CRM Health Check Program
 

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CRM Health Check program provides a reasonable assessment of your CRM investment and plans. The CRM Health Check Report includes a set of practical & inexpensive recommendations to implement ...

CRM Health Check program provides a reasonable assessment of your CRM investment and plans. The CRM Health Check Report includes a set of practical & inexpensive recommendations to implement out-of-box features

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  • version 1.13.5.2 <br />
  • Include Data Services <br /> Change Training to User Adoption <br /> Change Testing to Validation <br /> Include Eloqua + SRM <br /> Roadmap to Oracle Cloud, Marketing, Social Relationship Management Services <br />
  • CRM++ Applications for rapid deployment and enhanced customer experience <br /> 3500+ users in sales, marketing, service and support organizations <br />
  • Asian Banker Summit for Best Customer Relationship Management Program AwardAsian Banker Summit for Best SaaS-Based Program Award <br /> IRCTC <br /> Awarded the National Award for E-Governance, 2007-08 jointly by Department of IT, Govt. of India and Govt. of Haryana. <br /> Awarded the Genius of the Web Award 2007 for being the &quot;Best E-Governance PSU Site&quot; by CNBC. <br /> Won National award for E-Governance for being &quot;Best Citizen Centric Application&quot; for the year 2007-08. <br /> IRCTC Tourism Unit declared winner for the category Most Innovative Product in Travel and Tourism Fair of India (TTF & OTM 2007) <br /> Won CSI-Nihilent E-Governance award for &quot;Best E-Governance Project&quot; in 2007. <br />
  • Include Malaysia <br />

CRM Health Check Program Presentation Transcript

  • 1. 55% of CRM initiatives fail to meet measurable business objectives 47% challenges are connected with how CRM is supported Maximize the benefits of your CRM systems with CRM Health Check Are you getting everything out of your CRM, today?
  • 2. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Are you getting everything out of your CRM, today? In today's uncertain economies, companies are facing challenges with the accelerated and ever changing customer demands. With these changes, it is vital that you maximize the capabilities of your current CRM business processes and applications to maximize your ROI. However, 55% of the CRM initiatives fail to meet measurable business objectives. So, if you think your CRM system is lagging your business, it’s the right time for a CRM Health Check.
  • 3. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Maximize the value of your CRM with Health Check Program •CRMIT’s CRM Health Check is focused on helping you drive more value from your CRM investment by identifying factors which are limiting the success of your CRM system. •A certified CRM consultant will work with your organization to analyze the different aspects of your CRM implementation, with a focus on related business processes. •A CRM Health Check Report with a set of practical recommendations will be presented to help you optimize and derive higher ROI from your CRM investment.
  • 4. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM Health Check Features Assess Business Goals & Performance Targets Configurations & Performance Bottlenecks Reports & Dashboards Recommend User Adoption Training Data Validation Analytics & Dashboard CRM Testing & Validation Analyze Existing business Process Data Accuracy & Information Gaps User Adoption
  • 5. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM Health Check Benefits The Health Check serves to validate your alignment with the organizational business objectives and long-term strategic vision and ensures the CRM investment is being utilized to its full potential. •Decrease Total Cost of Ownership (TCO) of CRM systems •Drive more - out of the information residing in your CRM systems to enable faster access and accurate decision making •Foster tighter collaboration among internal (departments) and external (partners and customers) stakeholders •Align, standardize or redesign the business processes to realize your business goals and enhance your operational efficiency
  • 6. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CRM Health Check: CRM On Demand •Adopt & implement out-of-box CRM On Demand features (un- utilized yet relevant features) •Fulfill planned yet unmet CRM requirements •Solution to Release 26 limitations (if any) •Inexpensive integration to peripheral systems •List of 3rd party integration tools for business processes •Minimize custom extensions using Web services •Best practices to optimize configuration / WS components
  • 7. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Why customers choose CRMIT End to end expertise on Oracle Customer Experience solutions. Participate in evangelization, roadmaps, product feedback, issues identification & Integration specialization. 200,000+ users 250+ Engagements 25+ countries 4000+ app users 24,000+ hrs training 1000+ man-years of deployment Self Service Platform Social Channels Email Integration Telephony Integration Mobile Integration Authored Book on CRM On Demand 3 apps on ORCL Market Place Configure Price Quote Marketing Cloud Sales Cloud Services Cloud Social Cloud Policy Automation Oracle Sales Cloud Oracle Service Cloud Education & Research Financial Services Oracle Validated Integration Computer Telephony ISO 270001 REGISTERED
  • 8. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Our Cloud Offerings Cloud based Customer Experience (CX) Solutions Portfolio ` RightNowRightNow Email Workbench Email Workbench Social CRMSocial CRM Mobile CRMMobile CRM CRM On DemandCRM On Demand Sales & Marketing Services Applications SSPSSP Cloud IntegrationCloud Integration Service Offerings CX/CRM ConsultingCX/CRM Consulting Health Check & Wellness Plans Health Check & Wellness Plans CTICTISales CloudSales Cloud EloquaEloqua SRMSRM Managed MarketingManaged Marketing Data Management & Business AnalyticsData Management & Business Analytics Independent Testing/ Validation Independent Testing/ ValidationUser Adoption TrainingUser Adoption Training CPQCPQ
  • 9. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com CX Extensions Cloud based Customer Experience (CX) Solutions Framework Email Workbench Social CRM Computer Telephony Integration Self Service Portal Mobile CRM Enabling rapid deployment and enhanced customer experience 4000+ users in sales, marketing, service & support organizations Cloud Private Cloud @Customer Quote Management
  • 10. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Partial list of customers Industrial Mfg / Oil & Gas Financial Services & Insurance Life Sciences & Healthcare Telco / Media / High Technology Engineering/ Retail & FMCG Travel & Transportation Education & Public Sector
  • 11. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com What do our customers say Thanks for your super support and very hard work. These were executed professionally and I think we got the balance right, judging by the feedback and also from my observations. Saty Joshi, Interactive Marketing & CRM Marketing Excellence 3M …CRM IT has demonstrated the skills and abilities to met or exceed all of our business expectations……. Throughout the process & requirements gathering workshops and the subsequent week of determining solutions, completing activities etc, they have both been very approachable. Their knowledge of CRMoD and their willingness to offer proactive, practical alternative solutions wherever possible has made it a pleasure to work with them. David Atkinson, Functional Analyst, Suncorp Group Limited James T Lane Vice President - Sales Reporting United Health Group
  • 12. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Enabling Excellence Best Customer Relationship Management Program Award Best SaaS-Based Program Award National Award for E- governance 2007-08 2012 Winner 2014
  • 13. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Global Spread Deployment base spread over 25+ countriesSales & Support Offices
  • 14. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com +91 (80) 4292 5555 Reach us Americas 1525 McCarthy Blvd Suite 1000,Milpitas, CA 95035 USA 3379 Peachtree Road NE (Buckhead), Suite 555, Atlanta, GA USA Australia & N Zealand Suite 19, 103 George Street Parramatta, NSW 2150 Australia Japan 2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042, Japan Malaysia B-5-8 Plaza Mont Kiara 50480 Kuala Lumpur, Malaysia +603 2726 2759+81 3 5809 8444 +1 (678) 447 1371 +1 (404) 736 2341 +61 2 9186 2550 Middle East # 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068. India Salahuddin Ayubi Road , Riyadh, Kingdom of Saudi Arabia EMEA Talbot House, 204-226, Imperial Drive, Rayners Lane, Harrow HA2 7HH London + 44 20 8872 4127 Rest of Asia Deployment base spread over 25+ countries
  • 15. Corporate Presentation © Copyright 2014 CRMIT. All rights reserved. www.crmit.com Thank you sales@crmit.com