Best practicedigital channel useby governmentCraig ThomlerGov 2.0 AdvocateManaging DirectorDelib Australia
1980
1998
2013
Soon
Governments have comejust as far…
Source: http://web.archive.org/1997 20002006 2013
First mention of Gov 2.0 inAustralian government wasaround September 2007The first government Twitteraccount in Australia ...
(BTW the first Victoriangovernment Twitter accountstarted in April 2008)The Place To TweetSource: AusGovTwitterAccounts (e...
Source: http://twitter.com
Today over 80% of Australianstate and federal departmentsuse social media and/orGov 2.0 techniques officiallyto inform and...
There’s no longer such athing as Government 2.0It’s now just Government…
 Using tools and techniques enabled by digitaltechnologies to bring citizens inside the tent. Empowering citizens to be ...
 Media channel – direct to public Convenor – of communities to solvechallenges Platform – provider of raw data and tool...
Best practice digitalengagementCitizen-led engagementCrowdsourcingBudget savingsPolicy codesign
We the people US federal ePetition sitelaunched Sept 2011 Initially set threshold fora government responseat 5,000 signa...
We the people
We the peopleSource: https://petitions.whitehouse.gov/response/isnt-petition-response-youre-looking
Challenge.gov US whole-of-governmentcrowdsourcing platformlaunched September 2010. In first twelve months 36 agencies is...
Challenges are not new
And Victoria is using them
Source:http://www.telegraph.co.uk/news/worldnews/asia/india/3530640/Mumbai-attacks-Twitter-and-Flickr-used-to-break-news-B...
Spending challenge UK Government exercise in 2010 to find budgetsavings. Began by challenging public servants – whoprovi...
Spending challenge timelineDate What happened18 June, 2010Delib begins work on the SpendingChallenge24 June, 2010David Cam...
Spending challenge trafficThe Spending Challenge had high levels of engagement: over15 page views and over 9 minutes on th...
Spending challenge ROI HM Treasury reported that the SpendingChallenge website, using Delib’s Dialogue App,cost £19,300 t...
Constitution Folllowing theKitchenware Revolution,Icelanders demandeda new constitution. Crowdsourced framework by gathe...
Outcomes… 1% of Icelanders participated online in developingthe constitution – that’s around 3,000 people. Proposed cons...
Questions?Craig Thomlercraig@delib.net@CraigThomlerhttp://eGovAU.blogspot.comwww.delib.net/australia/@Delibaunz
Best practice in public sector digital engagement
Best practice in public sector digital engagement
Best practice in public sector digital engagement
Best practice in public sector digital engagement
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Best practice in public sector digital engagement

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Presentation to the Victorian Government Communications Group in Melbourne on 4 June 2013 about best practice in public sector digital engagement.

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Best practice in public sector digital engagement

  1. 1. Best practicedigital channel useby governmentCraig ThomlerGov 2.0 AdvocateManaging DirectorDelib Australia
  2. 2. 1980
  3. 3. 1998
  4. 4. 2013
  5. 5. Soon
  6. 6. Governments have comejust as far…
  7. 7. Source: http://web.archive.org/1997 20002006 2013
  8. 8. First mention of Gov 2.0 inAustralian government wasaround September 2007The first government Twitteraccount in Australia wascreated in November 2007Source: Google.com.au / AusGovTwitterAccounts (egovau.blogspot.com)
  9. 9. (BTW the first Victoriangovernment Twitter accountstarted in April 2008)The Place To TweetSource: AusGovTwitterAccounts (egovau.blogspot.com)
  10. 10. Source: http://twitter.com
  11. 11. Today over 80% of Australianstate and federal departmentsuse social media and/orGov 2.0 techniques officiallyto inform and engagecitizens, stakeholders and/orstaff
  12. 12. There’s no longer such athing as Government 2.0It’s now just Government…
  13. 13.  Using tools and techniques enabled by digitaltechnologies to bring citizens inside the tent. Empowering citizens to be active participants ingovernment decision-making processes andsupporting them to do for themselves. Opening up public data for public reuse to informand enable new insights, better decisions andmore effective policy. Initiatives from individuals and non-governmentorganisations as well as government.Government 2.0 includes...
  14. 14.  Media channel – direct to public Convenor – of communities to solvechallenges Platform – provider of raw data and toolsfor the community to do for themselvesGovernment has new rolesand toolsfor supporting existing goals
  15. 15. Best practice digitalengagementCitizen-led engagementCrowdsourcingBudget savingsPolicy codesign
  16. 16. We the people US federal ePetition sitelaunched Sept 2011 Initially set threshold fora government responseat 5,000 signatures. Increased to 25,000 inOct 2011 and then to100,000 in Jan 2013. Code released for reuseat https://github.com/WhiteHouse/petitions
  17. 17. We the people
  18. 18. We the peopleSource: https://petitions.whitehouse.gov/response/isnt-petition-response-youre-looking
  19. 19. Challenge.gov US whole-of-governmentcrowdsourcing platformlaunched September 2010. In first twelve months 36 agencies issued 130challenges, receiving 1,500 submissions andgiving out US$38 in prizes or incentives. GSA estimates US$50,000-150,000/challenge. Harvard University Ash Center for DemocraticGovernance ranks Challenge.gov in ‘Top 25Innovations in Government’ for 2012.
  20. 20. Challenges are not new
  21. 21. And Victoria is using them
  22. 22. Source:http://www.telegraph.co.uk/news/worldnews/asia/india/3530640/Mumbai-attacks-Twitter-and-Flickr-used-to-break-news-Bombay-India.htmlBut Challenge.gov is a newapproach Any agency canuse it. Consistent designand platform Has support Has traffic Delivers costefficiencies
  23. 23. Spending challenge UK Government exercise in 2010 to find budgetsavings. Began by challenging public servants – whoprovided 63,000 ideas. Then challenged the public – who added another40,000 ideas. Were also over 14,000 comments and 280,000votes. Top ideas were converted into 1,800 policyproposals.
  24. 24. Spending challenge timelineDate What happened18 June, 2010Delib begins work on the SpendingChallenge24 June, 2010David Cameron launches public sectorworker phase of the Challenge9 July, 2010George Osborne launches public phase ofthe Challenge19 August– 3 September, 2010 The public votes on best ideas10 September, 2010 Public phase of the Challenge closes20 October, 2010George Osborne presents the Budget, whichincludes Spending Challenge savings
  25. 25. Spending challenge trafficThe Spending Challenge had high levels of engagement: over15 page views and over 9 minutes on the site per user.Public servantsPublicPhase 2 (prioritising)
  26. 26. Spending challenge ROI HM Treasury reported that the SpendingChallenge website, using Delib’s Dialogue App,cost £19,300 to design and build. The cost of reviewing and processing ideas wasmet using existing resources and budgets. The ideas announced helped deliver over £500million in savings. ROI: 25,900%Source: http://www.hm-treasury.gov.uk/spend_spendingchallenge_faq.htm
  27. 27. Constitution Folllowing theKitchenware Revolution,Icelanders demandeda new constitution. Crowdsourced framework by gathering 950citizens together for a day (paid an MP’s salary) Elected 25-person Constitutional Committee who,launched crowdsourcing process to write theconstitution. Used a wiki, with weekly reports on progress.
  28. 28. Outcomes… 1% of Icelanders participated online in developingthe constitution – that’s around 3,000 people. Proposed constitution was handed to parliamentin July 2011. Voted into law in October 2012.
  29. 29. Questions?Craig Thomlercraig@delib.net@CraigThomlerhttp://eGovAU.blogspot.comwww.delib.net/australia/@Delibaunz

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