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Non verbal communication

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Notes on the non-verbal codes

Notes on the non-verbal codes

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  • 1. Cultures and Non-verbal codes
  • 2. CODE… A system of communication
    • Verbal
    • Non-verbal
  • 3. Non-Verbal Behavior
    • How do people stand when they talk to one another?
    • What are the accepted seating arrangements?
    • Are there generally accepted religious principles that cannot be violated, such as certain foods (accepted or taboo), colors, icons, and particular forbidden behaviors?
    • What hand gestures are acceptable?
    • What do various items of apparel communicate?
  • 4. High context culture
    • The message is implicit
    • [Asian, Southern European]
    The “info” is read through the grid of non-verbal codes—the context
  • 5. Low-context culture
    • The message is explicit
    • [Northern Europe, U.S.]
    The “info” is primarily read through the grid of verbal codes (“words, words, words...”)
  • 6. CODE… A system of communication
    • The Non-verbal Codes
    • [Some explanations and examples]
  • 7. CHRONEMICS
    • Communicating through time
    • M-TIME –monochronemic
    • P-TIME -polychronemic
    • Let me tell you about the “time” I attended a wedding…
    • Should one be on time or late?
  • 8. PROXEMICS
    • Communicating through space and distance
    • Physical orientation - Close? Too close????
    • Face to face? (American) Side to side? (Chinese)
    • House design…placement and sizes of doorways, windows, etc.
  • 9. KINESICS
    • Communicating through movement and gestures
    • Facial expressions
    • Waving goodbye
    • Beckoning
    • Yes/no
    • Death/suicide
    • Greetings
    • Disagreement
  • 10. HAPTICS
    • Communicating through touch
    • Shaking hands --
    • Who offers first? (Vietnam – women and elders offer hand first)
    • Thailand – no touching of the head
  • 11. OCULESICS
    • Communicating through the eyes
    • “ Look me in the eye!” - Know the culture!!!
    • Widening of eyes -- Anger? (Chinese) Surprise? (Anglo) Help/assistance? (Hispanic)
    • Native Americans – children taught eye contact shows disrespect
  • 12. OLFACTICS
    • Communicating through smell
    • Body odors
    • Use of perfume or colognes
    • Incense
    • Spices
    • Selling your home…
  • 13. VOCALICS
    • Communicating through paralanguage
    • Grunts, uh-huhs
    • Giggling (young Japanese girls)
    • “ hai” = yes, but indicates understanding
  • 14. PHYSICAL APPEARANCE
    • Communicating through dress
    • What does the way you dress say about you?
    • Uniforms?
    • Occasional wear?
  • 15. SILENCE
    • Communicating through stillness
    • In the U.S. culture, what does silence indicate?
    • “ Squeaky wheel gets greased…”
    • Eastern cultures – lengthy, social silence
  • 16. Codes…
    • Understand a culture’s “codes”
    • to understand the
    • people…

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