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Misra, D.C. (2009) Government 2.0_The Hype and the Reality_ 11.9.2009

Misra, D.C. (2009) Government 2.0_The Hype and the Reality_ 11.9.2009



A brief introduction to Government 2.0.

A brief introduction to Government 2.0.



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    Misra, D.C. (2009) Government 2.0_The Hype and the Reality_ 11.9.2009 Misra, D.C. (2009) Government 2.0_The Hype and the Reality_ 11.9.2009 Presentation Transcript

    • GOVERNMENT 2.0 The Hype and the Reality by Dr D.C.Misra
    • Government 2.0
      • by
      • Dr D.C.Misra
      • Independent E-government Consultant
      • New Delhi, India
      • Email: [email_address]
      • Blog: http://egov-india.blogspot.com /
      • Think Tank: http:// tech.groups.yahoo.com/group/cyber_quiz
      • Tel: 91-11- 2245 2431
      • Fax: 91-11- 4244 5183
    • What is proposed to be covered?
      • I . Introduction
      • II. Characteristic Features of Web 2.0
      • III. Seven Principles of Web 2.0
      • IV. Government 1.0
      • V. Government 2.0
      • VI. Distinction between Government
      • 1.0 and government 2.0
      • VII. Importance of Government 2.0
      • VIII.Conclusion
    • I. Introduction
      • According to, The term "Web 2.0" was coined by Darcy DiNucci in her article Fragmented Future in 1999 ( Wikipedia).
      • It started gaining in popularity when O'Reilly Media and MediaLive hosted the first Web 2.0 conference in October 2004.
    • II. Characteristic Features of Web 2.0
      • The Web as a platform,
      • Harnessing Collective Intelligence,
      • Data is the Next Intel Inside,
      • End of the Software Release Cycle ,
      • Lightweight Programming Models ,
      • Software Above the Level of a Single Device,
      • Rich User Experiences (O’Reilly 2005).
    • III. Seven Principles of Web 2.0
      • 1. Services, not packaged software, with cost-
      • effective scalability,
      • 2. Control over unique, hard-to-recreate data
      • sources that get richer as more people use them,
      • 3. Trusting users as co-developers,
      • 4. Harnessing collective intelligence,
      • 5. Leveraging the long tail through customer self-
      • service,
      • 6. Software above the level of a single device, and
      • 7. Lightweight user interfaces, development
      • models, AND business models (O’Reilly 2005).
    • IV. Government 1.0
      • A one-way flow of information from government to citizens.
      • As such citizen has neither any say nor any control over it.
      • It is up to the government to decide what information to give and in what form, when should information be updated, and in what way should the information be presented, etc.
      • Irani (2009:15), for example, notes about official web sites: “Dead links, flickering images, flashing text, under construction warnings, phone numbers that do not exist, and email IDs that bounce are the salient features of most GoI portals.”
    • V. Government 2.0
      • Government 2.0 bridges the gulf between the citizen and the state.
      • Its essence is interaction between the citizen and the state.
      • It expands the boundary of government by encouraging and undertaking collaboration of state with the citizens to serve them better.
      • It strives for open and transparent government.
      • It helps citizens help themselves. It uses the tools of Web 2.0 like blogs , wikis , mash ups and folksonomy (as distinct from taxonomy).
      • Recently another dimension has been added to Government 2.0 under which citizens collaborate among themselves to produce new e-government products and services, typically based on data placed in public domain by the government.
    • VI. Distinction between Government 1.0 and Government 2.0
      • Government 1.0 is Hierarchical, Rigid while Government 2.0 is Networked, Collaborative and Flexible
      • Government 1.0 is One-size-fits-all, Monopoly, Single channel while Government 2.0 is Personalized, Choice-based and Multi-channel
      • Government 1.0 is Input- oriented, and Closed while Government 2.0 is Outcome-driven and Transparent (Macmillan, Medd and Hughes 2008).
    • VI. Importance of Government 2.0
      • Williams foresees Web 2.0 technologies “to transform service delivery, make smarter policies, flatten silos and, most importantly, reinvigorate democracy.” (Klein 2008).
      • Don Tapscott, the author of Growing Up Digital and Wikinomics has claimed that “government 2.0” was the most important change for government in more than a century (Davenport 2008). Is this hype, a tall claim or a realistic assessment?
    • VII. Conclusion
      • Going by the earlier record of introduction of such innovations in government, Government 2.0 too will become a part of government.
      • But it may have a limited impact on citizen empowerment and the way a government functions.
      • Much will depend upon the government in opening up to citizens.
      • Despite this sobering assessment, Government 2.0 is an ideal attempting to transform Gov to MyGov , as Eggers points out in his book Government 2.0 (Eggers 2007).
      • Democracies worldwide have no choice but to pursue the ideal of Government 2.0 with full vigour.
    • End of Presentation
      • From Author’s Forthcoming
      • E-government:
      • The New Frontier in Governance
      • --Dr D.C.Misra