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It's Not in the Job Description

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Keynote presentation for STC France annual conference, 2009

Keynote presentation for STC France annual conference, 2009

Published in: Technology, Spiritual

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Transcript

  • 1. IT’S NOT IN THE JOB DESCRIPTION OR HOW BEING A TECHNICAL COMMUNICATOR CAN ALSO TURN YOU INTO A(N). . .Ray GallonCulture Communication Technologie
  • 2. ENTOMOLOGIST... Wait a minute! The control room is AC, but theTake your place in the rocket is DC!never-ending searchfor BUGS Get your company out of impossible situations
  • 3. GENDARME...Enforce standards and practices: Procedures Terminology Consistency Style User experience Quality assurance
  • 4. TheTerminology PoliceI t ’ s a t ha nk l e s s t a s k , b ut so me b o d y ’ s go t to do it!
  • 5. NETWORKER... even multicultural
  • 6. FIREFIGHTER...Be the first to discoverthat two teams in yourproject are working atcross purposeswithout realizing it!Mediate conflictsBe the user’s advocatewhen someoneproposes a solutionthat’s easy for them,but bad for...
  • 7. EVANGELIST...Someday, sometime, you willcertainly need to persuade somecolleague or other that yourcustomers need to be informed.Typical counter-arguments (I didn’tmake any of these up): “The interface is so good you don’t need information” “Nobody reads the documentation anyway” “Who cares, we’re M___soft!” “Interface? Choices? Everything needs to be configurable”Just like an evangelist, sometimesyou have to thump “the bible” andfight against ignorance.
  • 8. What we Specified
  • 9. What they programmed
  • 10. HUMAN FACTORS EXPERT...Performing seriousanalysis
  • 11. HUMAN FACTORS EXPERT...Performing serious Applying intelligentanalysis design ideas
  • 12. HUMAN FACTORS EXPERT...Performing serious Meeting useranalysis needs
  • 13. HUMAN FACTORS EXPERT... Meeting user needsUsing common sense
  • 14. PSYCHOTHERAPIST... You understand everyone, and everyone’s point of view - because you’re a translator Because you understand everyone, you can make them feel good about themselves When you make people feel good about themselves, you contribute to team unity!
  • 15. ...IN SHORT, THE GLUE THAT HOLDS IT ALL TOGETHER HAPPY STICKING!
  • 16. THANKS - ENJOY THE CONFERENCE! infodesign@culturecom.net