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CRMIT Solutions - An Overview

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CRMIT Solutions is a pioneer in delivering SaaS based Customer Experience (CX) consulting & solutions. With over 200+ certified CRM consultants and over 175+ successful CRM deployments globally, CRMIT ...

CRMIT Solutions is a pioneer in delivering SaaS based Customer Experience (CX) consulting & solutions. With over 200+ certified CRM consultants and over 175+ successful CRM deployments globally, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments including various rapid implementation & migration utilities for Oracle CRM OnDemand, Oracle Fusion CRM and RightNow. CRMIT Solutions is one of the largest cloud based CRM deployment partners with several leading Fortune 1000 companies spread across various domains including banking, financial services, insurance, public sector, education, retail, manufacturing, life sciences, energy, telecom, etc. CRMIT Solutions has also successfully accomplished 100+ CRM training engagements globally.

As an established Oracle® Platinum Partner and a proven track record, CRMIT Solutions demonstrates a commitment to excellence with certified skills in Oracle® Fusion CRM and Oracle® RightNow – a cloud-based customer service solution. CRMIT Solutions extensive domain experience, technological excellence and stress on timely responses are the key differentiators. Through a global delivery model and structured methodologies CRMIT Solutions deliver innovative cloud based CRM solutions worldwide with 100% customer satisfaction.

CRMIT Solutions supports its global customers spread over 20 countries, through its sales and support offices in Australia, USA, Europe, India, Malaysia & Japan

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  • version 1.13.5.2 02/09/13 17:48
  • Project lead – 60% Secondary – 20% CRM++ - 20% CRM++ Applications for accelerated deployments and enhanced Customer Experience Largest Cloud based CRM – deployed 20K+ users – Standard Chartered Bank
  • Include Data Services Change Training to User Adoption Change Testing to Validation Roadmap to Oracle Cloud and Social Relationship Management Services
  • 02/09/13 17:48
  • CRM++ Applications for rapid deployment and enhanced customer experience 3000+ users in sales, marketing, service and support organizations 02/09/13 17:48
  • 02/09/13 17:48
  • 02/09/13 17:48
  • Vinod Reddy – Founder & CEO Venky – Consulting & Customer Experience Naga – Innovation Bhasker – User Adoption Fijoe – PMO & Quality Raj Badoni – Business Development 02/09/13 17:48
  • Early adaptors of Oracle® CX & Cloud
  • Asian Banker Summit for Best Customer Relationship Management Program Award Asian Banker Summit for Best SaaS-Based Program Award IRCTC Awarded the National Award for E-Governance , 2007-08 jointly by Department of IT, Govt. of India and Govt. of Haryana. Awarded the Genius of the Web Award 2007 for being the "Best E-Governance PSU Site" by CNBC . Won National award for E-Governance for being "Best Citizen Centric Application" for the year 2007-08. IRCTC Tourism Unit declared winner for the category Most Innovative Product in Travel and Tourism Fair of India (TTF & OTM 2007) Won CSI-Nihilent E-Governance award for "Best E-Governance Project" in 2007. 02/09/13 17:48
  • Include Malaysia 02/09/13 17:48
  • 02/09/13 17:48

CRMIT Solutions - An Overview CRMIT Solutions - An Overview Presentation Transcript

  • An Overview
  • Who are we • Pioneers in SaaS based Customer Experience (CX) solutions and early adopters of Oracle Cloud • 800+ man years of deployment, implementation & migration expertise • 200+ certified CRM consultants • 175+ successful CRM / CX deployments including custom development and integration • 100+ CRM training engagements globally • 20+ countries with on site support presence • CRM++ applications for accelerated deployments (3000+ user base) CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Why SaaS based CX? SaaS-based CRM sales within enterprises are expected to GROW Source :Gartner from $4.48B [2012] to $6.3B [2015] CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Our Cloud Offerings Fusion CRM Fusion CRM CTI CTI Mobile CRM Mobile CRM CRM On Demand CRM On Demand Right NOW Right NOW Social CRM Social CRM SSP SSP ATG ATG Email Workbench Email Workbench Portfolio Sales & Marketing Services Applications Solutions Solutions Services Services Training Training Testing Testing Offerings Oracle® Cloud Private Cloud @Customer Cloud based Customer Experience (CX) Solutions ` CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Oracle® Fusion CRM An Overview Territory Management Campaign Management Opportunity Management Quota Management Lead Management Customer Center Forecasting Sales Predictions Desktop Integration Sales & Marketing Contracts Personal Campaign Mobile Sales Sales Planning Sales Prospecting Sales Productivity CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Oracle® RightNow CX (Customer Experience) Cloud Services Manage interactions across the social web as an integrated part of CX ManageRich online customerCX solution journeyto research, through unifiedpurchase, or records,resolve issues interfaces andfrom any knowledgedevice Services CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • CRM ++ Applications Enabling rapid deployment and enhanced customer experience Computer Self Mobile Email Social CRM Telephony Service CRM Workbench Integration Portal 3000+ users in sales, Framework marketing, service & support organizations Oracle® Fusion CRM Oracle® Cloud Private Cloud @Customer CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Industries Real Estate Manufacturing • Well-implemented strategies for enhanced • Single information sharing platform for all customer awareness the stakeholders of sales cycle • Accelerated revenue success in the Real Estate industry Telecom Travel • Understand relationship between industry • Capture various sales and and business strategy communication activities of travel • Align business activities to ensure practical business resulting solutions Healthcare High Tech • Manage and track relationships among • Used by over 1/2 million product stakeholders in the sales cycles designers and engineers worldwide • Flexibility to modify and add new processes • Products are categorized under 3D Mechanical design solutions CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Industries Banking & Financial Services Education • Corporate, Wholesale, Retail banking and • Single information sharing platform Mortgage financing for all the stakeholders of sales • Reduce risk and increase productivity cycle Insurance Life Sciences • Capture various sales and communication • Understand relationship between activities of travel business industry and business strategy • Align business activities to ensure practical resulting solutions Retail & Distribution Consumer Goods • Manage and track relationships among • Used by over 1/2 million product stakeholders in the sales cycles designers and engineers worldwide • Flexibility to modify and add new • Products are categorized under 3D processes Mechanical Design Solutions CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Management Team Vinod Reddy Founder & CEO Venkatesan Sundaram Naga Chokkanathan Sr. Director – Consulting & Customer Experience Sr. Director - Innovations Bhasker Rao Rakesh Naidu Director – User Adoption Director - Sales Fijoe Joseph Mathew Dinesh Poduval Director – PMO & Quality Director - Marketing Raj Badoni Ravi Shankar Director – Business Development Director - HR CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Key Differentiators Building Technology Competency Co-innovators of CRMIT’s CRM++ applications Early adaptors of Oracle® CX and Oracle® Cloud Flat, field-oriented management structure Enabling nimble and quick response to clients. Flexible and adaptable. Proven track record of long term relationships CRMIT has implemented some of the most complex solutions on Oracle® technologies through onsite, near shore & offshore Project Management Proven project execution capabilities, quality/metrics focus and global delivery, leads to successful projects and very attractive ROI CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Partial list of customers CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • What do our customers say Thanks for your super support and very hard work. These were executed …CRM IT has demonstrated the professionally and I skills and abilities to met or think we got the balance exceed all of our business right, judging by the feedback expectations……. and also from my James T Lane observations. Vice President - Sales Reporting Saty Joshi, United Health Group Interactive Marketing & CRM Marketing Excellence 3M Throughout the process & requirements gathering workshops and the subsequent week of determining solutions, completing activities etc, they have both been very approachable. Their knowledge of CRMoD and their willingness to offer proactive, practical alternative solutions wherever possible has made it a pleasure to work with them. David Atkinson, Functional Analyst, Suncorp Group Limited CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Enabling Excellence Best Customer Relationship Management Program Award 2012 Winner Best SaaS-Based Program Award National Award for E-governance 2007-08 *Awards and Accolades won by our CRM customers CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Global Spread v Deployment base spread over 20+ Sales & Support Offices countries CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Reach us Americas EMEA Oceania 1525 McCarthy Blvd 9 Devonshire Square, Suite 19, 103 George Street Suite 1000 London EC2M 4YF Parramatta Milpitas, CA 95035 UK NSW 2150 +1 972 215 0547 + 44 203 586 1248 +61 2 9186 2550 Japan Malaysia Rest of Asia C/O. Kitatec K K C-1-15, SME Technopreneur Centre 2 # 14, CRMIT Towers, 2-21-7-703 Kiba, Koto- 2260 Jalan Usahawan 1, 63000 BTM Layout 1st Stage, Ku, Tokyo 135-0042, Cyberjaya, Selangor Darul Ehsan, 100 Ft Ring Road Japan Malaysia Bangalore 560068 India +81 3 5809 8444 +60 123 19 55 03 +91 (80) 4292 5555 CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.
  • Thank you sales@crmit.com CRMIT - A Corporate Overview www.crmit.com© Copyright 2013 CRMIT. All rights reserved.