Best Practices for Managing SaaS Applications

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The proliferation of SaaS applications like Salesforce.com is creating a host of new management challenges. For example, how do you measure the performance of applications you don’t host? What real-time data do you have to communicate with business stakeholders? How will you know if SLA commitments are being met?

Join us for a webinar exploring the best practices for managing SaaS applications, including:

*Important ways that the management of SaaS and hosted application management differ
*The unique challenges of supporting enterprise SaaS applications
*Case studies demonstrating new techniques and tools for measuring the performance of hosted applications like Salesforce.com

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  • Some other points to remember: what tech skills are needed? How to manage the SaaS deployment? Who is responsible for what? How do you make IT more service-centric?
  • Best Practices for Managing SaaS Applications

    1. 1. Best Practices for Managing SaaSApplicationsFebruary 29, 2012
    2. 2. Agenda• Facts about SaaS• Best Practices• Demo• Q&A
    3. 3. Housekeeping• Presentation will last 45 minutes• Submit questions via the chat window• Slides will be made available tomorrow
    4. 4. Featured speaker Oren Elias CEO Correlsense
    5. 5. FACTS ABOUT SAAS
    6. 6. Fact 1: SaaS market is growing fast 2014: $40BSaaS market $40 billion by 2014, 34% of new biz software - IDC research
    7. 7. Salesforce.com• In Q4 2011 – Revenue: $600M – 100 deals >$1M – Nine deals > $10M - Zdnet Feb 24, 2012
    8. 8. Fact 2: SaaS adoption is growing• Google Apps: 40 million active users
    9. 9. Fact 3: Yet SaaS is not always easier“Large organizations still prefer on-premises or hosted applications due toprocess complexity, data integrationrequirements, advanced analytics and theneed for industry functionality” - Gartner Nov 2011
    10. 10. Fact 4: SaaS changes IT’s role• What is IT’s role?• Should IT be bypassed?• How should IT work with SaaS vendors?
    11. 11. BEST PRACTICES
    12. 12. 1. See the big picture• Define requirements• Functionality• Data security• Stakeholder buy-in• Change management• Identify gaps
    13. 13. 2. Plan in advance of all needs• Compliance• Business Intelligence• Integration• Security
    14. 14. Compliance - Cloudlock• Cloud data protection solution• Protects data in Google Apps• Reduces risk and liability
    15. 15. BI for SalesForce - GoodData• BI Platform as a Service• Quick integration• 11,000 businesses
    16. 16. Security – Ping Identity• Cloud identity management solutions• Secure and standards-based• Centralized cloud access control
    17. 17. Integration - Jitterbit• Data integration• Between cloud, SaaS, and on-premise• Low cost and easy UI
    18. 18. 3. Plan for application support
    19. 19. 4. Tools to measure performance
    20. 20. 5. Today: SLAs mean little You!
    21. 21. Example: Gmail outages
    22. 22. Response time vs. uptime• Uptime doesn’t give full story• Ask for metrics that are based on response time
    23. 23. 6. Need tools for SaaS and on premise
    24. 24. 7. APM tool to manage and monitor• Clip art
    25. 25. End-User Experience Monitoring
    26. 26. Dashboard for Application Owners
    27. 27. Know what is slow
    28. 28. Compare performance over time
    29. 29. Track PerformanceAcross Geographies
    30. 30. Automated Reports
    31. 31. To Summarize• To manage SaaS effectively: – See the big picture – Plan in advance for all needs – Plan for application support – Tools to measure performance – Today: SLAs mean little – Need tools for SaaS and on premise – APM tools to manage and monitor
    32. 32. Questions?More information:info@correlsense.comwww.correlsense.com/demowww.real-user-monitoring.com Get your free copy SharePath RUM today!

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