It's Not in the Job Description

IT’S NOT IN THE JOB DESCRIPTION OR HOW BEING A TECHNICAL COMMUNICATOR CAN ALSO TURN YOU INTO A(N). . .Ray GallonCulture Communication Technologie

ENTOMOLOGIST... Wait a minute! The control room is AC, but theTake your place in the rocket is DC!never-ending searchfor BUGS Get your company out of impossible situations

GENDARME...Enforce standards and practices: Procedures Terminology Consistency Style User experience Quality assurance

TheTerminology PoliceI t ’ s a t ha nk l e s s t a s k , b ut so me b o d y ’ s go t to do it!

NETWORKER... even multicultural

FIREFIGHTER...Be the ﬁrst to discoverthat two teams in yourproject are working atcross purposeswithout realizing it!Mediate conﬂictsBe the user’s advocatewhen someoneproposes a solutionthat’s easy for them,but bad for...

EVANGELIST...Someday, sometime, you willcertainly need to persuade somecolleague or other that yourcustomers need to be informed.Typical counter-arguments (I didn’tmake any of these up): “The interface is so good you don’t need information” “Nobody reads the documentation anyway” “Who cares, we’re M___soft!” “Interface? Choices? Everything needs to be conﬁgurable”Just like an evangelist, sometimesyou have to thump “the bible” andﬁght against ignorance.

What we Speciﬁed

What they programmed

HUMAN FACTORS EXPERT...Performing seriousanalysis

HUMAN FACTORS EXPERT...Performing serious Applying intelligentanalysis design ideas

HUMAN FACTORS EXPERT...Performing serious Meeting useranalysis needs

HUMAN FACTORS EXPERT... Meeting user needsUsing common sense

PSYCHOTHERAPIST... You understand everyone, and everyone’s point of view - because you’re a translator Because you understand everyone, you can make them feel good about themselves When you make people feel good about themselves, you contribute to team unity!

...IN SHORT, THE GLUE THAT HOLDS IT ALL TOGETHER HAPPY STICKING!

THANKS - ENJOY THE CONFERENCE! infodesign@culturecom.net

It's Not in the Job Description

by Ray GALLON

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