Corporate Portal Summary

CrisMa_Lab: Corporate Portal On Line in pillole

http://cristianmazz.wordpress.com/

Fonte: Università di Bologna sede Forlì - Modelli di e-business - Prof. Moresi Giorgio

Agenda

Corporate Portal : un nome per tutte le occasioni

Tipologie

Macro Categorie Funzionali

Portal Implementation: who - why - what

Features

Component Model

Portal On Line

Tipologie di Corporate Portal

La trasformazione della conoscenza

Le macro-categorie funzionali Publishing : pubblicazione, personalizzazione e visualizzazione dei contenuti su web Document Management : supporti all’acquisizione ed alla gestione della conoscenza esplicita con funzioni di archiviazione, indicizzazione, correlazione, versioning e ricerca. Community : servizi interattivi sincroni (chat, istant messaging, ecc.) e asincroni (forum, mailing list, ecc.), finalizzati alla gestione della conoscenza implicita all’interno dell’azienda. Collaborative Work : funzionalità di supporto alla collaborazione ed al team working (ad esempio,groupware, e-rooms, videoconferenze, ecc.). Legacy Integration : funzionalità per l’accesso ai sistemi informativi aziendali Self Service : servizi interattivi ai dipendenti

Mapping Requisiti / Macro-categorie funzionali Istitutional Portal Le funzionalità maggiormente presenti sono quelle di self service e publishing ,

Mapping Requisiti / Macro-categorie funzionali Knowledge Portal Le funzionalità maggiormente presenti sono quelle di Document Management e Collaboration .

Mapping Requisiti / Macro-categorie funzionali Operational Portal Le funzionalità maggiormente presenti sono quelle di Integrazione Legacy e SelfService .

Gartner Magic Quadrant | Horizontal Portal

Who - Why - What What Who

Define portal audience (end users)‏

Define business objectives

Define high-level requirements to support objectives

Employees

Promote Collaboration

Reduce admin & maintenance costs

Increased Efficiency

Reduce Time To Market

Unified Search

Knowledge Management

Team Workspace

Collaboration Tools

Single Sign-On

Internationalization

Threaded Discussions

24x7 Uptime

Why

Portal Functions Makes portal more relevant to users and allows them to control the content they want, when they want it. Ability for a personalized user to indicate preferences, placement, and display of applications including instant messaging, discussion areas, group calendars, task tracking and shared document libraries. Customization Makes content more relevant and useful, increasing portal use and user productivity. The process of tailoring the portal to individual users’ characteristics, preferences or roles; personalized delivery of content/applications equates to giving people access to information and applications specific to their functions. Personalization Helps create a smooth user experience, a consistent look and feel, and a sharper focus. In addition, high usability increases productivity, decreases user errors, and improves sales on e-Commerce sites. The process to ensure a portal’s design, layout, ease of navigation, and presentation of data supports use by all groups of constituents and addresses cultural issues. Typically, 8 – 13% of budget should be spent here to ensure ease of use and obtain anticipated ROI. Usability / User Interface Business Objectives Definition Portal Function

Portal Functions Allows work to get done, content developed, and processes to take place in an automated, secure, and controlled manner. The automation of business processes that can be incorporated into the portal. Workflow Enhances communication, reduces support needs and speeds work. The tools around messaging, discussion, and general group development. Collaboration Makes content and services fresh and compelling to maintain and grow the audience and derive real benefit. Announces changes in registered content to a user; p ushes content changes and modifications more rapidly to users. Notification / Publishing Makes content applicable by type and enables relevancy searching by type. The process of enabling content and document management through organization, typically hierarchical, creating categories for search and repository. Categorization / Taxonomy Makes content more accessible, increases portal usefulness and increases user productivity. The process of matching user-submitted keywords or natural language with data stored in the portal repository, content repository, or database or in applications external to the portal. Search Business Objectives Definition Portal Function

Portal Functions Consolidated user management and help desk services across enterprise systems is a significant ROI factor. Value: Lower IT overhead in an enterprise The ability of a user to log on once to the portal and be automatically authenticated to all components and applications to which they have access. Single Sign-On Defines who sees what and who can do what. Allows all types of information and transactions to be incorporated into the portal. The process of giving someone permission to do or have something. Occurs after authentication is successful. Defined by roles. Authorization Business requirement drive the choice of authentication source. Simple: a database of usernames and encrypted passwords. More complex: LDAP. The process of determining whether someone is, in fact, who he or she is declared to be. Typically achieved through logon or digital certificates. Authentication Business Objectives Definition Portal Function

Component Model

ERP/CRM

Custom

CMS/DMS

RDBMS

SSO/Auth

LDAP

Data Feeds

Web Services

Customers Suppliers Employees Partners “ Pick the app-server first, not portal or integration servers.” “ The app-server will be the heart of sophisticated portals, managing and delivering business logic via the portal server to a variety of interfaces.” Forrester, August 2001 Application Development & Integration Framework Security and Single Sign On Services Enterprise Content Business Apps Access Management External Resources Multi-Channel Presentation Capabilities Enterprise-Class Management Services Commerce & Campaign Services Personalization Services Event Tracking & Metrics Personal Productivity & Self-Service Applications Unified Search & Index Taxonomy Support Tools Collaboration & Knowledge Mgt. Content & Document Management

Le fasi di Portal On Line

Rational Unified Process

Evolutionary Lifecycle Pattern

Approccio iterativo finalizzato al Delivery

Inception molto breve

Ripetute fasi di Elaboration

Construction e Delivery immediate delle componenti basilari

Evolutionary lifecycle pattern

Task/Activities e Deliverables

DELIVERABLES

The fully integrated Portal system

Release notes

Training material

DELIVERABLES

Deployment plan

DELIVERABLES

Prototypes

Creative design document

Technical architecture document

Governance Model

DELIVERABLES

Vision Document

Business case

TASKS/ACTIVITIES

Production Rollout

Technology Transfer

Training

TASKS/ACTIVITIES

Set up portal services

Integrate with the extended enterprise

User Directory

Content

TASKS/ACTIVITIES

Identify Content

Design Prototype

Complete system design

TASKS/ACTIVITIES

Vision/goals for the project and development of a business case

Identify Audience & Objectives

High level requirements

Supporting portal features

TRANSITION CONSTRUCTION ELABORATION INCEPTION

Logical and Graphic Design

Integration Steps Oracle 10g Portal UltraSearch Oracle 10g Application Server WebMail Portlet CM Portlet Search Portlet LDAP Integrator Portal Repository ECM Application Repository LDAP Mail Server Discoverer