New Strategies for Successful Documentum Integrations, Migrations and Performance Management

New Strategies for Successful DocumentumIntegrations, Migrations and Performance ManagementJune 27, 2012

Agenda1. Documentum challenges2. Strategies for success3. Case study4. Summary/Q&A

Housekeeping• Presentation will last 30 minutes• Submit questions via the chat window• Slides will be made available tomorrow

Featured speakers Bruce Bolton Exec VP, Technology and Consulting Portford Solutions Group Tom Batchelor Senior Solutions Architect Correlsense

DOCUMENTUM CHALLENGES

Two main challenges• Low-level system monitoring• System troubleshooting

Documentum architecture• Multi-tiered and multi-server environments• Small environment servers• Large environment servers

Small environment servers• Web• Transformation• Content server/ database server• Full-text server

Large environment servers• Have high availability build in• Multiple instances of servers for load balancing

Configuration architecture• Click from WebTop can travel through many tiers• Several systems are customized - Java Methods and WebTop customization - Type Based Object (TBO) - Server Based Object (SBO)

Configuration features• Customization methods provide hooks into document actions• Action before and after the customizations• Servers can call different parts of the customizations

Monitoring challenges• Load balancing – production operation• Temporary load balancing – document migrations• Problem root-cause• Analysis• Request source

STRATEGIES FOR SUCCESS

1) Start with design• Understand the nature of user requests• When sizing server, consider customizations• Impact of migrations• Implement roll-back

2) Ramp up vs normal production• Work with business on ramp-up time• May differ from normal production• Ramp-up may include -Additional usage -large scale document migrations• Identify areas/time requirements

3) Analyze results• Bottlenecks do not always mean more server horse-power• Look at customizations processing time• Refine configurations and customizations

4) Monitor continuously• Once refinements made, continue monitoring• Analyze performance against user requests….they may change!

CASE STUDY

Large transportation firm in UK• Documentum installed for 9 years• Systems updated several times• Performance was slow• Needed to migrate

Challenges• EMC offered only out of box support• Documentum used across business• Problem in the content server - hard to monitor

Solution - application performance management• See inside DQL• Easy to implement – saw data immediately• Visibility into content server and WebLogic

SLA dashboard All WebTop transactions are listed, along with response times and SLAs

Transaction model Transaction Model shows the full breakdown of the different tiers involvedSlide 23

Drill down Drill down to specific components, here we can see the SQL to Oracle from the Content ServerSlide 24

SLA analysis SLA Analysis across all tiers in the Documentum application

Transaction instances Individual Instances of transactions available for further investigation and drill downSlide 26

Transaction sequence view Here we can see just how busy a Documentum transaction is Summary tier breakdown available for this specific requestSlide 27

Transaction tree view All calls to the Documentum Where Documentum Query Content server API are visible Language (DQL) is used, this is extracted and displayed in the transaction tree The resulting SQL is shown in contextSlide 28

Issues shown in context Here we can see there is some chattiness to the Oracle DB, in context with the DQL statement and the original transactionSlide 29

Topology map Topology Map shows connections among the application componentsSlide 30

OLAP visibility SharePath Business Intelligence view shows where time is spent within the application componentsSlide 31

OLAP drill down OLAP allows for drill down, in this case see the time for each type of SQL against the Oracle DBSlide 32

Summary• Architecture is complex• Monitoring performance is challenging• To succeed: - Start with design - Ramp up vs. normal production - Analyze results - Monitor continuously• DocuNECT and SharePath provide answers

Portford Solutions Group• Complete document mgmt. service provider for 12 years• Deep experience in Documentum application development• Developed migration app for Documentum - DocuNECT

Correlsense• APM solutions for IT Operations• Supports Documentum, Oracle, SOA and more• Customers include:

QuestionsContact Portford Solutions Group: Contact Correlsense:http://www.portfordsg.com/ www.correlsense.com/demosupport@portfordsolutions.com www.real-user-monitoring.comsales@portfordsolutions.com info@correlsense.com .

New Strategies for Successful Documentum Integrations, Migrations and Performance Management

by Correlsense on Jun 27, 2012

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New Strategies for Successful Documentum Integrations, Migrations and Performance Management Presentation Transcript

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