Self Service Portal for Oracle Fusion CRM

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CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. Track, manage and resolve issues quickly within your service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and st

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Self Service Portal for Oracle Fusion CRM

  1. 1. Self Service Portal ® for Oracle Fusion CRM CRM++ Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. Track, manage and resolve issues quickly within your service level agreement (SLA); enable customers to access service requests and solutions, while retaining control on what they can read, and strengthen your relationships with your customers. CRM++ Self Service Portal leverages the extensibility of Oracle® Fusion CRM framework to provide the most complete solution for delivering world-class customer service. It helps customer centric organizations to achieve recognition for better customer service which translates into stronger customer loyalty, higher revenue and improved customer profitability.Self Service Portal BenefitsCRM++ Self Service Portal is • Empower end customers with unprecedented control over their purchasea fully featured self-service decisions, service request resolution, solutions and other value addedplatform integrating into information.Oracle® Fusion CRM. • Enable service request agents to respond to customers using native Oracle® Fusion CRM tools thus lowering service request resolution time • Provide customized content and create a true one-to-one marketingRelated Services platform for targeted prospects /customersOracle® Fusion CRM Features Implementation • Knowledge Management • Social engagement Migration • Self-service Incident Logging • Social sign-in • 360° view of customers • Discussion forums Training • Track Service Level • Google maps Agreements (SLA) Customization Data Management
  2. 2. Self Service Portal ® for Oracle Fusion CRM Oracle® Fusion Customer Relationship Management (CRM) is a 100% open; standards-based set of integrated CRM modules that improves the way sales professionals work. Unlike traditional CRM systems that focus only on transaction processing, with collaboration, reporting, analysis, and exception management as an afterthought, Oracle® Fusion CRM is designed to deliver unprecedented business insight into sales performance management.AboutCRMIT SolutionsCRMIT Solutions is a pioneerin delivering cloud basedcustomer experienceconsulting and solutions withover 200+ certified CRMconsultants and over 175+successful SaaS based CRMdeployments globally.CRMIT’s CRM++ applicationsinclude Email Workbench,SocialCRM++, mCRM(Mobile CRM), ComputerTelephony Integration (CTI) CRM++ Self Service Portal is a fully featured self-service platform integrating intoand Self Service Portal for Oracle® Fusion CRM. The flexible portal interface gives your end customer accessrapid implementation & to key objects like service requests, solutions and other value added information’s,jumpstart migration. using customizable forms. This information is seamless entered into Oracle Fusion CRM enabling your service request agents to respond using native Oracle® Fusion CRM tools and provide real time updates for the end customers within the self-service portal. Thus, empowering your end customers, keeping resolution time down and customer satisfaction at its best. 1525 McCarthy Blvd, Suite 9 Devonshire Square, EC2M Suite 19, 103 George Street, 1000, Milpitas, CA 95035 4YF, London Parramatta, NSW 2150 Tel +1 972 215 0547 Tel : + 44 203 586 1248 Tel : +61 2 9186 2550 www.crmit.com C/O. Kitatec K K, 2-21-7-703 C-1-15, SME, # 14, CRMIT Towers, Kiba, Koto- Ku, Technopreneur Centre 2, BTM Layout 1st Stage, Tokyo 135-0042 2260 Jalan Usahawan 1, 100 Ft Ring Road, 63000 Cyberjaya, Bangalore 560068 Selangor Darul Ehsan Tel : +81 3 5809 8444 Tel : +60 123 19 55 03 Tel : +91 (80) 4292 5555© CRMIT Solutions. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. Thisdocument is for your informational purpose only. CRMIT assumes no responsibility for the accuracy or completeness of the information. To the extent permitted byapplicable law, CRMIT provides this document “as is” without warranty of any kind, including without limitation, any implied warranties of merchantability, fitness for aparticular purpose of non-infringement. In no event will CRMIT be liable for any loss or damage, direct or indirect, from the use of this document, including withoutlimitation, lost profits, business interruption, goodwill or lost data, even if CRMIT is expressly advised in advance of the possibility of damage.

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