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Correlsense gainsco-webinar-0711-f

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Transcript

  • 1. Seven Innovative Ways to Measure, Manage and Improve Service Levels
    Wednesday July, 27 2011
  • 2. Featured Speakers
    Phil West
    CIO
    Gainsco Insurance
    Dan Juengst
    VP, Solutions Engineering
    Correlsense
  • 3. Agenda
    Background
    Seven best practices
    SharePath demo
    Q&A
  • 4. Big Application Modernization Project
    Significant upgrade in the .NET framework
    Data normalization
    Cross browser compliance
    Re-design
  • 5. #1 Look at The Deltas
  • 6. #2 Be Proactive About SLAs – Go Beyond the Numbers
  • 7. #3 Go Beyond Load Testing
  • 8. #4 Look at Your Live Topology
  • 9. #5 Look at Desktop Response Times
    Customer Facing Applications
    Mobile and Web
    Public Cloud
    Hosting Services
    Business Applications
    Datacenter, Cloud
    Browser Based
    Fat Client
    Hosting Services
    Terminal Based
    (Citrix/RDP)
    Amazon EC2
    Rackspace
    Datacenter
  • 10. #6 Look at all of the Components that Make up a Transaction
    Shared
    Database
    Cloud
    Web Services
    App
    Servers
    Shared Service
    Virtual
    Web
    Servers
    Firewall
    Msg. Broker
    Load Balancer
    Mainframe
    App
    Servers
    Proxy
    DB Server
    Virtual
    Web
    Servers
    Partner App
    Directory
    Server
    Network
    Firewall
  • 11. #7 Keep an on Your Top Ten Killers
  • 12. SharePath Demo
  • 13. Open for Questions
    More information:
    info@correlsense.com
    www.correlsense.com/demo
    Free real user monitoring tool:www.real-user-monitoring.com
    Get your free copy
    SharePath RUM today!