0
dux.sy@avepoint.com
csimeone@microsoft.com
steve.caravajal@microsoft.com
Developer
Executive
IT Professional
Other
Power User
Deployment is not enough
Training alone is not working
Driving adoption is hard and it takes time
What do you need to be successful
Where to begin and how to proceed
Resources and programs available
Work closely with the business
Translate technology into business value
Map capabilities into a solution
Envision where you want to be
Identify business challenges
Yammer Success Center Resources
• Vision Template
Focus on the user experience
Make the solution belongs to users
Ask people about areas for improvements
Identify “low hanging fruits” to begin with
Keep it simple to avoid overwhelming people
Get the right team for your pilot
http://1drv.ms/1gCW3rB
communication
scholar sociologist
diffusion of innovations early adopter
Diffusion of innovations
1 2 3 4 5
Yammer Success...
SharePoint End-Users Study, April 2013
4 4 6 800
End Users
Focus Groups
(8 people/each)
IT Pros
Focus Groups
(8 people/eac...
QUALITATIVEImportanceRating
A new and simplified
user experience
Store and sync
your documents
Share your stuff
Keep proje...
Engineering, Research & Development Operations, Manufacturing & Logistics Sales, Marketing, PR & Communications
Administra...
Getting Started Use cases by functions
1.
2.
3.
4.
5.
6.
Summary: Top scenarios
Show people what’s in it for them
Involve corporate communications
Leverage sponsors and early adopters
Establish communication avenues
Seek feedback and act on it
Clearly communicate goals & timeline
Deliver simple and engaging training
One size doesn’t fit all
Bring people together
Groom
Champions
Champions are not only
passionate about what they
do, but are also excited to
evangelize solutions, and
he...
Measure progress against benchmark
Improve solution based on user feedback
Add more scenarios, one step at a time
Yammer Success Center Resources
• Success Booklet: 31 days of Yammer
Office 365 Adoption Kit
• http://aka.ms/o365kit (Empl...
What Do I Need? Why?
Business Relevant Problem Need For Change
Solution to Problem Path to Change
Champions & Sponsors To ...
http://aka.ms/fasttrackspc
Visit the Office 355 Learning Center
Download the Office 365 Adoption Kit
Browse through the Social Journey Resources
It’s...
Session Code Title Speaker(s) Time Room
SPC100 Beyond Deployment: How IT Can Transform the Business and
Drive User Adoptio...
Session Code Title Speaker(s) Time Room
SPC106 A comprehensive strategy to drive business value with
SharePoint
Naomi Mone...
www.yammer.com/itpronetwork
Yammer
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?
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SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?

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Today IT departments have an unprecedented opportunity to work with the business to change how people work and provide solutions that help get things done more efficiently, from anywhere and with anyone. As IT, how do you proceed to define these scenarios and ensure people can take full advantage of them? In this session, we will discuss the common use cases and best practices coming from successful customers, experienced partners, and focus groups that led to sustainable user adoption.
 
Specifically, we’ll discuss: 1. the top use cases that need to be solved and Office 365 and SharePoint 2013’s capability to address these specific challenges, 2. the best practices and 3. the role enterprise social can play in successful adoption. Drive adoption within your own organization the way you desire - not by chance.

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Transcript of "SPC100: Beyond Deployment, How Can IT Inspire, Motivate and Drive Sustainable Adoption?"

  1. 1. dux.sy@avepoint.com csimeone@microsoft.com steve.caravajal@microsoft.com
  2. 2. Developer Executive IT Professional Other Power User
  3. 3. Deployment is not enough Training alone is not working Driving adoption is hard and it takes time
  4. 4. What do you need to be successful Where to begin and how to proceed Resources and programs available
  5. 5. Work closely with the business Translate technology into business value Map capabilities into a solution
  6. 6. Envision where you want to be Identify business challenges
  7. 7. Yammer Success Center Resources • Vision Template
  8. 8. Focus on the user experience Make the solution belongs to users Ask people about areas for improvements
  9. 9. Identify “low hanging fruits” to begin with Keep it simple to avoid overwhelming people Get the right team for your pilot
  10. 10. http://1drv.ms/1gCW3rB
  11. 11. communication scholar sociologist diffusion of innovations early adopter Diffusion of innovations 1 2 3 4 5 Yammer Success Center Resources • Use Case Template
  12. 12. SharePoint End-Users Study, April 2013 4 4 6 800 End Users Focus Groups (8 people/each) IT Pros Focus Groups (8 people/each) IT Pros IDIs (1:1) Online Survey (users)
  13. 13. QUALITATIVEImportanceRating A new and simplified user experience Store and sync your documents Share your stuff Keep projects on trackOrganize and keep teams in sync Find what you need Find the right people Access your stuff from anywhere 125 150 175 200 225 0% 10% 20% 30% 40% 50% 60% X-Axis: L12. Please select up to three features that are MOST appealing. Y-Axis: Qualitative Assessment based on Focus Groups Base: Total Respondents (N = 783) QUANTITATIVE Appeal Rating
  14. 14. Engineering, Research & Development Operations, Manufacturing & Logistics Sales, Marketing, PR & Communications Administration, HR & Legal Services Accounting, Finance & Procurement All Share best practices across geographies Gather & process forms from employees Improve and monitor business processes Pull data and build financial reports Align Sales and Marketing teams Store, sync and share your documents
  15. 15. Getting Started Use cases by functions 1. 2. 3. 4. 5. 6. Summary: Top scenarios
  16. 16. Show people what’s in it for them Involve corporate communications Leverage sponsors and early adopters
  17. 17. Establish communication avenues Seek feedback and act on it Clearly communicate goals & timeline
  18. 18. Deliver simple and engaging training One size doesn’t fit all Bring people together
  19. 19. Groom Champions Champions are not only passionate about what they do, but are also excited to evangelize solutions, and help their peers to learn how to use them.
  20. 20. Measure progress against benchmark Improve solution based on user feedback Add more scenarios, one step at a time
  21. 21. Yammer Success Center Resources • Success Booklet: 31 days of Yammer Office 365 Adoption Kit • http://aka.ms/o365kit (Employee Satisfaction Survey templates)
  22. 22. What Do I Need? Why? Business Relevant Problem Need For Change Solution to Problem Path to Change Champions & Sponsors To Inspire and Drive Change Implementation and Adoption Plan How to change
  23. 23. http://aka.ms/fasttrackspc
  24. 24. Visit the Office 355 Learning Center Download the Office 365 Adoption Kit Browse through the Social Journey Resources It’s all in FastTrack… Visit www.DiscoverSharePoint.com Don’t miss the new Discover SharePoint app!http://aka.ms/dspapp http://aka.ms/o365learning http://aka.ms/o365kit http://aka.ms/socialkit
  25. 25. Session Code Title Speaker(s) Time Room SPC100 Beyond Deployment: How IT Can Transform the Business and Drive User Adoption? Cyrielle Simeone (Microsoft) Dux Raymond Sy (AvePoint) Steve Caravajal (Microsoft) Monday, March 03 2014 3:45 PM - 5:00 PM Veronese 2401-2506 SPC277 Lessons learned from a support engineer: where there was no planning, there was no adoption Eric Harlan (Microsoft) Tuesday, March 04 2014 9:00 AM - 10:15 AM Veronese 2401-2506 SPC209 Showcase: Customer Panel on User Adoption Dux Raymond Sy (AvePoint) Matthew Ruderman (Best Buy) Sarah Haase (Best Buy) Steve Novoselac (Trek Bicycle Corporation) Chris Plescia (Nationwide Insurance) Tuesday, March 04 2014 1:45 PM – 3:00 PM Murano 3204-3306 SPC217 Making SharePoint Collaboration Rock by Increasing Discoverability Scott Jamison (Jornata) Wednesday, March 05 2014 9:00 AM – 10:15 AM Marcello 4401-4506 SPC215 Tips & Tricks to make the most out of your SharePoint site and maximize adoption Laura Rogers (Rackspace Hosting) Jennifer Ann Mason (Rackspace Hosting) Wednesday, March 05 2014 3:15 PM – 4:30 PM Marcello 4401-4506 Post-Event SharePoint Power User training: building configurable solutions Laura Rogers (Rackspace Hosting) Jennifer Ann Mason (Rackspace Hosting) Thursday, March 6 2014 1:00 PM – 5:00 PM
  26. 26. Session Code Title Speaker(s) Time Room SPC106 A comprehensive strategy to drive business value with SharePoint Naomi Moneypenny Tuesday, March 4, 2014, 9:00 AM-10:15 AM Marcello 4401-4506 SPC107 Overcoming barriers to achieve social business success and adoption Sue Hanley Tuesday, March 4, 2014, 5:00 PM-6:15 PM Lando 4204-4306 SPC276 Lead the BYOD Revolution: Effectively Manage a Multi-Device & Multi-Generational Workforce Dux Raymond Sy Tuesday, March 4, 2014, 5:00 PM-6:15 PM Lando 4201-4303 SPC295 Cargill: Real-world challenges and value in introducing enterprise social Melanie Hohertz Tuesday, March 4, 2014, 10:45 AM-12:00 PM Delphino 4001-4102 SPC100 Trek Bikes: pedaling past complex collaboration problems in the enterprise Steve Novoselac Monday, March 03 2014 3:45 PM - 5:00 PM Delphino 4005-4106 SPC311 Nationwide: Building a World-Renowned Intranet with SharePoint 2013 and Yammer Chris Plescia ; James Tsai ; Jeff Schumann ; Matt Huber ; Shawn Domer Tuesday, March 04 2014 9:00 AM - 10:15 AM Murano 3204-3306 SPC296 Best Buy: The rise of the ninjas—a SharePoint 2013 user adoption story Matthew Ruderman; Sarah Haase Tuesday, March 4, 2014, 3:15 PM-4:30 PM Lando 4204-4306
  27. 27. www.yammer.com/itpronetwork Yammer
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