Full version: http://www.consultingcafe.com/products/customer-satisfaction-survey-report
This presentation was put together in order to analyze and understand the expectations of the visitors of a major multinational company’s website. This is a preliminary work to upgrading the client’s website.
Objectives of the presentation:
1- Identify the different visitor profiles
2- Measure the visitors’ satisfaction rate
3- Determine the needs and expectations of each profile
This PPT makes a great template for any customer survey analysis. It can serve as a guide on how to run a customer survey online and analyze the results.
Includes both qualitative and quantitative aspects of the survey.