Government 2.0 - #socadl
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Government 2.0 - #socadl

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This is the presentation on Government 2.0 I gave at the #socadl event on 10 April.

This is the presentation on Government 2.0 I gave at the #socadl event on 10 April.

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Government 2.0 - #socadl Government 2.0 - #socadl Presentation Transcript

  • Government 2.0in Australia Craig Thomler April 2013
  • Who am I?
  • Name this network… Allowed near-instantaneous transmission of news and information around the world Connected people globally, allowing them to maintain distant social relationships as never before People met, fell in love and got married using it It was used to catch murderers and command armies Conmen used it to solicit money and run scams It destroyed many industries, and created new ones
  • Electric Telegraph (1838) (http://en.wikipedia.org/wiki/File:Samuel_morse_telegraph.jpg)
  • Use by governmentFirst used to catch a murderer in the UK, 1837: A MURDER HAS GUST BEEN COMMITTED AT SALT HILL AND THE SUSPECTED MURDERER WAS SEEN TO TAKE A FIRST CLASS TICKET TO LONDON BY THE TRAIN WHICH LEFT SLOUGH AT 742 PM HE IS IN THE GARB OF A KWAKER WITH A GREAT COAT ON WHICH REACHES NEARLY DOWN TO HIS FEET HE IS IN THE LAST COMPARTMENT OF THE SECOND CLASS COMPARTMENT
  • Use by government Brigham Young, governor of Utah, sent the following in 1861 as the first message on the newly established North American transcontinental telegraph system (in relation to the American Civil War): "Utah has not seceded but is firm for the Constitution and the laws of our once happy country.”
  • By 1891 a global network (http://en.wikipedia.org/wiki/File:1891_Telegraph_Lines.jpg)
  • Gov 1.0 to 2.0Magna Carta – 1215 AD Internet – 2010 AD
  • Government 2.0(in my humble opinion)represents a fundamental shiftin the relationship betweencitizens and governments,to the benefit of both.
  • Government 2.0 includes...Using tools and techniques enabled by digital technologies to bring citizens inside the tent.Empowering citizens to be active participants in government decision-making processes and supporting them to do for themselves.Opening up public data for public reuse to inform and enable new insights, better decisions and more effective policy.Initiatives from individuals and non-government organisations as well as government.
  • Australia’s internet use Source: Sensis Social Media Report May 2012
  • Australia’s social media use Source: Sensis Social Media Report May 2012
  • Australia’s social media use Source: Sensis Social Media Report May 2012
  • What aboutAustraliangovernments?
  • The social media majority In mid-2012: 73% of Australian Government agencies reported using social media for official purposes
  • What the Australian Government isusing social media for..Answer choice Response ShareFor stakeholder engagement or collaboration 32 54.24%Operating an information campaign 25 42.37%Responding to customer enquiries/comments/complaints 25 42.37%For engaging with journalists and media outlets 24 40.68%For engagement or collaboration with other government 24 40.68%agenciesMonitoring citizen, stakeholder and/or lobbyist views and 17 28.81%activitiesFor a public consultation process 16 27.12%For a stakeholder or other restricted access consultation 13 22.03%Other type of activity (i.e. recruitment, crowdsourcing, staff) 11 18.64%For policy or services co-design 7 11.86%
  • All levels of Aus government Over 1,000 online consultations in last four years Over 860 Departmental Twitter accounts Over 120 agency blogs Over 250 Facebook pages Over 300 agency mobile apps Over 200 agency YouTube channels At least 9 data competitions
  • Growth in Twitter use
  • Twitter use by state
  • Government as media
  • Government as convenor
  • Government as platform
  • Crowdsourcing
  • Gov 2.0 & social media caveats • Doesnt replace existing approaches... it can supplement and amplify them • Doesnt work for all audiences or issues... but does work for some that are otherwise unreachable/intractible • Gov 2.0 doesnt solve problems... people do
  • Managing risks We’ve considered every potential risk except the risks of avoiding all risks.”
  • 100% correct informationdelivered too late or in thewrong context is worthless(and causes more issues!)
  • Questions? Craig Thomler craig@delib.net @CraigThomler http://eGovAU.blogspot.com