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Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
Cresent network bpo  company profile
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Cresent network bpo company profile

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  • 1. 1 1 C R E S E N T B P O S E R V I C E S C O M P A N Y P R O F I L E W E S E E T O M O R R O W F I R S T . . .
  • 2. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 2 COMPANY PROFILE | User COMPANY PROFILE C R E S E N T B P O S E R V I C E S W E S E E T O M O R R O W F I R ST . . .
  • 3. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 3 qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjk lzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuio pasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnm qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjk lzxcvbnmqwertyuiopasdfghjklzxcvb nmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfg hjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvb nmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfg hjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvb nmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjkl zxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuio pasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnm “It’s An Era of COLLABORATIVE COMMERCE, Let’s Make It BIG TOGETHER” - Team CRESENT BPO Services
  • 4. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 4 I N T R O D U C T I O N W E S E E T O M O R R O W F I R ST . . . MISSION & OBJECTIVE CRESENT BPO Services was founded with the vision of producing innovative and affordable IT Enabled solutions to enable humanity to explore the opportunities and services we provide. To realize this vision, we will continually communicate with, and learn from our Customers, in order to improve our products and services. And, we will keep tune with the technology, no matter how fast it moves, to ensure our customers always have the best service available to them. OUR VISION “To be the leading provider of Superior, Secure, and Swift all Services.” OUR VALUES are Integrity, Teamwork, Enthusiasm, Can-Do and Will-Do Attitude, Taking Initiatives, Strong Leadership, and Creativity In Process Orientation. We are geographically located in eastern part of India (UTTAR PRADESH), was well established as an Information Technology Enabled Service provider Company. The Company has established in the industry by its highly dedicated Professionals to provide total IT enabled solutions services under one roof.
  • 5. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 5 We possesses with the latest technology to deliver excellent quality with turnaround time. We honor our customers with respect to ensure customer satisfaction by rewarding quality work on right time and in a right manner. Our latest business foray comprises of Data Entry, Data Processing, Data Conversion, Web Research, Scanning and Indexing Services. We are into state-of-art infrastructure with high end Pc’s and dedicated server and provide a helpdesk for our customers, which enables us to be competitive both in the domestic and global markets. Exceptional functional and technical expertise coupled with extensive industry knowledge makes us the ideal choice for a BPO firm to manage your outsourced assignments. W H A T W E D O . . . BPO SERVICES As an organization we specialize in comprehensive range of data entry services, web services strategy, server administration. we combine cutting-edge technology with strategic expertise to meet the evolving demands of THE NEW ECONOMY. We provide wide variety of services as per client requirement.
  • 6. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 6 OUR SERVICES PORTFOLIO INCLUDES:  DATA ENTRY DATA PROCESSING DATA CONVERSION WEB RESEARCH SCANNING & INDEXING SERVICES DATA ENTRY: CRESENT BPO offers a complete range of cost effective data entry services individually tailored to fulfill quality and turnaround time for our clients. We provide services to Multinational Corporations, webinars, Product launching, Events, professional or a private individual. OUR DATA ENTRY SERVICES INCLUDE:  ONLINE DATA ENTRY  OFFLINE DATA ENTRY  SURVEY DATA ENTRY  IMAGE DATA ENTRY  INSURANCE CLAIM DATA ENTRY  PDF DATA ENTRY  XML DATA ENTRY  EXCEL DATA ENTRY  MS ACCESS DATA ENTRY  HANDWRITTEN DATA ENTRY  CART DATA ENTRY
  • 7. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 7 At CRESENT BPO, we perform data entry completely through human resources to maintain excellent quality. We accept all kind of simple and complex data entry projects of any size and deliver excellent output in client specified formats. OUR COMPRTENCY: Provides offshore data entry services and can assist you by providing accurate data entry services tailored to your needs. We provide you with the assurance that your records will be accurate, prepared in a timely manner and done. With great care at our state-of-the-art Production Facility in the capital of U.P, LUCKNOW. Data Entry always provides quick and accurate data entry services for any business that needs data to be extracted from any source. Our Specially trained operators are experts and can provide you manuscripts, scanned images, web search, etc. We undertake data entry projects of any volume. We offer high quality, cost-effective data entry services. Our solutions will surly fit your needs weather it is a one- time need or an ongoing project. We also assure you that we will be at your service when you need us. OUR SERVICE QUALITY DRIVEN PROCESSES SUPPORT YOUR GROWTH TRAJECTORY…
  • 8. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 8 We concentrate more on accuracy and rapidity in online Data Entry, that include - ONLINE DATA ENTRY  ONLINE DATA ENTRY OF E-BOOKS  ONLINE CATALOG DATA ENTRY  ONLINE DATA CAPTURE / COLLECTION  ONLINE FORM PROCESSING & SUBMISSION  ONLINE BUSINESS CARD DATA ENTRY INTO ANY FORMAT  ONLINE DATA ENTRY AND COMPILATION FROM WEB SITE  DATA ENTRY FROM BOOKS WITH HIGH ACCURACY & SPEED  DATA ENTRY FROM IMAGE FILE IN ANY FORMAT  ONLINE DATA ENTRY FROM HARDCOPY/PRINTED MATERIAL INTO MS OFFICE  STRATEGIC ONLINE DATA ENTRY INTO SOFTWARE PROGRAM AND APPLICATION  ONLINE DATA ENTRY FOR MAILING LIST / MAILING LABEL  TYPING MANUSCRIPT INTO MS WORD  ONLINE EDITING, SORTING, & INDEXING DATA- ANY FORMAT OFFLINE DATA ENTRY  DATA GATHERING FROM VARIOUS SITES  VALUABLE URL LIST COLLECTION  OFFLINE FORMS FILLING DATA PROCESSING SERVICES: A wide variety of industries and clients ranging from professionals to retailers, manufacturers to service providers, we help them tackle their Data Processing challenges. Our wide ranging Data Processing Services, that include:  FORM PROCESSING  IMAGE PROCESSING  WORD PROCESSING  SURVEY PROCESSING  CHECK PROCESSING Our special services are to present data entry through books or pages, EBooks, Yellow Pages with White Pages Keying, etc,. We can also provide data for business
  • 9. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 9 transactions like sales, purchase, payroll, data through images in any format, different type of data conversion, data extraction from unstructured content to build easy- to-use spreadsheets or database, etc. By providing accurate data we deliver substantial cost savings and productivity gains for our clients. DATA CONVERSION SERVICES: Data conversion is of vital importance to any business in this age of information and CRESENT BPO can convert data through various file formats and media to others. Easy access to data ensures any business to function effectively, and saves them a considerable amount of time and money. Use our Data Conversion Services which are ideally suited to your businesses:  DOCUMENT CONVERSION  FILE CONVERSION  PDF CONVERSION  HTML CONVERSION  XML CONVERSION  WORD CONVERSION  OCR CONVERSION Using leading-edge technologies and skilled staff, we convert your any kind of data into a variety of useful digital formats. We capture data from all types of manuscripts forms accurately, rapidly, and cost- effectively. Convert your data into a powerful management resource. We possess a vast experience in the market of providing data, we can also cater to your data through conversion needs. Convert your valuable data stored and accumulated over the years in the form of paper files or reports, before it gets irrecoverably lost because this is the only best way to boost up your own business. We undertake data conversion projects of any quantity. IMAGE SCANNING & INDEXING: By utilizing Image Scanning and Indexing services, you can unshackle your company from the hassles and
  • 10. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 10 disadvantages of maintaining all your business documents in hard copies. You can manage all the voluminous data and images in electronic/digital format. We capture data from:  OPTICAL CHARACTER RECOGNITION (OCR),  INTELLIGENT CHARACTER RECOGNITION (ICR),  OPTICAL MARK RECOGNITION (OMR) TECHNOLOGY AND IF NEEDED WITH SPECIAL SOFTWARE ROUTINE. We provide high quality Scanning and Indexing services in accordance with any format of document and image. We offer superior quality scanned files and coded data. Our experienced team of document scanning experts provides services to support large scale projects within quick turnaround time. Your critical business data is safe and secure by availing the services of our BPO Services. Give us your data and we will get it back to you quickly and accurately, whenever needed. We present ourselves as a fast growing BUSINESS PROCESS OUTSOURCING (BPO) organization provides simple, efficient, cost-effective and quality service provider to businesses. The success of the solutions provided has resulted into an exponential growth opportunity for the company. We offer fine quality data entry service product at competitive rates. Our data entry accuracy is better than 98.5% and the turnaround time is 10 to 12 hours for standard data entry service. Our experienced data entry operators are knowledgeable in all areas of data management. YOUR PARTNERS FOR GROWTH
  • 11. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 11 Our data entry work is superior and completely accurate and of legal quality. Our SERVICES we aim at providing state-of-the-art paperless Office Management Services including but not limiting to Data Entry. We will transmit finished reports to you by secure encrypted e-mail, secure FTP (file transfer protocol), fax, and secure Internet sites, direct modem and hard copy delivery. We meet and exceed international rules and regulations. A Standard 12 to 24 hours turn-around time is our norm, we also provide STAT services. We are one of the fastest growing outsourcing service providers. Our highly experienced unit has data entry expertise in specialties like online, offline, survey, pdf, xml, excel, cart, ms access, databases, image data entry. We realize that outsourcing of data entry is a very important part of the various business industry area and we take all precautions to make sure your data entry document is done with utmost care and quality. WHY CHOOSE US:   SKILLED TALENT WORKING 24/7, 365 DAYS.  TALENTS ARE CONSTANTLY TRAINED IN OUR TRAINING CENTER TO DEVELOP THEIR COMPENTENCY & SKILLS.  WE PROVIDE BEST TURNAROUND TIME REQUIREMENTS.  3 LEVELS OF QUALITY MAPPING & CONTROL.  VERY HIGH ACCURACT LEVELS. (<99% ACCURACY)  SECURE 128 BIT ENCRYPTION TECHNOLOGY. W E S E E T O M O R R O W F I R S T . . .
  • 12. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 12  BROWSER BASED TRANSFER OF FILES. ALSO AVAILABLE, FTP OR E-MAIL SYSTEMS.  FULL WORK FLOW MODULES AVAILABLE.  DEDICATED IT DEPARTMENT. Having highly skilled and experienced data entry experts who are knowledgeable in all areas of data entry, we can guarantee you with superior and completely accurate and of legal quality data entry work. We ensure 100% security and confidentiality of your documents. Once we complete your data entry work, we transmit finished reports with the help of secure FTP (file transfer protocol) fax, secure encrypted e-mail, direct modem and hard copy delivery. We can also assist you with backlog or overflow, working hand in hand with your in-house administrative department. We are extremely sensitive about the regulations that affect the medical industry.   WE HAVE 24 X 7 SECURITY PERSONNEL MANNING OUR OFFICE.  NONE OF OUR DATA ENTRY WORK LEAVES OUR OFFICE AND WE DON'T HAVE ANY SUB-CONTRACTORS AND HENCE THE CLIENT INFORMATION DOES NOT LEAVE OUR OFFICE.  ALL THE EXTERNAL DRIVES INCLUDING PEN, CD, DVD DRIVES ARE DISABLED ON EACH COMPUTER.  NO PERSONAL IS ALLOWED TO BRING IN ANY FLOPPIES, ANY ELECTRONIC  DEVICES INCLUDING LAPTOPS, PDA.  NO PERSONNEL ARE ALLOWED TO BRING IN OR TAKE OUT ANY PAPER OR ANY WRITTEN DOCUMENTS.  EVERY EMPLOYEE IS CHECKED ON ENTERING AND LEAVING THE PREMISES.  WE ALSO HAVE INSTITUTED A SYSTEM WHERE THERE IS RANDOM CHECKING ON A REGULAR BASIS.  OUR COMPUTERS REQUIRE PASSWORDS TO START WINDOWS AND TO USE THE COMPUTERS.  WE HAVE FIREWALLS AND ANTIVIRUS SOFTWARE ON ALL THE COMPUTERS AND UPDATE VIRUS DEFINITIONS DAILY.  MONTHLY BACK-UPS OF COMPUTER SYSTEMS WILL BE DONE AND STORED IN LOCKERS PASSWORD PROTECTED.
  • 13. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 13  ALL OUR EMPLOYEES SIGN A CONFIDENTIALITY AND NON- DISCLOSURE AGREEMENT.  WE MAINTAIN UP-TO-DATE CONTRACTUAL AGREEMENTS WITH ALL BUSINESS PARTIES.  WE HAVE INSTITUTED SECURITY MEASURES TO PROTECT THE SECURITY AND INTEGRITY OF PROTECTED INFORMATION ACCORDING TO GUIDELINES.  WE FOLLOW 128 BIT ENCRYPTION FOR ALL TRANSFERRED FILES.  OUR ENTIRE WORK FORCE IS TRAINED ON PRIVACY, SECURITY, AND CONFIDENTIALITY. WE STRIVE TO MEET AND EXCEED INTERNATIONAL REGULATIONS ON ALL MATTERS. INFRASTRUCTURE: We have our office space of 1200 Sq. Ft in the heart of Lucknow, India. Our Center is equipped with redundant data and telecommunication links to ensure uninterrupted workflow. The development center is linked to Internet through a 2Mbps Broadband ADSL connection, 2Mbps BSNL Internet & 128 Kbps ISDN Link with Redundant dial-up Internet Connection. Our center is equipped with UPS systems and generators to ensure uninterrupted power supply to the operations for day stretch.
  • 14. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 14 TRAINING: We have a strong belief that a data entry company’s foundation is the quality of data management training its associates acquire. Our DEs are recruited after implementing very strict selection procedures. They pass through various levels of screening tests, which include test in English, general aptitude, and an audio test to be transcribed. They are guided, organized, and trained by experienced faculty/professionals that are always on-hand to share their knowledge, expertise, and to enhance and refine the skills of the trainees. The scheduled duration of the training program is five weeks and even extendable depending on the performance of the candidates. This is followed by another five months of on-the-job training where trainees are exposed to real production atmosphere. CARING & SHARING THROUGH TRAINING FOR ATTAINING HIGH PRODUCTIVITY AND PROFITABILITY FOR CLIENTS AND PARTNERS . . .
  • 15. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 15 TECHNOLOGY: We offer this overview on the key points of the technology to help you understand how digital technology and the internet have made this all possible. We consider our data entry operators as language specialists who must possess a unique set of core competencies in order to perform different language data entry. Below we have an overview of our technology and quality control. Please feel free to contact us with any additional questions. METHODS OF DICTATION: Digital dictation machines (Our preferred method): Reports are dictated on a digital recorder, which can be downloaded to a local computer that is connected to the Internet. The files are then transferred over the Internet to a secure server. These files are then downloaded by the operators who listen and perform data entry. Final documents are uploaded back to the server. Once the uploading process is completed, the clients can download them to their computer and thereafter can make prints or store electronically. All this is done using secure connections though passwords, etc. (Currently we support all digital recorders). Transferring of files FTP (File transfer Protocol): File transfer protocol creates a connection between your computer and our server and transfers the files to us and back. We will provide you with the software and any training necessary for this. QUALITY ASSURANCE: Quality is assured with all data entry reports going through 3 levels of checking by editors, proofreaders and editors to provide 99.5% accuracy. We always use the same data entry unit for the same office. HOW IT WORKS: Reliable services, state-of-the-art technology; ease of use, and unmatched convenience has made it an industry leader.
  • 16. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 16 OUR SYSTEM CAN BE DEFINED IN FOUR EASY STEPS: 1. Business professionals send the required documents through emails, FTP, DVDs, CDs, in any data formats. 2. Our experienced professionals perform required data entry operation. 3. The completed output undergoes 2 levels of Quality Control Audits, further proofread by our Senior Quality Control Specialist finally producing result, which are 98.5% accurate. 4. The completed file is then available in any data format for you to download. CONCLUSION: We offer scalable, customized process outsourcing data entry solutions backed by a deep pool of consulting, technology, industry, executive, and expertise to help you lower costs and increase quality of services. You will find our services helpful, not only will you reduce your precious time and efforts but also reduce the costs up to 75%. By outsourcing your services to CRESENT BPO , you will enjoy benefits like:  SUPERIOR QUALITY.  BEST COMPETITIVE RATES GLOBALLY  QUICK TRANSCRIPTION TURNAROUND TIME  CUSTOMER-SPECIFIC DATA ENTRY SERVICES, SOLUTIONS  STATE-OF-THE-ART HIGH TECH SOFTWARE TO COMPLETE ASSIGNMENTS  GUARANTEED SECURITY AND CONFIDENTIALITY OF ALL DATA  WE CHERISH OUR POLICY OF PROVIDING QUALITY SERVICES INDIVIDUALLY AND TAILORED TO THE NEEDS OF ALL CUSTOMERS.
  • 17. C O M P A N Y P R O F I L E - C R E S E N T B P O S E R V I C E S 17 REGISTERED OFFICE: CRESENT BPO SERVICES 10, Mandir Marg, Mahanagar Ext., Lucknow , U.P- 226017. INDIA. REQUEST FOR SERVICES (Please Email your REQUEST) EMAIL: info@cresentnetwork.com

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