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SecurVoice 2010

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SecurVoice Call Recording is the most advanced and powerful call recording solution. Interfaced to all the major automation software systems for event integration.

SecurVoice Call Recording is the most advanced and powerful call recording solution. Interfaced to all the major automation software systems for event integration.


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Transcript

  • 1. SecurVoice from CSS Call Recording and Screen Capture Solutions for the Security Industry www.securvoice.net • 580 548 1605 • sales@securvoice.net
  • 2. Who is CSS • Telephony Solutions to the Security Industry • SecurVoice recording system • NetVanta PoE Managed Switches and Routers • IVR, Unified Messaging & Voice Mail Platform • Support and Service • SIP trunk circuit provider • 25 Years Security Industry Experience
  • 3. What is SecurVoice • Call recording platform for Analog, Digital & IP • Video – Screen recording platform* • Remote and Local recording solution • Browser based application • Automation Software Interface with : •Bold, SIS, MicroKey, IBS, SGS & MonitorSoft • Full feature platform, no options* • Training tools
  • 4. Features • 100% .Net Technology • Run management reports with report builder • Scaleable from 4 to 4 thousand channels • MySQL Server support • Network based storage with auto backup • Save and Email recordings • Bookmark recordings • Evaluation and scoring
  • 5. Features • Record on Demand • Free agent seating (Bob to Mary to John) • User Groups and Profiles (Operators, Sales, Techs) • Self Monitoring with email notification* • Full Call details • Alarm Escalation* diagnostic tools • WAV file encryption. DES, RC2, Triple DES, Rijndeal • Programmable operator screen capture
  • 6. Digital, Analog & IP recording in 1 location Analog Phones CSS IPx Hybrid PBX or other PBX 66 Block SecurVoice Recording & Storage Server Digital Phones NetVanta Managed PoE Switch LAN IP Phones
  • 7. SecurVoice Digital & IP recording in 3 locations CSS IPx Hybrid PBX or other PBX SecurVoice Storage Server 66 Block Digital Phones SecurVoice Recording NetVanta Managed Switch Server IP Phones LAN MPLS SecurVoice Recording Server LAN LAN 66 Block IP Phones Digital Phones SecurVoice Recording Server
  • 8. 100% Web based user interface
  • 9. Agent Evaluation with unlimited customizable forms & questions
  • 10. Custom Reports & Analytics
  • 11. Alarms
  • 12. Help
  • 13. Play a recording from SecurVoice, evaluate & comment
  • 14. Play a recording from SecurVoice, evaluate & comment
  • 15. Screen Capture. Make sure you know what your operators are looking at.
  • 16. Screen Capture. Make sure you know what your operators are looking at.
  • 17. Storage Management •Supports multiple databases including MySQL & SQL •Centralized Server or DVD storage •Scheduled and rules-based transfer •Scheduled and rules-based file purging •Scheduled and rules-based backup

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