Transform today to innovate for tomorrow

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Presented at OFC Innovation and Entrepreneurship Conference in Atlanta, GA as a invited speaker on April 23, 2012

Presented at OFC Innovation and Entrepreneurship Conference in Atlanta, GA as a invited speaker on April 23, 2012

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  • 1. Transform Today to Innovate for Tomorrow Dr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 2. Dinner Conversation Topic Each table will self select an IT trend, from the four provided, discuss passionately while masticating , & present back to the larger audienceGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 3. • Shortage of IT personnel in Education • Clouds and Economies of Scale • Consumerization of IT • Data, Big Data, Location-based computing and Data-Driven Decision-MakingGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 4. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 5. Advantages of Statewide Network • Economies of Scale • Proactive Growth • Campus Agility • Traffic PrioritizationGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 6. • Clouds and Economies of Scale – Market pressures are driving consolidation and moving IT services to private or public clouds. – Economy of scale pricing example: the cost of 35 colleges and universities HR contract is much less than the cost of two R1 institutions (Georgia Health Sciences University and Georgia Tech) combined. – Library consortiums are the same.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 7. Now HR Fin LMS SIS BI NET LIB •Shared •GeorgiaFIRST •GeorgiaVIEW •GeorgiaBEST •USG123 •PeachNet •GALILEO & GIL Services •32/35 at ITS •31/35 at ITS •8/35 at ITS •Being rebuilt •35/35 at ITS •35/35 •32/35 •34/35 soon to be •34/35 Banner •35/35 at ITS •Extensive centralized centralized PeopleSoft 34/35 •520 GA Mods •Not fully external state • Extensive •Outsourced to •34/35 BlB/D2L utilized participation external ADP participation Public USG Educational Race to the Cloud Cloud Top Soon State Ed Ecosystem State Educational Cloud Public Longer Cloud State Ed EcosystemGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 8. Consumerization of IT – Bring Your Own Device will change campus culture, security, and instructional delivery – Managed/Unmanaged Applications – Private/Work Split – Who Owns the data?GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 9. “On the Internet, the First Amendment is • Data…. a local ordinance,” said Fred H. Cate, a law professor at Indiana University. • Big Data….. • Location-based Big Data….. • Big Data Driven Decision Making….. What are folks saying about your Need decisions now organization on Facebook? Requires a report What are doing about what they Report requires a collection are saying? Collection requires months Do you even know?GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 10. Background • Central IT organization responsible for state educational network, virtual library system, and many centralized IT services for 35 public colleges and institutions (UGA, Georgia Tech, Georgia State, Georgia Health Sciences, etc.) • Budget of $75 million, 200 employees, two principal offices 60 miles apart.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 11. Starting Point CIO • Two CIOs ago politically connected CBO and effective but limited long term CAO relationships • Previous CIO transititioned • Strategic plan from April 1, 2004 • Office of Information and Instructional Technology (OIIT) or more commonly known as Office of the Intervention of TechnologyGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 12. Starting Point • No IT policy and limited security policy • System office not a customer • No pay raises in 5 years and worst economic downturn in decades • Serious salary inequities • Really low morale & very risk averse organization • Other divisions hidden in my budgetGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 13. Starting Point • Audit findings from 2004. • Shared Services Center started with explicit instructions that every IT company in the world, except OIIT, could bid. • Adversarial relationship with state CIO and state procurement office. • All state educational agencies working in silos.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 14. Early Wins • Visit all your customers • New strategic plan from customers • Reorganization • Realignment and reduction in force • Administrative Committee on Information Technology -> CIO Advisory Council • Rename organization to focus on customer serviceGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 15. Vision Statement To be a nationally recognized leader in providing secure higher-education information technology infrastructure, learning support, knowledge management, and services such that if our customers could choose any educational IT provider, they would choose us. Mission Statement Anticipate and respond effectively with innovative, robust, reliable, and secure technological and decision-support services and applications to the University System of Georgia and its constituent institutions so as to educate and inspire students, empower USG educators and administrators, and advance the state of education in Georgia and the nation.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 16. Early Wins • Reserved Parking • Tackle worst internal salary • ITS Leader Team inequities • Address morale • Praise and Progress • Perception, not fact, matters • Town hall meetings or death by routine • Lunch with CIO maintenance messages. • Drive functional performance • Dinner with CIOGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 17. GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 18. Mid Term Wins • ITS Reliability: 99.99% Functional • SharePoint • Unified Communications Transformational • Portfolio Management • Entrepreneurial Offerings • Interagency Offerings • Private Cloud Business Strategist • Shared Services Center OversightGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 19. Innovation If you are not failing occasionally, you are not innovating.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 20. Innovation – Three Case Studies • Learning Management System • System Office • Private CloudGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 21. Deploying a New Learning Management System Opportunity to Innovate? – Create a business owner – Change the collaboration model – Change the financial model – Change the deployment model – Change campus control and agility Chancellor: Use the deployment of the learning management system as your model of how to do it right.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 22. Innovation at the System Office Old New • Windows XP • Windows 7 • Number 1 threat to USG • Chat, SharePoint, VOIP • Decade old data system • Cognos, ODI, & participation • Proportional allocation of • Business cases and portfolio funds management • Explicitly excluded from SSC • Day-today oversight of SSCGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 23. Data System Example • “This is a crisis” • No Self Service • No engagement with senior leadership • No campus accountability • No unity of command • No written procedures • No customer engagement • Library of 1,000 reports • Hardware decade old • Migration nightmareGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 24. Campus Quotes from New System on Day 1 • "This is a positive move from the past , quickest implementation that has been done very well. Thanks that you incorporated all of us into this." • "These metadata reports are awesome...you should have done a BIG launch for the ODS with all campuses in it...you should consider presenting this in RACRA." • "These errors reports are so modern, so much easier to use and access. Much better than the current system we use."GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 25. Campus Quotes from New System on Day 1 • "I love the SharePoint website, it is very helpful method of communication." • "Data submission application is built very well, I am looking forward to using the error relief option.“ • “You really need to publicly celebrate this – this deserves a moment in the sun” • “I almost stood up and clapped when I saw what you have done with Cognos: this is amazing”GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 26. Campus Quotes from New System on Day 1 • “If this is what we are getting then all of this hard work has been worth it – you listened” • “This system runs two times faster than the previous one and is so well organized from a campus perspective that it changes everything” • “Thumbs up!”GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 27. Private Cloud Innovation • Interagency Offerings • Storage as a Service • Backup as a Service • Virtual Data Center as a Service • Project Management as a Service • Database Administrators as a ServiceGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 28. Innovation Cycle • Stabilize • Deliver early results • Build political cover • Transform collaboratively but hold firm on shattering glass ceilings and eliminate bad actors • Never claim credit but instead create a legacy of quiet successes • Start building the foundation for the next round of innovationGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 29. Musings • Long term relationships and partnerships are key. • Tenacity, patience and courage are key attributes of transformative leadership. • Innovation involves risk. If you cannot accept failure, you cannot innovate.GALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123
  • 30. Questions, Comments, A Conversation Dr. Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer University System of GeorgiaGALILEO GeorgiaBEST GeorgiaFIRST Georgia ONmyLINE GeorgiaVIEW GIL PeachNet USG123