Advanced telephone selling
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Advanced telephone selling

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Advanced telephone selling Advanced telephone selling Presentation Transcript

  • Telesales for Results Presented By Ronald Hughes
  • What do you want out of this Course?
    • General Knowledge
    • Perceptual Change
    • Skills Development
  • What are you going to get?
  • Stretch breaks
    • Reach high
    • Reach left
    • Reach right
    • Reach back
    • Reach forward
  • Getting to know you
    • Finding out about your neighbour
    • What are their interest?
    • What are their likes or dislikes?
    • Why are they here?
    • Was it their decision?
    • What do you have in common?
    • What do you love about them?
  • Chapter 1 The Psychology
    • People buy people
    • Motivation and Motive
    • Customer Service
  • The Importance of People
  • The Importance of YOU
    • Be Positive
    • Believe in Yourself
    • Be Outstanding
  • Don’t worry about what your not?
  • Posturing learning and becoming
    • If it look like an orange and it smell like an orange and it feels like an orange, what do you think it is?
  • Motive and Motivation
    • Why do people buy?
    • Why do they buy more from some people?
  • Wish
  • Want
  • Need
  • Self actualisation need to feel worthy need to love and to be loved need for belonging and friendship need to feel safe and secure need for food, water, and shelter - physiological needs Maslow’s Hierarchy of needs
  • What do you buy on? Wish Want Need
  • Meeting and exceeding the customers expectation
  • The wow factor Delight = expectation + 1 Chris Daffy
  • Best Wow Criteria They are instantly noticed & Valued by Customers They are quick & easy to do They cost you little or nothing