30 Minutes To Assertive

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this is a very short introduction to assertiveness training

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30 Minutes To Assertive

  1. 1. 30 minutes to assertive
  2. 2. Routine Review and revisit Rules Role-plays Relax on entry Representations (selling) Referrals Requests
  3. 3. Presented byRonald C HughesContact Ignition
  4. 4. 30 minutes to assertive
  5. 5. What is assertive• Its not about – Winning – Loosing • It a type of behaviour – Fighting – That is about planning – That is about win - win – That is about listening – That is about self control Its about the ABC’s communication
  6. 6. The ABC’s of Assertiveness Affect – Make sure you know your own feelings before you communicate them to someone else. You will only gain true confidence when you have fully reconciled yourself to the reasons, think needs, rights, ideas and profit31/10/2012 6
  7. 7. The ABC’s of Assertiveness Behaviour – Be consistent, cordial and clear – Be attentive to to communication – Of the opinion that it will work out31/10/2012 7
  8. 8. The ABC’s of Assertiveness Cognition – Use your head, understanding the needs, ideas and rights that both parties bring to a communication fosters respect – Sometimes we will not win what we set out to win, sometimes the only win is better understanding – Better understanding can be a better win31/10/2012 8
  9. 9. Ask for What You Want and rehearse Know want you want and why Build a picture in your mind of what it’s going to be like getting what you want and rehearse in your mind Try to foresee the trades you will need to make See not getting what you asked for as a valuable learning experience Make I statements, take ownership of request Be specific, probe and request feedback to ensure communication31/10/2012 9
  10. 10. Behaviours Listen to understand Speak to be understood Start all dialogue from a common point of reference or point of agreement, and move slowly into areas of disagreement or of contrary learning31/10/2012 10
  11. 11. Your Opinion Counts

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