CRM++ Social Integration for Oracle Cloud Solution

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CRMIT’s Social CRM enables you to collaborate effectively with others, outside the line of formal authority, to accomplish organizational goals and to resolve problems. Using Social CRM, you can follow people, post status updates, respond, share & manage groups or even post files/links – all with a CRM focus. Social CRM is strategically positioned to handle customer engagements and interactions with transactions being a by product.
CRMIT’s Social CRM is a SaaS based On Demand solution for Oracle® CRM On Demand. With an effective Web 2.0 technology, it improves collaboration between your CRM users. It changes the face of traditional and transactional CRM, and makes it an information sharing platform which is fun to use, while improving the organization’s productivity.
Social CRM is available in multiple deployment models to support the current industry requirements. As per your requirements, you can opt to keep it as an On Premise (Installed) application within your firewall, or deploy it in a cloud (Amazon Web Services, Google App Engine etc.,), or let CRMIT host it for you.

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  • CRM++ Applications for rapid deployment and enhanced customer experience
    3000+ users in sales, marketing, service and support organizations
  • CRM++ Social Integration for Oracle Cloud Solution

    1. 1. Social collaboration made more stronger users in sales, marketing, service & support organizations 3500+ 35% increase in sales force productivity 2x shorter sales cycle
    2. 2. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Benefits Support for •Assist in cross sell and up sell of products & solutions with the help of your existing network from a single CRM window •Resolve customer concerns reported through social forums promptly to enhance/upgrade your existing products and solutions •Improve productivity and bonding between CRM users •Create new groups, and social profiles within each group of your contacts through automated and interaction centric processes •Discuss and share strategies across key members of your organization’s departments for maintaining the competitive edge in the market
    3. 3. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Support for •Assist in cross sell and up sell of products & solutions with the help of your existing network from a single CRM window •Resolve customer concerns reported through social forums promptly to enhance/upgrade your existing products and solutions •Improve productivity and bonding between CRM users •Create new groups, and social profiles within each group of your contacts through automated and interaction centric processes •Discuss and share strategies across key members of your organization’s departments for maintaining the competitive edge in the market CRM++ Social CRM Features
    4. 4. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Preview Social Collaboration within CRM
    5. 5. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Preview Follow an Account
    6. 6. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM++ Social CRM Preview Start a Conversion
    7. 7. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM ++ Applications Oracle ® CRM On Demand / Oracle ® Sales Cloud Framework Email Workbench Quote Management Computer Telephony Integration Self Service Portal Mobile CRM Enabling rapid deployment and enhanced customer experience 3500+ users in sales, marketing, service & support organizations Oracle® Cloud Private Cloud @Customer
    8. 8. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Why customers chose CRMIT End to end expertise on Oracle Customer Experience solutions. Participate in evangelization, roadmaps, product feedback, issues identification & Integration specialization. 013 ISO 270001 REGISTERED 200,000+ users 250+ customers 22+ countries 3000+ app users 23,000+ hrs training 1000+ man-years of deployment Self Service Platform Social Channels Email Integration Telephony Integration Mobile Integration Education & Research Financial Services Oracle Validated Integration Computer Telephony Largest Cloud CRM Deployment 3 apps on Oracle Market Place Configure Price Quote Marketing Cloud Sales Cloud Service Cloud Social Cloud
    9. 9. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Industry Experience Financial Services Industrial Manufacturing Travel & Transportation Insurance Education & Research Engineering & Construction Public Sector HealthcareConsumer Goods High Technology Retail Life Science
    10. 10. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com +91 (80) 4292 5555 Reach us Americas 1525 McCarthy Blvd Suite 1000,Milpitas, CA 95035 USA EMEA Talbot House, 204-226, Imperial Drive, Rayners Lane, Harrow HA2 7HH London Australia & N Zealand Suite 19, 103 George Street Parramatta, NSW 2150 Australia Japan 2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan Malaysia B-5-8 Plaza Mont Kiara 50480 Kuala Lumpur, Malaysia +603 2726 2759+81 3 5809 8444 +1 (408) 722 0634 + 44 203 586 1248 +61 2 9186 2550 Middle East # 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068. India Rest of Asia Salahuddin Ayubi Road , Riyadh, Kingdom of Saudi Arabia
    11. 11. CRM++ Social CRM © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Thank you sales@crmit.com

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