COMMUNICATION
What Is Communication The sharing of information between two or more  individuals or groups to reach a common understandi...
Importance of Good Communication Improved quality of products and services• Subordinates communicate problems and solutio...
Communication Functions Control – Informal and formal control of behavior of  members in a group Motivation – job clarit...
Communication Process Sender, encoding - The sender has a thought which he/she wants to   let someone else know. This tho...
Communication Process
Communication Types Oral– speed and feedback; opportunities for messages  to become distorted Written – Usually more car...
Communication Channels Used in Organizations Formal Communication Channels Downward – Communication that flows from one ...
Communication Channels Used in Organizations Informal Communication Channels Small Group Networks•   The wheel relies on...
Barriers To Effective Communication Filtering – purposefully manipulating information so it will be   seen more favorably...
CROSS-CULTURAL COMMUNICATION Language Differences Nonverbal Communication Across Cultures Etiquette and Politeness Acro...
Communication
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Communication

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Communication

  1. 1. COMMUNICATION
  2. 2. What Is Communication The sharing of information between two or more individuals or groups to reach a common understanding The process by which information is exchanged between a sender and a receiver.
  3. 3. Importance of Good Communication Improved quality of products and services• Subordinates communicate problems and solutions for increasing quality to superiors Increased responsiveness to customers• Empowered workers lower response time to satisfy customer wants and needs+ More innovation through communication• Cross-functional teams communicating effectively produce higher quality products more efficiently
  4. 4. Communication Functions Control – Informal and formal control of behavior of members in a group Motivation – job clarity, expectations, feedback Emotional expression – groups a source for social interaction and therefore communication plays a role for release of emotions Information – facilitating decision making by providing information by transmitting data to identify and evaluate alternative choices
  5. 5. Communication Process Sender, encoding - The sender has a thought which he/she wants to let someone else know. This thought is encoded in the form of a message. Message - The thought thus acquires a body, a shape and a structure. Channel - The message is transmitted using some channel to reach the receiver; could be formal and informal channels Receiver, Decoding - The receiver ‘decodes’ the message to understand its meaning. Noise - The process of decoding may not generate the same ‘thought’ that the sender wanted to transmit. The distortions are the ‘noise’. Feedback – Check on how successfully the original intended message has reached the receiver.
  6. 6. Communication Process
  7. 7. Communication Types Oral– speed and feedback; opportunities for messages to become distorted Written – Usually more carefully done, therefore more likely to be well thought out, logical and clear Non-verbal – body movements, tone and emphasis given to words, facial expressions, distance between sender and receiver
  8. 8. Communication Channels Used in Organizations Formal Communication Channels Downward – Communication that flows from one level of a group to a lower level • Managers to employees Upward – Communication that flows to a higher level of a group • Employees to manager Lateral – Communication among members of the same work group, or individuals at the same level
  9. 9. Communication Channels Used in Organizations Informal Communication Channels Small Group Networks• The wheel relies on the leader to act as the central conduit for all the group’s communication• The chain rigidly follows the formal chain of command• The all-channel network permits all group members to actively communicate with each other. Grapevine• 75% of employees hear of matters first through rumors• Rumors emerge as a response to situations that are important, when there is ambiguity, under conditions that arouse anxiety
  10. 10. Barriers To Effective Communication Filtering – purposefully manipulating information so it will be seen more favorably by the receiver Selective perception – Receiver projecting their interests and expectations into the communication while decoding messages Information overload – Individuals having more information than they can sort out and use Emotions – how receiver is ‘feeling’ impacts interpretation of message Language – Same words mean different things to different people
  11. 11. CROSS-CULTURAL COMMUNICATION Language Differences Nonverbal Communication Across Cultures Etiquette and Politeness Across Cultures Social Conventions Across Cultures

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