Rocky Mountain SLA Value of Information Professional

Welcome! Rocky Mountain Chapter SLA Third Thursday Virtual Lunch August 18, 2011 Presenter: Constance Ard “ Value Plus: Getting and Receiving the Value of Information Professionals”

Value Plus: Getting and Receiving the Value of Information Professionals

Value or Cost?
Our traditional activities, although valuable, do not prove the value of information services to management. Why? Because they're transactional. They are things that are easily automated, in the same way that many transactions handled by bank tellers were moved to cash machines. Being transactional does not make us indispensable to the organization. Jane Dysart and Rebecca Jones Transformational Librarianship: Creating Value and Delivering It http://quantum.dialog.com/q2_resources/tools/librarianship/

Skills and Experience
Education
Knowledge
Experience
Accomplishments

Tools to Deliver the Message of Value
What PERFORMANCE does MANAGEMENT expect?
What are the end games for your users?
Victory in technical court proceedings
New business
Streamlined services

Communication is Key Language, Language Language Who What How

Strategic Partners Who? Photo Source: varatech.com

Working Relationships
“ One of our company's top executives once described my position as "the person who helps make everyone in the company smarter.“” Jill Stover Heinze
What

Technology How What

Q&A – What Tools Work for You?

What is the ultimate Message? “You are an invaluable resource in this organization’s ability to meet our goals and accomplish our mission.” “The service you provide allows me to make critical strategic decisions.”

Who Should Receive It?
CEO, COO, CIO, Dean, Provost, President, Owner, Manager,CFO, Doctor, Lawyer, Director, Investor, Patron, Community Member, Advocate, Staff in ALL Departments including the Information Center…

How do you carry it?
Reports
Executive Summaries
Presentations and Articles to your parent Organization’s Industry
Elevator and Lunch Line and Coffee Room Pitches
Photo Source: http://www.bostonherald.com/blogs/sports/rap_sheet/index.php/2009/09/11/defensive-end-richard-seymour-has-received-the-letter-from-the-raiders/

The End Game

Q&A-Moderated Discussion
Constance Ard
[email_address]
http://answermaven.com
http://www.answermavensolutions.com
502-777-2890

Resources
SLA Alignment Wiki http://wiki.sla.org/display/align/SLA+Alignment+Wiki
Changing Your Game Through Alignment http://www.sla.org/io/2009/11/770.cfm
Measuring Your Impact: Using Evaluation for Library Advocacy http://nnlm.gov/evaluation/workshops/measuring_your_impact/
Transformational Librarianship: Creating Value and Delivering It http://quantum.dialog.com/q2_resources/tools/librarianship/

Rocky Mountain SLA Value of Information Professional

by Constance Ard on Oct 19, 2011

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Rocky Mountain SLA Value of Information Professional Presentation Transcript