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Uptime institue overview, by julian kudritzki

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Uptime Institute, an independent division of The 451 Group, provides education, publications, consulting, certifications, conferences and seminars, independent research, and thought leadership for …

Uptime Institute, an independent division of The 451 Group, provides education, publications, consulting, certifications, conferences and seminars, independent research, and thought leadership for the enterprise data center industry and for data center professionals. / El Uptime Institue es una división independiente de The 451 Group, provee educación, publicaciones, consultoría, certificaciones, conferencias y seminarios, investigación independiente, y un fuerte liderazgo en la industria de los centros de datos

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  • The Tiers were introduced in the 1990s when there was no widely accepted benchmarking system for data center availability. The white paper has been downloaded in over 100 countries. There are Tier Certifications – clients engaged the Uptime Institute to validate that the Tier of their facility -- in over 18 countries. Data centers as highly customized sites are difficult to compare. How do you begin to compare two facilities within a portfolio, a facility being considered for acquisition, or a gaugean outsourcers’ facility. The Tiers were based on fundamental concepts of Concurrent Maintenance and Fault Tolerance that were intentionally taken from the IT world. This allowed clients to balance their IT investment with their site infrastructure investment. Developed by and for data center owners. It is a performance-based benchmarking system that focuses on the functionality and capability of the data center to provide uptime. Tiers are not based on a theoretical notion of availability, for example a statistical prediction of equipment reliability based on day of install performance expectations. The Tiers were based in actual owner/operator experience. During its development, it was anticipated that equipment technology and innovative engineering would change the face the data center design topology. To remain useful, it does not prescribe a single solution or manufacturer and allows for emerging solution and technologies. It allows client to chose equipment based on their preferences and experience because Tiers are rooted in how the equipment is configured. As I will speak to later in the myths and misconceptions, the Tiers is not a checklist approach because there is not in our field experience or in the broader owner/operator experience catalogued by the Uptime Institute, a checklist solution for the highest levels of availability. An equipment count does not, in our guarantee availability, a N+9 UPS solution could be drawn easily so that it does not provide the Tier III Concurrent Maintenance functionality. The number of pieces of equipment does not speak to how they are lashed together and coordinated across multiple engineering disciplines.
  • Lead-in to this slide: Tier I and II are tactical solutions – tend to be cost and time to market solutions Tier I Basic Site Infrastructure Remain aware of “N” – extra capacity does not mean redundancy if a capacity component cannot be shut down for maintenance without impacting the critical environment
  • Lead-in to this slide: Tier I and II are tactical solutions – tend to be cost and time to market solutions Tier I Basic Site Infrastructure Remain aware of “N” – extra capacity does not mean redundancy if a capacity component cannot be shut down for maintenance without impacting the critical environment
  • Lead-in to this slide: Tier I and II are tactical solutions – tend to be cost and time to market solutions Tier I Basic Site Infrastructure Remain aware of “N” – extra capacity does not mean redundancy if a capacity component cannot be shut down for maintenance without impacting the critical environment
  • Progressive image ~ initially depicts 2 Network/Point-of-Presence POP) rooms with signal cable transiting common room en route to Computer Room Conveyance for complementary systems is same space Single event - such as fire damage from water heater (WH) could simultaneously disrupt both complimentary signal paths ADV – Not Compliant with Tier IV requirements
  • Successive image to previous~ depicts relocated signal path Point out that compartmentalization adds no cost here, but requires attention to detail for sites with Tier IV objective
  • Transcript

    • 1. data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC Data Center Summit Latinoamérica 2010 San José, Costa Rica August 30, 2010 By Julian Kudritzki
    • 2. data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC Uptime Institute Overview
    • 3. 3© 2010 Uptime Institute Professional Services, LLC Uptime Institute • Data center industry thought leader, collaborator, Certification body > Tier Program • Green IT Symposium • Site Uptime Networks > North America > Europe Middle East & Africa (EMEA) • Uptime Institute Professional Services
    • 4. 4© 2010 Uptime Institute Professional Services, LLC Uptime Institute Symposium Data Center Efficiency & Green Enterprise IT • Annual event focusing on emerging issues in enterprise computing > 1,500+ attendees > Interactive, multiple tracks • 2010 Symposium (New York, May 17-19) addressed issues relating to lean, clean, and green computing > Presentations, papers, and recordings associated with the event can be found on Web site under Path Forward v4.0 4
    • 5. 5© 2010 Uptime Institute Professional Services, LLC Site Uptime Networks • Site Uptime Networks > North America > Europe Middle East & Africa (EMEA) • Knowledge community exclusively for data center owners and operators • More information at 17:15, 31 August
    • 6. 6© 2010 Uptime Institute Professional Services, LLC Tier Program Resources • Tier Classification System > Tier Standard: Topology > Accredited Tier Designer Technical Papers > Tier Myths & Misconceptions • Operational Sustainability > Tier Standard: Operational Sustainability (1 July 2010) > Accredited Tier Designer Papers (coming soon) http://uptimeinstitute.com/resources
    • 7. 7© 2010 Uptime Institute Professional Services, LLC Accredited Tier Designer • In first year, 99 elite engineers accredited in 15 countries > Session in Latin America in 2011
    • 8. 8© 2010 Uptime Institute Professional Services, LLC Accredited Tier Specialist • For data center managers and their outside resources > First sessions in U.S. in 2010 > Session in Latin America in 2011
    • 9. 9© 2010 Uptime Institute Professional Services, LLC Tier Certification • Third-party review and Certification of designs and facilities • Projects in 30 countries, including > Mexico > Brazil > Argentina
    • 10. data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC Tier Classification System & Operational Sustainability Overview
    • 11. 11© 2010 Uptime Institute Professional Services, LLC • Internationally recognized de facto standard > Downloaded in over 110 countries > Tier Certifications in over 25 countries • Only data center benchmarking system developed by and for data center owners > Owners Advisory Committee • Encourages innovative engineering solutions • Allows for client equipment preferences Why Uptime Institute Tiers? 11
    • 12. 12© 2010 Uptime Institute Professional Services, LLC Tiers Rate the Design • Configuration of the site infrastructure equipment > Maintenance opportunities > Fault response • Driven by owner’s tolerance for an outage > Planned or unplanned downtime • Do not address operation or location of the facility
    • 13. 13© 2010 Uptime Institute Professional Services, LLC Tier I & Tier II • Tier I Basic Capacity > Non-redundant capacity components (“N” only) • Critical environment power and cooling systems > Single distribution path • Tier II Redundant Components > Redundant capacity components (N+R) • Engine generators, UPS modules, IT and UPS cooling > Single distribution path • Operations and Maintenance Considerations > Site infrastructure and Critical Environments must be shut down for annual maintenance and repair work > Installation or construction of capacity may disrupt the critical environment
    • 14. 14© 2010 Uptime Institute Professional Services, LLC Tier III – Concurrently Maintainable • Summary > Redundant capacity components and independent distribution paths > Not all equipment nor paths are required to be active > Single-corded equipment can defeat the built environment > No runtime limits on engine-generators(ISO 8528.1) • Operations and Maintenance Considerations > Each and Every capacity component and distribution path element can be taken out of service for maintenance, repair, or replacement without impacting the Critical Environment or IT processes
    • 15. 15© 2010 Uptime Institute Professional Services, LLC Tier IV – Fault Tolerant • Summary > Compartmentalized critical equipment > ‘N’ after any failure > Continuous Cooling for critical IT and UPS Systems > Single-corded equipment can defeat > No runtime limits on engine-generators(ISO 8528.1) • Operations and Maintenance Considerations > Each and Every capacity component and distribution path element can sustain a failure, error, planned, or unplanned event without impacting the Critical Environment or IT processes
    • 16. 16© 2010 Uptime Institute Professional Services, LLC Not Compliant with Tier IV requirements Case Study Communications Path 16
    • 17. 17© 2010 Uptime Institute Professional Services, LLC Case Study Communications Path 17
    • 18. 18© 2010 Uptime Institute Professional Services, LLC Beyond Tier: Operational Sustainability • Operational Sustainability is the management of the physical infrastructure to ensure long-term performance > Staffing > Training > Processes & Procedures > Place
    • 19. 19© 2010 Uptime Institute Professional Services, LLC Why is Operational Sustainability Important? • Beyond design and construction > Tier Classification System is design of physical equipment > Operational Sustainability is its ongoing operation • Ensures management of the data center investment for highest performance
    • 20. 20© 2010 Uptime Institute Professional Services, LLC Operational Sustainability Elements • Management & Operations > 70% of outages are attributable to human error > Highest weighting • Building Characteristics > Building features, design attributes, and operating conditions impact availability objectives • Site Location > Mitigation of natural or man-made risks
    • 21. 21© 2010 Uptime Institute Professional Services, LLC Energy Efficiency • Addressed in multiple components • Components with energy efficiency aspects: > Space, power, cooling capacity management > Operating set points > Computer room management > 3rd -Party Certifications: Energy Star, LEED, EU Code of Conduct
    • 22. data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC Tier Myths and Misconceptions
    • 23. 23© 2010 Uptime Institute Professional Services, LLC • The following do not affect Tier Certification > Utility feeds > Density, height of raised floor, floor loading > Site location, staffing, security, equipment selections • Single points-of-failure only affect Tier IV Certification • Tiers do not recognize fractional (Tier III.5) or increments (Tier III-) • Component count (N+1, N+2, 2N, 2[N+1], S+S) is not a reliable indicator of Tier • Uptime Institute Tiers are not affiliated with TIA-942 Common Tier Misconceptions Addressed 23
    • 24. 24© 2010 Uptime Institute Professional Services, LLC Uptime Institute vs. TIA-942 • Uptime Institute > Developed by and for owner/operators • Performance-based for organizations with critical uptime needs • Responds to and driven by client business case > Fundamental concepts that can be aligned with IT architecture/topology • Concurrent Maintenance, Fault Tolerance > Tiers (design topology) and Operational Sustainability (other risk and enhancements) > Allows and encourages innovative engineering solutions, client equipment preferences, and emerging technologies
    • 25. 25© 2010 Uptime Institute Professional Services, LLC Uptime Institute Tiers vs. TIA-942 • TIA-942 > Checklist > Developed by committee with engineering and manufacturer agendas > Component/equipment count approach to solution > No distinction between design topology and site management > Sites penalized for factors not affecting uptime • Distance from major metropolitan area > Compliance is not weakest link, but ‘mostly’
    • 26. Julian Kudritzki Vice President +206.273.7993 jkudritzki@uptimeinstitute.com