Procurement to the People - Coupa Bourne Leisure Webcast

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Bourne's business drivers and challenges
Their strategy for getting board approval
How they persuaded skeptical users
Why suppliers came on board
Results - including a higher profile for procurement!

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Procurement to the People - Coupa Bourne Leisure Webcast

  1. 1. Procurement to the People How Bourne Leisure Deployed Coupa Successfully
  2. 2. Simon Hurst Principal Solutions Consultant Xoomworks Simon.hurst@xoomworks.com Alex Kleiner General Manager EMEA Coupa Alex.kleiner@coupa.com Hazel Brench P2P Project System Manager Bourne Leisure Speakers
  3. 3. Agenda } Coupa Overview } Xoomworks & Coupa } Bourne Leisure Success Story } Q&A
  4. 4. There’s no doubt that Coupa have been the major “disruptive” force in the purchase to pay / spend management software world over the last 3 years or so. A consumer technology type look and feel to their products set them apart from the traditional ERP providers, and rapid development of new products (now taking them into sourcing and spend analytics as well as their transactional core expertise) has been impressive. Peter Smith Managing Editor Spendmatters October 2nd 2013
  5. 5. The Leader in Cloud Spend Optimization 88%+   Spend  Under   Management     99.99%     Up3me   Hosted  in     the  Cloud   97%  +   Renewal   Rate     3-­‐6       Months   Average   Deployment   450+   Successful   Customers     Founded in 2006, released first product 2007, headquartered in San Mateo, CA 120%+ growth 6 consecutive years 100% employee growth 100% growth in Coupa users Our  Mission:  Deliver  so/ware  innova3on  that  breeds   responsible  spending  while  impac9ng     the  company  bo<om  line.     ©2013 Coupa Software, Inc. #1     Ease  of  Use     &  Adop3on           #1     Technology   PlaRorm   #1     Customer   Sa3sfac3on     #1     Time  to   Benefit  
  6. 6. A Unified Suite of Financial Applications 450+ Customers 100+ Countries 21+ Languages 50+ Currencies 120B+ Annual Spend 1M+ Suppliers 100% Mobile 99.99% Uptime InvoicingExpenses ©2014 Coupa Software, Inc
  7. 7. Coupa in EMEA Strong growth in local operations 2011 - 2014 1)  European HQ in London UK, with new offices in Frankfurt, Germany and Paris, France 2)  Operations & Support Centre in Ireland 3)  Customer count has doubled in 2 years, Headcount has doubled in 1 year, and Spend going through the system has increased by 10x in the last year alone, now accounting for Billions EUR annually. 4)  Strong European partner network 5)  Coupa INSPIRE ‘14 EMEA to be held in London on October 16th, 2014 http://get.coupa.com/inspire_emea_save.html EMEA Population = 2.1B
  8. 8. Coupa receives highest scores for Current Offering and Strategy The Forrester Wave™: eProcurement, Q2 2014 Analyst: Duncan Jones Coupa Recognized as a Leader in eProcurement “Coupa is the most customer-centric organization with the most flexible product.” ©2014 Coupa Software, Inc
  9. 9. How Bourne Leisure and Xoomworks delivered P2P successfully It’s all about people
  10. 10. Procurement Transformation Specialists Coupa EMEA Partner Complete Procurement Framework addressing mechanics and behaviours Xoomworks & Coupa
  11. 11. Bourne Leisure Properties
  12. 12. The Challenge ENTREPRENURIAL SITES DIVERSE CATEGORY MIX LEGACY OF LOCAL SUPPLY 3 DISTINCT COMPANIES SEASONAL STAFFING 50%+ NON OFFICE STAFF
  13. 13. EXEC BOARD USERS SUPPLIERS The People
  14. 14. Delivering the Right Message EXECUTIVE SPONSORSHIP KEEP IT SIMPLE TACKLE THE NEGATIVES FOLLOW UP CONCERNS SELL THE BENEFITS DEDICATED SUPPLIER TEAM
  15. 15. USE INTERNAL TALENT FOR BRANDING AND COMMS INVEST IN TRAINING Spread the Word
  16. 16. 100% USER ADOPTION 89% E-INVOICING DELIVERING OVER 90% PAYMENT ON TIME EARLY PAYMENT DISCOUNTS IMPROVED SUPPLIER RELATIONSHIPS Measurable, meaningful success
  17. 17. KEEP IT SIMPLE PUT PEOPLE FIRST ADDRESS NEGATIVES EARLY ON POSITIVE APPROACH TO ROLE CHANGES SELL BENEFITS IN REAL TERMS USE IN HOUSE TALENT Summary
  18. 18. Simon Hurst Principal Solutions Consultant Xoomworks Simon.hurst@xoomworks.com Alex Kleiner General Manager EMEA Coupa Alex.kleiner@coupa.com Hazel Brench P2P Project System Manager Bourne Leisure Wrap Up and Q&A
  19. 19. coupainspire.com The Language of Success October 16, 2014
  20. 20. Coupa.com Live demo: coupa.com/demo Contact us: coupa.com/contact 650.931.3200 44.0.207.203.2043 xoomworks.com Contact us: pc@xoomworks.com 44.0.207.400.6120 Thank you!

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