SlideShare a Scribd company logo

Transforming public engagement through social media

•Download as PPTX, PDF•
•
Craig Thomler
Craig Thomler

Presentation given at the Reading Room Digital Conversation in Singapore on 12 July 2012

EducationBusinessTechnology
1 of 25
Transforming public engagement through social media Craig Thomler Managing Director Delib Australia 12 July 2012
Who am I?
What is Delib?
Australia’s social media experience Use internet: 97% Use social media: • 62% of Australians • 73% of Federal agencies • 72% of Federal politicians
Why do agencies use social media? Answer Response Share For stakeholder engagement or collaboration 32 54.24% Operating an information campaign 25 42.37% Responding to customer enquiries/comments/complaints 25 42.37% For engaging with journalists and media outlets 24 40.68% For engagement or collaboration with other government 24 40.68% agencies Monitoring citizen, stakeholder and/or lobbyist views and 17 28.81% activities For a public consultation process 16 27.12% For a stakeholder or other restricted access consultation 13 22.03% Other type of activity (i.e. recruitment, crowdsourcing, staff) 11 18.64% For policy or services co-design 7 11.86%
All levels of Australian governments  Over 600 online consultations in last four years  Over 470 Departmental Twitter accounts  Over 150 agency blogs  Over 140 Facebook pages  Over 120 agency mobile apps  Over 55 agency YouTube channels  At least 7 data competitions
Growth in Twitter use
The more things change, the more they stay the same…
The goals have not changed Inform Consult Involve Collaborate Empower Source: IAP2.org
Processes need to reflect the goals People Objectives Strategy Technology
Inform http://www.alert.sa.gov.au/
Inform http://www.police.act.gov.au/crime-and-safety/crime-statistics.aspx
Consult http://www.hm-treasury.gov.uk/spend_spendingchallenge.htm
Consult http://speakupaustin.org/
Involve http://my2050.decc.gov.uk/
Involve http://www.challenge.gov
Collaborate http://www.galaxyzoo.org/
Collaborate http://trove.nla.gov.au/newspaper?q=
Empower http://data.gov.sg
Empower http://app.monitor.abares.gov.au/
Empower http://http://theopenbudget.org/
Empower http://govmonitor.org
Zombies….
Questions? Craig Thomler craig@delib.net @CraigThomler http://eGovAU.blogspot.com www.delib.net/australia/ @Delibaunz

Recommended

IPAA Tas event: Transforming public engagement through social media
IPAA Tas event: Transforming public engagement through social mediaIPAA Tas event: Transforming public engagement through social media
IPAA Tas event: Transforming public engagement through social mediaCraig Thomler
 
Memcom 2015 presentation download
Memcom 2015 presentation downloadMemcom 2015 presentation download
Memcom 2015 presentation downloadPage Lizard
 
Effective marketing strategy for promoting the non – profit environmental org...
Effective marketing strategy for promoting the non – profit environmental org...Effective marketing strategy for promoting the non – profit environmental org...
Effective marketing strategy for promoting the non – profit environmental org...Ekaterini Kyriakou
 
Global challenges, new paradigms
Global challenges, new paradigmsGlobal challenges, new paradigms
Global challenges, new paradigmsPeter Jones [LION: li.blueoyster~@~gmail.com]
 
Is Genuine Participation of Service Users in the Homeless Sector Possible as ...
Is Genuine Participation of Service Users in the Homeless Sector Possible as ...Is Genuine Participation of Service Users in the Homeless Sector Possible as ...
Is Genuine Participation of Service Users in the Homeless Sector Possible as ...FEANTSA
 
GSA Center for New Media and Citizen Engagement : Three Missions
GSA Center for New Media and Citizen Engagement : Three MissionsGSA Center for New Media and Citizen Engagement : Three Missions
GSA Center for New Media and Citizen Engagement : Three MissionsDigitalGov
 
Engaging with Users on Public Social Media
Engaging with Users on Public Social MediaEngaging with Users on Public Social Media
Engaging with Users on Public Social MediaJeffrey Nichols
 
The use of social media to consult and engage with the public about developme...
The use of social media to consult and engage with the public about developme...The use of social media to consult and engage with the public about developme...
The use of social media to consult and engage with the public about developme...David Girling
 

Recommended

IPAA Tas event: Transforming public engagement through social media
IPAA Tas event: Transforming public engagement through social mediaIPAA Tas event: Transforming public engagement through social media
IPAA Tas event: Transforming public engagement through social mediaCraig Thomler
 
Memcom 2015 presentation download
Memcom 2015 presentation downloadMemcom 2015 presentation download
Memcom 2015 presentation downloadPage Lizard
 
Effective marketing strategy for promoting the non – profit environmental org...
Effective marketing strategy for promoting the non – profit environmental org...Effective marketing strategy for promoting the non – profit environmental org...
Effective marketing strategy for promoting the non – profit environmental org...Ekaterini Kyriakou
 
Global challenges, new paradigms
Global challenges, new paradigmsGlobal challenges, new paradigms
Global challenges, new paradigmsPeter Jones [LION: li.blueoyster~@~gmail.com]
 
Is Genuine Participation of Service Users in the Homeless Sector Possible as ...
Is Genuine Participation of Service Users in the Homeless Sector Possible as ...Is Genuine Participation of Service Users in the Homeless Sector Possible as ...
Is Genuine Participation of Service Users in the Homeless Sector Possible as ...FEANTSA
 
GSA Center for New Media and Citizen Engagement : Three Missions
GSA Center for New Media and Citizen Engagement : Three MissionsGSA Center for New Media and Citizen Engagement : Three Missions
GSA Center for New Media and Citizen Engagement : Three MissionsDigitalGov
 
Engaging with Users on Public Social Media
Engaging with Users on Public Social MediaEngaging with Users on Public Social Media
Engaging with Users on Public Social MediaJeffrey Nichols
 
The use of social media to consult and engage with the public about developme...
The use of social media to consult and engage with the public about developme...The use of social media to consult and engage with the public about developme...
The use of social media to consult and engage with the public about developme...David Girling
 
Operation Moving Traffic
Operation Moving TrafficOperation Moving Traffic
Operation Moving TrafficJumpingJaq
 
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...Virtual ULI
 
Read-write government: engaging citizens with social media
Read-write government: engaging citizens with social mediaRead-write government: engaging citizens with social media
Read-write government: engaging citizens with social mediaPatrick McCormick
 
The Role Of Media On Good Governance - Maria Baroni
The Role Of Media On Good Governance - Maria BaroniThe Role Of Media On Good Governance - Maria Baroni
The Role Of Media On Good Governance - Maria BaroniParliamentary Exchange and Dialogue
 
Government and Social Media: A Case Study of 31 Informational World Cities
Government and Social Media: A Case Study of 31 Informational World CitiesGovernment and Social Media: A Case Study of 31 Informational World Cities
Government and Social Media: A Case Study of 31 Informational World CitiesHeinrich-Heine-University Düsseldorf
 
Government as a platform: engaging the public with social media
Government as a platform: engaging the public with social mediaGovernment as a platform: engaging the public with social media
Government as a platform: engaging the public with social mediaPatrick McCormick
 
Social Media for Good Governance
Social Media for Good GovernanceSocial Media for Good Governance
Social Media for Good GovernanceBurning Brain Society
 
Good governance and ICT
Good governance and ICT Good governance and ICT
Good governance and ICT Ajay Mohan Goel
 
Making the Connection: Social Media and Public Policy with Professor Joyce Su...
Making the Connection: Social Media and Public Policy with Professor Joyce Su...Making the Connection: Social Media and Public Policy with Professor Joyce Su...
Making the Connection: Social Media and Public Policy with Professor Joyce Su...SocMediaFin - Joyce Sullivan
 
Social Media: governance and strategy
Social Media: governance and strategySocial Media: governance and strategy
Social Media: governance and strategyHelen Mitchell
 
Gov 2.0 in Australia (WebNetowork presentation)
Gov 2.0 in Australia (WebNetowork presentation)Gov 2.0 in Australia (WebNetowork presentation)
Gov 2.0 in Australia (WebNetowork presentation)Craig Thomler
 
Social Government - Given at Social Business 2014
Social Government - Given at Social Business 2014Social Government - Given at Social Business 2014
Social Government - Given at Social Business 2014Craig Thomler
 
OKFN Iceland presentation
OKFN Iceland presentationOKFN Iceland presentation
OKFN Iceland presentationCraig Thomler
 
Transforming Public Engagement
Transforming Public EngagementTransforming Public Engagement
Transforming Public EngagementCraig Thomler
 
Transforming Public Engagement- Craig Thomler v3.2
Transforming Public Engagement- Craig Thomler v3.2Transforming Public Engagement- Craig Thomler v3.2
Transforming Public Engagement- Craig Thomler v3.2PublicVoice
 
Social media impacts - Technology in Government Conference, Connected Gov stream
Social media impacts - Technology in Government Conference, Connected Gov streamSocial media impacts - Technology in Government Conference, Connected Gov stream
Social media impacts - Technology in Government Conference, Connected Gov streamCraig Thomler
 
Presentation to the UK's Government Digital Service, July 2013
Presentation to the UK's Government Digital Service, July 2013Presentation to the UK's Government Digital Service, July 2013
Presentation to the UK's Government Digital Service, July 2013Craig Thomler
 
Social Media Impacts on ICT Teams - Connected government 2013
Social Media Impacts on ICT Teams - Connected government 2013 Social Media Impacts on ICT Teams - Connected government 2013
Social Media Impacts on ICT Teams - Connected government 2013 Craig Thomler
 
Developing an agency social media infrastructure
Developing an agency social media infrastructureDeveloping an agency social media infrastructure
Developing an agency social media infrastructureCraig Thomler
 
Building your social media infrastructure
Building your social media infrastructureBuilding your social media infrastructure
Building your social media infrastructureCraig Thomler
 
Open government progress in Australia
Open government progress in AustraliaOpen government progress in Australia
Open government progress in AustraliaCraig Thomler
 
Ipp2014
Ipp2014Ipp2014
Ipp2014osimod
 

More Related Content

Viewers also liked

Operation Moving Traffic
Operation Moving TrafficOperation Moving Traffic
Operation Moving TrafficJumpingJaq
 
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...Virtual ULI
 
Read-write government: engaging citizens with social media
Read-write government: engaging citizens with social mediaRead-write government: engaging citizens with social media
Read-write government: engaging citizens with social mediaPatrick McCormick
 
Government and Social Media: A Case Study of 31 Informational World Cities
Government and Social Media: A Case Study of 31 Informational World CitiesGovernment and Social Media: A Case Study of 31 Informational World Cities
Government and Social Media: A Case Study of 31 Informational World CitiesHeinrich-Heine-University Düsseldorf
 
Government as a platform: engaging the public with social media
Government as a platform: engaging the public with social mediaGovernment as a platform: engaging the public with social media
Government as a platform: engaging the public with social mediaPatrick McCormick
 
Good governance and ICT
Good governance and ICT Good governance and ICT
Good governance and ICT Ajay Mohan Goel
 
Making the Connection: Social Media and Public Policy with Professor Joyce Su...
Making the Connection: Social Media and Public Policy with Professor Joyce Su...Making the Connection: Social Media and Public Policy with Professor Joyce Su...
Making the Connection: Social Media and Public Policy with Professor Joyce Su...SocMediaFin - Joyce Sullivan
 
Social Media: governance and strategy
Social Media: governance and strategySocial Media: governance and strategy
Social Media: governance and strategyHelen Mitchell
 

Viewers also liked (10)

Operation Moving Traffic
Operation Moving TrafficOperation Moving Traffic
Operation Moving Traffic
 
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...
Social Media and Engagement: Strategies and Case Studies 101 (Roxanne Amoroso...
 
Read-write government: engaging citizens with social media
Read-write government: engaging citizens with social mediaRead-write government: engaging citizens with social media
Read-write government: engaging citizens with social media
 
The Role Of Media On Good Governance - Maria Baroni
The Role Of Media On Good Governance - Maria BaroniThe Role Of Media On Good Governance - Maria Baroni
The Role Of Media On Good Governance - Maria Baroni
 
Government and Social Media: A Case Study of 31 Informational World Cities
Government and Social Media: A Case Study of 31 Informational World CitiesGovernment and Social Media: A Case Study of 31 Informational World Cities
Government and Social Media: A Case Study of 31 Informational World Cities
 
Government as a platform: engaging the public with social media
Government as a platform: engaging the public with social mediaGovernment as a platform: engaging the public with social media
Government as a platform: engaging the public with social media
 
Social Media for Good Governance
Social Media for Good GovernanceSocial Media for Good Governance
Social Media for Good Governance
 
Good governance and ICT
Good governance and ICT Good governance and ICT
Good governance and ICT
 
Making the Connection: Social Media and Public Policy with Professor Joyce Su...
Making the Connection: Social Media and Public Policy with Professor Joyce Su...Making the Connection: Social Media and Public Policy with Professor Joyce Su...
Making the Connection: Social Media and Public Policy with Professor Joyce Su...
 
Social Media: governance and strategy
Social Media: governance and strategySocial Media: governance and strategy
Social Media: governance and strategy
 

Similar to Transforming public engagement through social media

Gov 2.0 in Australia (WebNetowork presentation)
Gov 2.0 in Australia (WebNetowork presentation)Gov 2.0 in Australia (WebNetowork presentation)
Gov 2.0 in Australia (WebNetowork presentation)Craig Thomler
 
Social Government - Given at Social Business 2014
Social Government - Given at Social Business 2014Social Government - Given at Social Business 2014
Social Government - Given at Social Business 2014Craig Thomler
 
OKFN Iceland presentation
OKFN Iceland presentationOKFN Iceland presentation
OKFN Iceland presentationCraig Thomler
 
Transforming Public Engagement
Transforming Public EngagementTransforming Public Engagement
Transforming Public EngagementCraig Thomler
 
Transforming Public Engagement- Craig Thomler v3.2
Transforming Public Engagement- Craig Thomler v3.2Transforming Public Engagement- Craig Thomler v3.2
Transforming Public Engagement- Craig Thomler v3.2PublicVoice
 
Social media impacts - Technology in Government Conference, Connected Gov stream
Social media impacts - Technology in Government Conference, Connected Gov streamSocial media impacts - Technology in Government Conference, Connected Gov stream
Social media impacts - Technology in Government Conference, Connected Gov streamCraig Thomler
 
Presentation to the UK's Government Digital Service, July 2013
Presentation to the UK's Government Digital Service, July 2013Presentation to the UK's Government Digital Service, July 2013
Presentation to the UK's Government Digital Service, July 2013Craig Thomler
 
Social Media Impacts on ICT Teams - Connected government 2013
Social Media Impacts on ICT Teams - Connected government 2013 Social Media Impacts on ICT Teams - Connected government 2013
Social Media Impacts on ICT Teams - Connected government 2013 Craig Thomler
 
Developing an agency social media infrastructure
Developing an agency social media infrastructureDeveloping an agency social media infrastructure
Developing an agency social media infrastructureCraig Thomler
 
Building your social media infrastructure
Building your social media infrastructureBuilding your social media infrastructure
Building your social media infrastructureCraig Thomler
 
Open government progress in Australia
Open government progress in AustraliaOpen government progress in Australia
Open government progress in AustraliaCraig Thomler
 
Ipp2014
Ipp2014Ipp2014
Ipp2014osimod
 
Digital-Advocacy-Survey-2015-FINAL
Digital-Advocacy-Survey-2015-FINALDigital-Advocacy-Survey-2015-FINAL
Digital-Advocacy-Survey-2015-FINALAndras Baneth
 
Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...
Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...
Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...TechSoup
 
COI presentation
COI presentationCOI presentation
COI presentationiMedia UK
 
Gap vii edelman summit b. tenderich 06-19
Gap vii edelman summit b. tenderich 06-19Gap vii edelman summit b. tenderich 06-19
Gap vii edelman summit b. tenderich 06-19Burghardt Tenderich
 
Center for Technology in Government
Center for Technology in GovernmentCenter for Technology in Government
Center for Technology in Governmentopengovpartnership
 
Social Media Today and Tomorrow
Social Media Today and TomorrowSocial Media Today and Tomorrow
Social Media Today and TomorrowPat Fiorenza
 
How to Engage Affluent Investors on Social Media
How to Engage Affluent Investors on Social MediaHow to Engage Affluent Investors on Social Media
How to Engage Affluent Investors on Social MediaLinkedIn Canada
 
Government 2.0 - #socadl
Government 2.0 - #socadlGovernment 2.0 - #socadl
Government 2.0 - #socadlCraig Thomler
 

Similar to Transforming public engagement through social media (20)

Gov 2.0 in Australia (WebNetowork presentation)
Gov 2.0 in Australia (WebNetowork presentation)Gov 2.0 in Australia (WebNetowork presentation)
Gov 2.0 in Australia (WebNetowork presentation)
 
Social Government - Given at Social Business 2014
Social Government - Given at Social Business 2014Social Government - Given at Social Business 2014
Social Government - Given at Social Business 2014
 
OKFN Iceland presentation
OKFN Iceland presentationOKFN Iceland presentation
OKFN Iceland presentation
 
Transforming Public Engagement
Transforming Public EngagementTransforming Public Engagement
Transforming Public Engagement
 
Transforming Public Engagement- Craig Thomler v3.2
Transforming Public Engagement- Craig Thomler v3.2Transforming Public Engagement- Craig Thomler v3.2
Transforming Public Engagement- Craig Thomler v3.2
 
Social media impacts - Technology in Government Conference, Connected Gov stream
Social media impacts - Technology in Government Conference, Connected Gov streamSocial media impacts - Technology in Government Conference, Connected Gov stream
Social media impacts - Technology in Government Conference, Connected Gov stream
 
Presentation to the UK's Government Digital Service, July 2013
Presentation to the UK's Government Digital Service, July 2013Presentation to the UK's Government Digital Service, July 2013
Presentation to the UK's Government Digital Service, July 2013
 
Social Media Impacts on ICT Teams - Connected government 2013
Social Media Impacts on ICT Teams - Connected government 2013 Social Media Impacts on ICT Teams - Connected government 2013
Social Media Impacts on ICT Teams - Connected government 2013
 
Developing an agency social media infrastructure
Developing an agency social media infrastructureDeveloping an agency social media infrastructure
Developing an agency social media infrastructure
 
Building your social media infrastructure
Building your social media infrastructureBuilding your social media infrastructure
Building your social media infrastructure
 
Open government progress in Australia
Open government progress in AustraliaOpen government progress in Australia
Open government progress in Australia
 
Ipp2014
Ipp2014Ipp2014
Ipp2014
 
Digital-Advocacy-Survey-2015-FINAL
Digital-Advocacy-Survey-2015-FINALDigital-Advocacy-Survey-2015-FINAL
Digital-Advocacy-Survey-2015-FINAL
 
Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...
Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...
Webinar: Grantseeking Trends: Who Gets Funding and What That Means for Your N...
 
COI presentation
COI presentationCOI presentation
COI presentation
 
Gap vii edelman summit b. tenderich 06-19
Gap vii edelman summit b. tenderich 06-19Gap vii edelman summit b. tenderich 06-19
Gap vii edelman summit b. tenderich 06-19
 
Center for Technology in Government
Center for Technology in GovernmentCenter for Technology in Government
Center for Technology in Government
 
Social Media Today and Tomorrow
Social Media Today and TomorrowSocial Media Today and Tomorrow
Social Media Today and Tomorrow
 
How to Engage Affluent Investors on Social Media
How to Engage Affluent Investors on Social MediaHow to Engage Affluent Investors on Social Media
How to Engage Affluent Investors on Social Media
 
Government 2.0 - #socadl
Government 2.0 - #socadlGovernment 2.0 - #socadl
Government 2.0 - #socadl
 

More from Craig Thomler

How Generative AI is transforming our world - GovCMS Keynote Presentation
How Generative AI is transforming our world - GovCMS Keynote PresentationHow Generative AI is transforming our world - GovCMS Keynote Presentation
How Generative AI is transforming our world - GovCMS Keynote PresentationCraig Thomler
 
Changing how agencies change - Embedding digital transformation in organisati...
Changing how agencies change - Embedding digital transformation in organisati...Changing how agencies change - Embedding digital transformation in organisati...
Changing how agencies change - Embedding digital transformation in organisati...Craig Thomler
 
Increasing the size of the Social Media Marketing pie
Increasing the size of the Social Media Marketing pieIncreasing the size of the Social Media Marketing pie
Increasing the size of the Social Media Marketing pieCraig Thomler
 
How open source is powering government
How open source is powering governmentHow open source is powering government
How open source is powering governmentCraig Thomler
 
Setting the scene: emergencies in social media
Setting the scene: emergencies in social mediaSetting the scene: emergencies in social media
Setting the scene: emergencies in social mediaCraig Thomler
 
Tales from the trenches
Tales from the trenchesTales from the trenches
Tales from the trenchesCraig Thomler
 
Community engagement in planning - now and into the future
Community engagement in planning - now and into the futureCommunity engagement in planning - now and into the future
Community engagement in planning - now and into the futureCraig Thomler
 
Crowdfunding: How to set up a campaign (from my personal experience)
Crowdfunding: How to set up a campaign (from my personal experience)Crowdfunding: How to set up a campaign (from my personal experience)
Crowdfunding: How to set up a campaign (from my personal experience)Craig Thomler
 
Becoming Social - Social media records management
Becoming Social - Social media records managementBecoming Social - Social media records management
Becoming Social - Social media records managementCraig Thomler
 
The Future of Digital Service Delivery
The Future of Digital Service DeliveryThe Future of Digital Service Delivery
The Future of Digital Service DeliveryCraig Thomler
 
Has government found its feet in social media?
Has government found its feet in social media?Has government found its feet in social media?
Has government found its feet in social media?Craig Thomler
 
The latest in Global Digital Government - RightClick 2013 presentation from C...
The latest in Global Digital Government - RightClick 2013 presentation from C...The latest in Global Digital Government - RightClick 2013 presentation from C...
The latest in Global Digital Government - RightClick 2013 presentation from C...Craig Thomler
 
Plan Melbourne case study
Plan Melbourne case studyPlan Melbourne case study
Plan Melbourne case studyCraig Thomler
 
Transparency in Government - Gov 2.0 and what it means for Science Journalists
Transparency in Government - Gov 2.0 and what it means for Science JournalistsTransparency in Government - Gov 2.0 and what it means for Science Journalists
Transparency in Government - Gov 2.0 and what it means for Science JournalistsCraig Thomler
 
Social media in government
Social media in governmentSocial media in government
Social media in governmentCraig Thomler
 
Best practice in public sector digital engagement
Best practice in public sector digital engagementBest practice in public sector digital engagement
Best practice in public sector digital engagementCraig Thomler
 
Privacy and social media for Australian governments
Privacy and social media for Australian governmentsPrivacy and social media for Australian governments
Privacy and social media for Australian governmentsCraig Thomler
 
Social media in government - presentation to NSW Health
Social media in government - presentation to NSW HealthSocial media in government - presentation to NSW Health
Social media in government - presentation to NSW HealthCraig Thomler
 
Shiny New Toys (and why humans like them so much)
Shiny New Toys (and why humans like them so much)Shiny New Toys (and why humans like them so much)
Shiny New Toys (and why humans like them so much)Craig Thomler
 
Management 2.0 Hackathon
Management 2.0 HackathonManagement 2.0 Hackathon
Management 2.0 HackathonCraig Thomler
 

More from Craig Thomler (20)

How Generative AI is transforming our world - GovCMS Keynote Presentation
How Generative AI is transforming our world - GovCMS Keynote PresentationHow Generative AI is transforming our world - GovCMS Keynote Presentation
How Generative AI is transforming our world - GovCMS Keynote Presentation
 
Changing how agencies change - Embedding digital transformation in organisati...
Changing how agencies change - Embedding digital transformation in organisati...Changing how agencies change - Embedding digital transformation in organisati...
Changing how agencies change - Embedding digital transformation in organisati...
 
Increasing the size of the Social Media Marketing pie
Increasing the size of the Social Media Marketing pieIncreasing the size of the Social Media Marketing pie
Increasing the size of the Social Media Marketing pie
 
How open source is powering government
How open source is powering governmentHow open source is powering government
How open source is powering government
 
Setting the scene: emergencies in social media
Setting the scene: emergencies in social mediaSetting the scene: emergencies in social media
Setting the scene: emergencies in social media
 
Tales from the trenches
Tales from the trenchesTales from the trenches
Tales from the trenches
 
Community engagement in planning - now and into the future
Community engagement in planning - now and into the futureCommunity engagement in planning - now and into the future
Community engagement in planning - now and into the future
 
Crowdfunding: How to set up a campaign (from my personal experience)
Crowdfunding: How to set up a campaign (from my personal experience)Crowdfunding: How to set up a campaign (from my personal experience)
Crowdfunding: How to set up a campaign (from my personal experience)
 
Becoming Social - Social media records management
Becoming Social - Social media records managementBecoming Social - Social media records management
Becoming Social - Social media records management
 
The Future of Digital Service Delivery
The Future of Digital Service DeliveryThe Future of Digital Service Delivery
The Future of Digital Service Delivery
 
Has government found its feet in social media?
Has government found its feet in social media?Has government found its feet in social media?
Has government found its feet in social media?
 
The latest in Global Digital Government - RightClick 2013 presentation from C...
The latest in Global Digital Government - RightClick 2013 presentation from C...The latest in Global Digital Government - RightClick 2013 presentation from C...
The latest in Global Digital Government - RightClick 2013 presentation from C...
 
Plan Melbourne case study
Plan Melbourne case studyPlan Melbourne case study
Plan Melbourne case study
 
Transparency in Government - Gov 2.0 and what it means for Science Journalists
Transparency in Government - Gov 2.0 and what it means for Science JournalistsTransparency in Government - Gov 2.0 and what it means for Science Journalists
Transparency in Government - Gov 2.0 and what it means for Science Journalists
 
Social media in government
Social media in governmentSocial media in government
Social media in government
 
Best practice in public sector digital engagement
Best practice in public sector digital engagementBest practice in public sector digital engagement
Best practice in public sector digital engagement
 
Privacy and social media for Australian governments
Privacy and social media for Australian governmentsPrivacy and social media for Australian governments
Privacy and social media for Australian governments
 
Social media in government - presentation to NSW Health
Social media in government - presentation to NSW HealthSocial media in government - presentation to NSW Health
Social media in government - presentation to NSW Health
 
Shiny New Toys (and why humans like them so much)
Shiny New Toys (and why humans like them so much)Shiny New Toys (and why humans like them so much)
Shiny New Toys (and why humans like them so much)
 
Management 2.0 Hackathon
Management 2.0 HackathonManagement 2.0 Hackathon
Management 2.0 Hackathon
 

Recently uploaded

BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptxBIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptxSayali Powar
 
4.16.24 21st Century Movements for Black Lives.pptx
4.16.24 21st Century Movements for Black Lives.pptx4.16.24 21st Century Movements for Black Lives.pptx
4.16.24 21st Century Movements for Black Lives.pptxmary850239
 
ARTERIAL BLOOD GAS ANALYSIS........pptx
ARTERIAL BLOOD GAS ANALYSIS........pptxARTERIAL BLOOD GAS ANALYSIS........pptx
ARTERIAL BLOOD GAS ANALYSIS........pptxAneriPatwari
 
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptxQ4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptxlancelewisportillo
 
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITWQ-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITWQuiz Club NITW
 
Indexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdfIndexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdfChristalin Nelson
 
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...DhatriParmar
 
Tree View Decoration Attribute in the Odoo 17
Tree View Decoration Attribute in the Odoo 17Tree View Decoration Attribute in the Odoo 17
Tree View Decoration Attribute in the Odoo 17Celine George
 
4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptx4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptxmary850239
 
Concurrency Control in Database Management system
Concurrency Control in Database Management systemConcurrency Control in Database Management system
Concurrency Control in Database Management systemChristalin Nelson
 
Q-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITWQ-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITWQuiz Club NITW
 
4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptx4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptxmary850239
 
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptxDecoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptxDhatriParmar
 
4.16.24 Poverty and Precarity--Desmond.pptx
4.16.24 Poverty and Precarity--Desmond.pptx4.16.24 Poverty and Precarity--Desmond.pptx
4.16.24 Poverty and Precarity--Desmond.pptxmary850239
 
CHEST Proprioceptive neuromuscular facilitation.pptx
CHEST Proprioceptive neuromuscular facilitation.pptxCHEST Proprioceptive neuromuscular facilitation.pptx
CHEST Proprioceptive neuromuscular facilitation.pptxAneriPatwari
 
Mythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITWMythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITWQuiz Club NITW
 
Grade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptxGrade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptxkarenfajardo43
 
DIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptx
DIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptxDIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptx
DIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptxMichelleTuguinay1
 
Textual Evidence in Reading and Writing of SHS
Textual Evidence in Reading and Writing of SHSTextual Evidence in Reading and Writing of SHS
Textual Evidence in Reading and Writing of SHSMae Pangan
 
How to Fix XML SyntaxError in Odoo the 17
How to Fix XML SyntaxError in Odoo the 17How to Fix XML SyntaxError in Odoo the 17
How to Fix XML SyntaxError in Odoo the 17Celine George
 

Recently uploaded (20)

BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptxBIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
BIOCHEMISTRY-CARBOHYDRATE METABOLISM CHAPTER 2.pptx
 
4.16.24 21st Century Movements for Black Lives.pptx
4.16.24 21st Century Movements for Black Lives.pptx4.16.24 21st Century Movements for Black Lives.pptx
4.16.24 21st Century Movements for Black Lives.pptx
 
ARTERIAL BLOOD GAS ANALYSIS........pptx
ARTERIAL BLOOD GAS ANALYSIS........pptxARTERIAL BLOOD GAS ANALYSIS........pptx
ARTERIAL BLOOD GAS ANALYSIS........pptx
 
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptxQ4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
Q4-PPT-Music9_Lesson-1-Romantic-Opera.pptx
 
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITWQ-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
Q-Factor HISPOL Quiz-6th April 2024, Quiz Club NITW
 
Indexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdfIndexing Structures in Database Management system.pdf
Indexing Structures in Database Management system.pdf
 
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
Beauty Amidst the Bytes_ Unearthing Unexpected Advantages of the Digital Wast...
 
Tree View Decoration Attribute in the Odoo 17
Tree View Decoration Attribute in the Odoo 17Tree View Decoration Attribute in the Odoo 17
Tree View Decoration Attribute in the Odoo 17
 
4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptx4.11.24 Poverty and Inequality in America.pptx
4.11.24 Poverty and Inequality in America.pptx
 
Concurrency Control in Database Management system
Concurrency Control in Database Management systemConcurrency Control in Database Management system
Concurrency Control in Database Management system
 
Q-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITWQ-Factor General Quiz-7th April 2024, Quiz Club NITW
Q-Factor General Quiz-7th April 2024, Quiz Club NITW
 
4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptx4.11.24 Mass Incarceration and the New Jim Crow.pptx
4.11.24 Mass Incarceration and the New Jim Crow.pptx
 
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptxDecoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
Decoding the Tweet _ Practical Criticism in the Age of Hashtag.pptx
 
4.16.24 Poverty and Precarity--Desmond.pptx
4.16.24 Poverty and Precarity--Desmond.pptx4.16.24 Poverty and Precarity--Desmond.pptx
4.16.24 Poverty and Precarity--Desmond.pptx
 
CHEST Proprioceptive neuromuscular facilitation.pptx
CHEST Proprioceptive neuromuscular facilitation.pptxCHEST Proprioceptive neuromuscular facilitation.pptx
CHEST Proprioceptive neuromuscular facilitation.pptx
 
Mythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITWMythology Quiz-4th April 2024, Quiz Club NITW
Mythology Quiz-4th April 2024, Quiz Club NITW
 
Grade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptxGrade Three -ELLNA-REVIEWER-ENGLISH.pptx
Grade Three -ELLNA-REVIEWER-ENGLISH.pptx
 
DIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptx
DIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptxDIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptx
DIFFERENT BASKETRY IN THE PHILIPPINES PPT.pptx
 
Textual Evidence in Reading and Writing of SHS
Textual Evidence in Reading and Writing of SHSTextual Evidence in Reading and Writing of SHS
Textual Evidence in Reading and Writing of SHS
 
How to Fix XML SyntaxError in Odoo the 17
How to Fix XML SyntaxError in Odoo the 17How to Fix XML SyntaxError in Odoo the 17
How to Fix XML SyntaxError in Odoo the 17
 

Transforming public engagement through social media

  • 1. Transforming public engagement through social media Craig Thomler Managing Director Delib Australia 12 July 2012
  • 4. Australia’s social media experience Use internet: 97% Use social media: • 62% of Australians • 73% of Federal agencies • 72% of Federal politicians
  • 5. Why do agencies use social media? Answer Response Share For stakeholder engagement or collaboration 32 54.24% Operating an information campaign 25 42.37% Responding to customer enquiries/comments/complaints 25 42.37% For engaging with journalists and media outlets 24 40.68% For engagement or collaboration with other government 24 40.68% agencies Monitoring citizen, stakeholder and/or lobbyist views and 17 28.81% activities For a public consultation process 16 27.12% For a stakeholder or other restricted access consultation 13 22.03% Other type of activity (i.e. recruitment, crowdsourcing, staff) 11 18.64% For policy or services co-design 7 11.86%
  • 6. All levels of Australian governments  Over 600 online consultations in last four years  Over 470 Departmental Twitter accounts  Over 150 agency blogs  Over 140 Facebook pages  Over 120 agency mobile apps  Over 55 agency YouTube channels  At least 7 data competitions
  • 8. The more things change, the more they stay the same…
  • 9.
  • 10. The goals have not changed Inform Consult Involve Collaborate Empower Source: IAP2.org
  • 11. Processes need to reflect the goals People Objectives Strategy Technology
  • 12. Inform http://www.alert.sa.gov.au/
  • 13. Inform http://www.police.act.gov.au/crime-and-safety/crime-statistics.aspx
  • 14. Consult http://www.hm-treasury.gov.uk/spend_spendingchallenge.htm
  • 15. Consult http://speakupaustin.org/
  • 16. Involve http://my2050.decc.gov.uk/
  • 17. Involve http://www.challenge.gov
  • 18. Collaborate http://www.galaxyzoo.org/
  • 19. Collaborate http://trove.nla.gov.au/newspaper?q=
  • 20. Empower http://data.gov.sg
  • 21. Empower http://app.monitor.abares.gov.au/
  • 22. Empower http://http://theopenbudget.org/
  • 23. Empower http://govmonitor.org
  • 25. Questions? Craig Thomler craig@delib.net @CraigThomler http://eGovAU.blogspot.com www.delib.net/australia/ @Delibaunz