by Identity Card Act 2006. Collects 49 pieces of information  In the U.S., it is controversial subject. Only 17% Americans are in favour of it (Garson 2006)  Can we do it for government employees in the first instance? ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 14
  • E-Form Process Eliminates Paper Automatic Formatting and Validation Assisted by computer program Can be emailed Can support decision-making ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 15
  • Processes of Cyber Laws Cyber Laws Substantive (IT Act, etc.) Supportive (IPC,etc.) Cyber Subordinate (IT Rules, etc) Laws Proposed (Amendment, New Bill, etc.) ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 16
  • Security and Privacy Processes Information security management Compliance with ISO/IEC 17799:2005 Sensitisation of personnel to security Respect for Citizen’s right to privacy Statutory support for citizen protection ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 17
  • E-District Processes Pilot project in willing states Integrated service delivery (Land Records, Property Registration, Property Taxes, Agriculture, Passport, Police, etc.) Linkage with Common Service Centres (CSCs) and State Wide Area Network (SWAN) Database at district level ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 18
  • (c) G2B Processes E-Business Processes E-trade and E-commerce E-banking G2B E-taxation and E-filing E-procurement E-security ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 19
  • (d) G2G Processes Citizen ID/ E-form/ E-district Processes E-Centre National Portal E-state E-district ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 20
  • C. Database Framework Processes (a) Online Database Processes  Decision-making is based on databases  Every organisation sets up its own database  Organisations mistrust each other’s databases  Can there be a single national citizen database?  What is the current status of online databases? ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 21
  • Online Database Processes  Territorial (Centre, State, and District Databases)  Metadata (Data about data) (on the lines of UK Government Metadata Standard (e-GMS).  Indian E-government Thesaurus (Items, Keywords) (on the lines of UK Pan-Government Thesaurus)  Specialty Search Engine (on the lines of USA.gov – Based on “Dynamic Clustering” (Clustering on the fly) and “Meta Search” (Searches of other search engines). ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 22
  • (b) Statistical Database Processes Indian Statistical System  Population Census  Agricultural Census  Agricultural Input Surveys  Annual Survey of Industries  National Sample Surveys, etc. ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 23
  • D. Plan Process Frameworks • Processes for Mission Mode Projects  Central Sector: (National ID, MCA 21, Income Tax, Excise, Passports, etc.) No jurisdictional problem. Suggestions: (a) Give incentives for online transactions, (b) For example, give rebate in income tax for online filing, etc.  State Sector: (Agriculture, Land Records, Transport, Municipalities, Gram Panchayats, etc.) No jurisdictional problem. Suggestions: (a) Give preference to laggard states, (b) Launch national competition for innovative projects, etc.  Common Projects: (a) India Portal (b) E-courts (c) E-office, (d) E-procurement, etc. ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 24
  • (b) Processes for State Wide Area Network Part of NeGP Infrastructure- SWAN, SDCc, and CSCs 2 Mbps connectivity up to block level Monitoring of progress Inter-changeability between software and hardware ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 25
  • (c) Processes for State Data Centres  Many national organisations like Survey of India, Indian Census, have their own SDCs  Two types of databases are needed at national level: (a) Central, and (b) Centralised databases  (a) Central: Relating to Central Government- Customs,Excise,Income Tax,Foreign Trade,etc)  (b) Centralised: Relating to State Governments but maintained centrally by Central Government  Linkage with District Data Centres and creation of database at the district level ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 26
  • (d) Processes for Common Service Centres (CSCs) Supply Side and Demand Side of E-gov Public-Private Partnership (PPP) Model  Virtual Community, Electronic Cottage, One- Stop Shop for Citizens  Requirements of all age groups met  Public and Private Services  Role of PCOs/ Cyber cafe ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 27
  • E. Processes for Linkage with other programmes Linkage with central programmes Linkage with state programmes Linkage with private programmes Linkage with civil society organisation (CSO) programmes Involvement of all stakeholders at village level including extension agencies ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 28
  • F. Processes for E-engagement of Citizens and Non-Citizens  Creation of Public Value / Value Addition  Investment in Social Capital  Include E-engagement Framework for Citizens and Non-Citizens in NeGP  Introduce Feedback, Discussion Forum, RSS Feed*, Blog**, Wiki and E-petition in official portals *Ramanathan V. Guha- Netscape-1999 **SP South Kannada (Dayananda Bannikal), IT Department ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 29
  • Process Framework as Enabler of NeGP National E-governance Plan Common Service Centres E-engagement of Citizens State Mission State Wide Mode Data Area Projects Centres Network Linkage with other programmes ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 30
  • NeGP Process Framework National Portal Districts Panchayats Municipalities States Centre E-engagement of Citizens and Non-Citizens ELITEX 2008, New Delhi, January 17-18, 2008, Life Events © Dr D.C.Misra 2008 Service Streams 31
  • Conclusion  Embrace n-Governments (networked governments).  It is feasible and desirable.  Give up i-Government (integrated government).  It is neither feasible nor desirable. ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 32
  • Distinction between i-government and n-governments S.N. Parameter Integrated government Networked governments (i-government) (n-governments ) 1 Location One place Distributed 2 Ownership Single owner Multiple owners 3 Centrality Centralised Decentralised 4 Legality Not permissible Permissible 5 Expense Less expensive More expensive 6 Redundancies More redundancies Less redundancies ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 33
  • Conclusion  Legally enable e-government services.  Include Linkage with other Programmes Framework in NeGP  Include E-engagement Framework for Citizens and Non-Citizens in NeGP  Include databases of Indian statistical system in NeGP, and  Create robust database at the district level ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 34
  • References • Garson, G. David (2006): Public Information Technology and E-governance: Managing the Virtual State, Sudbury, MA, Jones and Bartlett • Lessig, Lawrence (1999): Code and Other Laws of Cyberspace, New York, Basic Books • Misra, D.C. (2008): Annual Survey of E-government 2008: Emerging E-government Challenges: Past Imperfect, Present Tense but Future Promising, http://topics.developmentgateway.org/ict/rc/ItemDetail.do~1126246 (accessed: January 4, 2007) • Misra, D.C. (2007a): E-government: From Networked Society to Networked Governments, Management in Government, New Delhi, Department of Administrative Reforms and Public Grievances, Government of India, XXXIX(3)17-36, October-December, http://darpg.nic.in/arpg-website/BestPracticesInGovt/mig.asp • Misra, D.C. (2007b): Select Aspects of Conceptual Foundations of E-government: Clearing the Fog for a Better Vision, Paper contributed to 5th International Conference on E-governance (ICEG 2007), December 28-30, 2007, Hyderabad, Andhra Pradesh, India, http://www.iceg.net/2007/ • Misra, D.C. (2007c): Sixty Years of Development of E-governance in India (1947-2007): Are there Lessons for Developing Countries? Paper contributed to 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV2007), December 10-13, 2007, Macao, SAR China, www.icegov.org ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 35
  • Thank you Have a nice day! --Dr D.C.MISRA ELITEX 2008, New Delhi, January 17-18, 2008, © Dr D.C.Misra 2008 36