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  • Service Provider PerspectiveTata Consultancy Services 1
  • Service Provider Perspective• The MCA21 program• The Scope of the Project• The MCA21 Solution Overview• Innovations Used• Recent Improvements• Outcome• Roadmap for Future 2
  • The MCA21 Program A Public Service Delivery Transformation Program undertaken by TCS under the BOOT ( Build Own Operate and Transfer ) Model Enables end-to-end Automation of Ministry functioning leading to almost paperless office Continuously evolving platform enabling the Ministry to meet the Objectives set out in the Citizen Charter 100% electronic filing DSC based Authentication Electronic Stamp Duty XBRL - Business Intelligence and Journey continues …. MCA21 is an award winning, benchmark e-Governance project for Govt. of India
  • MCA21- Program Scope Infrastructure Stakeholder Application Digitization Setup EngagementMCA21 Front office - Data Center and Disaster Set up of 52 FacilitationCitizen’s Portal 45 Million paper records Recovery Site centers across India across all ROC’s MCA21 Back Office – for Servers and Workstation E-Mail helpdesk and Call Data Migration Regulatory functions at all the Ministry offices Center Network Backbone linking SLA based ResponseEstablishment functions– 80 offices Pan IndiaHRMS, Payroll, Finance Workshop , Training and Media CommunicationGateway – Interoperabilityand Secure InteractionOperational and MIS reports Project spanning Build & 6 years Operations phase Total staff involved in build phase ~ 800; Operations phase 500 reducing to 400 4
  • BOOT Model project with Service Delivery Outcome STAKEHOLDERSMCA HQ(1) Disaster Virtual Recovery Front Centre OfficeRD(7) Data Centre Physical Front Offices •Showcase(4) Govt •Non-Showcase (42)ROC(23) Secure •SEZs (6) Repository
  • MCA21 Solution Overview• Secure and Scalable , SOA based Disaster Recovery Data Architecture MCA Corporate Exchange NIC/BSNL PFO/TFO• Supports Interoperability Database• 8 Million Peak hits on portal / day Time• 70K + e-filing per day peak Front Office Stamping• DC - DR site with active switchover every Network quarter• Systems Availability 24*7*365 MCA Front Office MCA Business MCA Backoffice VFO MCA Gateway Portal Layer Application Internet MCA Backoffice Payment Portal Gateway Authentication (OCSP/CRL Fetcher) MCA To Back offices CA’s Network Document Management Workflow System Bank Network System (IBM MQ) MCA Public/Private (IBM DB2 Content Manager) Documents Establishment Functions MIS Reporting (PeopleSoft) To partner banks (online/offline payment records) SLA Monitoring Mail/Collaboration Server (Tivoli Suite) Integrate with MCA application and Native clients if necessary Data Centre SecureStakeholder s (Similar environment in Disaster Recovery Centre)• Public ,Professionals (, CFC’s, ICAI, ICSI, ICWAI, Companies Directors (Registered users 260,000)• Ministry, (1400 users) , RBI, SFIO• Banks, Certifying authorities ( > 6 Lakhs DSC’s issued) 6
  • Innovations Used• Implementation of offline mode of filling of e-forms• Utilization of publicly available software so that end-user did not incur any additional cost• Elimination of data entry of information available in the repository using ‘pre-fill’• Automated pre-scrutiny to ensure accuracy of data• Authentication of signatories using Digital Certificates (DSC) on the e-forms• System of Role-Check to verify antecedent of the signatory• Electronic payment methods like Credit Card, Internet Banking & recently introduced NEFT type of payment• Straight Through Processing of filings not requiring approvals• Introduction of electronic stamp papers• Electronic communication to stake-holders using SMS and e-mail 7
  • MCA Website
  • Components of MCA21 - Portal• Comprehensive static information• Provides facilities for complete interaction with MCA – User registration – E Filing of all forms – Status Inquiry – Company Inquiry – Director Information Number (DIN) request and inquiry – Company Master Data Correction – Certified Filing Centers (CFC) – Investor Grievances www.mca.gov.in/MCA21• Provides Any Time, Any Where access to MCA services on a 24X7 basis 9
  • Components of MCA21 - E Forms• 75 e Forms as per 1956 Company Law• Limited re-engineering done to remove redundancies without changes to law• Covers all types of interaction with Registrar of Companies (RoC), Regional Directorates (RD), and Head Office (HO)• Ability to pre-fill data from MCA’s National Corporate Information Data base• Ability to check form before being up loaded for processing 10
  • Components of MCA21 - DSC• Largest in the World (about 680,000)• Digital Identity in Electronic World• Need for DSC on electronic forms and attachments – Privacy – Authenticity – Integrity – Non-repudiation• Public Key Infrastructure (PKI) based technology• Procure ‘Individual’ Category DSC (min Class 2) from any Licensed CA• Single DSC suitable for multiple roles/Business transactions• Role checks for Directors & Professionals 11
  • Components of MCA21 - Internal Administration• Automation of all Govt of India rules covering – Human Resources Management – Payroll Management – Financial Management• Used state of the art ERP package Peoplesoft – Customization done to implement Govt. of India Rules• Data capture and verification for all employees including historical service records• 6th pay commission recommendations implemented in record time• All information now available ONLINE 12
  • MCA21 Facilitation centers - Registrar Front Offices• 52 brand new Registrar Front Offices (RFO) setup PAN India• Manned by Customer Service Executives (CSE) with standardized processes in a common look & feel across all offices• Stringent SLA’s defined for Citizen Service – Wait Time – Service Time• Provides – Facilitation – Training & Education – Hand holding for e Filing – 1st level stakeholder response at local city level – Becomes local unit for channelising all stakeholder responsesHas become a benchmark for Quality Citizen Servicedelivery
  • I Integrated Stakeholder Management• Multi-channel Stakeholder Model response model – Physical through MCA Facilitation center – Inward call center – Outward calls – E mail help desk – Public Training thru Workshops – CBT’s on portal• Formal Launch in each major city in India• Continuous update of FAQ and Instruction kits on portal• Focused attention to resolve stakeholder issues in a time bound manner• Special Attention by Callback• Metrics based stakeholder response management model
  • Comprehensive Digitization of legacy documents• Digitization of company records across all ROC offices• Digitization factory setup in each ROC office covering – Extraction of permanent records – Preparation of documents for scanning – Scanning – Meta Data Entry – Verification of scanned images – Digitally signing scanned images (pdf) – Uploading into central document master• Data correction done for – Company master based on corrections provided – Charge data based on Charge documents• More than 45 Million pages of historical documents scanned and loaded into digital repositoryEnsured that all relevant historical records areavailable - electronic retrieval
  • Back Office Processing for Director Identification Number (DIN) Issuance• TCS has set up a BPO center for Director Identification Number (DIN) issuance dedicated for MCA• Performs BPO processing – Prospective and Existing Directors apply online for DIN and Attach proof of identity, residence to BPO – BPO verifies online evidences based on Govt. of India guidelines using 4 eye principle – GOI reviews and audits this process – Sends Approval / Rejection letter to applicants signed by GOI official – Also enables Online availability
  • Components of MCA21 - E-Stamp• Introduced e-stamping from 13th Sept 2009 making incorporation completely paperless• Joint initiative – MCA, States/ Union Territories and Banks• Dispensed with effort and cost to physically visit the treasury and saved time• A prominent Green initiative in MCA21 leading to reduction in paper usage to the extent of 10 Million pages so far• Emerged as a Model program for replication• World Bank commended the e-Stamping initiative as one of the significant achievements 17
  • Recent Improvements• Implementation of XBRL to enable comprehensive Data Analytics and data exchange with other regulatory bodies• Business Intelligence Platform for Analysis and strengthened monitoring• Joined Up Services – Verification of Trademark• Opening of Corporate Bank Account on company’s registration with MCA21• Issue of Digitally Signed Certificates leading to near paperless office• Withdrawal of Offline mode payment for low value transactions 18
  • The Outcome - Comprehensive Citizen Service DeliveryRadical Improvements  Ministry of Company Affairs available to the stakeholders on 24*7*365 through the MCA portal - www.mca.gov.in  Any where any time filing through MCA portal  More access points – 52 Registrar’s Front offices located across India (Now Four RFO’s)  Multiple payment options including electronic payments – credit card, internet banking, NEFT  Digital signature based governance – ensures validity of documents in court of law  Migration of 45 million historical documents into electronic repositoryEase of compliance and  All stake-holder communication made electronic – - Certificates, Letters, Status via e-mail and SMSAccessibility of information  Implementation of electronic stamp duty – reducing a major hassle to citizen for procurement of the sameOne of the largest implementation of Digital Certificate basedAuthentication in the World
  • The Outcome - Improved Regulatory Functioning  All Ministry Officials carry out regulatory functions on-line Radical Improvements  FIFO (First in First out) mode of functioning leading to improved transparency  Digital Signature base Approvals and certificates  Electronic workflow driven paperless back- office for faster and easier processing  Implementation of Technical scrutiny rules for any illegal and fraudulent activities  Dashboard based monitoring of productivity, service time, pendency, quality of response by office, function Dashboard level monitoring  Extensive MIS and Operational reporting system Secure, Interoperable - made available to the Ministry Government Functions  Business Intelligence on XBRL based e-filingsOne of the largest transaction based system implementationIn the Government of India
  • Road Map for future• Implementation of Phase II of XBRL and Business Intelligence Platform• Implementation of Investor Education Protection Fund a platform for investors to view status of their unclaimed and unpaid Dividends and Deposits• Planned for integration of other Administrative functions with MCA21 comprising of LLP (Limited Liability Partnership) and OL (official Liquidators), NCLT (National Company Law Tribunal) and CLB (Company Law Board)• Authentication of Officials of Banks using Digital Certificates 21