Types of One Stop Shop for Business Registration Dobromir Christow World Bank Group Advisory Services [email_address]

What is the OSS? The term originated in the USA in the late 1920s, early 1930s. The earliest use is this advert for a car repairer, from The Lincoln. This car repair advert summed up what the term was all about in their strapline: Have it all done in one place Save your time Save your money

The term originated in the USA in the late 1920s, early 1930s. The earliest use is this advert for a car repairer, from The Lincoln. This car repair advert summed up what the term was all about in their strapline:

Have it all done in one place

Save your time

Save your money

“ Have It All Done in One Place…” - what is it that we sell at the OSS for Business Registration? OSS Tax and Social Security Registration All Other Registrations to Start a Business Company Incorporation Payment of All Fees

Types of OSS for BR – One Door/One Roof STRUCTURE Organization placed in one location under one institution Representatives of different institutions One or more counters/interfaces in the same location Transfer of documents to the main offices Services and fees at the same place - One Door OSS in Angola ADVANTAGES, RISKS AND CHALENGES Often doesn’t require changes in legislation or ministerial responsibilites Institutions involved preserve their independence discretion Reduces risk of harasment/corruption Reduces time/cost for business? Require remote location of staff representatives Requires enough authority and decisive power How would they retrieve archives and database? Institutional Capacity, Career Development challenges

STRUCTURE

Organization placed in one location under one institution

Representatives of different institutions

One or more counters/interfaces in the same location

Transfer of documents to the main offices

Services and fees at the same place - One Door OSS in Angola

ADVANTAGES, RISKS AND CHALENGES

Often doesn’t require changes in legislation or ministerial responsibilites

Institutions involved preserve their independence discretion

Reduces risk of harasment/corruption

Reduces time/cost for business?

Require remote location of staff representatives

Requires enough authority and decisive power

How would they retrieve archives and database?

Institutional Capacity, Career Development challenges

Types of OSS for BR – One Window/One Table STRUCTURE One location to interact with the public Mostly one, sometimes several Interfaces – many counters/offices in one location The officer is authorised to accept documents for government bodies other than the one he represents One Window OSS - Romania ADVANTAGES, RISKS AND CHALENGES Often require changes in legislation or ministerial responsibilites Institutions involved need to transfer some discretion Detailed coordination of activities between institutions Agencies involved need to modify their procedures The officer needs to be fully authorised to make decisions The officer needs to be well trained to handle documents of other institutions

STRUCTURE

One location to interact with the public

Mostly one, sometimes several Interfaces – many counters/offices in one location

The officer is authorised to accept documents for government bodies other than the one he represents

One Window OSS - Romania

ADVANTAGES, RISKS AND CHALENGES

Often require changes in legislation or ministerial responsibilites

Institutions involved need to transfer some discretion

Detailed coordination of activities between institutions

Agencies involved need to modify their procedures

The officer needs to be fully authorised to make decisions

The officer needs to be well trained to handle documents of other institutions

Other Types of OSS for BR – One More Stop STRUCTURE New organization to coordinate the process Often no legislative changes required No institutional restructuring-old organizations still in charge New step added with no corresponding reduction in other institution One interface for applicants, all operations in the back RISKS AND CHALENGES Time Cost, administrative cost is always higher All steps are in the back, less transparency for the applicant Coordinative v. Substantial function, is it just a mailbox? Did you recognise your country/institution?

STRUCTURE

New organization to coordinate the process

Often no legislative changes required

No institutional restructuring-old organizations still in charge

New step added with no corresponding reduction in other institution

One interface for applicants, all operations in the back

RISKS AND CHALENGES

Time

Cost, administrative cost is always higher

All steps are in the back, less transparency for the applicant

Coordinative v. Substantial function, is it just a mailbox?

Did you recognise your country/institution?

Other Types of OSS for BR–Integrated Functions, On-line Registration, Investment Promotion Agencies (IPA) Integrated Functions, Mergers & Acquisitions Integrated functions in one office Common database M&A - one institution merges into another, one institution ceased to exist or transfers in full its functions – tax offices in Russia, Georgia, Azerbaijan On-line Registration different institutions single on-line interface, authomation predicability Investment Promotion Agencies To promote FDI Invester deals with one institution Rarely given all the needed authority One man army Competing with law firms, lawyers, notaries?

Integrated Functions, Mergers & Acquisitions

Integrated functions in one office

Common database

M&A - one institution merges into another, one institution ceased to exist or transfers in full its functions – tax offices in Russia, Georgia, Azerbaijan

On-line Registration

different institutions

single on-line interface, authomation

predicability

Investment Promotion Agencies

To promote FDI

Invester deals with one institution

Rarely given all the needed authority

One man army

Competing with law firms, lawyers, notaries?

Organisations Hosting the OSS for BR SEPARATE AGENCIES Attached or not to ministries Usual under the ministry of trade, industry, economy Under MoJ in Angola, Belars, Estonia, Kazakhstan, Romania COURTS Commercial/company division Civil Law-German tradition in Central Europe: Austria, Germany, Switzerland. Court OSS operates in Slovakia, Slovenia, Hungary CHAMBER OF COMMERCE Involves significant outsourcing How much can the state outsource How strong is the Chamber? Trust, influence, capacity, traditions Colombia, Luxxembourg, Italy

SEPARATE AGENCIES

Attached or not to ministries

Usual under the ministry of trade, industry, economy

Under MoJ in Angola, Belars, Estonia, Kazakhstan, Romania

COURTS

Commercial/company division

Civil Law-German tradition in Central Europe: Austria, Germany, Switzerland.

Court OSS operates in Slovakia, Slovenia, Hungary

CHAMBER OF COMMERCE

Involves significant outsourcing

How much can the state outsource

How strong is the Chamber? Trust, influence, capacity, traditions

Colombia, Luxxembourg, Italy

Plan a one-stop shop – FORGET about it! 1. Forget about one-stop shops … 2. Work out why you want to reform 3. Get support from the top – the very top 4. Build a team 5. Ask for help 6. Prepare a plan 7. Find out what is happening now 8. Ask why you are doing this at all 9. Don’t be afraid of the law 10. Simplify procedures 11. Simplify payment 12. Don’t computerise …

Plan a one-stop shop ONLY when ready! 13. Now think about a one-stop shop … 14. Don’t set up a new agency 15. Don’t ask for a representative of other agencies to be based at the one-stop shop 16. Simplify the documentation 17. Use a single number 18. Establish one point of contact 19. Handle information electronically 20. Provide for on-line filing 21. Specify a computer system 22. Establish M&E 23. Set clear targets 24. Train the staff 25. Educate the public 26. Plan the launch

The WBG AS OSS is open for Africa – are you ready to enter? THANK YOU AFRICA! Dobromir Christow World Bank Group Advisory Services [email_address]