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CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
CRM Data Management Services
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CRM Data Management Services

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Your CRM data is a perishable asset when left on its own, it’s value will diminish unless you look after it well. Improve data quality to boost your marketing ROI. Cleanse, update and validate your …

Your CRM data is a perishable asset when left on its own, it’s value will diminish unless you look after it well. Improve data quality to boost your marketing ROI. Cleanse, update and validate your CRM databases to fill in missing information. Ensure all of your data is accurate and consistent regardless of the data source to establish more meaningful customers’ interactions. Explore CRMIT's Data Management Services

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  • version 1.13.5.2 08/12/13 06:50
  • CRM++ Applications for rapid deployment and enhanced customer experience 3000+ users in sales, marketing, service and support organizations 08/12/13 06:50
  • 08/12/13 06:50
  • Transcript

    1. CRM Data Management Services Clean & De-duplicate your CRM data
    2. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Why customers choose CRMIT End to end expertise on Oracle Customer Experience solutions. Participate in evangelization, roadmaps, product feedback, issues identification & Integration specialization. 200,000+ users 250+ Engagements 25+ countries 4000+ app users 24,000+ hrs training 10 years Cloud CRM 1000+ man-years of deployment CX Enablement's Self Service Platform Social Channels Email Integration Telephony Integration Mobile Integration Specializations Authored Book on CRM On Demand 3 apps on ORCL Market Place Accreditations Solutions Configure Price Quote Marketing Cloud Sales Cloud Services Cloud Social Cloud Policy Automation Oracle Sales Cloud Oracle Service Cloud Education & Research Financial Services Oracle Validated Integration Computer Telephony ISO 270001 REGISTERED
    3. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Our Cloud Offerings Cloud based Customer Experience (CX) Solutions Portfolio ` RightNow Email Workbench Social CRM Mobile CRM CRM On Demand Sales & Marketing Services Applications SSP Cloud Integration Service Offerings CX/CRM Consulting Health Check & Wellness Plans CTISales Cloud Eloqua SRM Managed Marketing Data Management & Business Analytics Independent Testing & Validation User Adoption Training CPQ
    4. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CX Extensions Oracle® CRM ON Demand / Oracle® Sales Cloud/RightNow CX Cloud Framework Email Workbench Social CRM Computer Telephony Integration Self Service Portal Mobile CRM Enabling rapid deployment and enhanced customer experience 4000+ users in sales, marketing, service & support organizations Oracle® Cloud Private Cloud @Customer Quote Management
    5. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Customer Activity – Global insight Only 35% bother to Cleanse the data Only 4% of companies have an enterprise-wide customer information plan 21% drive contact strategies outside the CRM despite a CRM 41% do not record customer contact, let alone contact customers 33% of customer contacts are incorrect or unstructured 30% follow-up a complaint to check on satisfactory resolution 63% do not know how many high value customers they lose Source: QCI/WPP Customer Management Research project 2011
    6. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Reasons? • Improper CRM adoption • Duplicate / incorrect data • Rapid business / contact changes • Rigid Interface / Poor Integration & customization • Missing interface with peripheral systems • Limited marketing automations Data Management Services Solution Offerings Data Prospecting & Validation CRM++ Applications Integration & Customization Managed Marketing Services Implementation & Migration
    7. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Data Management Services Keep customer data secure and standardize with organization data policy to observe the highest levels of privacy and compliance. Make intelligent connections from both traditional and new sources of data including social media viz. OneSource, Insights, Forrester, Factiva, LinkedIn, Twitter, Facebook, etc Identify incomplete, duplicate, an obsolete records, enrich it with appropriate fields turn disparate information into meaningful insights. Data Prospecting & Validation Organize (R)
    8. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Identify • Define CRM contact / account related important fields that needs to be cleansed • Identity missing information and append wrong /misspelled data • Deletion of pre-defined data • Export data back to your CRM
    9. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Data Prospecting & Validation • Data cleansing, scrubbing, verification, de-duplication & formatting • Mailing list segmentation /demographics • Email, URL & Phone number append • NAICS code append / SIC code append • Verify contacts, email id and addresses through e-search • Verify all web information through phone calls
    10. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Organize & Analyze • Standardize data format with Organizational policy on data standards • Stringent quality checks at data source – monitor & report drop in data quality • Analytics & business intelligence
    11. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Enabling Customer Excellence Best Customer Relationship Management Program Award Best SaaS-Based Program Award National Award for E- governance 2007-08 2012 Winner 2014
    12. Data Management Services © Copyright 2014 CRMIT. All rights reserved. www.crmit.com +91 (80) 4292 5555 Reach us Americas 1525 McCarthy Blvd Suite 1000,Milpitas, CA 95035 USA 3379 Peachtree Road NE (Buckhead), Suite 555, Atlanta, GA USA Australia & N Zealand Suite 19, 103 George Street Parramatta, NSW 2150 Australia Japan 2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan Malaysia B-5-8 Plaza Mont Kiara 50480 Kuala Lumpur, Malaysia +603 2726 2759+81 3 5809 8444 +1 (678) 447 1371 +1 (404) 736 2341 +61 2 9186 2550 Middle East # 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068. India Salahuddin Ayubi Road , Riyadh, Kingdom of Saudi Arabia EMEA Talbot House, 204-226, Imperial Drive, Rayners Lane, Harrow HA2 7HH London + 44 20 8872 4127 Rest of Asia Deployment base spread over 25+ countries

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