Social Business in Action: Social Business Summit Sydney

Social Business Design in Action Robin Hamman (@cybersoc) Headshift Europe Thursday, 25 March 2010

[headshift clients] Thursday, 25 March 2010

• New Statesman New Media Awards 2008: • Forrester Groundswell Awards 2008: Finalists Winners • HEIST Awards for Education Marketing: Gold • Prospect Magazine Think Tank of the Year • Marketing Week Best Packaged Goods Web Awards 2006: Best website Site: Top 10 placement • New Statesman New Media Awards 2006: • Legal Business Best Legal Website: Top 20 Highly commended placement • International Information Industry Award 2005: • Internet Marketing Attorney: Global Top 10 Innovation in Knowledge Management placement • New Media Age Effectiveness Awards 2004: • Revolution New Media Marketing Awards: Best Public Sector Website Best use of new media for customer service • International Information Industry Award 2003: • IVCA Awards: Two Runner-up positions Best intranet / extranet • New Media Age Effectiveness Awards: Finalist • CRM Industry Awards 2003: Innovation of the Year • New Statesman New Media Awards: Finalist • International Visual Communication • Central IT Unit, Cabinet Office: example of Association Awards 2003: Commended best practice [headshift awards] Thursday, 25 March 2010

[user centred process] Thursday, 25 March 2010

[One&Other (Sky Arts)] Thursday, 25 March 2010

real opportunities... [opportunities] Thursday, 25 March 2010

Go to Your Audience the whole web is your canvas [opportunity one] Thursday, 25 March 2010

[Do the Green Thing] Thursday, 25 March 2010

[Royal Dutch Shell] Thursday, 25 March 2010

Activate Your Customers learn by watching what they say and do [opportunity two] Thursday, 25 March 2010

[MetroTwin (British Airways)] Thursday, 25 March 2010

[Fix My Street] Thursday, 25 March 2010

[MP's Expenses] Thursday, 25 March 2010

Learn to Listen listen and learn [opportunity three] Thursday, 25 March 2010

[people are talking] Thursday, 25 March 2010

[monitoring platform] Thursday, 25 March 2010

Engaging With Customers wherever they are [opportunity four] Thursday, 25 March 2010

[acknowledging problems] Thursday, 25 March 2010

[getsatisfaction.com] Thursday, 25 March 2010

[getting the whole business involved] Thursday, 25 March 2010

[engagement strategy] Thursday, 25 March 2010

[Global Consumer Brand] Thursday, 25 March 2010

Working Together enterprise collaboration [opportunity ﬁve] Thursday, 25 March 2010

[BP Marketing Intranet] Thursday, 25 March 2010

[Global Brand Legal Dept] Thursday, 25 March 2010

Wider Collaboration sharing ideas and experience [opportunity six] Thursday, 25 March 2010

[Audience? Producer?] Thursday, 25 March 2010

Logo Logo Logo XX XX [Global Investment Group] Thursday, 25 March 2010

[MentorNet] Thursday, 25 March 2010

Social Business Design in Action Robin Hamman (@cybersoc) Headshift Europe [the beginning] Thursday, 25 March 2010

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Social Business in Action: Social Business Summit Sydney

by Robin Hamman

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Social Business in Action: Social Business Summit Sydney Presentation Transcript