Retail Loss Prevention
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Retail Loss Prevention

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New thinking for Retail Security and Loss Prevention

New thinking for Retail Security and Loss Prevention

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Retail Loss Prevention Retail Loss Prevention Presentation Transcript

  • Webcast: New thinking for Retail Security & Loss Prevention Sponsored by:
  • Webcast: New Thinking for Retail Security & Loss Prevention Tips for the Webcast F5 key will refresh presentation 10-minute Q&A session with our speakers at end of program Questions may be submitted at any time Webinar will be archived for one year at same link you used to attend today Geoff Kohl, Editor SecurityInfoWatch.com
  • Webcast: New Thinking for Retail Security & Loss Prevention Speakers Curt Baillie Paul Jones Global director of retail partnerships President, Security Consulting Strategies, LLC eBay Inc., former VP of Asset Protection for RILA Curtis Baillie's professional experience spans more than 30 Paul Jones, the former vice president of asset protection at the years and includes law enforcement and security Retail Industry Leaders Association (RILA), is eBay’s global management operations. His experience includes all phases of director of retail partnerships. Jones works with eBay's team of security and loss prevention, including: crisis management, more than 2000 Trust and Safety professionals to bolster audit, risk management, investigations, risk assessment and eBay's ongoing efforts to prevent the sale of stolen goods physical security operations for supermarkets, retailers, through vigilance and strategic partnerships with law manufacturing and distribution facilities, and corporate facilities. enforcement and retailers. Presenting Sponsor: Paul Stone VP of Asset Protection & Risk Mark S. Provinsal Management, Executive Vice President, Strategic Best Buy Corporation Marketing and Products Paul Stone is Vice President of Asset Protection and Dedicated Micros, Inc. Risk Management for Best Buy Company, Inc. He has . been with Best Buy for 17 years and his current Mr. Provinsal brings over ten years expertise in marketing management and product applications in security. He previously responsibilities are overseeing the global Asset served as the Director of Professional Services at IPIX Protection program which includes field auditing, Corporation, where his team provided a surveillance system for investigations and Company shrink results. He is also the 2005 Presidential Inauguration, and he held the position of responsible for the global risk management program Director of Marketing and Product Development at IPIX prior to which includes workers compensation programs and the that. purchasing of insurance.
  • Webcast: New Thinking for Retail Security & Loss Prevention Current Trends for Leaders • Reduced staffing and/or elimination of staff • Reduced capital and expense funds for AP/LP • Leaders being asked to take on additional teams/responsibilities (i.e. crisis management) • Leaders are getting involved in the tactical/technical areas of AP/LP (i.e. doing investigations again) • Need to find ways to keep teams engaged in the AP/LP work
  • Webcast: New Thinking for Retail Security & Loss Prevention Current Trends for Leaders (continued) • Need to understand how the program is changing in particular circumstances (i.e. store closings) • Increased need to network internally and externally to keep the strategies of AP/LP in the minds of store employees • Need to remain calm and have fun with the AP/LP work
  • Webcast: New Thinking for Retail Security & Loss Prevention Discussion topic: Fighting fires • With reduced staff and more duties, how does the LP leader/retail security director keep from consuming all of his/her time “fighting fires”?
  • Webcast: New Thinking for Retail Security & Loss Prevention Discussion topic: ROI and tight budgets • With retail security/LP budgets staying the same or shrinking, how can leaders find the funds for equipment/technology installations to benefit their investigations and security/LP services? • How can video be used beyond simple surveillance? • How can LP’s exception reporting systems become a business tool for store managers beyond shrink?
  • RILA Current Crime Trends Survey Organized Retail Crime 6% 23% Increase Decrease 80% No Change Internal Theft 6% 16% Increase Decrease 78% No Change
  • RILA Current Crime Trends Survey Workplace Violence/Threats 35% Increase 43% Decrease No Change 22% Theft/Amateur Shoplifting 8% 8% Increase Decrease No Change 84%
  • RILA Current Crime Trends Survey Robbery 16% Increase 23% Decrease 61% No Change Burglary 24% Increase Decrease 53% 23% No Change
  • RILA Current Crime Trends Survey Fraud 18% Increase 6% Decrease 76% No Change
  • RILA Current Crime Trends Survey Have you seen an increase/decrease in shrink? 48% Increase 52% Decrease
  • RILA Current Crime Trends Survey Have you increased/decreased loss prevention resource staff? 28% 29% Increased Decrease No Change 43%
  • RILA Current Crime Trends Survey Have crimes involving weapons increased? 46% Yes 54% No
  • RILA Current Crime Trends Survey Have loss prevention/security staffing models changed due to the economics pressures? 46% Yes 54% No
  • RILA Current Crime Trends Survey With the economic pressures, is associate floor coverage increasing/decreasing? 6% 22% Increasing Decreasing No Change 72%
  • Webcast: New Thinking for Retail Security & Loss Prevention Discussion topic: Organized retail crime (ORC) • Is it overhyped? • What can LP departments do to combat ORC and what are they doing?
  • Webcast: New Thinking for Retail Security & Loss Prevention Discussion topic: Undercover vs. Visible • How visible should loss prevention agents be? • Is the day of undercover LP coming to an end? • How visible should anti-theft and other security technologies (e.g., cameras) be?
  • Webcast: New Thinking for Retail Security & Loss Prevention Discussion topic: Catching shoplifters • Can you catch your way out of shrink? • Other end of the spectrum: Non-apprehension policies…do they work?
  • Webcast: New Thinking for Retail Security & Loss Prevention Discussion topic: Management & strategy • With reductions in LP oversight/management due to economy, and simultaneous increases in crime, what are the dangers you face from the possibility of less- supervised LP agents?
  • Webcast: New Thinking for Retail Security & Loss Prevention Litigation Avoidance THE BEST WAY TO AVOID A LAWSUIT IS TO KEEP IT FROM BEING FILED. THE BEST WAY TO ENCOURAGE A LAWSUIT IS TO PRETEND NO WRONG OCCURRED AND/OR TRY TO COVER IT UP! Credit - Chuck Sennewald CPP, CSC & John Christman CPP.
  • Webcast: New Thinking for Retail Security & Loss Prevention Keys to Litigation Avoidance Never: make a “bad” or questionable stop make a false arrest use physical force injure a customer assault a customer improperly search a customer fail to investigate a suspect’s protestations of innocence Credit to Shoplifting – Managing the Problem (ASIS -2006). Chuck Sennewald CPP, CSC and John Christman CPP.
  • Webcast: New Thinking for Retail Security & Loss Prevention Keys to Litigation Avoidance Never: fail to document fail to admit errors in dealing with shoplifters fail to apologize when in the wrong Credit to Shoplifting – Managing the Problem (ASIS -2006). Chuck Sennewald CPP, CSC and John Christman CPP.
  • Webcast: New Thinking for Retail Security & Loss Prevention Litigation Costs • Defending a lawsuit . . . $50,000 + • Judgment. . . . . . . . . . . . $100,000 + • Punitive damages . . . . . Blank check (not covered by insurance) • Settling out of court (stop the bleeding) • Loss of employment • Loss of credibility • Many law suits could be avoided if the retailer admitted wrong doing and apologized
  • Webcast: New Thinking for Retail Security & Loss Prevention Video surveillance trends in retail loss prevention • Public view monitor usages changing • Bandwidth management (e.g., link from store to corporate) • Integration with PoS systems
  • Webcast: New Thinking for Retail Security & Loss Prevention Video surveillance trends in retail loss prevention • Camera trends and camera locations expanding • Standardization of procurement & centralized management of systems
  • Webcast: New Thinking for Retail Security & Loss Prevention Questions? Please submit questions to our speakers.
  • Webcast: New Thinking for Retail Security & Loss Prevention Thank You for attending. Webinar will be archived online - www.securityinfowatch.com/webinars Attendees will be notified via email once the webinar is archived.