Domain Specialisation:The Key to Improved Time to ValueDerek Wiggill – Group CEO, Argility (Pty) Ltd                      ...
ABOUTCopyright © 2012 Cordys Software B.V. All rights reserved.   2
Argility• Argility, part of CEI, is one of the largest software developers in Southern Africa with  customers globally in:...
Argility and Cordys Customers Multinational Furniture Retailer Multinational Apparel, Jewellery and Lifestyle Retailer Eur...
Why CORDYS?• Argility embarked on a multi year project to define the development of their next  generation enterprise busi...
FRAMEWORKSCopyright © 2012 Cordys Software B.V. All rights reserved.   6
Vertical Solution Frameworks and Applications              Central                                        Central   Single...
Cross Vertical Applications              Central                                                                          ...
Cross Vertical Applications                                                             Central                           ...
Industry Solution Frameworks                                           Omni Channel       Multi-Channel                   ...
Unpacking The Retail Solution Framework                                                         • Enterprise scale transac...
RSF Artifact Content CategorisationsDesign Time and Runtime Architectures depend on the following:1. Role Related Artifact...
What is The Product Value Proposition? “The Cordys Retail Solutions Framework ensures a faster time to value of Cordys    ...
The Cordys world today:                    The Cordys world tomorrow:1. Buy the Cordys platform                 1. Buy the...
APPLICATIONSCopyright © 2012 Cordys Software B.V. All rights reserved.   15
Central CustomerA single central source of customer informationhas been an elusive goal across vertical industryboundaries...
Central Customer• Consolidate customer data from multiple sources• Improve data quality          •     Enrich          •  ...
Not having a single view of customers across all channels has risen           as the top inhibitor for 55% of retailers. -...
Single Customer ViewEmerging channels such as mobile technologyand social media have created newopportunities and challeng...
Single Customer View• Single customer view enriches the Central  Customer with transactional and interaction  data• Improv...
Applications in development• Single Patient    • Argility Healthcare solution to combine and cleanse patient data for ente...
WORKING WITH ARGILITYCopyright © 2012 Cordys Software B.V. All rights reserved.   22
The Cordys Retail Specialists                      Your new customer journeys start here                                  ...
THE BIG SHIFTCopyright © 2012 Cordys Software B.V. All rights reserved.   24
The Big Shift• Shift from product or service centricity customer centricity          • Single Customer• Customer demands a...
The Big Shift• Leveraging the Cordys platform allows Argility to:          • Compete successfully with ERP and Best of Bre...
Follow us on:                                                                            cordys.com/twitter               ...
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Derek Wiggill, CEO, Argility

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Derek Wiggill, CEO, Argility

  1. 1. Domain Specialisation:The Key to Improved Time to ValueDerek Wiggill – Group CEO, Argility (Pty) Ltd October 9-10 | Kasteel De Vanenburg, Putten, The Netherlands
  2. 2. ABOUTCopyright © 2012 Cordys Software B.V. All rights reserved. 2
  3. 3. Argility• Argility, part of CEI, is one of the largest software developers in Southern Africa with customers globally in: • Retail • Healthcare • Telecommunications • Banking • Insurance • Mobile Payment• Our solutions power more than 6000 operations world wide• We employ over 400 development focussed people• Argility has representation in Southern Africa, Europe and North AmericaCopyright © 2012 Cordys Software B.V. All rights reserved. 3
  4. 4. Argility and Cordys Customers Multinational Furniture Retailer Multinational Apparel, Jewellery and Lifestyle Retailer European Menswear Retailer Launch Launch RSF Central Customer Implement 1st Project Sales PartnerCopyright © 2012 Cordys Software B.V. All rights reserved. 4
  5. 5. Why CORDYS?• Argility embarked on a multi year project to define the development of their next generation enterprise business solutions• The project produced the ideal reference architecture for next generation solutions• Abstraction of business logic from technology was a key component of the strategy• The Cordys Platform was a cloud ready exact fit to the Argility reference architectureCopyright © 2012 Cordys Software B.V. All rights reserved. 5
  6. 6. FRAMEWORKSCopyright © 2012 Cordys Software B.V. All rights reserved. 6
  7. 7. Vertical Solution Frameworks and Applications Central Central Single Customer Omni-Channel Applications Customer Product View Commerce Solution Retail Finance Healthcare Telco Frameworks CORDYS Business Operations Platform PlatformCopyright © 2012 Cordys Software B.V. All rights reserved. 7
  8. 8. Cross Vertical Applications Central Applications Customer Solution Retail Finance Healthcare Telco Frameworks CORDYS Business Operations Platform PlatformCopyright © 2012 Cordys Software B.V. All rights reserved. 8
  9. 9. Cross Vertical Applications Central Applications Product Solution Retail Finance Healthcare Telco Frameworks CORDYS Business Operations Platform PlatformCopyright © 2012 Cordys Software B.V. All rights reserved. 9
  10. 10. Industry Solution Frameworks Omni Channel Multi-Channel Customer Retail Processes Centricity Standards based integrations Enhanced Customer Robust Transaction Experience platformCopyright © 2012 Cordys Software B.V. All rights reserved. 10
  11. 11. Unpacking The Retail Solution Framework • Enterprise scale transaction platform • User, group and security platform • Enterprise topology configurator Composite Application Development• An ever expanding pre- defined set of common On retail processes Cloud Premise• Supporting business rules and algorithms encapsulated in web • A complete standard retail services data structure Business Integration • Data access web services to Process expose and exchange Management information • Master data definitions for all retail objects Copyright © 2012 Cordys Software B.V. All rights reserved. 11
  12. 12. RSF Artifact Content CategorisationsDesign Time and Runtime Architectures depend on the following:1. Role Related Artifacts 12. Organisation Related Artifacts 03. BAM Related Artifacts 14. MDM Related Artifacts 15. Workflow Related Artifacts 16. BPM Related Artifacts 59927. Schema DB Script (entity creation) 38. XForms Related Artifacts 159. Case Related Artifacts 010. Web Service Related Artifacts 228011. Rule Related Artifacts 8512. WS-App Related Artifacts 3413. SoapUI 27314. JMX Related Artifacts 1 (Console)TOTAL 8687 = Technical Validation POCs (WIP) = Reusable Artifacts Already Exist in the RepositoryCopyright © 2012 Cordys Software B.V. All rights reserved. 12
  13. 13. What is The Product Value Proposition? “The Cordys Retail Solutions Framework ensures a faster time to value of Cordys led solutions provisioned within the retail industry.”Copyright © 2012 Cordys Software B.V. All rights reserved. 13
  14. 14. The Cordys world today: The Cordys world tomorrow:1. Buy the Cordys platform 1. Buy the Cordys platform2. Develop retail-specialised artifacts 2. Compose a retail solution reusing the CRSF artifacts3. Compose a retail solution reusing the platform and artifacts 3. Provision the retail solution4. Provision the retail solution 4. Customer derives business value from the platform5. Customer derives business value from the platform
  15. 15. APPLICATIONSCopyright © 2012 Cordys Software B.V. All rights reserved. 15
  16. 16. Central CustomerA single central source of customer informationhas been an elusive goal across vertical industryboundaries since the beginning of datarecording.The proliferation of channels of interaction hasincreased the problem.New unstructured, incomplete and oftenconflicting records from predominantly onlinesocial interaction sources compound thecomplexity.The need for single centralised view of eachindividual customer is imperative to successfulcustomer interaction.Copyright © 2012 Cordys Software B.V. All rights reserved. 16
  17. 17. Central Customer• Consolidate customer data from multiple sources• Improve data quality • Enrich • Match • Validate • Merge • Publish• Single Customer Master Data for the enterprise• Reduced operational cost• Increased development agility• Enhanced customer experience• ARTS compliant for reduced integration effort• Solid base for operational and marketing applicationsCopyright © 2012 Cordys Software B.V. All rights reserved. 17
  18. 18. Not having a single view of customers across all channels has risen as the top inhibitor for 55% of retailers. - RSR 2012Copyright © 2012 Cordys Software B.V. All rights reserved. 18
  19. 19. Single Customer ViewEmerging channels such as mobile technologyand social media have created newopportunities and challenges for marketers.Consumers are now in complete control ofwhat content they view. They have the abilityand choices to download, request anddemand information using different interfaces.The challenge is to use the right channels toreach the right people with the right message,at the right time.Copyright © 2012 Cordys Software B.V. All rights reserved. 19
  20. 20. Single Customer View• Single customer view enriches the Central Customer with transactional and interaction data• Improved data improves analysis in promotion planning• Communicate relevant information timeously using the appropriate channels• Accurately recommend product based on past transactions, preferences and social interactions• Improve conversion with appropriate personalised rewardsCopyright © 2012 Cordys Software B.V. All rights reserved. 20
  21. 21. Applications in development• Single Patient • Argility Healthcare solution to combine and cleanse patient data for enterprise pharmacy clients from legacy dispensing systems. The solution will consolidate patients and medical profiles from multiple sources.• Central Product • Currently under development. The application consolidates product information from various sources to generate a “single version of the truth” and thereby a single view of the company’s merchandise for the customer.• Omni Channel Commerce • Currently under development. Omni Channel Commerce will provide a ‘ready to run’ environment for marketers to engage customers with a consistent message across channels. It provides a platform to measure and accurately manage their marketing effort in real time.Copyright © 2012 Cordys Software B.V. All rights reserved. 21
  22. 22. WORKING WITH ARGILITYCopyright © 2012 Cordys Software B.V. All rights reserved. 22
  23. 23. The Cordys Retail Specialists Your new customer journeys start here Legacy Systems Applications ‘Ready for Retail’Retailers ApplicationsSystems Integrators Consultancy Business CORDYS Analysis Retail SolutionSoftware Vendors Framework ‘Ready for Retail’ Development Deployment Services Services
  24. 24. THE BIG SHIFTCopyright © 2012 Cordys Software B.V. All rights reserved. 24
  25. 25. The Big Shift• Shift from product or service centricity customer centricity • Single Customer• Customer demands a consistent experience across channels • On-line • Call center • On premise• Market Shift • For all retailers (100% of those surveyed), maintaining a single brand identity across all channels is important - RSR 2012 • Not having a single view of customers across all channels has risen as the top inhibitor for 55% of retailers. - RSR 2012 Competitive Advantages• Technology Shift• Technology is core to retailers ability to compete and differentiate, but technologys pace of change has far outstripped retailers‘ ability to absorb and master it• The pace of change in technology … • BYOD ….Copyright © 2012 Cordys Software B.V. All rights reserved. 25
  26. 26. The Big Shift• Leveraging the Cordys platform allows Argility to: • Compete successfully with ERP and Best of Breed solution providers • Offer next generation technology without deep R&D expenditure • Deliver richer applications faster• Market Shift • Allowed Argility to package our IP and domain expertise, gained in bespoke development, and deliver it a global market via the Cordys platform • Allowed us to expand and re-use our technology across domains• Technology Shift • Technology is core to an enterprises ability to compete and differentiate, but technologys pace of change has far outstripped their ability to absorb and master it • Cordys abstracts technology and enables business to be agile in delivering to consumers needsCopyright © 2012 Cordys Software B.V. All rights reserved. 26
  27. 27. Follow us on: cordys.com/twitter cordys.com/facebook cordys.com/youtube cordys.com/linkedin cordys.com/slideshare Thank YouCopyright © 2012 Cordys Software B.V. All rights reserved. 27
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