Session 5 - Protection & Safety Regulations Betty clarke
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Session 5 - Protection & Safety Regulations Betty clarke






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Session 5 - Protection & Safety Regulations Betty clarke Session 5 - Protection & Safety Regulations Betty clarke Presentation Transcript

  • The Importance of Municipal Risk Management to Cruise Ship Industry Betty Clarke, FCIP , CRM Risk Manager/Business Continuity Coordinator
  • The Risk Management Process
    • Protect City Assets, Council, Employees, Volunteers, Residents and Visitors from losses
    • Staff and Volunteers contribute to achieving this goal
    • Identify Potential Exposures To Loss, Examine Alternatives, Decide which alternatives to use
  • Why Manage Risk
    • To set the best course of action by identifying, assessing, understanding, acting on and communicating any risk issues
    • Control by working with appropriate parties to select any necessary and effective cost efficient measures
  • Why Manage Risk Cont'd
    • Goal is not to eliminate risk but to identify the risks you are willing to take with the proper resources identified to manage those risks
  • Risk Identification
    • Conduct Environmental Scan
    • Define Problems or Opportunities and Associated Risk Areas
    • Identify Resources
    • Set Desired Results
  • Develop Options & Strategies
    • Eliminate certain activities
    • Transfer risk to insurance or a third party
    • Engineering controls no admittance certain areas
    • Administrative Controls such as developing safety procedures and give specific training as may be needed
    • Personal Protective Equipment if needed
  • Resource Allocation
    • Clear mandate of responsibilities
    • Sufficient staff/volunteers to handle responsibilities
    • Knowledgeable and professional staff
    • Continually educate, train & expose staff
    • Empower staff/volunteers
  • Owner's & Operators Liability
    • Includes liability to visitors
    • Operators owe duty of reasonable responsible care to safely organize and run programs, tours, maintain vehicles and or facilities, provide proper equipment and organize crowds
    • Visitors are not expected to accept risk of the negligence of the operator especially if mishap was reasonably foreseeable
  • Assistance
    • Provide travelers with accurate itinerary and contact information and briefing if feasible
    • Count people prior to and after the tour or bus ride etc.. Sign in and out if feasible
    • Know what to do if someone is missing after the tour or not back on the bus etc..
    • Know what to do if there is an accident or a delay
  • If Incident Should Occur
    • Write down all the particulars and use it to spur positive change for future
    • Implement corrective future action
    • Take names and numbers of all victims, witnesses and anyone else around
    • Report all incidents regardless how small
    • Communication training-do not admit fault! Liability can be complicated
  • In Closing
    • Instruction # 1 for life in the new millennium from the Dalai Lama:
    • "Take into account that great love and great achievements involve great risk"
  • Questions?