Work Configuration Management | Knowledge Management | ITSM/ITIL
Industry Technology / Software / Internet
About My extensive background is in the areas of Knowledge Management (KM), Configuration Management (CM), ITIL, Information Systems and IT. These include the key elements of architecture, design, planning, implementation, support and sustainability, including process improvement and automation.
My goal is to help organizations increase their agility, resiliency, effectiveness, and performance, improve decision-making and fuel innovation. I also look for ways to simplify IT systems and improve/automate processes to increase efficiency and organizational capacity.
Knowledge Management is my greatest passion. I believe a company’s knowledge assets are the only truly sustainable competitive a...