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data center management and engineering consultants
Uptimeinstitute.com/professionalservices
© 2010 Uptime Institute Profes...
data center management and engineering consultants
Uptimeinstitute.com/professionalservices
© 2010 Uptime Institute Profes...
3© 2010 Uptime Institute Professional Services, LLC
Accredited Tier Designer
• Educational curriculum and
professional des...
4© 2010 Uptime Institute Professional Services, LLC
Accredited Tier Specialist
• Accredited Tier Specialist course is for ...
5© 2010 Uptime Institute Professional Services, LLC
Benefits of Tier Certification
• Third-party validation that topology ...
6© 2010 Uptime Institute Professional Services, LLC
Benefits of Tier Certification
• Internationally recognized benchmarki...
7© 2010 Uptime Institute Professional Services, LLC
Ongoing Tier Certification Projects
• Argentina
• Australia
• Austria
...
8© 2010 Uptime Institute Professional Services, LLC
Tier Certification Process
Design
• Design Certification
> Review of 1...
9© 2010 Uptime Institute Professional Services, LLC
Tier Certification Process
Facility
• Facility Certification
> On-site...
10© 2010 Uptime Institute Professional Services, LLC
Operational Sustainability
Certification Process
• Tier Classificatio...
11© 2010 Uptime Institute Professional Services, LLC
Operational Sustainability
Rating System
• Gold
> Exceptional Managem...
12© 2010 Uptime Institute Professional Services, LLC
Operational Sustainability
Rating System
• Bronze
> Minimal Managemen...
data center management and engineering consultants
Uptimeinstitute.com/professionalservices
© 2010 Uptime Institute Profes...
14© 2010 Uptime Institute Professional Services, LLC
Site Uptime Networks
• Knowledge community for data center owners and...
15© 2010 Uptime Institute Professional Services, LLC
Value of Network Membership
• Downtime decreases with long-term Netwo...
16© 2010 Uptime Institute Professional Services, LLC
North America
Site Uptime Network
Group 1
AIG
AT&T, Southeast Region
...
17© 2010 Uptime Institute Professional Services, LLC
North America
Site Uptime Network
Group 5
Acxiom
ADP
The Cincinnati I...
18© 2010 Uptime Institute Professional Services, LLC
Europe, Middle East, & Africa
Site Uptime Network
Group 1
Barclays Ba...
19© 2010 Uptime Institute Professional Services, LLC
Benefits of Network Membership
• Enhanced Operations
> Improved perfo...
20© 2010 Uptime Institute Professional Services, LLC
Benefits of Network Membership
• Knowledge & Networking
> You are not...
21© 2010 Uptime Institute Professional Services, LLC
Latin America
Site Uptime Network
• Uptime Institute calls for Latin ...
Dana Smith
Latin American Services Manager
+505.603.7170
dsmith@uptimeinstitute.com
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Tier program services, by Dana Smith. Data Center Summit

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Uptime Institute, an independent division of The 451 Group, provides education, publications, consulting, certifications, conferences and seminars, independent research, and thought leadership for the enterprise data center industry and for data center professionals. / El Uptime Institue es una división independiente de The 451 Group, provee educación, publicaciones, consultoría, certificaciones, conferencias y seminarios, investigación independiente, y un fuerte liderazgo en la industria de los centros de datos

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  • As my colleague said, this is our first visit to Costa Rica, but the first of many visits. We look forward to working with the Latin American data center industry to share some of our lessons learned over our multiple decades of thought leadership. We also look forward to learning from you, the unique challenges that you face and collaborating on solutions.
  • We are currently offering services in Latin America regarding the application of the Tier Classification System. We offer both accreditation of data center professionals and Certification of specific sites.
  • We developed ATD because we kept seeing the same mistakes over and over in designs during Certification reviews. We realized that the design engineer has a powerful opportunity to avoid Tier ‘mistakes’ that result in projects not reaching their objectives at completion. Attendees are already established engineering professionals The intent of ATD is to enhance those qualifications.
  • Based upon the overwhelming response to ATD, with 99 design engineers in 15 countries in its first year, we were encouraged to develop a partner course for data center managers—those responsible for ongoing uptime.
  • How do you know that a site is a certain Tier or a project has reached its objectives. We respond with Tier Certification. You don’t have to take our word of it. Here is our Certification from the Uptime Institute, which had no stake in the project itself.
  • Knowledge about site operations was being kept a site level. There was no opportunity for peer-to-per interaction about what was relly happening, including the ‘embarrassing’ events.
  • Transcript of "Tier program services, by Dana Smith. Data Center Summit"

    1. 1. data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC Data Center Summit Latinoamérica 2010 San José, Costa Rica August 31, 2010 By Dana Smith
    2. 2. data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC Tier Program Services
    3. 3. 3© 2010 Uptime Institute Professional Services, LLC Accredited Tier Designer • Educational curriculum and professional designation • Exclusive to professional engineers responsible for data center design • Focuses on practical application of the Tiers • Examples drawn from real-life designs submitted for Design Certification • Address, in technical detail, the misconceptions that lead to needless cost and complexity
    4. 4. 4© 2010 Uptime Institute Professional Services, LLC Accredited Tier Specialist • Accredited Tier Specialist course is for those responsible for ongoing data center uptime: > Owners and Operators • Facility and IT Managers and Supervisors > Vendors & Providers • Project Managers, Architects, Consultants • 3-day course > Tier Classification System > Operational Sustainability > Exam
    5. 5. 5© 2010 Uptime Institute Professional Services, LLC Benefits of Tier Certification • Third-party validation that topology is capable of delivering highest levels of uptime > Demonstrate to upper management, marketplace, and shareholders that investment is being protected and optimized • Challenge of constructing Tier facility without Tier- Certified design > Avoid charge for re-design or modifications to constructed environment • Challenge of sustaining uptime with solution of inconsistent design concepts
    6. 6. 6© 2010 Uptime Institute Professional Services, LLC Benefits of Tier Certification • Internationally recognized benchmarking system • Differentiate from self-certifications > Letters, foil, plaque, and web site listing • Uptime Institute is the exclusive Tier Certification body worldwide > Tier Certifications in 30 countries > Banking, insurance, data center services, healthcare, national and local government, defense/intelligence, retail, petrochemical, telecommunications, shipping, heavy manufacturing, airlines, railways, universities
    7. 7. 7© 2010 Uptime Institute Professional Services, LLC Ongoing Tier Certification Projects • Argentina • Australia • Austria • Brazil • Canada • China • Czech Republic • France • Italy • Japan • Mauritius • Mexico • Netherlands • Qatar • Romania • Russia • Saudi Arabia • South Africa • South Korea • United Arab Emirates • United Kingdom • Venezuela
    8. 8. 8© 2010 Uptime Institute Professional Services, LLC Tier Certification Process Design • Design Certification > Review of 100% design document package > Report of Tier deficiencies > Support to ensure all Tier issues are addressed > Award letter and foil
    9. 9. 9© 2010 Uptime Institute Professional Services, LLC Tier Certification Process Facility • Facility Certification > On-site visit by team of consultants > Confirm construction consistent by design > Observe site demonstrations > Report > Award letter, foil, and plaque
    10. 10. 10© 2010 Uptime Institute Professional Services, LLC Operational Sustainability Certification Process • Tier Classification System > I, II, III, IV • Operational Sustainability > Bronze, Silver, Gold • Operational Sustainability Certification becomes suffix to Tier Certification > Tier III Gold
    11. 11. 11© 2010 Uptime Institute Professional Services, LLC Operational Sustainability Rating System • Gold > Exceptional Management & Operation and Building Characteristics behaviors > Low Site Location risks > Full uptime potential of the installed infrastructure • Silver > Management & Operation and Building Characteristics behaviors > Low Site Location risks > Opportunities for improvement in order to achieve the full potential of the installed infrastructure
    12. 12. 12© 2010 Uptime Institute Professional Services, LLC Operational Sustainability Rating System • Bronze > Minimal Management & Operation and Building Characteristics behaviors > Manageable Site Location risks > Significant opportunities for improvement in order to achieve the full potential of the installed infrastructure
    13. 13. data center management and engineering consultants Uptimeinstitute.com/professionalservices © 2010 Uptime Institute Professional Services, LLC Site Uptime Networks
    14. 14. 14© 2010 Uptime Institute Professional Services, LLC Site Uptime Networks • Knowledge community for data center owners and operators • Information Exchange Agreement protects trade and business secrets • Vendor-free environment to discuss issues • Share challenges and successes • Annual meetings with member-determined content • Online databases and tools
    15. 15. 15© 2010 Uptime Institute Professional Services, LLC Value of Network Membership • Downtime decreases with long-term Network membership
    16. 16. 16© 2010 Uptime Institute Professional Services, LLC North America Site Uptime Network Group 1 AIG AT&T, Southeast Region BNSF Railway The Boeing Company Cisco Systems, Inc. Computer Sciences Corporation (CSC) Highmark HSBC Office Depot Progressive Insurance Reed Elsevier Technology Services Tyco Electronics United Parcel Service Verizon Group 3 BMO Financial Group Deere & Company EVERTEC FannieMae Fidelity Investments Hewitt Associates Infocrossing Johnson & Johnson JPMorgan Chase Lockheed Martin MasterCard Nationwide SAVVIS, Inc. Thomson Reuters Group 2 Allstate Bayer Corporation Chevron Citigroup Consonus Hewlett-Packard Iron Mountain Kaiser Permanente Lowe's Companies, Inc. NYSE Euronext RBC Financial Group TD Bank United Airlines Visa The Walt Disney Company
    17. 17. 17© 2010 Uptime Institute Professional Services, LLC North America Site Uptime Network Group 5 Acxiom ADP The Cincinnati Insurance Company Colgate-Palmolive Department of Veterans Affairs General Electric Mayo Clinic The Planet Internet Services Regions Financial Corporation Rogers Communications Sabey Corporation Social Security Administration Toyota T-Systems North America USAA Insurance US Bancorp Group 4 Capital Group Chesapeake Energy Delta Air Lines Depository Trust & Clearing Corporation Discover Financial Services eBay, Inc. GMAC-RFC JC Penney Morgan Stanley Quality Technology Services State Farm Target UnitedHealth Group Wells Fargo Bank
    18. 18. 18© 2010 Uptime Institute Professional Services, LLC Europe, Middle East, & Africa Site Uptime Network Group 1 Barclays Bank DataSpace Partners Deutsche Bank DigiPlex Norway AS Fujitsu Services Limited ING Interxion JPMorgan Chase Morgan Stanley Mentor Graphics NYSE Euronext Saudi Aramco Sberbank Société Générale UBS UniCredit Group
    19. 19. 19© 2010 Uptime Institute Professional Services, LLC Benefits of Network Membership • Enhanced Operations > Improved performance yields smoother business function • Reduced penalty to bottom line due to downtime > Exploit your data center investment > Learn from others’ mistakes • Avoid the pain of poor equipment and topology assumptions > Justify decisions using the Abnormal Incident Report database • Unique in the world • 4,400 events; 400 outages
    20. 20. 20© 2010 Uptime Institute Professional Services, LLC Benefits of Network Membership • Knowledge & Networking > You are not alone > Tour the most advanced data centers in the region and world > Gain insight of Uptime Institute’s industry leaders > Influence the future of the industry • Equipment surveys and focus groups with manufacturers • Owners Advisory Committee
    21. 21. 21© 2010 Uptime Institute Professional Services, LLC Latin America Site Uptime Network • Uptime Institute calls for Latin America Founding Members > Advise to the structure and content of the Latin America Network(s) > Further establish organization as industry leader > Immediate benefits to data center operation
    22. 22. Dana Smith Latin American Services Manager +505.603.7170 dsmith@uptimeinstitute.com

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