AIIM 2013 conference curt_carver

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This presentation examines the role of the Chief Information Officer in an organization and provides a practical examples of how to transition from machine shop owner to business partner to game changer.

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AIIM 2013 conference curt_carver

  1. 1. #AIIM12Meeting and exceedingstakeholder and user expectations Curtis A. Carver Jr. Vice Chancellor and Chief Information Officer Board of Regents, University System of Georgia @carverc #AIIM13
  2. 2. Agenda Climbing the CIO Hierarchy of Needs  Routine Things Well, Not So Well, and the Legend of the Busy Bastard  Business Partner or Obstructionist?  Game changer without it being all about you Decision Superiority Chief Information Officer or Chief Innovation Officer?#AIIM13
  3. 3. Climbing the CIO Hierarchy of Needs http://www.cio.com/documents/pdfs/IT_Value_Hierarchy.pdf#AIIM13
  4. 4. Routine Things Well The “lights” always work (availability) The customers perceive the lights always work. Customer satisfaction grows over time as their perception changes. This occurs without the perception of “IT Busy http://golf-forum.nextgolf.it Bastards”.#AIIM13
  5. 5. Enabling Techniques Fix it and then delegate this to someone or hire someone. Dashboard results (availability and customer satisfaction and routinely update). Don’t be a Busy Bastard. Say no to impossible situations. Think sustainability – not lowest immediate cost.#AIIM13
  6. 6. Business Partner Partner with business Who is the CIO in this picture? owners to jointly solve issues. Natural ability for CIOs to bridge different initiatives. Judgment of CIO based on a deep knowledge of the business and ability to work with others are the key enablers. http://Startupbusiness2.wordpress.com #AIIM13
  7. 7. Enabling Techniques Build it and then delegate this to someone or hire someone. Under promise and over perform. Ensure others always get the credit – your success is a series of successful projects. Build personal relationships. Leverage your involvement in multiple projects to build bridges and connect projects.#AIIM13
  8. 8. Paradigm Shift Never delegate thought leadership and especially not to a consultant. See opportunities to transform the business that others do not. Seat at the table – about 6% of CIOs reach this level. No longer the Chief Information Officer – you are the Chief Innovation Officer Decision Superiority – the ability to sense a change, decide a course of action, and act faster than the competition. Ideally you are inside their decision cycle.#AIIM13
  9. 9. #AIIM12Questions, Comments, A Conversation http://thecripplegate.com/fellowship-and-#AIIM13 conversation
  10. 10. #AIIM12Questions, Comments, A Conversation http://thecripplegate.com/fellowship-and-#AIIM13 conversation

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