2. Page Description Page Description
3 Presentation Purpose 17 4. PO Requirement Gathering & Design
4 Process Owners Organizational Structure 18 5. Research Vendor Options
5 Traditional Functional/Process Roles 19 6. Assess Current and Future Needs of
Options
6 Issues with Finance Going it Alone in 20 7. Assess Improvement, Productivity & Cost
Implementations
7 Issues with IT Going it Alone in 21 8. Prototype Tool
Implementations
8 EPM Process Owner Defined 22 9. Make Purchase Decision
9 Process Owner Benefits to Finance 23 10. Develop Solution
10 Process Owner Benefits to Finance – 24 11. Process Owner Testing
Cont’d
11 Process Owner EPM Implementation 25 12. Solution into Production
Case
12 Process Owner Operational Model 26 The Process Owner Best Practice Approach
13 Process Owner Operational Model Cont’d 27 Q&A
14 1. Finance Process Strategy 28 Appendix A: The Finance Process Owner
owns EPM
15 2. Sponsorship Message to Key 29 Curtis’ Blog
Stakeholders
16 3. Process Owner Responsibilities
The Roles of Process Owners in Successful EPM Initiatives Page 2 curtis.p.neumann@att.com
3. Much has been written over the years about general
process management best practices
This presentation is intend to convey my opinions
about process ownership best practices as they
apply to the Finance arena within the Fortune 500
There are a least a dozen key elements required to
construct and maintain efficient and effective
financial reporting and planning systems
The Roles of Process Owners in Successful EPM Initiatives Page 3 curtis.p.neumann@att.com
4. I
“I support the strategic initiatives to
innovate our enterprise Finance
CFO processes.”
Corporate Sales Operations Process IT
Accounting
Finance Finance Finance Owners Developers
• CFO is catalyst if change is to occur
• Head Process Owner sits at the CFO table
• PO owns all enterprise Finance processes
• Requirements go directly from users to PO
• PO partners with IT to implement system as
per end user requirements
The Roles of Process Owners in Successful EPM Initiatives Page 4 curtis.p.neumann@att.com
5. Finance Users IT Programmers
How data is
Analyze and Understand Understand
calculated and
accountable to software data
viewed is
data functionality transformation
important
Understand Programming
business drivers expertise (SQL
and strategy & OLAP)
The Roles of Process Owners in Successful EPM Initiatives Page 5 curtis.p.neumann@att.com
6. Too busy to implement
Lack of EPM technology background
Software tool vendor differentiation
Project management background
Integration risk
The Roles of Process Owners in Successful EPM Initiatives Page 6 curtis.p.neumann@att.com
7. With complete requirements, IT great at
execution
IT solutions may be short term focused
Difficult for IT group to discern HOW tools
should produce outputs
Very system technical, but unfamiliar with
spreadsheet models
IT team member continuity issue
How to prioritize?
The Roles of Process Owners in Successful EPM Initiatives Page 7 curtis.p.neumann@att.com
8. Finance IT
End User Developer
An EPM Process Owner has a combination of
finance and IT knowledge and skills
Required to project manage and maintain best
practice process
Has authority to create change through innovation
The Roles of Process Owners in Successful EPM Initiatives Page 8 curtis.p.neumann@att.com
9. Combined finance and technology knowledge
provide key insights
Key finance principles upheld across enterprise
The “Single Version of the Truth”
Consistent financial and operation data
definitions
Reliable data integration
Consistent planning assumptions and
methods applied across enterprise
The Roles of Process Owners in Successful EPM Initiatives Page 9 curtis.p.neumann@att.com
10. Relationships with both end user clients and IT
based on trust
Efficiencies gained in EPM implementations, PO’s
Understand how to roll out EPM solutions
Able to effectively perform User Acceptance
Testing
Leverage knowledge gained in other projects
Dedicated to project implementations and
maintenance
The Roles of Process Owners in Successful EPM Initiatives Page 10 curtis.p.neumann@att.com
11. A Process Owner’s value to a CFO organization
can best be conveyed with a case study example
Let’s say a CFO asks his/her Finance Process
Owner lead to come up with a process to replace
hundreds of spreadsheets, that encompass a
detailed cost allocation and product profitability
process, with a best practice more automated
solution
The new process should leverage (purchase)
current Business Intelligence (BI) technology
and implement solution
The Roles of Process Owners in Successful EPM Initiatives Page 11 curtis.p.neumann@att.com
12. Sponsorship
Vision
Process Owner
1 Strategy 2 Message 3 Responsibilities
Execute BI Software Purchase
Implement Solution
The Roles of Process Owners in Successful EPM Initiatives Page 12 curtis.p.neumann@att.com
13. Requirements Research Assess
Purchas Execution
Vendor Current and
4 Gathering &
Design 5 Options
6 Future Needs
Assess Make
Improvement, Prototype Purchase
7 Productivity &
Cost
8 Tools
9 Decision
Implementation
10 11 Process 12 Solution
Develop
Owner into
Solution
Testing Production
The Roles of Process Owners in Successful EPM Initiatives Page 13 curtis.p.neumann@att.com
14. CFO understands current process states and
collaborates with Finance leaders
What is needed to better manage business
Vision is tied to organizations success
Vision drives change
Identify Process Owner and team
The Roles of Process Owners in Successful EPM Initiatives Page 14 curtis.p.neumann@att.com
15. It is extremely important for the Process Owner
to be empowered to implement EPM change:
CFO communicates prolifically the framework
for change
E.G. “We need to construct a product
profitability reporting and planning process
to help us make decisions about what
businesses we retain going forward…”
CFO announces Process Owner and team by
name
Everyone is accountable to be successful
Keep message simple and realistic
The Roles of Process Owners in Successful EPM Initiatives Page 15 curtis.p.neumann@att.com
16. Initiative will change the way their work is done
for the better
Since PO takes full accountability, he/she
decides when conflict resolution is required
Process Owner should communicate his/her
responsibilities across a matrix org. structure
Creates design across the enterprise
Implementation and long term maintenance
Builds team
Establishes performance milestone and
measurements
The Roles of Process Owners in Successful EPM Initiatives Page 16 curtis.p.neumann@att.com
17. Select a good project process methodology (E.G. Six
Sigma - efine, easure, nalyze, mprove &
ontrol) and document with a Project Charter
General Process Owner Approach
Evaluate Collect Design
Current User New
Process Requirements Process
Sourcing data Based on Determine
mart Strategy process steps
Spreadsheets New What type of
Capabilities technology
Reporting (OLAP or SQL
How process or both)
Etc. should work
PO: Finance Knowledge and PO: IT Skills
Skills
The Roles of Process Owners in Successful EPM Initiatives Page 17 curtis.p.neumann@att.com
18. General Process Owner Approach (cont’d)
Requirements vs.
External Research
Software Features
Match BI Functional Customer References
and Non-Functional
Requirements External Research
Publications – Gartner
Consider Legacy / Forrester
Process Integration
Vendor Viability –
Demo Different Sales & years in
Software business
Process Owner: IT Skills
The Roles of Process Owners in Successful EPM Initiatives Page 18 curtis.p.neumann@att.com
19. Are there opportunities to expand BI beyond
needs currently identified?
Corporate initiative expanding to Business
Unit Finance groups
Financial Reporting and Planning BI tool
expansion to other functional / operational
needs
Order-to-Cash Cycles
Procure-to-Pay Cycles
Sales Forecasting by Customer and
Product
Predictive Analytics
The Roles of Process Owners in Successful EPM Initiatives Page 19 curtis.p.neumann@att.com
20. Weigh improvements, productivities and
implementation cost
Don’t get locked into the initial cost
Process productivities result in redeployment
of resources
New BI process will provide additional
capabilities not currently available
(important)
Faster decisions
More reliable data
Impact of better decisions should
figure into ROI (e.g. Higher EPS)
The Roles of Process Owners in Successful EPM Initiatives Page 20 curtis.p.neumann@att.com
21. If possible, attempt to test the BI software
before purchasing it
Construct a small application
Remote access into vendors’ servers or loading
software to in-house server
Easier for company leadership to make a
purchase decision, if a working model meets
expectations
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22. Prior to decision, Process Owner should meeting
with end users, IT and leadership to discuss how
purchase decision was reached
The PO should be able to directly tie the process
improvements back to the CFO strategy
Create a development timeline with key
milestone accomplishments
Purchase BI tool
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23. Requirements should be complete to avoid churn
Development roadmap with detailed timeline
Constant contact and progress reviews
Process Owner delegated to make decisions on
behalf of end user client
Recommend same hardware setup for both Test
and Production environments
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24. Test at specific roadmap milestones
Resolve issues along the way
Opportunity to provide updates to end user
clients on verified progress
Determine “Is this what you were expecting?”
Identify changes
Manage expectations for both IT and end users
Stress testing
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25. Changes only in Test environment, then released
to Production
Never make changes to Production – Official
data
Monitor BI performance
Good plan for disaster recovery
Anticipate platform growth
Survey users to identify future enhancements
Positive feedback to leadership
CFO initiative met
The Roles of Process Owners in Successful EPM Initiatives Page 25 curtis.p.neumann@att.com
26. When executing EPM initiatives, the “Who”
(Process Owner) will determine the quality of
the “What, When and the How”
Successful Finance initiatives require leaders
that are confident about executing change and
possess the necessary traits
Finance process knowledge - Book close to
Financial Reporting
Technical software application and database
skills
Excellent project management skills
And a bit of thick skin to deal with those that
are resistant to change
The Roles of Process Owners in Successful EPM Initiatives Page 26 curtis.p.neumann@att.com
27. The Roles of Process Owners in Successful EPM Initiatives Page 27 curtis.p.neumann@att.com
28. Core EPM Management Processes
What is EPM?
Enterprise
Performance Setting
Management (EPM) Goals
consists of a set of Analysis & Financial
management and KPI’s
Planning
analytic ,
supported by Shared
, that Data
enable businesses to
define strategic goals Operational
Reporting
and then measure and Planning
manage performance
against those goals Consolidation
The Roles of Process Owners in Successful EPM Initiatives Page 28
curtis.p.neumann@att.com
29. Curtis’ Blog – www.curtisneumann.com
The Roles of Process Owners in Successful EPM Initiatives Page 29 curtis.p.neumann@att.com