Global Vision is the largest independent property managernationwide and the fastest growing property managementcompany in Romania. While possessing the capabilities ofdelivering integrated real estate solutions to medium andlarge-scale investments, from property development andbuilding construction to property management, GlobalVision has chosen in recent years to focus its strategiccompetences towards the property management industry.Since its inception, Global Vision embraced an intelligentmanagement philosophy, emphasizing commitment, hardwork and flexibility, all underpinned by an undeterredvision to understand, commit to and fully embrace ourclients’ business objectives.We acknowledge that solid real estate investors andasset holders have a vested interest in the professionalmanagement of their properties as a key to returning asustainable profit. Coupled with Global Vision’s proficientcompetencies, this market demand has driven us toexpand the business and invest in a full-service, world-class property management business unit, coveringthe entire range of services, from facility and financialmanagement to sales, leasing, marketing or legal services.During the last six years, our focus on the propertymanagement activity has driven us much further than weinitially anticipated, has motivated us to model industrystandards and develop future professionals, able todischarge premium property management services andthus secure all stakeholders’ interests. Our initiative offounding the Romanian Institute of Property Management,an organization that will provide the substance and thebest practices of the field, represents the most recentact testifying our constant commitment to outstandingproperty management services.As the market grows more competitive and the clientsbecome more demanding, our industry will certainlyundertake challenging yet exciting developments. GlobalVision is looking forward to being an active part of thesedevelopments, by continuously consolidating its businessstature and exceeding expectations. Sorin Preda Managing Director
CONTENTS 4 ABOUT GLOBAL VISION Specialized in integrated property development and property management solutions for medium and large scale investments PROPERTY 10 MANAGEMENT The operating business unit of Global Vision providing the entire range of property management services
MAjOR PROjECTS 26 Comprehensive property management services for office buildings, residential compounds, commercialgalleries, mixed-use facilities THE ROMANIAN INSTITUTE Of PROPERTY MANAGEMENT 76 The training and development corporate unit aiming to model and develop property management best practices and highly-qualified specialists
Global Vision is a group specialized in integrated real estate solutions forproperty development and property management of medium andlarge-scale investments.
ABOUTGLOBAL VISION Global Vision is a group specialized in integrated real estate solutions for property development and property management of medium and large- scale investments: office buildings, mixed development projects: office, commercial, residential, commercial properties: malls, parking buildings industrial properties: warehouses, plants, service areas. Global Vision’s activity is structured on three interconnected areas of expertise: Property Development Project Management & Building Construction Property Management Established in 2004, by a group of highly experienced specialists, with Specialized in 30-year+ cummulated experience in the field of real estate developmentproperty development and management, Global Vision has been, over the years, instrumental inproperty management designing, delivering and supporting property infrastructure for some of the for large scale most prestigious private and institutional investors in Romania. investments The fastest growing property management company in Romania, Global Vision has founded the Romanian Institute for Property Management, which aims to establish industry rigorous standards, to train and build a new generation of property management professionals, able to deliver the entire range of tasks composing one of the most important branches of real estate services. Global Vision’s clients include private organizations and individuals, government institutions, and real estate developers who seek industry- leading experts with proven results, able to deliver cost effective property development and efficient property management services. The portfolio comprises Omnilogic, Vodafone, OMV, G4S, Willbrook International, Euromaster, Romanian Basketball Federation, Raiffeisen Bank, The Romanian Cricket Council, FAN Courier, Hewlett-Packard, National Bank of Greece, Upground Estates, Bancpost, Romtelecom, etc. Indemnity Insurance Global Vision understands that clients have a legitimate claim to safeguards. Consequently, they are provided with a Professional Indemnity Insurance per event and in annual aggregate throughout Romania. 6 global vision
Mission Global Vision is committed to a shared future where new communities and life supporting environments are developed for the use and benefit of individuals and organizations. Global Vision’s philosophy is that sound business relationships occur when both sides are deriving value from one another. Vision Global Vision aims to become the most trusted real estate integrator in the region, by providing world-class property development, building construction and property management services. On a medium term, the organization plans on becoming the premiere real estate resource, for medium and large-scale investments: office buildings, mixed-use development projects, commercial properties and industrial properties. Global Vision aimsto become the most Working Principles trusted real estate The goal that drives Global Vision is to establish long lasting clientsolutions’ integrator. relationships, built on exceptional customer understanding, superior services and, above all, trust, integrity and excellence. The first working principle guiding the company is to continuously improve quality and introduce innovations and initiatives to cater to changing needs and trends in the property market, with the aim of providing the best solutions for clients. Global Vision is committed to providing an ethical and professional service, entirely tailored on its clients’ needs. Global Vision aims at full compliance and respect for all community, environmental and legal requirements. The company strives at providing an inspiring, safe and healthy working environment for its employees, where every individual can professionally develop in line with the company’s objectives and their own career plans. property management 7
Excellence is an advantage in itself, but in today’s world excelling in just one area is not enough. Global Vision believes in delivering the full package - integrated real estate solutions for a property’s entire life cycle. Bratislava Property Chisinau Development Budapest Property Building Integrated real Management Constructionestate solutions for a property’s entire life Bucharest cycle Belgrade Sofia Global Vision regards its clients as partners hence its interest in identifying the needs corresponding to each stage of the property’s growth. In answering those needs, Global Vision has developed the required expertise to provide integrated property solutions, comprising property development, building construction, and property management. Global Vision has a consistent portfolio encompassing all three aforementioned areas of proficiency. This allows the organization to grasp both the details and the whole property picture and to take advantage of every opportunity for creating value and delivering outstanding results. Global Vision has secured its competitive advantage through modern management, hard work, commitment and flexibility, guided by a strict code of conduct, placing the company on the right path towards fulfilling its vision. Focusing on quality and service commitment, standards compliance, technical competence, and professional training, the code of conduct influences the way the company works and relates with its customers.8 global vision
Global Vision’s code of conduct requires the following are always observed: Customer Understanding Global Vision defines customer understanding as a win-win approach. If the company provides clients with the optimal solution for their business they, in turn, will come back for future projects. Standards Compliance & Quality Control Global Vision’s accredited specialists and commitment to customer service ensures that manufacturer and industry standards are not simply met but are well exceeded. Global Vision has obtained the following accreditations: OHSAS 18000:2007, ISO 9001:2008, ISO 14001:2005, SA8000:2008. Technical Competence & Training Global Vision’s code of conduct requires all project managers and engineers to be trained and have a minimum of 5 years experience of real estateFocused on standards development and network infrastructure. They must also have the relevantcompliance, technical manufacturer product knowledge and training. Health & safety procedures competence and are strictly followed to endorse industry recognized standards. professional training Project Management Global Vision has the knowledge, technical understanding, strong management skills and outstanding organizational competence required to deliver the complex multi-disciplinary activity of project management. Customer Service At Global Vision, customer service is everyone’s job, not a department’s. Each staff member is trained and committed to providing the best possible service to clients. Whether ensuring that service levels are met, or offering open, friendly advice, a client dedicated account manager will always be on hand. Warranty Promise and Service Level Agreement Global Vision offers its clients very strong construction, systems and usage guarantee. Underwritten with vendors, based on back-to-back agreements, this warranty is one of the most comprehensive programmes available, combining all of the key elements of the infrastructure. Manufacture Accreditations & Technology Partners For quality assurance of products used, Global Vision establishes partnerships with trusted industry leading manufacturers and distributors. All third parties are required by the manufacturers to complete extensive training to ensure familiarity and standards adherence. property management 9
Property Management is an operating business unit of Global Vision,providing a comprehensive range of property and facility managementservices to major clients such as BOB Tower, BOC Tower, UpgroundResidential, Olympus Tower, G4S, City Mall & South Center Parking.
PROPERTYMANAGEMENT Global Vision is aware that property management is composed of an entire set of interconnecting activities that surpasses in scope and required expertise the facility management. Consequently, the company has developed a full-service Property Management business unit that provides a comprehensive range of property and facility management services for private property owners, historic customers and new clients. The Property Management division was set up to cater for the ever increasing property owners demand to manage their assets and maximize the income potential of their investments. This is particularly necessary for multi-tenant properties, such as office buildings, commercial buildings, industrial properties, residential and mixed-use buildings. From facility management to procurement services, from tenants’ liaison to Full-service Property financial management, Global Vision combines all property management Management services under a single point of contact, increasing the property’s life span, business unit improving services, increasing revenue base and maximizing customer satisfaction, while reducing clients’ costs. Global Vision places a great emphasis on maximizing yields and takes pride in knowing that the assets entrusted to it benefit from outstanding management.12 global vision
The Property Management division is structured on seven areas of activity, thus covering both landlords’ and tenants’ needs and requirements. administration & it management facility managementBratislava Chisinau Budapest legal management sales & leasing management procurement & supply-chain management marketing & communication management Bucharest Belgrade financial management Sofia property management 13
fACILITY MANAGEMENT Property Management includes a complex set of services that requires close attention to both strategy and small details of a property’s daily life. One of the most important and visible part is Facility management. Through this function, Global Vision makes sure properties are in great operational and physical shape, while the tenants benefit from uninterrupted comfort and safety. Department’s certified personnel supervises all service provision activities, manages all third-party property service providers, including the relevant tender processes. It develops and coordinates mandated maintenance to ensure full compliance with all safety laws. The Facility management function of the Property Management department Building management, consists of:technical maintenance, safety & security, Building management: cleaning services Operational policies, procedures & forms Managing operations for legal licenses (ISCIR, PRAM, RSVTI) BMS (Building Management Systems) operation, maintenance and upgrade Reception services Space management Transformation and repair projects management Operational reporting and operational input for a varied range of developments Technical maintenance: Technical policies, procedures & forms Mechanical systems’ (HVAC, elevators) maintenance Power systems’ maintenance Life and safety systems’ maintenance (smoke and fire detection, signage and evacuation) Business continuity plans and emergency scenarios Technical reporting Managing subcontractors Safety and security: Safety policies, procedures and forms 24/7 security on-site 24/7 security monitoring and intervention in case of emergency Management of control access facilities, including parking access Security reporting Cleaning services: Building cleanliness (interior and exterior, including façade) Façade cleaning Green areas maintenance Waste disposal Snow removal Pest and rodent control 14 global vision
Safety and security Technical maintenance Building management Cleaning servicesFacility Management
SALES & LEASING MANAGEMENT Global Vision is committed not only to maximizing profits for its clients, but also to lessening the burden they carry by taking responsibility for sales and leasing. The Sales and leasing management function ensures a property maximizes its revenue potential. Its significant role becomes evident for multi-tenant properties such as shopping centers and residential buildings where tenant migration rate is higher and the rental term shorter. The Sales and leasing team has been carefully selected to match Global Vision’s extensive portfolio, and comprises specialists with more than five years of experience gained with office, residential and mixed-use buildings management, within renowned regional and global real estate clients. Sales and leasing policies, tenants’ The Sales & leasing management function of the Property Management liaison, contract department consists of: monitoring Sales and leasing policies, procedures and forms Complete sales and leasing services, from lease negotiations, to lease execution to renewal Tenants’ liaison Contract monitoring and contract management Sales and leasing reporting and consultancy16 global vision
Tenants’ liaision Policies procedures and forms Contract monitoring and contract management Sales and leasing servicesSales & Leasing Management
MARKETING & COMMUNICATION MANAGEMENT In order to become attractive and profitable, a property has to be marketed and communicated as a unique product that can answer the needs of the corresponding target. The Marketing and communication management function delivers specific actions from product management (market survey, asset positioning, and pricing) to PR and communication deliverables. Because Global Vision’s marketing and communication professionals have developed a consistent career within multinational companies, advertising agencies and real estate, they are able to both grasp the property’s competitive advantage and efficiently communicate it to its target. Strategic property marketing, communication and The Marketing and communication management function of the Property public relations Management department consists of: Strategic property marketing: Market surveys and analysis, including competitive intelligence auditing Performance benchmarking Asset positioning and messaging Target audience and tenant profiling Pricing Consulting for amenities packages and sustainable product design Communication and public relations: Communication and PR strategy Crisis management strategy Media relations and site tours Property literature, property stationery, sales support presentations Web-based communication services Sales advertising18 global vision
Communication and public relations Strategic property marketingMarketing and Communication Management
fINANCIAL MANAGEMENT Global Vision continuously strives to lower costs for its clients and have therefore established strict financial controlling procedures in order to guarantee that funds are used properly and no unforeseen or unjustified overspending takes place. Financial reporting is regularly performed so that clients are kept appraised on how finances are being used. Lastly, audits are performed to collate financial records and documents, to archive and systematize them, and to identify any possible issues. The Financial management function of the Property Management department consists of: Asset and portfolio Budgeting and financial controlling: management, lease Asset management audits, invoicing and Portfolio management collection Performance benchmarking Lease audits Facility audits Annual and monthly budgeting services Supplier audit and reporting Cost management reporting and proposed cost-cutting scenarios Financial records and accounting reports, including physical inventories Financial reporting for building valuation purposes, loan or sales purposes Financial reports on budget execution, financial statements and other reports for internal and external use Ensuring compliance with laws and regulations Ensuring accountability and control Invoicing and collection: Invoicing and collection policies, procedures and forms Monthly invoicing and contract follow-up Invoicing and collection reporting and consultancy20 global vision
Budgeting and financial controlling Invoicing and collection Financial Management
PROCUREMENT & SUPPLY-CHAIN MANAGEMENT Global Vision succeeds in acquiring high quality products and services at competitive costs, thanks to its solid relationship with renowned suppliers. This allows the company to obtain better prices and achieve greater efficiency in the procurement and supply-chain management process. Global Vision efficiently designs, plans and controls supply-chain activities, achieving the objective of creating net value, building competitive infrastructure and synchronizing supply with client and project demand. Based on projections of future market prices and demand, Global Vision is able to optimize the level of inventory and minimize total costs during the course of a project. Acquisition policies, pricing and contracting, The Procurement & supply-chain management is a function of the Project management of Management & Building Construction division and is discharged whenever outside contractors the Property Management business unit requires it. The function consists of: Acquisition management: Acquisition policies, procedure and forms Pricing and contracting Equipment and material acquisition management Invoicing and collection; reporting and consulting External contractors’ management: Management of outside contractors Stocks and inventory management Stock management services Identification and control of owner’s property Efficient stocks and inventory operation22 global vision
External contractors’ managementAcquisition management Procurement and Supply-chain Management
ADMINISTRATION & IT MANAGEMENT Global Vision considers excellent customer service to be essential to its win-win approach to business, since building trust, loyalty and a sense of security always translates into profitability for all stakeholders. Therefore, Global Vision has designed and implemented a complete scheme of help desk and virtual concierge services, which raises tenants’ satisfaction and grows proprietor’s revenue. The Administration & IT management function of the Property Management department consists of the following services: Help desk: Call center services 24/7 help desk, 24/7 help desk services virtual concierge, Handyman services (plumbing, electrical, mason and carpentry services) IT & IS management Virtual concierge: Supply and provision of groceries, toiletries, etc. Cleaning and laundry Courier services Transportation services Personal assistant services Restaurant reservations; business meetings; tickets and other entertainment requests IT & IS management: Property management software implementation and upgrade LEGAL MANAGEMENT Global Vision acknowledges that its clients must rest assured that all contracts, procedures and policies generated by a property’s life cycle comply with all laws and regulations, and are designed to their profit. Consequently, the company has built a team of legal advisers with significant experience in property development and property management, which can always deliver the most appropriate legal and contractual solutions. The Legal management function of the Property Management department consists of: Legal counseling and legal representation Legal management, Contracts and formscontracts and forms, Specialized counseling on specific issues (commercial, litigation, etc.) legal counselling24 global vision
Virtual conciergeHelp desk IT and IS management Administration and IT Management
Global Vision’s clients include private organizations and individuals,solid investors, and real estate developers who seek industry-leadingexperts with proven results, able to deliver the entire range of propertymanagement services.
Global Vision delivers full property management services for the secondlargest office building in Romania, which comprises 50,000 sqm ofoffice space and 17,000 sqm of developed land, and which required aninvestment of €50,000,000.
BOB TOWER In August 2010, Global Vision was appointed property manager for BOB Tower, the second largest office building in Romania. For the next five years, Global Vision will provide the entire range of property management services: facility management (building and technical management as well as security and access control), IT management, leasing management, legal and financial management. Global Vision will also be responsible for the property’s marketing and communication, essential to deriving sustainable profit. In terms of office space, BOB Tower is surpassed only by its twin tower, BOC Tower. It comprises 50,000 sqm of office space and 17,000 sqm of developed land and required an investment of €50,000,000. The office building benefits from an outstanding location in one of the most coveted areas of Bucharest: the northern part of the city, between the most beautiful lakes of the area. More conveniently, this area is home to the most elegant residential villages as well as the busiest corporate HQs in the city. Its grandeur and sleek yet friendly design, together with the thousands of young rising managers, make BOB Tower one of busiest and beautiful landmarks of corporate Bucharest. Global Vision had a significant involvement at each stage of the BOB Tower’s life cycle, consistent with its business vision of offering integrated real estate solutions. In July 2007, Global Vision was selected as General Contractor for BOB Tower, and finished construction in August 2008 after a focused effort of 13 months. The organization discharged property development and building construction tasks, such as project design, project management, technical installations and interior architecture. Upon completion, Global Vision’s strong credentials and capabilities recommended the organization as the best property manager for BOB Tower.30 global vision
Global Vision delivers full property management services for the largestoffice building in Romania, which comprises 60,000 sqm of office space.
BOC TOWER In August 2010, Global Vision was appointed property manager for BOC Tower, the largest office building in Romania. For the next five years, Global Vision will provide the entire range of property management services: facility management (building and technical management as well as security and access control), IT management, leasing management, legal and financial management. Global Vision will also be responsible for the property’s marketing and communication, with the aim of achieving and maintaining 100% occupancy rate. BOC Tower offers even more office space than its twin tower, BOB Tower. It has seven floors, with three levels of underground parking and a total area of 70,000 sqm, which required a €110,000,000 investment and 18 months of work. BOC Tower is located in the most coveted office location in Bucharest and provides world-class services to the corporate tenants occupying the 60,000 sqm of premium office space. Simply put, it redefines the standards of the corporate work environment. The magnificent ground floor architecture accentuates the building’s beauty, while restaurants and coffee shops facilitate the fast-paced environment. A banking branch located conveniently in the building complements the financial needs of its corporate residents even further. As in the case of BOB Tower, Global Vision’s involvement in the building construction had already a successful record. The company had previously won and fulfilled a building construction contract, which included installations and building technology activities. Global Vision’s high-standard service and extensive capabilities recommended the company as the preferred property manager of the BOC Tower.34 global vision
Global Vision discharges the entire range of property management servicesfor Upground Residential, a luxury residential complex comprising 600apartments developed on a total area of 130,000 sqm.
UPGROUND RESIDENTIAL In July 2011, Global Vision signed a 5-year contract with the Upground Residential owner, based on which the company delivers the entire range of property management services. The property management contract covers facility management tasks (building management, technical maintenance, cleaning service and safety and security), IT & administration management (24/7 help desk, virtual concierge, handyman services), legal and financial management. Global Vision has also assumed marketing and communication and sales and leasing functions, and significantly contributes to returning a sustainable profit for its client. Upground Residential is split into two of the city’s most luxurious condominium towers, delivering incomparable space, service and luxury. They comprise 600 apartment units, with 7,000 sqm dedicated to commercial and leisure facilities, a 3,000 sqm fitness center, school, kindergarten and medical facilities. Each residential unit has 17 levels and two underground parking levels. Additionally, a stylish hotel-like lobby with concierge services ensures both tenants and guests are taken care of. Upground Residential has an area of 130,000 sqm and its construction was finished in early spring 2011. The property was largely sold out in advance of completion, as buyers realized that owning one of these extraordinary condominiums represents the quintessential lavish European lifestyle. Global Vision is a genuine provider of real estate integrated solutions, possessing also an extensive expertise in building construction and civil engineering, built by its highly-qualified engineers and competent workers. That is why the organization had previously won the contract for delivering the installations and intelligent building technology systems for Upground Residential, a contract valued at €3,000,000. When the building was finalized, the owner selected Global Vision to manage the asset, based on the organization’s excellent record as a property manager.38 global vision
Global Vision is the property manager of the Omnilogic Corporate Campus,which includes two office buildings, a warehouse, a datacenter, and aparking lot with a total GLA of 25,000 sqm.
CORPORATE CAMPUSOMNILOGIC In March 2011, Global Vision has signed a 5-year contract that covers the property management for Omnilogic Corporate Campus. As a property manager for Omnilogic’s mixed-use facility, Global Vision has assumed facility management (building management, technical maintenance, safety & security, cleaning services) and IT&C management of all installed equipments. With a total GLA of 25,000 sqm, Omnilogic Corporate Campus consists of two office buildings of 12,000 sqm, a warehouse of 3,000 sqm, a datacenter of 2,000 sqm (accredited by British Standard Institute with ISO 27000), and an 8,000 sqm parking lot. Omnilogic Corporate Campus is one of the most treasured projects on which Global Vision has worked, since it embodies the organization’s business vision, focused on delivering the full package of real estate solutions, corresponding to each stage of property’s life. In March 2007, based on the company’s technical expertise and solid development, the client chose Global Vision to undertake the complex project of designing and developing a new business infrastructure, which had to answer office, warehouse and data center needs. Global Vision’s involvement covered property development, construction project management, building construction & civil engineering. The company’s tasks included structure execution, building and installation construction, intelligent business technology systems, landscape architecture (interior & exterior gardens) design, as well as on-site civil engineering (roads, alleys, parking lots). When the campus was finalized, Global Vision won the property management contract of the mixed-use complex, ensuring thus that the client will fully benefit from the investment.42 global vision
Global Vision is the property manager of Olympus Tower, an AA-classoffice building comprising 25,000 sqm office space and hosting a singlepremium client.
OLYMPUS TOWER In January 2009, Global Vision won a 5-year contract that covers a large portion of property management service for Olympus Tower, and includes facility management (building management, technical maintenance, safety & security, cleaning services) and IT & admin tasks (24/7 help desk, handyman services, virtual concierge). Olympus is a five-level, AA-class office building dedicated to a single client, and comprises 25,000 sqm and 9,000 sqm of developed land (landscape and parking). Olympus Tower benefits from an outstanding location in one of the most coveted areas of Bucharest: the northern part of the city, between the most beautiful lakes of the area. More conveniently, this area is home to the most elegant residential villages as well as the busiest corporate HQs in the city. Olympus Tower serves as new headquarters of Bancpost, member of Eurobank EFG. Bancpost is one of the largest and most prominent banks in Romania, with over 3,700 employees, 285 branches, eight Regional Centers and twenty-five Business Centers. Established in 1991 as a full- service public bank, Bancpost became the first fully-privatized bank in Romania, in November 2002. As in the case of the majority of projects for which the organization acts a property manager, Global Vision had been involved in the property development and building construction and civil engineering of the Olympus Tower. The company was in charge with entitlements and project design, as well as installations, interior architecture, on-site civil engineering and landscape architecture. After delivering the building to the investor, Global Vision was selected as the fittest organization to provide property management services.46 global vision
Global Vision acts as property manager for 11 Iunie Office building, aneight-level construction finalized in 1997, which has a total surface area of3,500 sqm and is rented to Hewlett-Packard.
11 IUNIE OffICE BUILDING In January 2011, Global Vision signed a 3-year contract for the property management of 11 Iunie Office building, covering facility management services such as technical maintenance of elevators, generators, chillers, boilers, fire pumps & hydrants, fire detection, cleaning services, as well as security and access control management. According to the contract, the company is also in charge with the management of all relations with third-party suppliers. With a total surface area of 3,500 sqm, 11 Iunie Office Building was finalized in 1997 and has eight levels, one underground and seven above ground. The building is rented to Hewlett-Packard, one of the most prestigious multinational IT&C companies, active in 170 countries worldwide. Since HP’s core business is technology, it has strict requirements regarding the technical standards of its buildings, most important of which is staying continuously connected to its offices around the world, in order to run its operations smoothly. For this reason, the owner of 11 Iunie Office Building needed to hire a property management company that could handle strict SLAs. The proprietor found out that Global Vision is responsible for the property management of the two biggest office buildings in Bucharest and Romania, as well as for mixed-use facilities, and was therefore convinced that Global Vision possesses the knowledge and the expertise required to successfully perform such a complex job.50 global vision
Global Vision delivers property management services for the G4S’mixed-use business campus, which comprises an office building, awarehouse, and a cash processing center, with a total GLA of 5,000 sqm.
G4S In December 2009, Global Vision was selected property manager for G4S’ business campus, and currently discharges facility management services (building management, technical maintenance, safety & security, cleaning services) and IT & admin tasks (24/7 help desk, handyman services, virtual concierge). With a total GLA of 5,000 sqm, G4S’ mixed-use facility is composed of a cash processing center, a warehouse and an office building, and required an initial investment of €2,000,000. G4S’ business campus is one of the organization’s milestone projects, because it offered Global Vision the chance to prove once again that it possesses a global understanding and an extensive real estate expertise, that can grasp the big picture and make sure all stages of property growth are taken into account and efficiently acted upon. In May 2009, G4S closed a deal with Global Vision, based on which the company delivered the entire range of real estate solutions, starting from property development and construction & civil engineering to project management. Its activities included identifying a strategic location for the campus, feasibility studies, land acquisition, infrastructure development and entitlements, project design. Global Vision was also in charge with structure, building and installation construction, as well as on-site engineering (roads, alleys, parking lots). After 6 months, the company finalized the mixed-use industrial complex, presented its property management credentials, and persuaded the client that Global Vision is the property manager that could best answer the campus needs.54 global vision
Global Vision is the property manager of the new regional center ofEuromaster, part of the Michelin Group. The facility is a 5,000 sqmturn-key industrial project that comprises an office building, a warehouse,and a vehicle service area.
EUROMASTER In October 2009, Global Vision was selected property manager for the newly built regional center of Euromaster. The property management contract focuses on facility management tasks: designing of technical policies and procedures, maintenance of HVAC, elevators, power systems, and life and safety systems’ (smoke & fire detection, signage & evacuation), business continuity plans and emergency scenarios, as well as technical reporting. The campus is a mixed-use project built on 5,000 sqm and consists of an office building, a warehouse, and a vehicle service area. Euromaster regional center from Ghiroda, Timis County, belongs to a representative series of projects, which includes Omnilogic, G4S and FAN Courier campuses, and which embodies the organization’s business vision, focused on delivering the full package of real estate services, corresponding to each stage of property’s life. Global Vision had a consistent involvement in the project’s development, and assumed responsibility for property development (market research, site selection, feasibility studies, land acquisition, project design, and infrastructure development), construction project management, structure execution and on-site civil engineering (roads, alleys, parking lots). The initial investment for developing the property amounted to €1,000,000. Global Vision finalized the campus in 5 months and won the contract for property management, due to its extensive knowledge of the asset and outstanding record of discharging property management services.58 global vision
Global Vision delivers property management services for FAN Courier’s newlogistics center that comprises a warehouse, a service facility and an officearea totaling 3,100 sqm.
fAN COURIER Global Vision won the property management contract for FAN Courier’s new logistics center. The agreement focuses on facility management tasks: designing of technical policies and procedures, maintenance of HVAC, elevators, power systems, and life and safety systems’ (smoke & fire detection, signage & evacuation), business continuity plans and emergency scenarios, as well as technical reporting. Consistent with FAN Courier’s business strategy, the campus is a mixed-use turn-key facility that serves the western part of Romania, one of the most economically dynamic regions. It comprises 3,100 sqm and consists of a warehouse, a service facility and an office area. The logistics center belongs to a representative series of projects, which includes Omnilogic, G4S and Euromaster campuses, and which embodies Global Vision’s business strategy of delivering integrated real estate solutions, managing the asset from its very inception until leasing it to the client. Global Vision’s commitment to project success included land development tasks (market research, site selection, feasibility studies, entitlements, land acquisition, and infrastructure development), actual construction and civil engineering, as well as project management. The initial investment for developing the property amounted to €1,000,000. Upon completing the campus after 6 months of work, FAN Courier authorized Global Vision to assume property management duties, taken into consideration the organization’s premium portfolio that includes some of the largest office and mixed-use buildings in Romania.62 global vision
Global Vision is property manager of the Basketball Arena, a 2,000 sqmbasketball facility, built on 10,000 sqm property, which is compliant withInternational Basketball Federation standards.
BASKETBALL ARENA In December 2009, Global Vision won the property management contract for the Basketball Arena, an agreement which included cleaning, security and access control, technical maintenance and IT and administration management services. Located in Bucharest, within the largest national sports complex (Lia Manoliu), the Basketball Arena is the first Romanian basketball hall entirely and uniquely dedicated to this sport. The new Basketball Arena has a 2,000 sqm surface area built on 10,000 sqm property, meets the highest standards in basketball and is fully equipped and compliant with FIBA standards for hosting international championships and prestigious basketball competitions. Its capacity exceeds 500 people. The Basketball Arena is the crown jewel of the Romanian Basketball Federation and its 75-year anniversary was highly celebrated with the inauguration of this exceptional and modern facility. Due to Global Vision’s significant expertise in building different types of structures, as well as its diverse service offerings - property development, project management, building construction and civil engineering, property management, the company assumed a larger involvement in delivering the project. Global Vision’s responsibilities included complete restoration, capital repairs, roof renovation, fire protection systems for both metallic and non-metallic structures, façade renovation (including thermal isolation and aesthetic renovation) and a complete floor upgrade in accordance with the FIBA quality and elasticity standards. Moreover, Global Vision replaced all sanitary installations and installed the HVAC and power-supply systems. Global Vision’s engineers were also responsible for the 10,500 sqm vertical systematization and on-site civil engineering (repairing of roads, landscape architecture, alleys and parking lots). Based on organization’s outstanding track record in facility management, FRB entrusted cleaning, security and access control, technical maintenance and IT and administration management services to Global Vision.66 global vision
Global Vision delivers property management services for City Mall, with aGLA of 50,000 sqm, and South Center Parking, with a GLA of 34,000 sqm.
SOUTH CENTER PARKING &CITY MALL Global Vision has been acting as property manager for City Mall, being responsible for facility management (technical maintenance, building management, security and access control). Global Vision has also won the contract for South Parking property management, which covers facility management (technical maintenance, building management, security and access control). City Mall has a GLA of 50,000 sqm and was finalized after 18 months of real estate development. City Mall is a unique and vibrant public place where people come to meet friends, find out the latest fashion trends, and enjoy an outstanding urban culture ambience. It is a place where different frames of mind can come together and take delight in countless flavors of their choice. South Center Parking is the second largest parking building in Romania, with a GLA of 34,000 sqm and required a total investment of €18,000,000, made during 18 months of real estate development. South Center Parking was initially raised in order to serve only City Mall’s clients. It is located just across the street from City Mall and it is directly connected to the retail gallery’s second floor through an unconventional construction resembling a submarine. Global Vision’s involvement in the development of both projects was decisive in winning the property management contracts, since the company acquired a comprehensive understanding of the assets’ needs. For City Mall, Global Vision designed and implemented IT&C networks, security systems, access control, fire security, power and power back-up systems. Moreover, Global Vision signed on as project design and supplier of ITBS for South Center Parking. The investor decided that it is important to extend the partnership with Global Vision as a property manager, since he needed reliable facility and administration management services for the assets.70 global vision
Global Vision provides project management services for PGV Tower, anoffice building in downtown Bucharest that comprises 12 levels and18,000 sqm.
PGV TOWER Global Vision has been acting as property manager for PGV Tower, with a contract that covers facility management (technical maintenance, building management, security & access control) and IT and administration management. PGV Tower is a 18,000 sqm office building and datacenter, built on 12 levels. Formerly the headquarters of Bancpost (Eurobank EFG) and ERS, PGV Tower is one of the first AA-class office buildings developed in Bucharest and a landmark of its neighborhood. Located two minutes away from the first mall ever to be opened in Bucharest, and the only one for four years thereafter, PGV Tower saw amazing population growth in the area in which was developed. The building’s 12 levels are silent witnesses to a demographic explosion of little or no precedence in post-revolution Romania. Initially designed to become a luxury hotel for senators, PGV Tower has retained an innate beauty and sophistication true to its original purpose. The top floors of the tower feature spectacular full-floor luxury offices topped by a Parisian-style glass cupola. Global Vision has provided PGV Tower with Intelligent Building Technology Systems. During the execution period, the company identified the asset’s characteristics and demands and made a competitive offer that won the contract for facility and IT and administration management.74 global vision
The Romanian Institute of Property Management aims to establishindustry rigorous standards, to train and build a new generation of propertymanagement professionals, able to deliver the entire range of taskscomposing one of the most important branches of real estate services.
THE ROMANIAN INSTITUTE OfPROPERTY MANAGEMENT The fastest growing property management company in Romania, Global Vision has founded the Romanian Institute of Property Management, a training and development corporate unit aiming to establish rigorous industry professional standards, to train and grow a new generation of property management specialists, able to deliver the entire range of tasks composing one of the most important branches of real estate services. Property Management is the science of managing the owners’ real estate through maximizing the income potential of their investment and building an excellent relationship with tenants and third-party suppliers. As a business function, property management has been adopted by the Romanian real estate market once investors realized they needed dedicated specialists to increase the profitability level and to cater for the complex needs of office buildings, commercial facilities, residential campuses or mixed-use complexes. Focused on modeling and developing the Although there are clients and service providers who tend to interpret it asprofessional standards pertaining only to facility management, the Romanian Institute of Property and competences Management is aware that property management includes an entire set of interconnecting functions, surpassing in scope and required expertise the facility management competence. From facility management to procurement services, from tenants’ liaison to legal and financial management, from building management to sales & marketing management, a premium property manager must have the capability to integrate all services under a business division umbrella and deliver them efficiently. Far from being a simple service provider, the property manager must meet the interests of all stakeholders, and to secure the property’s profit. The Romanian Institute of Property Management has assumed the challenging task of modeling and developing the professional standards and competences in a management service area still nascent in Romania. 78 global vision
The Romanian Institute of Property Management has set up comprehensive training and career development programmes that address current and future property management professionals’ needs at all levels of seniority. The training and career development programmes are structured on the eleven basic pillars composing the scope of property management: Research and analysis Strategy and planning Financial and accounting Property management Facility management Training and career development Sales and leasing programmes answering Marketing and communications professionals’ needsat all levels of seniority Procurement and supply-chain Customer service Human resources Legal and contract management All training programmes include not only theoretical models and best practices, but also real-life case studies that contribute to a better understanding of the matter and function as a step-by-step practical guide for trainee’s professional path. property management 79
RIPM QUALIfICATIONS RIPM offers four professional qualifications, designed for practising property management specialists and managers aspiring to higher positions. The focus of our programmes is rooted in property management practice, from junior levels to senior and executive levels. Our qualifications are integrated programmes, each comprising six courses (three compulsory courses and three electives) and balance your learning time between 60% case studies, exercises and applications with 40% theory and academic study. 4 executive diploma in property management 4 3 professional diploma in property management 3 professional certificate 2 in property management 2 1 introductory certificate in property management 180 global vision
1. RIPM Introductory Certificate in Property ManagementPrerequisites: University or baccalaureate diploma No previous experience necessary Letter of reccommendation from current employer or academia Proficiency in English2. RIPM Professional Certificate in Property ManagementPrerequisites: RIPM Introductory Certificate in Property Management or Minimum 3-year experience in the property management industry Letter of reccommendation from current or former employer Proficiency in English3. RIPM Professional Diploma in Property ManagementPrerequisites: RIPM Professional Certificate in Property Management or Minimum 5-year experience in the property management industry, at middle-management level Letter of reccommendation from current employer or major clients Proficiency in English4. RIPM Executive Diploma in Property ManagementPrerequisites: RIPM Professional Diploma in Property Management or Minimum 5-year experience in the property management industry, at senior level Letter of reccommendation from current employer or major clients Proficiency in English property management 81
RIPM QUALIfICATIONSCOURSE STRUCTURE Research and Strategy and Financial and Property FacilityRIPM analysis planning accounting management managementScope Understand industries and Develop strategies and Manage and evaluate financial Develop and execute Operate, maintain and markets action plans performance property and asset man- adapt a real estate agement strategies facility to the market and the owner’s business objectivesBusiness Scan the Analyse and Drive, Design, ex- Understand Lead and Identify Ensure the Design Effectivelycompetency environment interpret participate in ecute and and execute evaluate and exploit prop- and deliver manage for relevant available and influence understand the budget- financial and property erty’s full profitable and evalu- informa- information strategy imple- ing and accounting manage- potential is facility ate facility tion about according formulation. mentation financial teams for ment op- achieved manage- manage- specific in- to specific plans. controlling profitable real portunities, ment ment dustries and business activities. estate asset calculate, services. service markets. needs. management. reduce and providers. manage risks.RIPM Executive Diploma in Property ManagementCourses B2B market research and Aligning real estate with Investment real estate. Financ- Real estate asset man- Strategic facility manage- business intelligence. business strategy ing and asset valuation agement ment3 compulsory Managing complexity incourses (C) + 3 marketing researchelectives (E) (E) (E) (E) (C) (C)RIPM Professional Diploma in Property ManagementCourses Fundamentals of market Strategic management in Strategic and financial plan- Corporate property Property and building and marketing research property management ning for property managers management. Managing administration. Building II. Designing research that complex properties intelligence and smart3 compulsory supports strategic systemscourses (C) + 3 objectiveselectives (E) (E) (E) (E) (C) (C)RIPM Professional Certificate in Property ManagementCourses Fundamentals of market Implementing strategic Financial control and ac- Property management Building maintenance for and marketing research I. objectives and goals counting for non-financial intermediate level property managers Analysing and interpreting professionals3 compulsory datacourses (C) + 3electives (E) (E) (E) (E) (C) (C)RIPM Introductory Certificate in Property ManagementCourses Market and marketing Entry level corporate and Understanding basic financial Property management Facility management research. Scanning the business strategy statements introductory course introductory course3 compulsory environmentcourses (C) + 3electives (E) (E) (E) (E) (C) (C) 82 global vision
Marketing and Procurement and Legal & contract Sales and leasing Customer service Human resources communications supply-chain managementUnderstand, execute and Develop marcom strate- Understand procure- Create and manage Drive and implement Understand legal issues,manage a profitable real gies and implement ment and supply-chain, customer-focused teams organisational develop- effectively execute estate sales process integrated marcom plans negotiations and best and organisations ment through human contract management practices resourcesUnder- Design Drive, par- Man- Identify Profitably Understand Develop Understand Manage Under- Effectivelystand custom- ticipate in age and the most manage the various and imple- the differ- and evalu- stand managespecifics of ised sales and execute evaluate impactful and evalu- dimensions ment a ent roles ate the HR contract contractsales and processes, integrated advertis- optimisa- ate your of customer customer- and respon- depart- manage- creation andleasing in man- marketing ing agen- tion oppor- procure- service in focused sibilities ment’s ment and executionthe real age and communica- cies and tunities in ment teams the property approach of human activity ensure for maximis-estate evaluate tions plans. internal supply- and supply- management at all resources and per- compli- ing financialenviron- cross-or- marcom chain. chain industry. customer in the prop- formance. ance with perfor-ment. ganisation- teams. members. touch- erty man- the terms mance and al sales points. agement and con- minimising teams. industry. ditions. risks.lManaging and servicing Leading and working in Aligning supply-chain Achieving profitable custom- Human relations for Authoring and negotiat- international key ac- multifunctional marcom management with corpo- er-focused organisations property and asset ing complex property counts in real estate teams rate strategy managers management contracts (C) (E) (E) (E) (E) (E)lSelling through different Value-based B2B market- Using supply-chain Achieving customer excel- Performance and talent Contract management.channels. Managing real ing for non-marketing management as a com- lence in property manage- management in human Service level agreements estate sales teams professionals petitive advantage ment resources and performance (C) (E) (E) (E) (E) (E)l Solution selling in real Integrated marketing Operational excellence in Quality teams and customer Understanding human Legal aspects. Landlord estate communications for real procurement and supply- care resources in property and tenant estate properties chain management management: recruit- ment, selection and development (C) (E) (E) (E) (E) (E)lFundamentals of sales in Fundamentals of Fundamentals of supply- Customer service at a Human resources intro- How to read and interpret a B2B environment marketing and branding chain management glance. Complaints man- ductory course a contract agement, wired customer service (C) (E) (E) (E) (E) (E) property management 83