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Government 2.0in Australia             Craig Thomler                 April 2013
Who am I?
Name this network…    Allowed near-instantaneous transmission of news    and information around the world    Connected p...
Electric Telegraph (1838)     (http://en.wikipedia.org/wiki/File:Samuel_morse_telegraph.jpg)
Use by governmentFirst used to catch a murderer in the UK, 1837: A MURDER HAS GUST BEEN COMMITTED AT SALT HILL AND THE SUS...
Use by government    Brigham Young, governor of Utah, sent the    following in 1861 as the first message on the    newly ...
By 1891 a global network     (http://en.wikipedia.org/wiki/File:1891_Telegraph_Lines.jpg)
Gov 1.0 to 2.0Magna Carta – 1215 AD   Internet – 2010 AD
Government 2.0(in my humble opinion)represents a fundamental shiftin the relationship betweencitizens and governments,to t...
Government 2.0 includes...Using tools and techniques enabled by digital technologies to bring citizens inside the tent.E...
Australia’s internet use                      Source: Sensis Social Media Report May 2012
Australia’s social media use                     Source: Sensis Social Media Report May 2012
Australia’s social media use                     Source: Sensis Social Media Report May 2012
What aboutAustraliangovernments?
The social media majority In mid-2012: 73% of Australian Government agencies reported using social media for official purp...
What the Australian Government isusing social media for..Answer choice                                                    ...
All levels of Aus government Over 1,000 online consultations in last four years Over 860 Departmental Twitter accounts ...
Growth in Twitter use
Twitter use by state
Government as media
Government as convenor
Government as platform
Crowdsourcing
Gov 2.0 & social media caveats • Doesnt replace existing approaches...   it can supplement and amplify them • Doesnt work ...
Managing risks   We’ve considered every potential risk   except the risks of avoiding all risks.”
100% correct informationdelivered too late or in thewrong context is worthless(and causes more issues!)
Questions?                     Craig Thomler                    craig@delib.net                    @CraigThomler        ht...
Government 2.0 - #socadl
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Government 2.0 - #socadl

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This is the presentation on Government 2.0 I gave at the #socadl event on 10 April.

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Transcript of "Government 2.0 - #socadl"

  1. 1. Government 2.0in Australia Craig Thomler April 2013
  2. 2. Who am I?
  3. 3. Name this network… Allowed near-instantaneous transmission of news and information around the world Connected people globally, allowing them to maintain distant social relationships as never before People met, fell in love and got married using it It was used to catch murderers and command armies Conmen used it to solicit money and run scams It destroyed many industries, and created new ones
  4. 4. Electric Telegraph (1838) (http://en.wikipedia.org/wiki/File:Samuel_morse_telegraph.jpg)
  5. 5. Use by governmentFirst used to catch a murderer in the UK, 1837: A MURDER HAS GUST BEEN COMMITTED AT SALT HILL AND THE SUSPECTED MURDERER WAS SEEN TO TAKE A FIRST CLASS TICKET TO LONDON BY THE TRAIN WHICH LEFT SLOUGH AT 742 PM HE IS IN THE GARB OF A KWAKER WITH A GREAT COAT ON WHICH REACHES NEARLY DOWN TO HIS FEET HE IS IN THE LAST COMPARTMENT OF THE SECOND CLASS COMPARTMENT
  6. 6. Use by government Brigham Young, governor of Utah, sent the following in 1861 as the first message on the newly established North American transcontinental telegraph system (in relation to the American Civil War): "Utah has not seceded but is firm for the Constitution and the laws of our once happy country.”
  7. 7. By 1891 a global network (http://en.wikipedia.org/wiki/File:1891_Telegraph_Lines.jpg)
  8. 8. Gov 1.0 to 2.0Magna Carta – 1215 AD Internet – 2010 AD
  9. 9. Government 2.0(in my humble opinion)represents a fundamental shiftin the relationship betweencitizens and governments,to the benefit of both.
  10. 10. Government 2.0 includes...Using tools and techniques enabled by digital technologies to bring citizens inside the tent.Empowering citizens to be active participants in government decision-making processes and supporting them to do for themselves.Opening up public data for public reuse to inform and enable new insights, better decisions and more effective policy.Initiatives from individuals and non-government organisations as well as government.
  11. 11. Australia’s internet use Source: Sensis Social Media Report May 2012
  12. 12. Australia’s social media use Source: Sensis Social Media Report May 2012
  13. 13. Australia’s social media use Source: Sensis Social Media Report May 2012
  14. 14. What aboutAustraliangovernments?
  15. 15. The social media majority In mid-2012: 73% of Australian Government agencies reported using social media for official purposes
  16. 16. What the Australian Government isusing social media for..Answer choice Response ShareFor stakeholder engagement or collaboration 32 54.24%Operating an information campaign 25 42.37%Responding to customer enquiries/comments/complaints 25 42.37%For engaging with journalists and media outlets 24 40.68%For engagement or collaboration with other government 24 40.68%agenciesMonitoring citizen, stakeholder and/or lobbyist views and 17 28.81%activitiesFor a public consultation process 16 27.12%For a stakeholder or other restricted access consultation 13 22.03%Other type of activity (i.e. recruitment, crowdsourcing, staff) 11 18.64%For policy or services co-design 7 11.86%
  17. 17. All levels of Aus government Over 1,000 online consultations in last four years Over 860 Departmental Twitter accounts Over 120 agency blogs Over 250 Facebook pages Over 300 agency mobile apps Over 200 agency YouTube channels At least 9 data competitions
  18. 18. Growth in Twitter use
  19. 19. Twitter use by state
  20. 20. Government as media
  21. 21. Government as convenor
  22. 22. Government as platform
  23. 23. Crowdsourcing
  24. 24. Gov 2.0 & social media caveats • Doesnt replace existing approaches... it can supplement and amplify them • Doesnt work for all audiences or issues... but does work for some that are otherwise unreachable/intractible • Gov 2.0 doesnt solve problems... people do
  25. 25. Managing risks We’ve considered every potential risk except the risks of avoiding all risks.”
  26. 26. 100% correct informationdelivered too late or in thewrong context is worthless(and causes more issues!)
  27. 27. Questions? Craig Thomler craig@delib.net @CraigThomler http://eGovAU.blogspot.com
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