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Computer telephony integration
 

Computer telephony integration

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RM++ Computer Telephony Integration provides a comprehensive call center or contact center solution, based on Telephony Application Programming Interface (TAPI) framework. Using this framework,

RM++ Computer Telephony Integration provides a comprehensive call center or contact center solution, based on Telephony Application Programming Interface (TAPI) framework. Using this framework,
you can directly integrate your telephone network with Oracle® Fusion CRM.

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    Computer telephony integration Computer telephony integration Document Transcript

    • Computer Telephony Integration Customer Service Management made easy.. CRM++ Computer Telephony Integration provides a comprehensive call center or contact center solution, based on Telephony Application Programming Interface (TAPI) framework. Using this framework, you can directly integrate your telephone network with Oracle® Fusion CRM. CRM++ CTI framework provides a seamless integration to Oracle® Fusion CRM, unifying access to contact center functionalities including both Inbound (Screen pop-up) and Click to Dial (Outbound Integration) functions. Inbound integration enables display relevant information about the caller to the agent as they answer the phone - name, address, outstanding orders or cases. The Click to Dial feature helps one-click phone calling functionality. Capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature. CTI Integration CRM++ in Computer Telephony Integration is a call center or contact center web- based solution based on Telephony Application Programming Interface (TAPI) framework. Related Services Oracle® Fusion CRM  Implementation  Migration  Training  Customization  Data Management Benefits • Comprehensive CRM platform with unified screen-based telephony • Streamlined telephony activity within your business • Improved customer relationships, service levels and customer satisfaction • Manage service request lifecycle, submission - follow-up - closure • Increased telephone call efficiency and throughput • Personalized telephone interaction - identifying callers automatically • Increased business productivity • Improved reporting & collaborative management. Features • Inbound and click-to-dial action call handling • Automatic Call Wrap-Up • Caller ID & Multiple call support • Customer Interaction screen to record and track a series of ongoing customer activities • Support for multiple sites with different telephone systems • Support for both Voice Over IP (VOIP) and standard telephone systems Customizable user preferences • Call history and missed call logging
    • Computer Telephony Integration About CRMIT Solutions CRMIT Solutions is a pioneer in delivering cloud based customer experience consulting and solutions with over 200+ certified CRM consultants and over 175+ successful SaaS based CRM deployments globally. CRMIT’s CRM++ applications include Email Workbench, SocialCRM++, mCRM (Mobile CRM), Computer Telephony Integration (CTI) and Self Service Portal for rapid implementation & jumpstart migration. Oracle® Fusion Customer Relationship Management (CRM) is a 100% open; standards-based set of integrated CRM modules that improves the way sales professionals work. Unlike traditional CRM systems that focus only on transaction processing, with collaboration, reporting, analysis, and exception management as an afterthought, Oracle® Fusion CRM is designed to deliver unprecedented business insight into sales performance management. Featured Computer Telephony Integration platforms 1525 McCarthy Blvd, Suite 1000, Milpitas, CA 95035 Tel +1 972 215 0547 9 Devonshire Square, EC2M 4YF, London Tel : + 44 203 586 1248 Suite 19, 103 George Street, Parramatta, NSW 2150 Tel : +61 2 9186 2550 www.crmit.com C/O. Kitatec K K, 2-21-7-703 Kiba, Koto- Ku, Tokyo 135-0042 Tel : +81 3 5809 8444 C-1-15, SME, Technopreneur Centre 2, 2260 Jalan Usahawan 1, 63000 Cyberjaya, Selangor Darul Ehsan Tel : +60 123 19 55 03 # 14, CRMIT Towers, BTM Layout 1st Stage, 100 Ft Ring Road, Bangalore 560068 Tel : +91 (80) 4292 5555 © CRMIT Solutions. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purpose only. CRMIT assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CRMIT provides this document “as is” without warranty of any kind, including without limitation, any implied warranties of merchantability, fitness for a particular purpose of non-infringement. In no event will CRMIT be liable for any loss or damage, direct or indirect, from the use of this document, including without limitation, lost profits, business interruption, goodwill or lost data, even if CRMIT is expressly advised in advance of the possibility of damage.