Sabine Rotthier – I-scan tool. e-Government: a new cance or a new problem?

eGovernment: New Opportunity or New Problem?Conclusions of the I-scan Project
14th Dec 2010
Pre-ConferenceLift-OffTowards Open Government
Sabine Rotthier

Mainquestion of the conference:
Howcancentralgovernments and the European Union support and promotelocaleGovernment?
I-scan project
29 Flemishmunicipalities
I-scan Project: Study of Local eGov
2

I-scan Project: Study of LocaleGov
Where does the municipal organisation stand in its development?
To which degree has the organisation implemented ICT?
How does the municipalityalignorganisation and ICT?
3

ICT
O = +
I = +
Pos. alignment
O = -
I = +
No alignment
Organisation
O = +
I = -
No alignment
O = -
I = -
Neg. alignment
4

Three Key Questions
Do municipal divisions think in terms of processes?
Organisational framework
supportedby
Do municipal divisions speak the same language?
Do we understand each other?
Semantic framework
supportedby
Canmunicipaldivisionscommunicatewitheachother?
Technological framework
6

Can Municipal Divisions Talk to Each Other?
Software applicationsformunicipalities:
4 capitalmarketplayers
Problem:
No compatibilitybetween different applications
Vendor lock-in
Islandautomatisation
Different ways of coping withthissituation
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Attitude towards ICT suppliers
8

Three Key Questions
supportedby
Semantic framework
supportedby
9

Do MunicipalDivisionsSpeak the Same Language?
Problematic in everymunicipality
Reasons:
Focus on own services and tasks /preference to control own data
No use of authentic sources: unknown / unawareness of value for municipalities
Data are locked in in applications
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Recommendations to the Central Governements
Develop open standards for data
Make authentic sources available for municipalities
Ensure clear communication about what municipalities can and may do with authentic sources
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Three Key Questions
supportedby
Semantic framework
supportedby
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Do MunicipalDivisionsThink in Terms of Processes?
E-government
NOT: justimplementing ICT
BUT: analysing, reorganising and improving the internalworking and service delivery = BPR
Whiletechnologybyitselfcannottransform bad procedures intogoodones, eGovernmentcreates the opportunity for the public sector to manage itstasksdifferently.
No BPR = automatisation of bad processes / reinforcement of existingsituation
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A = Active
F = Fragmented
I = Intention
Aw = Aware
N = Notaware
The attention devoted to processes
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On the basis of intrinsic needs
Extrinsic motivation
On the basis of intrinsic needs
Extrinsic motivation
15

ICT division is not involved, but does show interest and tries to play a bigger role
ICT division is involved
ICT division is not involved and is not interested
ICT division is not involved
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Examining processes, without much added value for the organisation
Description of the desired situation
Lever for concrete improvements, with a view to more efficient operation and services
Analysing
Lever for concrete improvements, with a view to more efficient operation and services
Analysing
Little interest and not much added value
Description of the existing situation
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Recommendations to the Central Governements
Support municipalities with process descriptions of regulations
Coordinate your policy with local practice on the basis of mutual consultation
Stimulateknowledgedevelopment about ICT and organisational change
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Recommendations versus Citadel Statement: Does we match?
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YES, WE MATCH!
Information/ process and applicationlayer
Clearguidelines and data models for the use of personal details aboutcitizens
Common service deliveryarchitecture
Onecommonlanguage
Open Data
Standards
Framework to addresscommonprivacy issues
Best practiceshow to workwithauthenticregistrations

Thankyouforyourattention
More information:
sabine.rotthier@hogent.be
Book: eGovernment: New Opportunity or New Problem? OnUSB-Stick in the conference map.
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Sabine Rotthier – I-scan tool. e-Government: a new cance or a new problem?

by Corvé Open Government Preconference 2010 on Jan 14, 2011

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Sabine Rotthier – I-scan tool. e-Government: a new cance or a new problem? — Presentation Transcript