View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
Email WorkbenchKeep customer email inside the CRM systemCRM++ Email Workbench provides a comprehensive solution to manage, capture,collate, respond and distribute important customer email activity all within the CRMsystem. Every update, development and opportunity is immediately shared withappropriate team members, without you having to remember to copy or forward.CRM++ Email Workbench leverages the extensibility of Oracle® Fusion CRMframework to provide the most complete solution for delivering world-classcustomer service. It helps customer centric organizations to link prospect andcustomers emails with the CRM data for a 360° view of the customer interaction.Email WorkbenchCRM++ Email Workbench isa fully featured self-serviceplatform integrating intoOracle®Fusion CRM & CRMOn Demand.Related ServicesOracle®Fusion CRM• Implementation• Migration• Training• Customization• Data ManagementBenefits• Seamless automation of service requests and one-stop emailcommunication• Organize all customer information and emails within your contactinformation• Avoid switching between email and CRM modules to improve servicerequests resolution time• Link prospect and customers emails with your CRM data so you havebetter information about your interactions with customers always at handFeatures• Comprehensive inbox view within CRM system• Compose & reply to email interactions from customers without togglingbetween email clients and the CRM system• Apply pre-defined templates, HTML designs and embed images tooutgoing emails• Organize templates with structured categories• Attach, preview and store multiple files and file formats to emailinteractions (supports xls, doc, pdf, ppt, etc)• Configure any IMAP email system (Gmail, Google Apps, Yahoo!, etc)