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  • 1. Email WorkbenchKeep customer email inside the CRM systemCRM++ Email Workbench provides a comprehensive solution to manage, capture,collate, respond and distribute important customer email activity all within the CRMsystem. Every update, development and opportunity is immediately shared withappropriate team members, without you having to remember to copy or forward.CRM++ Email Workbench leverages the extensibility of Oracle® Fusion CRMframework to provide the most complete solution for delivering world-classcustomer service. It helps customer centric organizations to link prospect andcustomers emails with the CRM data for a 360° view of the customer interaction.Email WorkbenchCRM++ Email Workbench isa fully featured self-serviceplatform integrating intoOracle®Fusion CRM & CRMOn Demand.Related ServicesOracle®Fusion CRM• Implementation• Migration• Training• Customization• Data ManagementBenefits• Seamless automation of service requests and one-stop emailcommunication• Organize all customer information and emails within your contactinformation• Avoid switching between email and CRM modules to improve servicerequests resolution time• Link prospect and customers emails with your CRM data so you havebetter information about your interactions with customers always at handFeatures• Comprehensive inbox view within CRM system• Compose & reply to email interactions from customers without togglingbetween email clients and the CRM system• Apply pre-defined templates, HTML designs and embed images tooutgoing emails• Organize templates with structured categories• Attach, preview and store multiple files and file formats to emailinteractions (supports xls, doc, pdf, ppt, etc)• Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc)
  • 2. Email WorkbenchAboutCRMIT SolutionsCRMIT Solutions is a pioneerin delivering cloud basedcustomer experienceconsulting and solutions withover 200+ certified CRMconsultants and over 175+successful SaaS based CRMdeployments globally.CRMIT’s CRM++ applicationsinclude Email Workbench,SocialCRM++, mCRM(Mobile CRM), ComputerTelephony Integration (CTI)and Self Service Portal forrapid implementation &jumpstart migration.Oracle®Fusion Customer Relationship Management (CRM) is a 100% open;standards-based set of integrated CRM modules that improves the way salesprofessionals work. Unlike traditional CRM systems that focus only on transactionprocessing, with collaboration, reporting, analysis, and exception management asan afterthought, Oracle®Fusion CRM is designed to deliver unprecedentedbusiness insight into sales performance management.CRM++ Email Workbench is a fully featured email integration platform for Oracle®Fusion CRM and Oracle® CRM On Demand.1525 McCarthy Blvd, Suite1000, Milpitas, CA 95035Tel +1 972 215 05479 Devonshire Square, EC2M4YF, LondonTel : + 44 203 586 1248Suite 19, 103 George Street,Parramatta, NSW 2150Tel : +61 2 9186 2550www.crmit.com C/O. Kitatec K K, 2-21-7-703Kiba, Koto- Ku,Tokyo 135-0042Tel : +81 3 5809 8444C-1-15, SME,Technopreneur Centre 2,2260 Jalan Usahawan 1,63000 Cyberjaya,Selangor Darul EhsanTel : +60 123 19 55 03# 14, CRMIT Towers,BTM Layout 1st Stage,100 Ft Ring Road,Bangalore 560068Tel : +91 (80) 4292 5555© CRMIT Solutions. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. Thisdocument is for your informational purpose only. CRMIT assumes no responsibility for the accuracy or completeness of the information. To the extent permitted byapplicable law, CRMIT provides this document “as is” without warranty of any kind, including without limitation, any implied warranties of merchantability, fitness for aparticular purpose of non-infringement. In no event will CRMIT be liable for any loss or damage, direct or indirect, from the use of this document, including withoutlimitation, lost profits, business interruption, goodwill or lost data, even if CRMIT is expressly advised in advance of the possibility of damage.