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  • 1. C R E S E N T B P O S E R V I C E S 1 WE SEE TOMORROW FIRST . . . COMPANY PROFILE 1
  • 2. COMPANY PROFILE - CRESENT BPO SERVICES COMPANY PROFILE | User C R E S E N T COMPANY B P O PROFILE S E R V I C E S W E S E E T O M O R R O W F I R ST . . . 2
  • 3. qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjk COMPANY PROFILE - CRESENT BPO SERVICES lzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuio pasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnm qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjk lzxcvbnmqwertyuiopasdfghjklzxcvb nmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfg hjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvb nmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfg hjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvb “It’s An Era of COLLABORATIVE COMMERCE, nmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjkl Let’s Make It BIG TOGETHER” zxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuio - Team CRESENT BPO Services pasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnm 3
  • 4. COMPANY PROFILE - CRESENT BPO SERVICES INTRODUCTION OUR VALUES are Integrity, Teamwork, Enthusiasm, W E S E E T O M O R R O W F I R ST . . . Can-Do and Will-Do Attitude, Taking Initiatives, Strong Leadership, and Creativity In Process Orientation. MISSION & OBJECTIVE CRESENT BPO Services was founded with the vision of producing innovative and affordable IT Enabled solutions to enable humanity to explore the opportunities and services we provide. To realize this vision, we will continually communicate with, and learn from our Customers, in order to improve our products and services. And, we will keep tune with the technology, no matter how fast it moves, to ensure our customers always have the best service available to them. OUR VISION We are geographically located in eastern part of India (UTTAR PRADESH), was well established as an Information Technology Enabled Service provider “To be the leading provider of Superior, Secure, and Company. The Company has established in the industry Swift all Services.” by its highly dedicated Professionals to provide total IT enabled solutions services under one roof. 4
  • 5. COMPANY PROFILE - CRESENT BPO SERVICES We possesses with the latest technology to deliver excellent quality with turnaround time. We honor our Exceptional functional and technical expertise coupled customers with respect to ensure customer satisfaction with extensive industry knowledge makes us the ideal by rewarding quality work on right time and in a right choice for a BPO firm to manage your outsourced manner. assignments. Our latest business foray comprises of Data Entry, Data Processing, Data Conversion, Web Research, Scanning and Indexing Services. We are into state-of-art infrastructure with high end Pc’s and dedicated server and provide a helpdesk for our customers, which WHAT WE DO... enables us to be competitive both in the domestic and global markets. BPO SERVICES As an organization we specialize in comprehensive range of data entry services, web services strategy, server administration. we combine cutting-edge technology with strategic expertise to meet the evolving demands of THE NEW ECONOMY. We provide wide variety of services as per client requirement. 5
  • 6. COMPANY PROFILE - CRESENT BPO SERVICES OUR SERVICES PORTFOLIO INCLUDES:  SURVEY DATA ENTRY  IMAGE DATA ENTRY  DATA ENTRY  INSURANCE CLAIM DATA ENTRY  PDF DATA ENTRY DATA PROCESSING  XML DATA ENTRY DATA CONVERSION  EXCEL DATA ENTRY WEB RESEARCH  MS ACCESS DATA ENTRY SCANNING & INDEXING SERVICES  HANDWRITTEN DATA ENTRY  CART DATA ENTRY DATA ENTRY: CRESENT BPO offers a complete range of cost effective data entry services individually tailored to fulfill quality and turnaround time for our clients. We provide services to Multinational Corporations, webinars, Product launching, Events, professional or a private individual. OUR DATA ENTRY SERVICES INCLUDE:  ONLINE DATA ENTRY  OFFLINE DATA ENTRY 6
  • 7. COMPANY PROFILE - CRESENT BPO SERVICES At CRESENT BPO, we perform data entry completely through human resources to maintain excellent quality. We accept all kind of simple and complex data entry projects of any size and deliver excellent output in client specified formats. OUR COMPRTENCY: Provides offshore data entry services and can assist you by providing accurate data entry services tailored to your needs. We provide you with the assurance that your records will be accurate, prepared in a timely OUR SERVICE QUALITY DRIVEN PROCESSES manner and done. With great care at our state-of-the-art SUPPORT YOUR GROWTH TRAJECTORY… Production Facility in the capital of U.P, LUCKNOW. Our Specially trained operators are experts and can Data Entry always provides quick and accurate data provide you manuscripts, scanned images, web search, entry services for any business that needs data to be etc. We undertake data entry projects of any volume. extracted from any source. We offer high quality, cost-effective data entry services. Our solutions will surly fit your needs weather it is a one- time need or an ongoing project. We also assure you that we will be at your service when you need us. 7
  • 8. COMPANY PROFILE - CRESENT BPO SERVICES We concentrate more on accuracy and rapidity in online OFFLINE DATA ENTRY Data Entry, that include -  DATA GATHERING FROM VARIOUS SITES ONLINE DATA ENTRY  VALUABLE URL LIST COLLECTION  OFFLINE FORMS FILLING  ONLINE DATA ENTRY OF E-BOOKS  ONLINE CATALOG DATA ENTRY DATA PROCESSING SERVICES:  ONLINE DATA CAPTURE / COLLECTION  ONLINE FORM PROCESSING & SUBMISSION A wide variety of industries and clients ranging from professionals to retailers, manufacturers to service  ONLINE BUSINESS CARD DATA ENTRY INTO ANY FORMAT providers, we help them tackle their Data Processing  ONLINE DATA ENTRY AND COMPILATION FROM WEB SITE challenges. Our wide ranging Data Processing Services,  DATA ENTRY FROM BOOKS WITH HIGH ACCURACY & SPEED that include:  DATA ENTRY FROM IMAGE FILE IN ANY FORMAT  ONLINE DATA ENTRY FROM HARDCOPY/PRINTED MATERIAL  FORM PROCESSING INTO MS OFFICE  IMAGE PROCESSING  STRATEGIC ONLINE DATA ENTRY INTO SOFTWARE  WORD PROCESSING PROGRAM AND APPLICATION  SURVEY PROCESSING  ONLINE DATA ENTRY FOR MAILING LIST / MAILING LABEL  CHECK PROCESSING  TYPING MANUSCRIPT INTO MS WORD Our special services are to present data entry through  ONLINE EDITING, SORTING, & INDEXING DATA- ANY FORMAT books or pages, EBooks, Yellow Pages with White Pages Keying, etc,. We can also provide data for business 8
  • 9. COMPANY PROFILE - CRESENT BPO SERVICES transactions like sales, purchase, payroll, data through  WORD CONVERSION images in any format, different type of data conversion,  OCR CONVERSION data extraction from unstructured content to build easy- to-use spreadsheets or database, etc. By providing Using leading-edge technologies and skilled staff, we accurate data we deliver substantial cost savings and convert your any kind of data into a variety of useful productivity gains for our clients. digital formats. We capture data from all types of manuscripts forms accurately, rapidly, and cost- DATA CONVERSION SERVICES: effectively. Data conversion is of vital importance to any business in Convert your data into a powerful management this age of information and CRESENT BPO can convert resource. We possess a vast experience in the market data through various file formats and media to others. of providing data, we can also cater to your data Easy access to data ensures any business to function through conversion needs. effectively, and saves them a considerable amount of Convert your valuable data stored and accumulated time and money. over the years in the form of paper files or reports, before it gets irrecoverably lost because this is the only Use our Data Conversion Services which are ideally best way to boost up your own business. We undertake suited to your businesses: data conversion projects of any quantity.  DOCUMENT CONVERSION IMAGE SCANNING & INDEXING:  FILE CONVERSION  PDF CONVERSION By utilizing Image Scanning and Indexing services, you  HTML CONVERSION can unshackle your company from the hassles and  XML CONVERSION 9
  • 10. COMPANY PROFILE - CRESENT BPO SERVICES disadvantages of maintaining all your business provider to businesses. The success of the solutions documents in hard copies. provided has resulted into an exponential growth opportunity for the company. You can manage all the voluminous data and images in electronic/digital format. We capture data from: YOUR PARTNERS FOR GROWTH  OPTICAL CHARACTER RECOGNITION (OCR),  INTELLIGENT CHARACTER RECOGNITION (ICR),  OPTICAL MARK RECOGNITION (OMR) TECHNOLOGY AND IF NEEDED WITH SPECIAL SOFTWARE ROUTINE. We provide high quality Scanning and Indexing services in accordance with any format of document and image. We offer superior quality scanned files and coded data. Our experienced team of document scanning experts provides services to support large scale projects within quick turnaround time. Your critical business data is safe and secure by availing the services of our BPO Services. Give us your data and we will get it back to We offer fine quality data entry service product at you quickly and accurately, whenever needed. competitive rates. Our data entry accuracy is better than 98.5% and the turnaround time is 10 to 12 hours for We present ourselves as a fast growing BUSINESS standard data entry service. PROCESS OUTSOURCING (BPO) organization provides Our experienced data entry operators are simple, efficient, cost-effective and quality service knowledgeable in all areas of data management. 10
  • 11. COMPANY PROFILE - CRESENT BPO SERVICES Our data entry work is superior and completely copy delivery. We meet and exceed international rules accurate and of legal quality. and regulations. Our SERVICES we aim at providing state-of-the-art A Standard 12 to 24 hours turn-around time is our norm, paperless Office Management Services including but we also provide STAT services. not limiting to Data Entry. We are one of the fastest growing outsourcing service providers. Our highly experienced unit has data entry expertise in specialties like online, offline, survey, pdf, xml, excel, cart, ms access, databases, image data entry. We realize that outsourcing of data entry is a very important part of the various business industry area and we take all precautions to make sure your data entry document is done with utmost care and quality. WHY CHOOSE US:   SKILLED TALENT WORKING 24/7, 365 DAYS. WE SEE TOMORROW FIRST...  TALENTS ARE CONSTANTLY TRAINED IN OUR TRAINING CENTER TO DEVELOP THEIR COMPENTENCY & SKILLS.  WE PROVIDE BEST TURNAROUND TIME REQUIREMENTS.  3 LEVELS OF QUALITY MAPPING & CONTROL. We will transmit finished reports to you by secure  VERY HIGH ACCURACT LEVELS. (<99% ACCURACY) encrypted e-mail, secure FTP (file transfer protocol),  SECURE 128 BIT ENCRYPTION TECHNOLOGY. fax, and secure Internet sites, direct modem and hard 11
  • 12. COMPANY PROFILE - CRESENT BPO SERVICES  BROWSER BASED TRANSFER OF FILES. ALSO AVAILABLE,  WE HAVE 24 X 7 SECURITY PERSONNEL MANNING OUR FTP OR E-MAIL SYSTEMS. OFFICE.  FULL WORK FLOW MODULES AVAILABLE.  NONE OF OUR DATA ENTRY WORK LEAVES OUR OFFICE AND  DEDICATED IT DEPARTMENT. WE DON'T HAVE ANY SUB-CONTRACTORS AND HENCE THE CLIENT INFORMATION DOES NOT LEAVE OUR OFFICE. Having highly skilled and experienced data entry  ALL THE EXTERNAL DRIVES INCLUDING PEN, CD, DVD experts who are knowledgeable in all areas of data DRIVES ARE DISABLED ON EACH COMPUTER. entry, we can guarantee you with superior and  NO PERSONAL IS ALLOWED TO BRING IN ANY FLOPPIES, completely accurate and of legal quality data entry ANY ELECTRONIC work.  DEVICES INCLUDING LAPTOPS, PDA.  NO PERSONNEL ARE ALLOWED TO BRING IN OR TAKE OUT We ensure 100% security and confidentiality of your ANY PAPER OR ANY WRITTEN DOCUMENTS. documents. Once we complete your data entry work, we  EVERY EMPLOYEE IS CHECKED ON ENTERING AND LEAVING transmit finished reports with the help of secure FTP (file transfer protocol) fax, secure encrypted e-mail, THE PREMISES. direct modem and hard copy delivery.  WE ALSO HAVE INSTITUTED A SYSTEM WHERE THERE IS RANDOM CHECKING ON A REGULAR BASIS. We can also assist you with backlog or overflow,  OUR COMPUTERS REQUIRE PASSWORDS TO START working hand in hand with your in-house administrative WINDOWS AND TO USE THE COMPUTERS. department.  WE HAVE FIREWALLS AND ANTIVIRUS SOFTWARE ON ALL We are extremely sensitive about the regulations that THE COMPUTERS AND UPDATE VIRUS DEFINITIONS DAILY. affect the medical industry.  MONTHLY BACK-UPS OF COMPUTER SYSTEMS WILL BE  DONE AND STORED IN LOCKERS PASSWORD PROTECTED. 12
  • 13. COMPANY PROFILE - CRESENT BPO SERVICES  ALL OUR EMPLOYEES SIGN A CONFIDENTIALITY AND NON- is equipped with UPS systems and generators to ensure DISCLOSURE AGREEMENT. uninterrupted power supply to the operations for day  WE MAINTAIN UP-TO-DATE CONTRACTUAL AGREEMENTS stretch. WITH ALL BUSINESS PARTIES.  WE HAVE INSTITUTED SECURITY MEASURES TO PROTECT THE SECURITY AND INTEGRITY OF PROTECTED INFORMATION ACCORDING TO GUIDELINES.  WE FOLLOW 128 BIT ENCRYPTION FOR ALL TRANSFERRED FILES.  OUR ENTIRE WORK FORCE IS TRAINED ON PRIVACY, SECURITY, AND CONFIDENTIALITY. WE STRIVE TO MEET AND EXCEED INTERNATIONAL REGULATIONS ON ALL MATTERS. INFRASTRUCTURE: We have our office space of 1200 Sq. Ft in the heart of Lucknow, India. Our Center is equipped with redundant data and telecommunication links to ensure uninterrupted workflow. The development center is linked to Internet through a 2Mbps Broadband ADSL connection, 2Mbps BSNL Internet & 128 Kbps ISDN Link with Redundant dial-up Internet Connection. Our center 13
  • 14. COMPANY PROFILE - CRESENT BPO SERVICES TRAINING: We have a strong belief that a data entry company’s foundation is the quality of data management training its associates acquire. Our DEs are recruited after implementing very strict selection procedures. They pass through various levels of screening tests, which include test in English, general aptitude, and an audio test to be transcribed. They are guided, organized, and trained by experienced faculty/professionals that are always on-hand to share their knowledge, expertise, and to enhance and refine the skills of the trainees. The scheduled duration of the training program is five weeks and even extendable depending on the performance of the candidates. This is followed by another five months of on-the-job training where trainees are exposed to real production atmosphere. CARING & SHARING THROUGH TRAINING FOR ATTAINING HIGH PRODUCTIVITY AND PROFITABILITY FOR CLIENTS AND PARTNERS . . . 14
  • 15. COMPANY PROFILE - CRESENT BPO SERVICES download them to their computer and thereafter can make prints or store electronically. All this is done using TECHNOLOGY: secure connections though passwords, etc. (Currently we support all digital recorders). We offer this overview on the key points of the technology to help you understand how digital Transferring of files FTP (File transfer Protocol): File technology and the internet have made this all possible. transfer protocol creates a connection between your We consider our data entry operators as language computer and our server and transfers the files to us specialists who must possess a unique set of core and back. We will provide you with the software and any competencies in order to perform different language training necessary for this. data entry. Below we have an overview of our technology and quality control. Please feel free to QUALITY ASSURANCE: contact us with any additional questions. Quality is assured with all data entry reports going METHODS OF DICTATION: through 3 levels of checking by editors, proofreaders and editors to provide 99.5% accuracy. Digital dictation machines (Our preferred method): We always use the same data entry unit for the same Reports are dictated on a digital recorder, which can be office. downloaded to a local computer that is connected to the Internet. The files are then transferred over the Internet HOW IT WORKS: to a secure server. These files are then downloaded by Reliable services, state-of-the-art technology; ease of the operators who listen and perform data entry. Final use, and unmatched convenience has made it an documents are uploaded back to the server. Once the industry leader. uploading process is completed, the clients can 15
  • 16. COMPANY PROFILE - CRESENT BPO SERVICES OUR SYSTEM CAN BE DEFINED IN FOUR EASY STEPS: By outsourcing your services to CRESENT BPO , you will enjoy benefits like: 1. Business professionals send the required documents through emails, FTP, DVDs, CDs, in any data formats.  SUPERIOR QUALITY.  BEST COMPETITIVE RATES GLOBALLY 2. Our experienced professionals perform required data  QUICK TRANSCRIPTION TURNAROUND TIME entry operation.  CUSTOMER-SPECIFIC DATA ENTRY SERVICES, SOLUTIONS  STATE-OF-THE-ART HIGH TECH SOFTWARE TO COMPLETE 3. The completed output undergoes 2 levels of Quality ASSIGNMENTS Control Audits, further proofread by our Senior Quality  GUARANTEED SECURITY AND CONFIDENTIALITY OF ALL Control Specialist finally producing result, which are 98.5% accurate. DATA  WE CHERISH OUR POLICY OF PROVIDING QUALITY 4. The completed file is then available in any data format SERVICES INDIVIDUALLY AND TAILORED TO THE NEEDS OF for you to download. ALL CUSTOMERS. CONCLUSION: We offer scalable, customized process outsourcing data entry solutions backed by a deep pool of consulting, technology, industry, executive, and expertise to help you lower costs and increase quality of services. You will find our services helpful, not only will you reduce your precious time and efforts but also reduce the costs up to 75%. 16
  • 17. COMPANY PROFILE - CRESENT BPO SERVICES REGISTERED OFFICE: REQUEST FOR SERVICES (Please Email your REQUEST) EMAIL: info@cresentnetwork.com CRESENT BPO SERVICES 10, Mandir Marg, Mahanagar Ext., Lucknow , U.P- 226017. INDIA. 17