Ounce Of Prevention - the Costa Concordia Disaster
An Ounce of Prevention The “Costa Concordia” Disaster
An Ounce of Prevention - The Costa Concordia DisasterFacts:• Length – 290 meters (about 970 feet)• Displacement – over 51,000 tons• Capacity – 3,700 passengers; 1,100 crewmembers• Began service – July, 2006• Ran aground off Isla Giglio coast about 22:00 hours (10 p.m.), local time, on January 13, 2012• 11 known dead (as of Jan. 19); number of missing unknown, estimated to be 20
An Ounce of Prevention - The Costa Concordia DisasterIssues:• Ship’s captain accused of deviating from course without authorization• Captain under house arrest, charged with manslaughter and leaving his ship (dereliction of duty)• Captains not required to file cruise plans – in contrast, all pilots/aviators required to file flight plans• Nothing in commercial shipping or cruising like system of air traffic control, transponders required for airplanes• About 2,500 tons of fuel still on board – no leakage as of Jan. 20• Question of what to do with CC (scrap or repair) unresolved
An Ounce of Prevention - The Costa Concordia DisasterWhat to do now:• Account for missing• Remove fuel• Remove ship – dismantle or repair• Take corrective action• Develop, implement preventive action• Learn from mistakes
An Ounce of Prevention - The Costa Concordia DisasterCorrective action• Clause 8.5.2 of ISO 9001 (Quality Management Systems Requirements)• Eliminate the causes of nonconformities to prevent their recurrence – Ensure the problem doesn’t happen again by removing root cause(s) – Ex., review company policies and revise where needed; give CG power, resources to enforce regs. (e.g., evacuation drill prior to departing)
An Ounce of Prevention - The Costa Concordia DisasterPreventive action• ISO 9001, clause 8.5.3• Eliminate the causes of potential nonconformities to prevent their occurrence – Ensure the problem doesn’t happen to other ships, crews – Identify weak spots – people, processes, materials – Improve training, hiring practices – Implement technologies (transponders, satellite guidance, traffic control, etc.) – Add automation, where possible
An Ounce of Prevention - The Costa Concordia DisasterAre there lessons for small business in this?• Implement best practices – exceed regulations, industry standards where possible• Correct deficiencies – document processes; implement procedures (reviewing/revising as needed)• Design, implement preventive measures when you recognize potential for problem• Policy – encourage positive behavior (policy usually written in response to problems – “don’t do it any more”)
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